In my encounters with Mark Tomblin of Prism Enterprises, LLC, I was stunned by his egregious…read moredishonesty and lack of integrity. Not only did he fail to deliver the service I specifically requested--a moisture intrusion inspection--but he also misrepresented the company offerings, leading to a complete breakdown in trust and professionalism. I made it clear to Mr. Tomblin that I sought a thorough moisture intrusion inspection, specifically inquiring about the use of an electronic moisture meter with probes to test the moisture content of the building materials. To my dismay, Mr. Tomblin assured me that he would indeed use such equipment, without disclosing any alternative methods. However, he arrived without the promised equipment. Instead, he proceeded to take air samples with a completely different device. During this encounter, Mr. Tomblin told me that: 1. With such high humidity levels, "If you closed up the house and turned everything off to go away for three days, it [mold] would be growing." 2. Regarding the humusy smell in the house, which comes from Microbial VOC, "I could smell it when I came in." 3. In response to my telling him the landlord had put down plastic sheeting under the floor joists, he said the crawl space "should be encapsulated and dehumidified." 4. When I told him I had trouble emptying the buckets on the two small dehumidifiers I bought, he suggested the remedy of a dehumidifier with a pump to a drain line. 5. As he left he said, "I'm so worried about your health I'll try to get them [the lab] to speed it up." When I questioned him about using an electronic moisture meter, Mr. Tomblin dismissed my concerns, claiming he had gathered all necessary information from the 2 air samples alone. It became evident that he had lied to me about the services provided. I paid him with the $435 check he wanted. I was afraid to do otherwise, as the unsavory character stood in my home. However, despite Mr. Tomblin's initial concern, he later denied any abnormal levels of moisture in my home, contradicting his previous statements and dismissing my legitimate worries. A few days later, Mr. Tomblin sent me the results of a mold lab report, claiming that it showed "normal levels of mold." However, conspicuously absent from the report was any mention of the moisture content of the building materials or the overall moisture levels in my home. Upon expressing my dissatisfaction and requesting a refund, Mr. Tomblin callously rebuffed my concerns in a voice message, adamantly insisting that there were "no abnormal moisture levels" in my home and "therefore no grounds for a refund," despite his neglect to measure the moisture levels, and the weeks of humidistat data I had collected. When the Attorney General's office contacted Hamblin on my behalf, he admitted he didn't perform the moisture test but attempted to deflect blame by questioning my motives and defaming my character. My supposed lack of character and the supposed lack of a problem are irrelevant and diversionary. There is ONE issue: Mr. Tomblin did not do what I asked and he agreed to provide. This blatant disregard for honesty and transparency indicates a company rife with deceit and deception. It's clear that Prism Enterprises, LLC, cannot be trusted to uphold their end of the bargain and deliver the services they promise. For anyone considering doing business with them: insist on written documentation outlining the scope of services and associated costs, and pay by credit card whenever possible to protect yourself from potential deception. Remember, when dealing with Prism Enterprises, LLC, you may get lies, deceit, and a total lack of integrity. UPDATE: Mr. Tomblin's response below shows his lack of integrity. Again, he tried to defame my character by asserting my motives were unethical. I was not "trying to get out of the lease" but collect data to encourage the landlord to fix the moisture intrusion issue (he eventually installed a dehumidifier with pump and had most of the roof replaced, which no landlord would do without proof of moisture intrusion). As for " She even said that the owner should just level the home," is complete fabrication. Trust this company at your risk. Protect yourself! Get it all in writing, and PAY BY CREDIT CARD so you have recourse when he falls down on the job.

We hired Prism Enterprises, LLC to assess our home for potential hazards, and the experience was…read moreexceptional from start to finish. Mark was professional, thorough, and highly knowledgeable. Prism Enterprises, LLC provided a detailed and easy to understand report outlining their findings and recommendations clearly. Communication with Mark was outstanding throughout the entire process. He promptly responded to all of our questions and concerns, and took the time to explain the technical details in a way that my husband and I could easily understand. We felt informed and confident at every stage. Mark's ability to communicate complex information with clarity and transparency was a major factor in resolving our complex indoor air quality issues that have been ongoing for months. Their commitment to ensuring our home is safe for my family is evident in their meticulous work. I highly recommend recommend Prism Enterprises, LLC services for any industrial hygiene needs. Mark Tomblin works in excellence and we appreciate the care that he showed for my home and for the health of my family.

Nick is professional, honest, knowledgeable, efficient, and personable. He is Level 1 Tech, and is…read moretrained in all aspects of HVAC. If you call for a major repair, insist on Nick! Nick flushed my tankless water heater, installed a dehumidifier to the furnace, and cleaned the inside of the furnace. For this last job, he had to take out several parts to get to the back of the furnace. It looks much better and the cleaning reduced the energy wastage by 10 degrees. The appointment was scheduled months in advance for Nov 28. In the morning of Nov 28, Andrew, one of their customer "service" reps called and said Nick had a medical emergency, and would come the next day. I had a strong feeling that he is lying. So when Nick arrived the next day, I asked him about his emergency. He said that a job that was supposed to last three days, extended to four days, and now to five days. He said he'd have to go back to it on Nov 30. My suspicion was conformed. Why a company like Aire Serv hires a liar for a service rep beggars belief. Andrew's tone was disturbing. It was arrogant, yet playful. He even repeated the lie. It seemed like he was playing a game of I am lying and you don't even know it. He seemed to enjoy a certain level of "power" in inflicting dishonesty on a total stranger. I don't know if the management of this company cares enough about its reputation to fire this lying individual, but he better not call me ever again.

I am giving this Organization a one star which is for the quality of the central air unit I had…read moreinstalled last year( May 2022). I had to call customer service with a complaint about the unit which was installed. The Sales person that came out was friendly and professional, the techs that installed were efficient. However, the unit which was installed is of very bad quality. I have called at least two or three times regarding this unit. The unit makes such a loud and bad noise EVERYTIME it starts EVERYTIME. The noise sounds so bad I had to go out and check to see what was happening to the unit. I called the office, there was a tech sent out to check things out, they said there was not a problem. No one can tell me why this unit makes such noise. Also, I notice the unit has shifted from the base which it is placed on, due to the pressure from the big boom coming from this unit. I called the office to complain, the installation manager was to come out to fix that issue of the unit shifting on the base and never showed up. I hate that I trust Aireserv to purchase and install this air-condition unit. I vowel not to recommend this organization for nothing. I am so disappointed because of the horrible noise I have to tolerate when I use my air condition unit.

was scammed out of $1100.00 for air duct cleaning by Sam Adam's that wasn't done properly. I now…read morehave to hire a new company to come out and clean them the proper way. I have no other option but to take them to court to get my money back. I have made several attempts to get a hold of Sam but he has decided to avoid my call. This business isn't even registered with the state of Delaware or Maryland or licensed in either state. I have to say if i would have read all the reviews i probably would have went the other way quick. Sam is a fast talker and definitely tries to take advantage of people that don't know any better a woman. Sam knew exactly what he was doing when he arrived and when I started asking questions he was quick to dismiss me and what I was asking. I should have known something was up when he was trying to get me to have him power wash my house for $1000 and redo my paver patio he basically told me he does everything from home improvements to fixing cars. So basically what everyone needs to know is this man is 100% a con artist and rips people off.

This guy is a scammer. He doesn't know what he's doing. Wasted $500 on his fake services.read more

Josh came out and did a diagnostic for my residential system that was not providing cool…read more He went above and beyond to let me know what the issue was. He also looked at the existing supply/return trunks, registers, calculated sq footage, air handler, ect. to evaluate that my system was loosing cfm which translates to less efficiency and higher heating and cooling costs. He produced estimates with multiple options and clear cut solutions to rectify the issues. Josh and his team are professional and honest. Josh is also is one of the few HVAC pros that, if services are used, put the diagnostic fee towards the work order adding additional value. Thanks Bob

I received an estimate from Josh M., AirAdviserDE.com, for installation of a ductless mini-split…read moreunit. Josh is a thoughtful, experienced, professional. He has researched alternative models and provided the reasons he goes with the brands he recommends. I chose Daikin and I think he gave me a great product, and great service at a reasonable price. I was also impressed with the quality of the installation. The unit and cables, etc., were carefully laid out so as to maintain a good appearance. Really impressive! Thanks Josh!

Very informative Tech, but the company is very Sales driven. It's the nature of a competitive field…read morein hvac? Pretty decent people, and they were kind to us! Price wasn't cheap, but not super high prices? $89 just to do home visits! There's nothing about this company I really loved and I don't know if I've ever called them back again, but overall I feel pretty comfortable with them, and I didn't feel like they were lying to me? My experience was a 8/10.

Aire Serv has a tendency to cancel and reschedule maintenance appointments. They have done this to…read moreme several times and when I contact the, they promise it won't happen again. When my contract expires I will be finding another company.

Liam provided a professional service for me and did a great job. The price was fair and the repair…read morewas executed perfectly. A+

On 02/12/25 , A tech came to my home and we talked about the on going issue I was having with the…read moresystem. He noted on the invoice I was not happy with the system and stated he and the service manager would be back out the next week to check the system. As of 02/27/25 I have not been by contacted by anyone from this company. I have made multiple calls about this system and it is still not working correctly. To have this system put in was not cheap , and it is still costing money. I just want the system fixed so I can have proper heat in my home and an electric bill that is not almost $500.

Price gouging! Took advantage of older retired people…read more Charged us $820.00 to replace a $145.00 Teco recirculating pump on our hot water system. The entire job took less than 1 hour. Looks like $675.00 per hour labor rate to me. First sent over someone who could not fix the problem and then had us wait two more days the send another tech. I knew I was being taken, but just spent more than 3 days without hot water. I have been a customer for more than 3 years and schedule maintenance services every year. Never been happy with their pricing, but this is the final straw. Will never use them again. Left a message for Mr. Pierce asking for an explanation of the charges before I wrote this review, but he did not even give me the courtesy of a return call.

A+ service. Pierce found the source of my Firepit's electrical issue. Other companies didn't want…read moreto deal with it. Pierce consists of great people from the scheduling team to the skilled technicians.

Scheduled an overhaul of my hybrid water heater. Didn't expect it be to cheap as I know it had not…read morebeen serviced properly for quite awhile. Haven't been in the house too long. Andre called when he was 15 minutes out and arrived on time. He proceeded to apply his expertise and explain the issues that were present with the unit. It's a higher end hybrid and don't want to replace it right away. Andre did several services to the unit - it runs quieter and I hope more efficiently. The price was reasonable for the amount of time and materials that were supplied and performed. Would recommend these folks and especially Andre - nice fellow with a great attitude. Good job Aire Serve! Thanks

Aire Serv has been servicing our hvac for the past two years. It was about time to replace our AC…read moreunit. We had their home comfort designer come out and give us a quote. Both our heating and AC units were 15 years old. He gave us variable prices, but we were sold on how reasonably priced it was for both units to be replaced. Today two installers came out, Tim Ross and Andrew and replaced both units under 6 hours. It should have taken them about 8, but they worked great as a team and Tim always kept me in the loop. They cleaned up afterwards and left my house spotless, you would have never known that we had major work completed. They tested the heat, even on a summer day, then help setup the AC with the new thermostat that they installed. It was a great experience, and we will continue to use Aire Serv for many years to come. Aire Serv truly is a neighborly company!

Needed emergency dryer vent service. Mollie got back to me within minutes and their tech actually…read morecame same day when someone cancelled. turned out previous owner had gotten a brush stuck in the vent. julio managed to get it out and clean everything. flat rate pricing even with the extra work. saved me from buying new dryer

From the owner: In the heart of Philadelphia, where historic brownstones whisper tales of generations past, Elmwood…read moreDuct Cleaning has been the city's trusted guardian of indoor air quality since 2011. Manager Mollie Robertson leads a dedicated team that transforms forgotten ductwork into pristine pathways of fresh, clean air. Their specialized equipment glides through residential and commercial systems like skilled artisans, extracting years of accumulated dust, allergens, and debris that silently compromise breathing spaces throughout the City of Brotherly Love. What sets this locally-owned Philadelphia air duct cleaning service apart is their meticulous attention to detail and genuine care for each client's wellbeing. From cozy South Philly row homes to sprawling suburban estates, Elmwood's technicians approach every project with the precision of master craftsmen, ensuring optimal airflow and improved indoor air quality. Their comprehensive duct cleaning process revitalizes HVAC systems, creating healthier environments where families breathe easier and energy efficiency soars.