Jett Plumbing Services was great! Communication was outstanding, scheduling was easy, and the…read moreservice was completed promptly. Paul's team was kind, respectful, and reasonably priced. Thank you for providing such excellent service!

Good response time and payment options…read more I asked the plumber for an estimate before any work would begin. The owner said unfortunately he could not give an estimate and would bill time-and-materials. The owner did seem fair and reasonable but I needed more predictable pricing.

Family owned business. Mr. John was very helpful and fully understanding with the situation. I had…read morean issue with my septic backing and it was a disaster. I reached out to a few other contractors however no one was able to come out. That was my first mistake. I have been a customer with Johns Septic service since I purchased my home and I can't say enough good things about this company. This business is ran the way all companies should be ran. The True American Way. Something you don't see anymore. Honestly, fairness and customer satisfaction. Kyle was able to make it out to my place and after multiple diagnoses he was able to find the issue and quickly resolve it. My family is very grateful to you Kyle. Should you have any septic issues or need advise please reach out to Mr. John. I am very confident you will be happy you did.

Called to have our septic tank cleaned out. They were at our house that week, the cost was very…read morereasonable and they were super friendly to talk to! ​

Called on a Tuesday and they were here that Friday. Courteous and competitively priced.read more

I was closing on my home purchase in 2 days when the bank asked for my septic report...first time…read morethey'd mentioned it! 48 hours?!! Went scrambling for someone to get me off the hook, Chavis was booked into next week, Jean on the phone at Hall's heard my story, called out to her field tech to check his schedule, they put me in for 3 pm the next day. Steve showed up later in the day but Jean called around 3:10 to let me know he'd be there by 4:30, and he was. He'd already done a visual before he even knocked on the door. Gave me plats from the city/county, a guide to care for the system, and did such a thorough flush and pump. This was not easy...I live on a very hilly property and he had a tough climb back and forth up to the truck to switch from rinse out to suction up, but did not tire of it...he was downright dogged in his determination. It was 10 minutes past sunset as he drove away. Did the job like it was his own property...such a pleasure to experience. I'm a customer for life...between Jean's humanity on the phone, hearing my plight and seeing how she could help, to Steve's truly professional and good natured work, why would I ever think of switching.

My water well pump was sucking air. After reading the reviews and doing some research on different…read morecompanies, I went with Jones Well Drilling out of Harford Co - (410) 692-6981 - the guys who came out were knowledgeable and explained everything they were doing to trouble shoot the issue thoroughly. I only needed a new check valve and they are testing my water for me at no charge. There was no upselling, they explained how they get paid per job NOT on commission, which gave me peace of mind. Thank you Jones Well Drilling for a job well done!

Dave Kelly is the best in the business. He put my well and pump in when we built our new home and…read morehad always been quick to respond whenever we had a problem - like when an electric strike took out our well pump. Was there within two hours and replace it that day. Highly recommend them.

They did a great job for us with replacing our well pump…read more Everyone was professional and pleasant

It's a Saturday and they were closed but I was having an issue with our filtration system. Sent a…read moretext to our Service Manager, Steve Duklewski and the rest speaks for the 5 star rating with the support that I received and resolved the issue. He went above and beyond the expectations on his day off and it was greatly appreciate!

As a business, customer service is a pillar of what separates the good ones from the bad ones. When…read morean agreed upon date and time is established based on the availability of the customer and business both are expected to honor it. Unforeseen circumstances may arise but when that occurs communication is essential. Everyone's time is valuable. That did not happen with this businesses. The agreed upon appointment was not honored, no reason was given, no phone were calls returned. Ive always given businesses the benefit of the doubt but in this case the poor communication and lack there of, squandered that.

Horrible experience: had a leaking hose in faucet in kitchen, plumber came identified that need…read morereplace entire faucet. Ok, he offered buy at Home Depot , ok - I did not have a car to follow him as he proposed. Ok/ I trusted him and thought that he will buy appropriate item with reasonable price and show me receipt that I should reimburse. Never happened, he purchased the most expensive faucet with soap dispenser installation that I dint have a hole for it and this increased price for faucet, i have never seen receipts and in the final bill he identified totally different model and brand that he Installed. When I look at price he put price that model that has not installed he installed cheapest and bill me more. also, when he wanted to turn off valve to stop water for entire house / our valve located too high near by washing machine . He did not ask for ladder he suddenly just jump and sit on top of washing machine glass top that shocked me it could be broken / pipes smashed ? What a heck ? After I put a ladder. When I called i specified at receptionist what's included in 120$ per hours she said everything?, but in practice they will bill you 60$ travel time. When i tried to talk to manager about price and brand difference for installed faucet she attacked me was very rude with inappropriate behavior to the customer. for 30 min real job time cost me - $556 for 2.5 hours 300! plus expensive faucet 256 $ - just for a simple installation kitchen faucet. Reasonable, isn't? Hell no. You can see in attached photo the real Delta product that was installed and MOEN Brush NICK brand in my bill - do not match in real life. Again why I need a faucet with a soap dispenser? to where should I put this Soap dispenser which soaked my money? Right now, I have this cheapest faucet, no promised warranty for this job / because woman manager screamed to me that I have never ever called again and never ever used this company for the future. A first time in the USA, I have a deal with a such rude, dishonest and cheating management and company. Your response to BBB request is more inappropriate than expected. I did not called you 10 times in 15 min - lie, and I have all recorded conversations with you where you attacked me and I just listened you and even could argue wiht you. I have proof of it and also can testify. I just want to know why invoice doesn't match with installed brand model and why plumber purchased the model with soap dispenser that cost more than simple faucet? Also, If you will attack like this all your customer who wants be invoiced correctly) you destroy your bussiness by yourself, wihout any help.

We had questions about our water softener system and Greg was great in reviewing our system which…read morewas installed last year by the company and providing information and advice.

I'm not sure what to do about this company. We had a good initial assessment and liked their style…read more We even got an estimate in a timely manor. Now we haven't heard from them for weeks, despite emails and phone calls from both me and my wife. I hope they're just busy, but it's clear that you wouldn't want to call them if you need work done quickly (at least right now). I'll update this if things turn around. They seemed to really know their stuff and were interested in giving us a personal and fair assessment.

Had some leaking toilets - lines and shutoffs needing replacement which they took care of. They…read moreinstalled a new utility sink in our laundry room as well. Bob and his team were very professional and got the job done quickly.

We had Clear Line Plumbing come out to help with a dripping toilet as well as some spickets outside…read moreand some smelly sinks. We were very happy with the service in terms of when I called and when they were able to come out to see out house as well as what was done. The price for everything was reasonable. I would highly recommend Clear Line.