Liam provided a professional service for me and did a great job. The price was fair and the repair…read morewas executed perfectly. A+

On 02/12/25 , A tech came to my home and we talked about the on going issue I was having with the…read moresystem. He noted on the invoice I was not happy with the system and stated he and the service manager would be back out the next week to check the system. As of 02/27/25 I have not been by contacted by anyone from this company. I have made multiple calls about this system and it is still not working correctly. To have this system put in was not cheap , and it is still costing money. I just want the system fixed so I can have proper heat in my home and an electric bill that is not almost $500.

Josh came out and did a diagnostic for my residential system that was not providing cool…read more He went above and beyond to let me know what the issue was. He also looked at the existing supply/return trunks, registers, calculated sq footage, air handler, ect. to evaluate that my system was loosing cfm which translates to less efficiency and higher heating and cooling costs. He produced estimates with multiple options and clear cut solutions to rectify the issues. Josh and his team are professional and honest. Josh is also is one of the few HVAC pros that, if services are used, put the diagnostic fee towards the work order adding additional value. Thanks Bob

I received an estimate from Josh M., AirAdviserDE.com, for installation of a ductless mini-split…read moreunit. Josh is a thoughtful, experienced, professional. He has researched alternative models and provided the reasons he goes with the brands he recommends. I chose Daikin and I think he gave me a great product, and great service at a reasonable price. I was also impressed with the quality of the installation. The unit and cables, etc., were carefully laid out so as to maintain a good appearance. Really impressive! Thanks Josh!

Great experience with Maichle's HVAC! Rich was courteous, professional, and diligent, taking the…read moretime to ensure everything was done right. The office staff also provided excellent communication and follow-through, making the entire process smooth and easy. I highly recommend Maichle's HVAC!

What a crook of a company. I scheduled an appointment for 9:00 AM, yet the technician showed up at…read more8:20 AM. At that exact time, I was getting ready to call and cancel because I had already troubleshooted the issue myself and confirmed my system was working normally, so the service was no longer needed. When I originally called, the only fee mentioned was a $120 diagnostic fee. There was no mention whatsoever of a no-show fee or a travel fee. Now they are trying to force me to pay a $59 travel fee, even though the technician arrived before the scheduled appointment time. To make matters worse, this fee was not explained to me until after they had already shown up. Completely unprofessional and misleading business practices.

This is the go-to HVAC team! Professional, courteous, and knowledgeable...trifecta…read more They worked on my gas furnace and upstairs Heat Pump and both are working like a charm...

Still A Fan I just had ProWorks come out yet again. I was…read moreexperiencing no heat in under 30 degree weather. I did call them after hours and the answering service stated that a ProWorks person would return the call within 30 minutes. Unfortunately, that did not occur, and therefore I stayed up from 2:30am until 7am to call into their office. Brandy stated that she would get someone out as soon as possible when I spoke with her at 7am. A ProWorks professional showed up by 10am. He was professional, friendly and charged a reasonable amount for the services provided. I will always call ProWorks for my HVAC needs.

Chuck came out to diagnose and repair an issue on ourA/C. I felt that the pricing was fair, and he…read morewas knowledgeable. The problem was resolved quickly. A++

I recently (within the last few years) had mini-splits installed all throughout my house. No less…read morethan 6 Heads and 2 outdoor units capable of 4 heads apiece. I had a three company bidding war going on to see who would, in the end, give us the greatest value for our system. It turned out that Aire Serv, through the owner's brother, gave us the best equipment for the best value. So we went with Aire Serv... and then I've had nothing but headaches since. 1. One of the six heads iced up thick enough make snowballs. One of the installers connected the refrigerant line from another head to it, so it iced over even though it didn't need coolant. 2. My largest head carrying the most load has had issues since very shortly after installation. I was told "there's nothing wrong", "there's not enough coolant", "there's too much coolant", "there's nothing wrong" again, "it's your fault", and finally one of their technicians correctly determined the blower wheel motor was defective and got it replaced, but not until being gaslit for no less than probably 4-6 technician calls. 3. When I went to purchase the maintenance agreement, the owner's brother never told me the price he was quoting me was for only 1/2 of my system. Imagine my surprise when the maintenance agreement was double the price. 4. One of the heads leaked water over my original hardwood floors and caused damage. Why? Because an installer didn't wrap the refrigerant line in insulation so it condensed and ran down my wall. Their fix? sand it down until you can't see the damage. 5. I was told by one of the technicians "I'm not sure this system was designed correctly. You probably need another head for your main living area". Awesome! So the system I purchased wasn't correctly sized or designed? That's just great! No wonder I feel like the system doesn't do a good job of keeping my living space cool in the summer time. 6. And now, I'm being told if I want to maintain my warranty that I have to purchase surge protection for over $1,500. It can only be installed by them. I can't get my own protection or contractor. I'm pretty sure a post hoc change like this is illegal, but I'm not a law professional. I would encourage anyone who is in law to look at this review and consider reaching out to get a class action together. From what it sounds like, Aire Serv is doing this to all of their customers. It's not OUR, the customer's fault, that Aire Serv did not have the foresight to consider that surge protection would be a great idea for installations... but they certainly are trying to make us pay for their hindsight. I would NOT recommend Aire Serv. If you have a modicum of handy homeowner skills, just get a Mr. Cool DIY system from home improvement stores for 1/4 of the price. Or better yet, just buy the $400 in window mini-split units that look like legacy window units and save 90% of the cost of install. If you don't or can't install it on your own, there are other HVAC companies, like Moon Air. Don't get me wrong, the system works 75% to my expectations. Mitsubishi makes great mini-splits. But go through another company other than Aire Serv - they are the problem.

If I had read these reviews prior to contracting work with this company, I would have listened to…read morewhat people shared in these reviews and would have missed out on the opportunity to have excellent work done by Burns & McBride. This is a long review, but I believe it was important for me to put my experience into words. I live in Kennett Square in a beautiful large home and everyone who comes here to bid on work, doubles and triples the price of every job. Often, they obtain our address and look up the value of the home, then come back with a high estimate. Not with Burns and McBride. I was getting my oil changed for my car and I mentioned to a woman I didn't even know, that my hot water heater needed to be replaced and she told me you should call McBride and Burns. "they do great work for me" and she was very happy with the company. So I did, and they sent someone out free of charge to look at my hook ups. Prior to coming out they had already quoted me a price for the same hot water heater for a lot less than my current company, whom I have been with for 15 years - who also wanted $100.00 to evaluate the problem and it didn't go towards the hot water heater purchase. Burns and McBride came immediately to my home free of charge and by the next day, today they had scheduled for the installation to be completed. The day the work was performed it was a lot of slippery snow in my driveway. The two very professional and respectable installers, Calvin and Dominic, were local men from the area. They were so nice and professional. They came in got right to work and because of the snow and lack of access to the basement they had to hand carry the water heater in and the old one out of my basement. They put down tarps all over the floors and were very careful not to bump any of the cabinets or furniture. They were diligent and drained the tank that is there and hooked up the new one. It was a Friday night and they were in no rush to get home, it was evident their priority was to do good work and provide great service. I am a "talkative person and I ask a lot of questions." I asked them about their owners, as I always do and they replied without hesitation, the owner Mr. McBride is a really nice guy. I said "good." You can tell it was sincere. I like to know who I am doing business with and it's important to me about the owner of the business. Once they tried to leave the truck got stuck in my driveway and they shoveled the truck out by hand and put salt. It was late about 7:00 PM Friday night and they were in no rush to leave, each helping the other to make sure they were out safely as they each had a truck. Eventually we had to have the driveway plowed to get them on their way. Being a Manager with 100 employees, I was so impressed with them... now for the amazing part, they didn't take payment before they left, because the woman who worked there said I could pay them on Monday. Amazing price, superb service within 24 hours. This included someone who showed up the same day to take measurements. This was to date the best repair experience I had had in the 15 years I have lived in this home. Thank you Burns and McBride, I wish I knew the woman's name who recommended you to me, so that I could thank her! Also thanks to Calvin and Dominic you are great workers and fine young men!

This is our second year with Burns and McBride, and unfortunately, we are experiencing the same…read morescheduling issues as last year. We contacted them because our air conditioner is not working and we needed prompt service. Last year, a representative repeatedly postponed our appointment after a date and time had already been confirmed. While I understand that arrival windows can be flexible, I would expect the technician to show up on the agreed date at a minimum. Both my husband and I work outside the home and had to take time off for the appointment. When the rep did not show, and we called to follow up, we were told they needed to reschedule, forcing us to take additional days off. We thought that the rep was not good and continued our business with them. This year, the pattern has repeated. We scheduled an appointment, they confirmed a Saturday time slot, and we waited. The rep never showed. When we called, we were told Saturdays are for emergencies only, and our appointment had been moved to Monday without any notice. We waited again on Monday, only to be told it was postponed once more to the following day. What makes this even more frustrating is that neither the technician nor the company took the initiative to call and inform us of the cancellation or delay. Every single time, we are the ones who have to call to find out what is happening. That is not acceptable customer service. When someone takes time off work for a scheduled appointment, the least a company can do is pick up the phone. We have been patient, but this level of unreliability and lack of communication is unacceptable when we are without air conditioning and losing workdays waiting for a service that never arrives. Our house is just 7 yrs old now that i read the other review , i wonder if they have actually made efforts to fix the issue in the first place

Tim ( master plumber) and his apprentice, Anthony installed a new hot water heater with an alarm…read moreand a drip pan in my home today. They did not try to talk me into an expensive tankless water heater. They noticed that our old hot water heater venting system was disconnected and misaligned. They are honest, certified and insured. I will make them my new plumbers

We are very happy with this company to service and maintain our HVAC system and our hot water…read moreheater. We had a problem with keeping hot water heater pilot light lit. Dennis came out and did a full diagnostic. We determined the fault was with a defective Delmarva gas meter outside. Dennis gave me full information to report to Delmarva and when Delmarva came out and replaced the meter, we were back with full gas service and a working furnace and hot water.

Over the summer, my AC system was struggling to cool our entire townhouse. We had other AC…read morerepair-people come by, suggesting that our whole unit need to be replaced. He instead filled it with refrigerant and it has been working well since.

I contacted this company from a list provided by my realtor because I need an entirely new high…read moreefficiency HVAC installed. Another company came out and gave a quote so I was looking for a competing quote. They sent out a guy named Chris who went into my basement to look at things and take photos. He asked me to email him the other company's quote with the financials redacted, which I did. He came out on 10/14/26 and I sent him that email, and then I was complete ghosted. Since then he has not replied to my texts or voicemails, nor has the company replied to me when I left a voicemail at their main number. I am baffled as to why they would have this guy come out and then just completely ghost me, but after experiencing this treatment, I wouldn't hire them anyway.