The Hentkowski crew stepped into an HVAC job botched by "others" "Others" is one of the largest HVAC companies in the area. Hentkowski got it working, got it right, and made good in every step. They also were substantially less expensive. I want my installation done right the first time. From now on I only use Hentkowski. read more

They are our go-to contractor for heating, A/C and water heater needs. They just finished a tough job replacing radiator pipes in our 100+ year old house. Highly recommended! read more

May be good for simple stuff but if it's something complex like replacing a heat exchanger, forget it. Very slow to schedule me and very sloppy workmanship. Did not reassemble the electrical input correctly and left wiring outside the electrical box. Also, unit leaked from secondary heat exchanger afterwards. They came out but did not resolve problem. (Suggested replacing inducer which I did so from another source, but it still leaked.) The heat exchange job was partially covered by an extended warranty from Carrier, which owed me about $800 after the install. When I didn't get the $$ within 5 or 6 weeks, I contacted Carrier and they said Hentkowski had failed to submit the paperwork. I called Hentkowski, told them this, and they reluctantly agreed to submit the warranty paperwork. No apology for the delay. read more

We had our A/C unit replaced by them last year and our furnace replaced/upgraded this year, too. Both jobs were very well done and competitively priced. I highly recommend them. Pricing and scheduling, workmanship...everything was just great. read more

I choose Hentkowski based on the good reviews. I certainly a very different experience with them. Overall they are over-priced and quality is bad. 1) Install programmable A/C thermostat I bought the control ahead of the time. The installation costs $104. It works fine. 2) Install a missing piece of duct The technician takes at most 20 minutes. The duct is about 6 inch by 5 feet. It costs $230. 3) Heat pump tune up The tune-up costs $139. I replaced a contractor per suggestion, cost another $134. I am not an expert, but Heat-pump works fine. After the tune-up and replacing the part, the technician says the heat pump works fine. 2 weeks later, the same technician checked again and say the back-up heating does not work. He cannot fix it, and suggest replacing the entire HVAC and Heating system, costs a few thousand dollar. So far, my experience is not great. But I won't write this review, if it not were the water heater issue. My water heater stopped working. I called Hentkowski. The first time, they did a diagnosis, cost $80, without fixing it. The second time, they replaced a heating element, cost $225. The technician told me that it would take a while for the water heater to heat the water, so he left. It is not fixed. The same technician came back and told me that the water heater is dead. I need to replace it with a new one. I paid over $300 without fixing the problem. The funny thing is that the next day, I called another company. They came in the fixed the water heater in 20 minutes. They charged me $40 for the parts and the repair. They also told me that the problem is very likely caused by the technician from Hentkowski. Hentkowski just doesn't know what they are doing. They didn't fix the problem, but actually cause another problem. read more

I read some poor reviews here and find them hard to believe. Service was on time, reasonably priced, knowledgeable and professional. I certainly couldn't have asked for more. Kudos to our service technician Bill. Great job. read more

I spoke with the owner to schedule an appointment. Wow, incredibly rude! If his attitude reflects his workmanship, I'd suggest staying far far from this company. I'd hate to have a problem with the ac and have to have him take a look. read more

Terrible service delivered by people that don't stand by their work. Everything they have touched or installed in my house was dysfunctional within 6 months and then broken again in another 6 months after the warranties had expired. They replaced some things unnecessarily, including an air conditioning unit that I did not request, and wouldn't replace things that needed to be replaced without a fight and a service call in the middle of the night. read more

It has been years since this happened, but let others beware. To try and make a long story short, Hentkowski replaced my gas house heater. The old one was a huge furnace which had a large grate in the upstairs. When we used to come in and stand on it to get warm many times we would drop silver coins accidently. When the guys came, I went down the cellar as they were dismantling the old furnace. Found many silver coins that had been there for many many years. I put them into a container with a lid and set them on a shelf in the cellar. Walked down to see how the job was going when they were out to lunch and to get my silver. Gone! I was raised here in what was then a small town and we could trust people. I did not call John H. because there was no way that it could be proven. Never used them again, nor will I ever. read more

I've used them as they were the company who installed the a/c system in the house I bought. The home inspector was very impressed with the quality of their work. The technician who did my A/C check up was friendly, knowledgeable, and most importantly, honest. They made me a customer for life. read more

Brian at Hentkowski gave me exceptional service and was very hands on and customer oriented. I found his prices to be very reasonable, and his inventory of Carrier HVAC units is quite exceptional. I highly recommend you consider using these folks for your HVAC needs! read more

Everything good, except one day late in beginning. Worked steadily on our new Carrier AC system. Efficiently installed two new cold air returns, cleaned up. Job took 2days. No complaints. We are nice and cool. read more

I called during a heat wave in July and was able to get a quick appointment to service my AC unit which was not cooling properly. The technicians were on-time, professional and slipped on booties to cover their shoes before entering my home. I highly recommend Hentkowski. read more

Fantastic service. Had Horizon come out for service and after 3 leak searches (electric and nitrogen), they couldn't find anything. My AC would stop working for apparently no reason. I got a new unit at a good price and the people that came out to my house noticed other things that weren't up to code. Brian came out for no charge to discuss options and made me feel comfortable with decision making. He priced out multiple options and didn't try and sell me anything, which is what I really liked. He told me to take my time on the decision and I called around to see comparable prices. They were on target with competitors in the area. They will be my go-to company for servicing my AC, water heater, and heat pump in the future. read more

I needed my heater repaired and called Hentkowski because a friend had recommended them. The first appointment from the sales man John Hentkowski was wonderful. He showed to the site on time and did a thorough inspection of my heater and we discussed possible problems of why the heater would not work properly. He then had his services department call me to schedule an appointment for service. This appointment was for a week later but I was told they were very busy and this was the first opening they had. The day of the appointment I drove to the job site and waited for them to show by 10 am. At 10 am they still had not showed so I called to see what was wrong. I was told the appointment was for between 10 am - 12 pm. I remembered that yes that was the time frame and the service lady said she would call when the technicians were on their way. So there I sat waiting until 12:30 pm and still no technicians showed and no phone call. I too run a business and had cleared my morning and afternoon in order to meet Hentkowski at my job site. It wasn't until 1:15 pm that I got a phone call saying that the technicians were on their way and would be there in 30 minutes or so. That puts me out till almost 2 pm and I had my own business to attend to at 3 pm. So I could no longer wait around for their technicians and told them to meet me there in the morning. I was told they were too busy to come to do the work the next day and that I would have to wait for another appointment time. Are you kidding me!!!? I waited a week for them to come and they did not come. When you set an appointment aren't you supposed to make sure you have no other work at that time?!! If I ran my business this way I would be out of business quickly. I was told sorry but we have a lot of emergency no air conditioning calls. THATS WHY I MADE AN APPOINTMENT!!!! I AM NOW OVER A WEEK BEHIND ON MY JOB SITE!!! WHERE IS YOUR INTEGRITY!!!!! HOW DID YOU WIN AN AWARD WITH SERVICE LIKE THIS!!!! I gave them one star because the sales call was great. So if you want to have a nice conversation with a very nice man then call them and have them come out. If you want to have work done in a timely, professional manner I would look somewhere else or you may be waiting and waiting and waiting.................the only other plus is there is no charge to come out and look at your problem. read more