Chuck came out to diagnose and repair an issue on ourA/C. I felt that the pricing was fair, and he…read morewas knowledgeable. The problem was resolved quickly. A++

I recently (within the last few years) had mini-splits installed all throughout my house. No less…read morethan 6 Heads and 2 outdoor units capable of 4 heads apiece. I had a three company bidding war going on to see who would, in the end, give us the greatest value for our system. It turned out that Aire Serv, through the owner's brother, gave us the best equipment for the best value. So we went with Aire Serv... and then I've had nothing but headaches since. 1. One of the six heads iced up thick enough make snowballs. One of the installers connected the refrigerant line from another head to it, so it iced over even though it didn't need coolant. 2. My largest head carrying the most load has had issues since very shortly after installation. I was told "there's nothing wrong", "there's not enough coolant", "there's too much coolant", "there's nothing wrong" again, "it's your fault", and finally one of their technicians correctly determined the blower wheel motor was defective and got it replaced, but not until being gaslit for no less than probably 4-6 technician calls. 3. When I went to purchase the maintenance agreement, the owner's brother never told me the price he was quoting me was for only 1/2 of my system. Imagine my surprise when the maintenance agreement was double the price. 4. One of the heads leaked water over my original hardwood floors and caused damage. Why? Because an installer didn't wrap the refrigerant line in insulation so it condensed and ran down my wall. Their fix? sand it down until you can't see the damage. 5. I was told by one of the technicians "I'm not sure this system was designed correctly. You probably need another head for your main living area". Awesome! So the system I purchased wasn't correctly sized or designed? That's just great! No wonder I feel like the system doesn't do a good job of keeping my living space cool in the summer time. 6. And now, I'm being told if I want to maintain my warranty that I have to purchase surge protection for over $1,500. It can only be installed by them. I can't get my own protection or contractor. I'm pretty sure a post hoc change like this is illegal, but I'm not a law professional. I would encourage anyone who is in law to look at this review and consider reaching out to get a class action together. From what it sounds like, Aire Serv is doing this to all of their customers. It's not OUR, the customer's fault, that Aire Serv did not have the foresight to consider that surge protection would be a great idea for installations... but they certainly are trying to make us pay for their hindsight. I would NOT recommend Aire Serv. If you have a modicum of handy homeowner skills, just get a Mr. Cool DIY system from home improvement stores for 1/4 of the price. Or better yet, just buy the $400 in window mini-split units that look like legacy window units and save 90% of the cost of install. If you don't or can't install it on your own, there are other HVAC companies, like Moon Air. Don't get me wrong, the system works 75% to my expectations. Mitsubishi makes great mini-splits. But go through another company other than Aire Serv - they are the problem.

awe man where do i begin. first the initial call for an estimate was answered even though it was…read morevery early in the morning. secondly matthew was able to give me a price which he said would be set for what i needed done and he stuck to that price. third he was on time and very easy to talk to when it came to letting him know what my concerns were and he addressed them all. zachary was so nice he even helped me place my computer back in its place i didnt even ask i think that was the most thoughtful thing. last but not least these guys were so kind. im an older adult and i like things done right. they did not dissapoint and they went so far as to go over parts i asked them to even though it was already done. they had no problem at all. it wasnt that they did something wrong i just wanted to see something for myself. but as they showed me my concern there was nothing to be concerned about. they nailed the entire job. and man was my heating ducts filthy. they havent been cleaned since i have lived here which was since 2006. finally these guy are absolutely positively amazing. they are so good and respectful i was ready to book another cleaning only to be told only every 3 to 5 years. matthew thank you so much my house smells so much lighter and the ducts are emaculate. i appreciate you and zachary. two of the finest business men ive met in a long time. honest respectful kind and very business oriented that will take you guy a very long way. my final word to anyone who wants a trustworthy service at a good price from some very kind and hard working young men call founders air care. thank you from anita stewart

From the owner: Hello friend, we are blessed to have more work than we can handle! For convenience of all pricing…read moreis listed below! Check out all our 5 star reviews on Google and other platforms! Pricing: Air Duct Cleaning: $510 per system. HVAC unit in crawl space or attic, add $100. 10+ ceiling vents, add $100. Multiple zones maybe extra as well. Dryer Vent Cleaning: Dryer in basement or on 1st floor, $160. Dryer on second floor or we need to utilize extension ladder, $240. Now that pricing has been established please only reach out to schedule jobs. If you have additional questions please call or text 4849955230, Matthew is waiting !

Completely unreliable vender!!!…read more Originally scheduled for today 5/24 9:00am - 11:00, Got call at 8:35 rescheduling for 12:00 - 12:30. At 1:15 after no show or call, so I called them, they said I would hear back in 5 minutes. Its now 1:45 no call, no nothing. After arranging my schedule around their ever changing schedule I don't even get the courtesy of a return call.

Needed emergency dryer vent service. Mollie got back to me within minutes and their tech actually…read morecame same day when someone cancelled. turned out previous owner had gotten a brush stuck in the vent. julio managed to get it out and clean everything. flat rate pricing even with the extra work. saved me from buying new dryer

Liam provided a professional service for me and did a great job. The price was fair and the repair…read morewas executed perfectly. A+

On 02/12/25 , A tech came to my home and we talked about the on going issue I was having with the…read moresystem. He noted on the invoice I was not happy with the system and stated he and the service manager would be back out the next week to check the system. As of 02/27/25 I have not been by contacted by anyone from this company. I have made multiple calls about this system and it is still not working correctly. To have this system put in was not cheap , and it is still costing money. I just want the system fixed so I can have proper heat in my home and an electric bill that is not almost $500.

Josh came out and did a diagnostic for my residential system that was not providing cool…read more He went above and beyond to let me know what the issue was. He also looked at the existing supply/return trunks, registers, calculated sq footage, air handler, ect. to evaluate that my system was loosing cfm which translates to less efficiency and higher heating and cooling costs. He produced estimates with multiple options and clear cut solutions to rectify the issues. Josh and his team are professional and honest. Josh is also is one of the few HVAC pros that, if services are used, put the diagnostic fee towards the work order adding additional value. Thanks Bob

I received an estimate from Josh M., AirAdviserDE.com, for installation of a ductless mini-split…read moreunit. Josh is a thoughtful, experienced, professional. He has researched alternative models and provided the reasons he goes with the brands he recommends. I chose Daikin and I think he gave me a great product, and great service at a reasonable price. I was also impressed with the quality of the installation. The unit and cables, etc., were carefully laid out so as to maintain a good appearance. Really impressive! Thanks Josh!

Aire Serv has been servicing our hvac for the past two years. It was about time to replace our AC…read moreunit. We had their home comfort designer come out and give us a quote. Both our heating and AC units were 15 years old. He gave us variable prices, but we were sold on how reasonably priced it was for both units to be replaced. Today two installers came out, Tim Ross and Andrew and replaced both units under 6 hours. It should have taken them about 8, but they worked great as a team and Tim always kept me in the loop. They cleaned up afterwards and left my house spotless, you would have never known that we had major work completed. They tested the heat, even on a summer day, then help setup the AC with the new thermostat that they installed. It was a great experience, and we will continue to use Aire Serv for many years to come. Aire Serv truly is a neighborly company!

Scheduled an overhaul of my hybrid water heater. Didn't expect it be to cheap as I know it had not…read morebeen serviced properly for quite awhile. Haven't been in the house too long. Andre called when he was 15 minutes out and arrived on time. He proceeded to apply his expertise and explain the issues that were present with the unit. It's a higher end hybrid and don't want to replace it right away. Andre did several services to the unit - it runs quieter and I hope more efficiently. The price was reasonable for the amount of time and materials that were supplied and performed. Would recommend these folks and especially Andre - nice fellow with a great attitude. Good job Aire Serve! Thanks

A few years ago, previous firm wanted to install a new liner system ($10,000 plus). After that,…read moreswitched over to Pete and have been very happy with his work. He calls back right away and schedules service promptly. Cleans the fireplace and dryer vent every year; gotta stay safe. Pete is organized and works quickly, cleaning up after himself.

I'm so thankful for this company. I was over at my mother's house and smelled burning while doing…read morethe laundry. She had reached out to multiple companies to come and clean her dryer but this was the only one who responded and they came out so quickly. I wasn't there but she said that everyone was great with sharing findings and information about general maintenance/cleaning schedule. We all have much more peace of mind now knowing that she's safe at home. Thank you!!

We had a great experience with AirServ. Our unit stopped working, and they were able to come out…read morethe very next day to diagnose and repair the issue. The service technician was professional, friendly, and very efficient. He clearly explained the problem and had everything working again quickly. Excellent customer service from start to finish. I highly recommend Airserv for prompt, reliable service. Planning to use them to replace our older unit.

Nick is professional, honest, knowledgeable, efficient, and personable. He is Level 1 Tech, and is…read moretrained in all aspects of HVAC. If you call for a major repair, insist on Nick! Nick flushed my tankless water heater, installed a dehumidifier to the furnace, and cleaned the inside of the furnace. For this last job, he had to take out several parts to get to the back of the furnace. It looks much better and the cleaning reduced the energy wastage by 10 degrees. The appointment was scheduled months in advance for Nov 28. In the morning of Nov 28, Andrew, one of their customer "service" reps called and said Nick had a medical emergency, and would come the next day. I had a strong feeling that he is lying. So when Nick arrived the next day, I asked him about his emergency. He said that a job that was supposed to last three days, extended to four days, and now to five days. He said he'd have to go back to it on Nov 30. My suspicion was conformed. Why a company like Aire Serv hires a liar for a service rep beggars belief. Andrew's tone was disturbing. It was arrogant, yet playful. He even repeated the lie. It seemed like he was playing a game of I am lying and you don't even know it. He seemed to enjoy a certain level of "power" in inflicting dishonesty on a total stranger. I don't know if the management of this company cares enough about its reputation to fire this lying individual, but he better not call me ever again.

I do not know what they or Matt could have done better. We switched HVAC companies because of Matt…read moreand second opinion. Our furnace was not working but we had heat from the heat pump so it was not urgent. I was unhappy with our usual local HVAC company because they just charged 245$ to come out, not fix the problem, and then gave a ridiculously high estimate to fix something unrelated (replace the burners). Matt from AireServ came out for a second opinion and cost estimate, diagnosed the problem quickly, explained things to me, and gave a much lower estimate for maintenance work. Matt's technical competence, skill in communication, and respect for the customer made us change, right then, to AirServ for all our equipment work.

Prompt and honor their word. We paid for a warranty type service and didn't really know about it,…read morebut they called and insisted to ensure my money didn't go to waste.

The compressor in our AC unit burned out in the middle of summer. I called Service Mark and they…read morecame out the same day. They were very detailed in explaining the severity of the burn out and told me they would install filters and replace the refrigerant twice to ensure the new compressor didn't get damaged. I got estimates from other companies and none of them included this follow up. They replaced the compressor and refrigerant and then came back to replace the refrigerant a second time as promised. The Service Mark technicians are exteremly reliable and punctual. The quality of their work is worth the money! I highly recommend them and will use them again in the future!!

the work was very good they showed up early, however they refuse to give you an estimate on the…read morephone they charge a visit eval fee so you pay no matter what and their charges are through the roof. I had no choice give them a 100 and do it myself or 400 for them to do a 15 min job.