My two stars are for the techs. Up until recently, we were pretty happy with them. They overflowed our oil tank a couple of years ago, but we gave them a pass because mistakes happen. We've been customers for 6 years now, always paid our bill in a timely manner. I'm not sure what is going on at Corbin, but we have had issue after issue with them this year. We recently had them install a new boiler for 15K. They incorrectly installed it and the unit was damaged from the internal temp being too high. It also had loose bolts (they sent three novice techs to install it). After 3 service visits, they managed to fix it. They broke a stair board, a potted plant, left grease marks all over our walls. The customer service lady is terribly rude. The new dude who fills up oil lied about not being able to access our tank (it never was an issue with their usual delivery driver). Then they had the audacity to try and charge us $150 for emergency delivery. After multiple unreturned calls, I finally spoke to someone who said that the driver admitted he exaggerated/lied about lack of access to our tank. Stay away from this company. They are a total nightmare. read more

We recently had our propane tank and pool heater installed by Corbin Fuel and Home Services in Belair, and the technicians demonstrated a high level of professionalism while providing fair pricing for their services which I highly recommend. Bob C. read more

Corbin Fuel - Heating & Air Conditioning/HVAC Near Me - Bel Air, Maryland

Thee absolute worse company. We have been a customer for several years. We are on a scheduled delivery and there is a huge winter storm coming tomorrow and they left us on very close to empty. I have three kids and we will be out of heat during on of the coldest times of the year. I called the company early in the am. They told me our normal delivery was scheduled on Monday and that they would not be able to come today. (Before the snow storm) I know they will not come on Monday because it will be a foot of snow. read more

Corbin Fuel - Heating & Air Conditioning/HVAC Near Me - Bel Air, Maryland

After 20 + years with Corbin we have made a change. The customer service was never good, cranky men and women do not cut it. Gary doesn't even listen when you are talking, very arrogant. Oil delivery was ok, but the service and installation of equipment was always a hassle. Many problems with new systems that were installed and little help for resolution. Problem after problem with no accountability ever. Way too much money wasted here. Happy to move forward. Only sorry it took us this long to make the switch. read more

At all cost, I urge anyone considering Corbin Fuel for their heating needs to look elsewhere. They were charging me .60 more a gallon than every other heating company in the Harford/Baltimore County region. One of their trucks damaged my asphalt driveway, and Corbin denied all responsibility for the damage. Gary Burns, one of their employees was extremely ignorant and arrogant to me over the phone. Upon asking them to come over to my house to access the damages in person, they refused. I'm now in the process of taking them to court. read more

When you run out of Propane , and it's below 10 degrees outside . What more can I say .

DO NOT USE THIS COMPANY!!!!!! My elderly parents hired Corbin to replace their boiler. The job occurred on Thursday, 09/30/21 with a crew of 4 men. They never put anything down to protect the carpet prior to removing the boiler & dragged oil & soot across the basement carpet. They had the nerve to tell my parents they could contact a carpet cleaning company. They left pieces from the old boiler on the floor. There were also 3 leaks at the new fittings they installed. They also left the old tank telling my parents it was too difficult to remove it. After 3 calls to their office they sent a very nice man (Elston) to fix the leaks on Saturday, 10/02/21. Unfortunately he didn't have the correct tools needed & had to come back Monday, 10/04/21. Elston was able to fix the leaks on 10/04/21. That previous Saturday Elston took pictures of the damages done to the carpet & sent them to a supervisor & advised we would get a call 1st thing Monday morning. The call didn't come until after 1:00PM Monday proving Corbin didn't consider this any priority. Once the owner finally spoke to my mother he expressed zero empathy & continued to talk over my mother as she tried expressing her concerns. Eventually he told her ServPro would be there Thursday, 10/07/21 to clean their carpets. My parents are withholding payment until they are satisfied with the cleaning. After some price comparisons it's my opinion my parents were grossly overcharged ($9,250). They have been extremely disrespectful & less than interested in trying to fix their errors. PLEASE........LET THIS BE A WARNING & I'M BEGGING YOU TO NOT HIRE THIS COMPANY. YOU WILL BE SORRY!!!! If there was a way to leave a negative star rating I would have. read more

Installed a boiler, wrong size and did not properly tune to house or system. Refused to fill oil tank they installed and hung up when asked why or to speak with their manager. Lied about reason- stated I cancelled order and demanded refund? Completely false. Very sketchy company- I would highly recommend steering clear of them and go with another option. read more

Corbin Fuel is an excellent family owned business. They have been my heating oil supplier since 2006 when I purchased my home. Their service contract is the best! Includes an annual cleaning and prompt emergency service. My AC system died in the middle of the July heat wave. My system was approaching 40 years old. Repair it wasn't the best option. I chose to replace the oil furnace, oil tank, and AC unit. On the scheduled date six technicians arrived at 9 am and completed the job by 3:30 pm. The price was less than I expected to pay. I highly recommend Corbin for all your fuel and HVAC needs. read more

I had a really bad experience with Corbin today. i tried to make a appointment a few days ago only to find out they do not make appointments. In total disregard for customer time, they expect you to wait all day for them to get there. Quite unfair and inconsiderate of customers. They falsely claim same service but I drove 69 miles to help out a long time christian friend, only to be told they could not come out today. I told them I thought my friend had a contract, the male person perhaps Bob rudely yelled at me and said she did not have a service contact. i told him not to yell at me and he quickly apologized. Bob said he thought I had a plumbing problem rather than a boiler problem. When I told him I drove 69 miles out there, he agreed to " put me on the schedule. ". I called them back to ask a simple question and bob said He still thought I would be better off letting Straight Plumbing look at it. After thinking about it a few minutes, I asked them again if it is a boiler problem can a plumber fix it. Only then did Austin come on the line and say that the guy from Straight plumbing could fix any problems. If they would have stated this before, this would have helped immensely. When the guy from Straight Plumbing came, he proceeded to tell me that Corbin, said that " I was trying to get it covered under warranty.". This was an outrageous lie and this says a lot about the culture at Corbin. They should not be lying about customers! Even talking about customers to others is quiet unprofessional. NOTE: The property owner left me a check made out to Corbin with the amount not stated. I realize that most service contracts rarely cover components that break. The Only reason I mentioned the service contract was because most give you priority status. My opinion is that Corbin's negative reviews are well earned. I have a extremely negative view of this company and I strongly suggest you go elsewhere. I deleted them from my phone log and I will never call them again. I remain upset with the unpleasant and unprofessional way I was treated. Again, my opinion is that these people are rude and unprofessional. Please Read the other reviews and you will see a disturbing pattern of the lack of professionalism and ethics. Do yourself a favor and call a reputable company which demonstrates that they value customers. read more

Our experience with Corbin is far less than stellar. We are a new customer who pays bills promptly. First, they replaced a part on an appliance that then malfunctioned and caused thousands of dollars in damage to our home. Mistakes can happen to anyone, but when we brought the issue to their attention, there was no recognition of their error in judgment. Big insurance claim for us, with no responsibility assumed by Corbin. We are new to the area with few good options for home services, so we gave them another try. This time they fixed two thirds of the problems we were having and after being paid, they forgot us. We had to call them back to fix the remaining third. In our experience, Corbin is expensive and they do shoddy work. They simply refuse to make appointments. We are looking for another service provider. read more

Customer service has not serviced any issues other then to talk over me and abruptly stop my fuel delivery 2 times in 3 months. A bill was 34 days late. Another was 60 days late. Guess what? They lost one of the payments and credited a completely different client with my credit. Took care of that. Done. Fill tank. Then most recent update, another bill 30 days past and I call.... they refuse to deliver, go over policies that are set. I did get angered, they call me a threatening client. Tell me they are pulling my tank ASAP. Bad service. No patience. Piss you off and then hang you out to dry. These guys are TOO BIG for their britches. The ONE STAR is bc the delivery service is not bad. Those delivery people are clean and fast. Never tear up the yard or block off driveway. True pros but the office and upper level management can eat it. read more

Corbin Fuel has been supplying me with oil for my furnace and performing yearly cleaning for many years. I used to bring new customers to them on a regular basis. To reward me they would give me a strip of $20 off coupons for every time I got a fill up of 150 gallons or more. That didn't last long because they would fill me up when I only needed 100 gallons to avoid giving me a discount. I also used to purchase the full protection oil burner plan every year that covered everything on my furnace. When I upgraded my furnace to a hybrid system I saved money because the heat pump runs down to 35 degrees and below that I would start using oil. Wow I'm being smart and saving money. Now because I don't use a minimum amount of oil every year they punish me by saying I don't qualify for the best protection plan, I only get the economy plan because I'm not spending enough money with them every year. They said this policy has been in place for years but never told me. For the last 2 years they kept saying it was an oversight and I would get the best protection plan back. Their excuse was it slipped through the cracks. They are family owned and I thought I could trust them. Guess not!!!!! read more

Disappointed again. We used Corbin for years as they installed the furnace that came with the house, and their Technicians seemed knowledgeable and friendly. In 2018 we started to have increasingly worse problems with getting good service with them, even though we had a Service Contract and had always paid our bills in full at time of service. The straw that broke the camel's back was when they started to diagnose issues over the phone, and then refused to send Technicians out unless we called a 3rd party plumber to Pre-diagnose problems, costing us extra time and money beyond an already expensive contract. Two years have passed and I decided it was time to give them a second chance. The boiler had a simple, non-emergency leak. Fixing it could have also repaired our relationship and regained a customer. Unbelievably, they said they wouldn't even diagnose the problem as we don't buy their oil. To clarify, they won't do any service what-so-ever unless you first contract with them for season-long oil delivery. I'll admit that I could have been a little more cordial with the Representative on the phone, but I was truly flabbergasted. Forcing me to purchase their overpriced product just so I can pay more money for a sketchy service contract is not only absurd, it's unAmerican. What if my Auto Mechanic refused to service my car because I didn't buy their brand of gas, or my Dentist because I didn't buy their brand of toothpaste?! I understand a requirement to purchase a certain quality of oil to meet warranty requirements, but to exclude me from even a simple service call unless I buy products only from Corbin is silly, and possibly illegal. Needless to say, this will be my last interaction with Corbin. Even if the furnace bursts into flame and they offer to fix it for free, they will not be getting a third opportunity. And I recommend you don't use their services either unless you enjoy being treated shabbily while paying top dollar for service and products. read more

This is my only negative review that I have ever written about any company. My wife and I were referred to Corbin a couple years ago. All was well until we called to change our credit card after our first year being with them.We had to call back 3 separate times to change it(they do not have online billing) and it still did not get changed. After failing to put our card on file for a 3rd time, our bill started to grow as the old card was shut off of auto pay and the new one was still not on file. Instead of calling us to let us know (they had both our numbers on file) our bill was past due, the bill built up for months and they ended up sending a collections agency after us without making a single call to let us know. This was the most disappointing customer experience I have ever received. Proceed with caution. read more

I have been with Corbin for 2.5 years , ever since I bought a house with an oil burner I compared several and Corbin seemed to be choicet, but there were several good alternatives. One factor was they handled both heating oil and propane, some didn't handle propane. I told Corbin that part of my reason for selecting them was that my father in law had been with them 50 years. So they sent him a $100 credit. My furnace has stopped twice and they were there within hours Last time a trace on one of the PC boards burnt through. The tech told me he could replace the $250 part which he had on the truck or could solder over the trace, which would be stronger than factory. He only charged $35 for the solddering and guranateed the work. That really surprised me. Tom has been out for both repair jobs and I ask for him now. I haven't compared fuel oil prices lately. I read the post about the billing mix up. A few weeks after I moved, I noticed my trash cans were missing. The Trash company had changed my pick up address to the new house but were still crediting my payments to my old house. So they had me down as delinquent and came and got their cans. I wasn't happy, but things like that happen. Twice would be an issue. Billing with corbin has been smooth. They leave a delievery ticket so I know to look for a bill in a few days. read more

We had Corbin for about a year. In November 2018, we asked them to deliver oil and they could not deliver due to a storm. We needed oil as our tank was nearly empty. So I called another delivery service and called Corbin to cancel our service. On the call with Corbin, they confirmed our service was cancelled effective immediately . In three days after that call, Corbin came out and delivered over 700 gallons of fuel according to their invoice. Our tank only holds 330 gallons. We called to complain. We reiterated that we cancelled our service; that our tank only holds 330 gallons and was not completely empty. They denied any phone call cancelling service. I let them know I would not pay the $1900 bill. So, they filed a lien and a court hearing is pending. I signed no contract. I offered to pay $500 as a good faith gesture but they would not accept. I can prove the size of my tank. Just unbelievable. Another person had a similar complaint that I found on BBB. This is an unfair trade practice. read more

Great Job! A few weeks ago I had an underground propane tank installed. I was so worried about what my lawn would look like after the install. They not only did a fantastic job, they even put down grass seed and straw. I know there job was only to install the tank but the extra steps that the crew made makes me a life time customer. I hope Corbin Fuel will recognize these employees for their great work. read more

Simply the best service around and professional fuel oil and propane delivery's made with a smile. Customer for life. Thank you

Local company with best customer service around! They've always made me feel like a priority anytime I've called

Corbin is awesome. They have been my fuel provider and oil burner service company for 5 years, and have been 100% helpful always. They never let me even get close to running out of fuel, they take wonderful care of my furnace, and fix anything and everything that ever goes awry. I get immediate service, and the men who do the work are friendly and professional. When I started with their service, I had a 30 yr old furnace that wound up needing help in February during an ice storm. They came on a Sunday night and brought it back to life. Now I have a newer furnace, and they keep it up and running. They are the best. read more

This company has poor communication skills and do not listen to their customers concerns or needs. On multiple occasions, we contacted Corbin fuel to address delivery dates only to have our phone calls ignored. When we finally reached someone, the call center stated that they could not give us specific delivery date: only the week that they plan to delivery. We called 3 weeks prior to our actual need for fuel to make sure that we did not run out. The week that Corbin was supposed to deliver, we again reached out to them inquiring about a specific delivery date. They again, did not return our phone call. We called the next day, finally reaching the call center. The gentleman stated that the truck would be out "today" but could not specify when the truck would deliver the fuel. "Sometime before 4pm." he stated. We explained that we are a special needs family and needed a call ahead at least 1 hour before delivery. The call center stated, "we cannot do that. We do not know where our trucks are during the day." Another red flag about this company is that you want to make sure that you call them before delivery to ensure they have accurate information. When we originally called to set up our service, we explained that we wanted a one time delivery as we do not use that much fuel. Throughout the very disrespectful conversation with the call center, they told us "you are on an automatic delivery and will receive delivery once a month." When we re-iterated that we did not have a contract with an automatic delivery, the gentleman said "well that changes everything and we cannot deliver to you today." This company left our family, with special needs scrambling to find another company that could provide fuel after SEVERAL attempts to communicate with them. It was NOT because we waited until the last minute to call for a re-fill of our tanks-it was due to the lack of professionalism, organization and communication on their end. If we had not called that morning, we would have had a unannounced delivery and would have entered into a contract that we did not authorize. This company has snake like attributes and cannot be trusted. read more

I wasn't going to write a review but then I saw some of the negative reviews and I felt obligated. I have been a corbin fuel customer for 10 years, my parents for close to 40 and I have recommended about 5 friends. Out of all these years myself, family or friends have not had a single negative experience with corbin fuel. I am a firm believer in you treat people how you want to be treated. Some of the negative reviews I see here I can't help but think Corbin knows another side of the story. Anyway, if you are shopping for fuel do not let a few peoples issues stop you from using this company. Corbin delivers my fuel time and time again with friendly drivers and clean trucks. The one time my furnace went out they where there in one hour and has me up and running again. Their customer service is unmatched. read more

After breaking free from the unethical company of amerigas. I went to Corbin. Two words, Customer Service. I can not say enough good about this company. If you are looking for another fuel provider, give Corbin a call. A local company that takes care of the local people. Not like amerigas in which you are just another account. read more

As the cold weather approached we needed propane for the fire-places and suspected a gas leak. When we called the 1st week they would get someone to call us back. When we called the second week, no one called. When we called the third week my wife was told that we were not a priority. At this time we switched companies and received gas the next day. Corbin on the other hand when informed that we were no longer using them said they wouldn't be able to pick up the tank anytime soon. This company has gotten too big to manage and service their customers. read more

A customer since 1977, Corbin Fuel has provided oil at best price on an automatic delivery schedule, serviced my furnace yearly, made repairs quickly, installed a new furnace, installed an oil tank, and been available by phone 24/7 whenever I've needed to communicate with them. They have provided me the option of budget billing. They have a well-trained, friendly staff. In the nearly 40 years of service by Corbin Fuel, I have never had one negative experience or thought in business with them. Their customer service excels in the industry and I would (and have) highly recommend Corbin Fuel. read more

Called for a no heat on 12/21/16 ,they asked if I had an oil account and I did not, they told me to call my oil supplier in which I did only to find out they don't have service. Called Corbin back and I got set up on Automatic Delivery and I had heat within 1.5 hour's. To save $85.00 a year with no service from a cheaper Oil Company not worth it' my neighbor's are all Happy Corbin Customer's. Thanks' for taking me on as a new customer, found your prices are awesome also. read more

We have been a customer for the last 4 years and always noticed the price for oil slightly higher than our friends and neighbors, but since we had a service contract, we decided to stay a loyal customer. Well, that ended today. Not only have we payed a service contract fee for the last 4 years, the prior home owner also payed a contract for many years. SO the reason for our cancellation is that Corbin Fuel never provided preventive maintenance (cleaning) for our furnace as part of the contract. When I call today to schedule our cleaning that we payed for they told me they could not because we should have scheduled our cleaning the last contract year. Corbin Fuel never called to remind us of the cleaning that was due or sent a notice to notify the customer to schedule a cleaning. The best part, when talking with a manager, I believe his name was John, he notified me that when we receive the renewal notice for the contract it says to schedule your service. Luckily for me I was holding the renewal and...nope. Not on there. So when I asked him if he was sure what he is telling me is true, he said he couldn't speak to that...He's not sure. Shysters. Stay away. read more