Unprofessional and dishonest. I called for a simple inquiry about a sump pump. They never mentioned any dispatch fee over the phone. When the worker arrived, the homeowners weren't even there. I told him he could not come inside and asked him to leave. He refused to leave the property until I threatened to contact local authorities to remove him.No services were ever done and absolutely nothing was signed. Later, the office staff called me, acted incredibly rude, and threatened financial penalties. Now, they are sending predatory, inflated bills to a completely different address trying to force us to pay for a service that never happened. On top of that, ever since I gave them my contact info, I have been targeted by 10 to 15 spam calls and texts EVERY SINGLE DAY. They clearly sold or leaked my phone number. Absolute scam. Avoid this company. read more

I had a great experience 2 weeks ago when a pipe had broke in my home. I called Del Plumbing Professionals to provide me with the repair. I received a returned call in the afternoon as they stated. They said they could arrive between 8-12 pm the next day. I pleasantly received a call at 8:10 that they would arrive by 8:30. Two very professional men introduced themselves, and discuss what they would do after reviewing the situation. I approved the quote further the repair and when speaking with Anthony I'm I asked if he could review our cooktop as there was slight gas odor from time to time beneath it. Anthony discovered a small leak on the gas connector provided me with a fair quote and proceeded to repair. Within 2 hours all concerns were resolved. I highly recommend Delaware Plumbing Professionals for any plumbing issues. read more

Needed a small plumbing job done and using Yelp submitted a job description. Within 15 minutes was contacted by a handful of options---Delaware Plumbing Professionals was the first to call. Had an appointment with a serviceman within 2 hours and the job done in 30 minutes. Serviceman explained every option from best to worst case scenario along with pricing and luckily we were looking at best case scenario. Clean, nest, and professional. Would highly recommend this company. read more

John was on time, wore booties and was courteous but everything else was bad. The fee to replace my disposer was well over $800 for a disposer that sells at Home Depot for $149. The repair quote was for $377 which included $65 for a dispatch fee and $30 for travel and they had already agreed to waive the $65. John attempted to remove the jam but couldn't do so. I don't know if he removed my disposer or if he only looked down through the drain and took out the piece of plastic that was in there. He did drop the price to $160. When I told him I priced out the unit at HD, he said they would install it if I bought it for $512. So I paid $160 and still don't have a working garbage disposal. I will never use them again and would never recommend them to anyone. I would recommend going to HD - they want $189 to install one. read more

Called about a slow leak (TP valve or something) tech quoted me something close to $500. Wow... I won't be calling back. (I went through this before where "How much can you afford"....I did not want anything touched around the house as this felt it was only going to get worse. Leak not fixed and fooled out of $65 but won't do come back under any circumstances. (Compliment on nice house and jack up price...no thx people.) read more

Master plumber there is more like a con man. Gave me a quoted price for the work, but ended up only installing 3/4 of a pipe instead of all of it. In the end they overcharged me the original agreed upon price and never deducted any money, when they only installed 75% of the line. It would have saved me a FEW THOUSAND DOLLARS, if they were honest professionals! Don't hire them and make sure to have in writing that if the work is not done exactly what you are charged for then the price will and should be lowered read more

These guys are nuts and have extremely poor business practice. They did not give me a quote for a sink leak repair over the phone, neither did they say they can't fix all types of sink leaks. They insisted to send a person to look at the problem, give a quote, and if agreed, fix the issue. But they need a $65 dispatch fee. I agreed to pay that since I wanted to fix the leak anyway. The person showed up and looked at the leak and said that he can not fix the problem. That was fine, but to my frustration, I had to pay the dispatch fee, which is not fair and just stealing money from people. My question: Why should I pay the dispatch fee if they can't fix the problem (their inability to do the job). I would have no problem to pay the fee, only if I refuged to use their service after the quote. It's a very profitable business just to drive to peoples home, tell them I can't fix the problem, collect dispatch fee and go away!!! Bottom line: Everyone should avoid this company. They do not deserve to exist to cheat people and stealing money. read more

The service was same day and well done. But I am definitely showing my age in authorizing the work. The price was $925 for less than $150 in parts and less the 2 hours of labor to perform the task. This is in addition to the dispatch fee which is $65. The job was to lower the p-trap by less than an inch and ensure that it was draining correctly. Plus connect it to 2 sinks and a dishwasher drain as we went from an above counter sink to a below counter. This did not involve changing the drain pipe or connecting the faucet. And they didn't use the sink pieces that I had bought. That ends up being almost more than $400 an hour which can't possibly be the market price. To put it in perspective I had a different plumber replace outdoor faucets and put in shutoff values for 1/2 this price in fall last year. I am very embarrassed. Might be a great company for large projects but would not recommend for small ones like mine. read more

Delaware Plumbing Professionals - Piping configured - Plumbing Near Me - Wilmington, Delaware

Highly NOT Recommended! I have used Delaware Plumbing Professionals more than once. The first time, although not inexpensive, the job was done well. The second time, I called them to diagnose a problem with my sump pump. The pump was only one year old and was malfunctioning. I was told that, since they didn't install the pump, the only option they could offer was to install a brand-new pump, which would cost around $2,000. I said, "Thank you," paid $65 for the visit, and that was it. The pump was later fixed with a simple tweak. Today, I called them for the third time to look at a leaking shower and a leaking garbage disposal. I was informed that to change the leaking gasket at the top of the disposal, they would charge me the price of a full disposal replacement, which is over $450, for less than one hour worth of work (I asked). As for the leaking shower, even though I clearly identified the leaking plunger (a $20 part), I was told they couldn't address it and could only offer a replacement of the entire shower valve inside the wall, which I assume would be a job costing a few thousand dollars. Wasted another $65 for their useless visit. read more

Installed a water heater, air wasn't bled out of the system throughout the home, by the time I went to use the bath tub upstairs the pipes busted and my living room ceiling is trashed as water leaked to the floor below. Per the description provided by the company of the tasks they would complete (highlighted in pic below), they would purge the air THROUGHOUT the house. This was only done on one sink on main floor. I received way too many excuses from the company. My living room is trashed and they refused to fix the ceiling damage. read more

Delaware Plumbing Professionals - Plumbing Near Me - Wilmington, Delaware

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DO NOT EVEN CONSIDER FOR ANY PLUMBING NEEDS! DOES NOT ACKNOWLEDGE REPEAT CUSTOMERS. WOULD NOT EVEN CONSIDER WAIVING $69 DISPATCH FEE DESPITE MOVING FORWARD WITH 2K+JOB. CHARGED $2100+ for 90 minutes of labor(being generous)and approx $300-500(being generous, again) worth of parts. ****** There are multiple plumbers in the same area, a simple Google search of "plumber near me" will work just fine.******** I will not make the mistake of calling them again, I implore you to make a better choice. This could have been easily avoided by doing something that is reasonable and commonplace. On investigation, it is common practice by this company's competitors to waive this type of fee. They actually waived fee the first time I used this company. Do your bank account a favor and make a better choice. read more

I tried to replace a leaking faucet hose but could not find a replacement hose that worked so I contacted DPP to come out and replace it hoping they had more options. On a good note they were the only company I spoke to that was able to come out within 24 hours - most were 3 days or more. Of course they charge you $65 to come out to see if they can even help. Don showed up first thing next morning and because the Moen faucet is 12 year old there was no hose available on his truck. I asked if they could replace the whole faucet then and they quoted me three faucets ranging from around $1,500 to $1,000 which is super expensive and no visuals of the models were provided with the quote. I probably could have asked to seem them first but regrettably i did not. I agreed as I needed a working faucet and chose the cheapest one. The model they installed was a very basic no frill model that runs about $30 at Home Depot. It took Don about an hour to complete all the work thus the labor charge was around $900 an hour which is pretty outrageous but in the end I agreed to it - so shame on me. The work was done well and Don was great to deal with. So they get 5 out of 5 for service and Don's work and 1 out of 5 for the pricing - thus the three. I n hindsight I should have just taken the day and done the work myself saving myself nearly a grand. read more

We needed help with installing a new bathroom vanity which had been initially installed as a DIY project. Ryan Brennan did an outstanding job of installing our new vanity. They are the only plumbers we call! read more

Excellent, on time did everything they needed and said they would. Always professional. Exceeded expectations read more

This company is dishonest. The office said to me that the initial fee is $65 for the technician for diagnosis and then gave me some options to consider. But the technician charged me $231.99 for " Fee for technician to evaluate and write an invoice or report". This practice is actionable. i.e., it can be sued over. I have been too busy to do it for the time being. Stay away from it. * Well, to be fair. I called the office on Friday, 11/3/2023 and the technician came the next day, Saturday, 11/4/2023. The service was very prompt, but .... read more

I tried to get them to come and provide service on a water conditioning system since the manufacturer listed them as a good dealer. The woman explained that the don't do maintenance on anything they don't install and that the only thing they would do is install an entire new system, noting that maintenance wasn't worth doing anyway. Very rude and unfair, but I guess they don't need more customers and service isn't their thing. Our system was new in 2019 and the installer is no longer available, so we need a new dealer. Would not recommend this company ever. read more

We had a genuine plumbing emergency-no water. We contacted Deleware Plumbing Professionals, who responded promptly with two highly trained and capable plumbers, Ryan and Anthony. They diagnosed the issue, explained the steps necessary to restore our water and were honest about the price. There were no hidden charges and no high pressure up-sell of unnecessary products. The gentleman were friendly and professional. They took care to use drop cloths to ensure that our floors and carpets did not get wet or soiled. I highly recommend Delaware Plumbing Professionals and will use them for any future plumbing needs. They provided us with a quality product, installed by professionals at a fair price. read more

Paid $727.96 for a replacement garbage disposal plus an hours labor on August 15. The one half horsepower badger garbage disposal retails for around $146 at Lowes. Buyer beware I should have checked the price before. Sales manager very combative and rude when I mentioned how ridiculous their markup was. Buyer beware as I should have checked the disposal price first. I wouldn't have hired these thieves. read more

Horrendously Overpriced. PREDATORY would be an appropriate term. Called them because disposal stopped working that they had installed in February. Turns out, it was just clogged. The individual unclogged it in 10 min. Was CHARGED $225 for it. They said for the work was $160 (that was done in 10 minutes and no actual parts were replaced). And still got charged $65.00 bucks for a dispatch fee. STAY AWAY!!!! read more

Called with a Saturday plumbing emergency. Anthony Fucci was prompt and professional. Moreover, his knowledge and ability to put me at ease while dealing with the issue was the difference maker. Needless to say, he fixed the problem and allowed my family and I to get back to our weekend. Well done! read more

I had a small problem with my bathroom sink drain. Called Delaware Plumbing Professionals and had Marc arrive within hours! Fast, friendly worker, gave me my options clearly, and represented Delaware Plumbing Professionals very well! I would not hesitate to use them again. No hard selling, good pricing and make sure you know what needs to be done and/or options available. They are an excellent local company and I would use them again without hesitation. read more

Professional and thorough.. They got my leaky foreclosure up and running in a day after 3 years of being dry. Everything leaked so they definitely had their challenges and they were good at helping me only replace the most critical components. The only downside is I found their pricing to be on the (very) high side. I understand good plumbers are never inexpensive but they are pricey. I've worked with several of their techs and they all know their stuff. The work was flawless! read more

Very professional and friendly. Had the work completed in no time. Left the room very clean. I will call for future needs.

Toilet handle broke and shut off valve was leaking. Found toilet bowl also was cracked? So replaced the unit from ground up. Guys worked through the whole operation without issues and did a great job fixing the whole thing. Should be good for 20 years read more

Tech was a nice guy, however, they charged a high fee to cut a hole in my ceiling and did not tell me the fee prior. If I would have known it was $289, I would have cut it to gain access my self. Also left some trash in my kitchen after replacing the sink. read more

they are responsive and the plumbers have all been great. However the cost is at least 3x what I would have anticipated - so just be aware that you're getting into a situation where you're going to be given a very high estimate . I would encourage you to - if you have time - get a second estimate if it's a big job. read more

Techs are very professional. However, pricing to cut a whole in the wall that they wont/don't repair is outlandish. Not sure the tech are enough for me to be a repeat customer. read more

We had a faucet failure in the evening and weren't able to get the water to turn off without shutting off the water to the house. Delaware Plumbing Professionals was the only plumber available to come out at night. Pricing was upfront, project concerns were discussed, and in addition to a new functional faucet, a whole new vanity was installed which improved the overall appearance of the bathroom. read more

I have used this company for over 7 years to handle all of my plumbing problems and installation. In the past, I have thought their rates were okay for the level of service provided. That was until today when I paid $238 for them to spend less than 15 minutes snaking a blockage from the toilet. Definirely a lesson learned for future plumbing services. read more

I have used this company 3 times so far and they are great. They are timely, efficient, and they really take the time to explain to you the things they're doing and why. They never talk down to you or make you feel like any question is dumb. Marc Anthony did a great job today, and previous 2 technicians were also great. There are probably slightly cheaper services out there but I am willing to pay a little extra for the amazing and trustworthy service this group provides. I will continue using them for my plumbing needs. read more

we had Anthony come out to photo our line and sure enough he knew what was going on and found the issue - I was left with no questions to ask as he explained everything read more

Overpriced, charged me double, as the Tech said, "this is a very good price!". ha ha they prey on customers. Always get a second estimate. I did & it cost half the price! read more

Delaware Plumbing Professionals tech, Quincere, replaced my bad. approx 15 month, Rheem hot water heater. He is friendly, knowledgeable, & professional. His work is very good, puts a rug over the flooring & does s good clean up. I recommend him & DPP. read more

Unfortunately Delaware Plumbing Professionals has a predatory estimating system. They quoted me a price of $2100 to replace a pump in the basement and when I declined the service, they came back with a new quote of $1500 for the same repair. This told me that they were willing to overcharge me by $600 with the initial quote. I did not hire them for the repair, but I find it upsetting that the price was dramatically reduced after I declined the estimate of $2100 and that they are willing to overcharge unsuspecting customers. I ended up hiring Zoom Drains who did the repair for less than $1000and were very professional read more

We had an emergency with a broken pipe that was attached to our water filtration system. They were able to come out the same day to make a quick fix and then returned the next day with everything they needed to fix the pipes and install a new and much better water filter system. They are very responsive and text photos of the servicemen who are coming to your house. Their customer service is excellent and they are clearly concerned about their consumer. read more

Very tidy, respectable, knowledgeable and answers all questions professionally in record timing!

Technician very respectful and polite. Only thing I did not like was the the company does not allow them to replace packing in shut off but required hin to replace shutoff, though I do like the one he recommended much better. He did a very best job in a very tight spot. read more

I requested quotes through Yelp to have a new dishwasher installed and hardwired. Delaware Plumbing Professionals were one of the first to respond and able to come out the next day. They called in the morning to confirm that they would be coming and they also sent a text message to inform me that their technician was on his way, along with a picture and a bit of background information. I found that very helpful and thoughtful. Their technician arrived on time and was friendly, courteous and professional. When the installation did not go exactly as planned, their Service Manager got involved and made sure that the issue was resolved to my satisfaction. I would hire them again for any future plumbing needs. read more

This business installed a broken water heater and refused to replace even though it was within the warranty period.

My toilet was leaking from the supply water side. The technician replaced the hose and other necessary parts and finished the job in very short time. As I'm not able to do my own repairs because I'm 81 and have some physical issues, I was very pleased with the technician's work. read more