Liam provided a professional service for me and did a great job. The price was fair and the repair…read morewas executed perfectly. A+

On 02/12/25 , A tech came to my home and we talked about the on going issue I was having with the…read moresystem. He noted on the invoice I was not happy with the system and stated he and the service manager would be back out the next week to check the system. As of 02/27/25 I have not been by contacted by anyone from this company. I have made multiple calls about this system and it is still not working correctly. To have this system put in was not cheap , and it is still costing money. I just want the system fixed so I can have proper heat in my home and an electric bill that is not almost $500.

Josh came out and did a diagnostic for my residential system that was not providing cool…read more He went above and beyond to let me know what the issue was. He also looked at the existing supply/return trunks, registers, calculated sq footage, air handler, ect. to evaluate that my system was loosing cfm which translates to less efficiency and higher heating and cooling costs. He produced estimates with multiple options and clear cut solutions to rectify the issues. Josh and his team are professional and honest. Josh is also is one of the few HVAC pros that, if services are used, put the diagnostic fee towards the work order adding additional value. Thanks Bob

I received an estimate from Josh M., AirAdviserDE.com, for installation of a ductless mini-split…read moreunit. Josh is a thoughtful, experienced, professional. He has researched alternative models and provided the reasons he goes with the brands he recommends. I chose Daikin and I think he gave me a great product, and great service at a reasonable price. I was also impressed with the quality of the installation. The unit and cables, etc., were carefully laid out so as to maintain a good appearance. Really impressive! Thanks Josh!

this my third experience with this company. The service is amazing. They have answered every call…read more A water leak on the weekend they were at my house within an hour. I have dealt with several companies over the years and none of them can hold a candle to this company. They deserve every one of those five stars.

What a crook of a company. I scheduled an appointment for 9:00 AM, yet the technician showed up at…read more8:20 AM. At that exact time, I was getting ready to call and cancel because I had already troubleshooted the issue myself and confirmed my system was working normally, so the service was no longer needed. When I originally called, the only fee mentioned was a $120 diagnostic fee. There was no mention whatsoever of a no-show fee or a travel fee. Now they are trying to force me to pay a $59 travel fee, even though the technician arrived before the scheduled appointment time. To make matters worse, this fee was not explained to me until after they had already shown up. Completely unprofessional and misleading business practices.

This is the go-to HVAC team! Professional, courteous, and knowledgeable...trifecta…read more They worked on my gas furnace and upstairs Heat Pump and both are working like a charm...

Still A Fan I just had ProWorks come out yet again. I was…read moreexperiencing no heat in under 30 degree weather. I did call them after hours and the answering service stated that a ProWorks person would return the call within 30 minutes. Unfortunately, that did not occur, and therefore I stayed up from 2:30am until 7am to call into their office. Brandy stated that she would get someone out as soon as possible when I spoke with her at 7am. A ProWorks professional showed up by 10am. He was professional, friendly and charged a reasonable amount for the services provided. I will always call ProWorks for my HVAC needs.

Excellent and timely service, friendly people. Aire Serv has helped us out a few times and always…read moredo a great job. I highly recommend them for any HVAC needs.

working with Newark Delaware Aire Serv has been the worse and scary experience for me. And I'm not…read moreone to sit here and write reviews for no reason, but I feel if there's a chance I can help someone not make the mistake I just did than that's a good thing! So my AC system failed over a year and a half ago and as most would know it having ac systems repaired or replaced can be extremely expensive for some of us. So I had to save money for over a year. I called multiple companies got multiple quotes and went with this one. So aire serve gave me the best price and I decided to go with them. Just over 5300 for a new indoor coil and outside condenser. Someone came out, did their inspection, took measurements, sat down with me went over the options. So 5300. So April 3 2026 on a Friday two guys came out and installed the new ac system. And just a couple days later my outside unit has ice all over the lines and my basement floor had water all around the floor where the ac coils and furnace are. I called aire serve and they sent out a tech, so now I have no ac as I shut it off to avoid more water on the floor. The tech comes out and says I just need to top of the refrigerant, the pressure seems to be off, I'll be back in a hour. He comes back tops it off and still not right. He talks to someone named Matt and now it's a thermal expansion valve so now a few days go by with no ac because they have to order the part and schedule to install. Next a more senior tech comes out to do another inspection and install the TXV and this is where it gets worse! He says it's not the TXV valve, I'm now told that I have a rear/back facing air intake which not good at all. I'm told it needs a bigger duct coming off the side and pulling hotter air from up stairs and not cooler air from in the basement. So imagine this you finally are able to get the money together to fix your homes ac..... 5300.00 dollars! And are told after the fact now you need duct work for that ac to work properly and if I don't get the duct work done it will shorten the life expectancy of the compressor!! They sent out someone to check everything and sell me a system! You sell me a system and then later it's found out that I need duct work. That is something that should have been told to me from the very beginning!! Don't take over 5k from me and than later tell me oh sorry now you need to replace duct work too!!! It is aire serves job to have the information and knowledge of what they are working with and installing. If they sent someone out that knew what they were looking at I would have addressed the duct work problem and than taken care of the ac at a later date! But NO.... Now my money is gone and I have a non working ac. The last tech that came out talked to someone above him named Matt and basically I'm being told he was just sending it to managers above him. The tech tells me they are gonna work on a solution to make this right. And give them a day or two to reach out. I have been patient.... I have waited....and I got nothing from anyone. No phone calls, no help nothing. I'm sitting here with 5300 gone and no ac. I hired this company because I wanted the job done right and wanted the comfort and security of knowing that I will be taken care of for the next ten years and I felt I'm going to go with a good reputable company with good reviews. I don't have a lot of money and I wanted to feel protected with this big purchase. So if you can think about that. Imagine spending thousands, giving a company thousands of dollars of your money just to be told that purchase will not work right unless you replace duct work! That is your job as a hvac company to thoroughly explain this to me from the very beginning so that I can better decide the right route to take to make this right. If your person that came out to sell me the system doesn't have the knowledge or proper information that is YOUR problem not mine! Multiple visits multiple diagnoses multiple phone calls and no one will do anything to come up with a solution to this problem. and also an update on this situation they sent two manangers out to my house who spent a few hours here. didn't really say to much to me. in the end said ok now no duct work is needed. They won't be replacing or making anything right. this is what I was told After 2 install techs 2 service techs and 2 MANAGERS..... the two managers which one of them was extremely cocky and arrogant and tried to pin the malfuntioning of the system on me.... I was told oh we adjusted the fan speed!!!! The fan speed??? 6 people from air serve come out and you couldn't figure out my fan speed was off? So now I was told I can only run my ac on hotter days ok makes sense. Don't want to run it too cold. So I ran it again when it was well over 70.... and bam Iced coils again and condenser frozen and no cold air. The one manager said they would send someone out to replace the vinyl line from my condensation pump never saw that.

This is our second year with Burns and McBride, and unfortunately, we are experiencing the same…read morescheduling issues as last year. We contacted them because our air conditioner is not working and we needed prompt service. Last year, a representative repeatedly postponed our appointment after a date and time had already been confirmed. While I understand that arrival windows can be flexible, I would expect the technician to show up on the agreed date at a minimum. Both my husband and I work outside the home and had to take time off for the appointment. When the rep did not show, and we called to follow up, we were told they needed to reschedule, forcing us to take additional days off. We thought that the rep was not good and continued our business with them. This year, the pattern has repeated. We scheduled an appointment, they confirmed a Saturday time slot, and we waited. The rep never showed. When we called, we were told Saturdays are for emergencies only, and our appointment had been moved to Monday without any notice. We waited again on Monday, only to be told it was postponed once more to the following day. What makes this even more frustrating is that neither the technician nor the company took the initiative to call and inform us of the cancellation or delay. Every single time, we are the ones who have to call to find out what is happening. That is not acceptable customer service. When someone takes time off work for a scheduled appointment, the least a company can do is pick up the phone. We have been patient, but this level of unreliability and lack of communication is unacceptable when we are without air conditioning and losing workdays waiting for a service that never arrives. Our house is just 7 yrs old now that i read the other review , i wonder if they have actually made efforts to fix the issue in the first place

The worst company! I had a 30yr old. never a problem until burns and McBride did maintenance on it…read moreit never ran again bought a new heater from him for big mistake . The pump wasn't working first year. the third not working. They came out to service it for maintenance cost me $537.02 weeks later when it's 8° outside my heater broke again. Instead of calling them, which I should've never done. I called another company who told me the motor was installed incorrectly and could have started a fire. The pump was installed incorrectly and the screws to the heater were never screwed down. I'd never use them if anybody asked them I'd say goes as far away from him if you possibly can. I am a senior and handicapped. I'll never let him in my home again.

TL;DR: they refused service to long-time clients because we had the audacity to ask for a measly…read more$200 off their HVAC bid. Clients of theirs for years, no complaints. When we needed a new HVAC, we got an estimate from Frederick that was $1000+ over the estimate from another long-time, reputable local company. But out of loyalty to Frederick, we politely asked if they would shave $200 off to come *slightly* closer to this other quote. We actually hate haggling, but had read that you're expected to, for new HVAC. Can't hurt, right? They responded. Had they just said, "No, that's not possible due to XYZ," we would have hired them and paid the full price. But instead the rep explained why it wasn't possible, and then, in a polite but insulted tone, *rescinded their bid*, essentially telling us they would not be doing the job either way. All over a request for $200 off a $7000 job. We were stunned. Needless to say, we haven't called them for anything since, and we're the kind of easy-going, non-complaining customers contractors usually like to have. We got our HVAC at the other place and it's running fine, a few years later. Owner, if you're reading this: I get that you're doing well enough that you don't need to accept anyone's attempt to haggle, and can charge a lot more than the competition. Good for you. I'm purposefully not giving you a 1 star because I don't believe in trying to hurt someone's business. But talk to your guys about not reacting in a personal way to long-time customers. The reaction we got was really uncalled for. Maybe the guy was having a bad day, but you have to leave that behind when you're interacting with a customer, especially an established one. He could have just said "No, we can't do that, but let me know if you want to proceed with us." We would have.

Our original HVAC company said my Carrier furnace was broken. I called this company to get a second…read moreopinion and they agreed with the first company. Alexis, the very nice salesperson, gave me a quote on three systems, and helpful information to review. We chose Joseph Frederick & Sons because they are a certified Carrier provider and they only install Carrier systems. All of the HVAC professionals were friendly and explained the system well. The cleaned up after themselves.

SK came out and did a seasonal checkup on our AC. We're new to the home and area and found SK…read morethrough Yelp. They were on time, checked out the AC, added coolant and then took a quick peek at the furnace. They said both look good for the age (17 years) and should be good for a while. I had questions about rebates for heat pumps and he had answers about rebates, rough costs and advantages of the new heat pumps. He reiterated that we didn't need to change out our current equipment but if we feel it's important for environmental reasons there are good options. We'll definitely be using them going forward, and have a fall furnace checkup scheduled.

since 2018 Saki has done the yearly maintenance our rental property for $54. Last cooling season he…read moresaid the outside unit was near the end of its life, the unit was in the house when purchased. It''s a rental when it dies, we'll replace it. On the first cold day this winter he claims the heater is all rusted out in the exchanger and has to be replaced, along with the entire system because a new heater can't work with an old air conditioner. Our neighbor suggested we call their guy. He's been in business for 30 years. Needless to say, the heater was not rusted he showed me the unit was very dirty, the fan motor and wheel were clogged with dirt and there were two dead birds in the chimney. The outside air conditioner was only 10 years old. I'm convinced SK had never done anything other than collect their fee and try to sell stuff we didn't want or need.