Gorgeous outdoor cushions just got delivered to our new home in Tennessee. They are nicer than we…read moreever could have imagined. Later, we will post more pictures.

I've been using Backyard Billy's for cleaning and service on my pellet stove for 7 years. My stove…read morewas serviced/cleaned by them in October, as we have done every year and now it's not working. I called for repair service and had to wait 3 days for a return call only to be told there were no appointments available until January. Terrible customer service and no way to treat a loyal customer.

Concierge was horrible! See Google review. Failed 2 inspections and allot of days taken off to fix…read moreand coordinate even after paying 1000$ for that service to do it. Stove is nice and once installed - the follow up was good with a whistling noise. 1000 plus time off from work - Cost my husband and I allot more than the aggravation was worth.

They came highly recommended. Excellent showroom to help you choose your options. They nailed…read morethe installation date, meaning no delays they showed up when they said they would. Would highly recommend.

Very, very happy with our service call today by Tyler of Ace Chimney Sweeps. We have a side vented…read morefireplace that we haven't used in decades. We scheduled a maintenance/clean-up visit with Ace to see if the fireplace was safe and useable. Tyler showed up on time, was very professional and courteous, and went right to work. The fireplace is working great, looks great, and we're confident again that it's operating safely. And we're very satisfied with the service charge. Thanks to Ace and Tyler for an exceptionally positive experience!

I had Ace come out to replace the Type B Vent (Gas) cap on the roof a few years ago I believe it…read morewas Spring of 2021--sorry I forgot to add this until now! They were great to make things right. One start knocked off because we almost had a problem. I was very clear that the home that I needed the work done on was a Town home which has 3 floors, hence taller than the average house so they'd need a proper latter and I also was clear I wanted a stainless steel cap. Issue 1- When the guy came out he was at first saying he didnt have the right sized ladder...which he should have since I went out of my way to say this with the scheduler......so that was a communication issue. 2nd issue was that he didnt have the stainless steel cap I ordered when scheduling the appointment. He did end up having someone drop off a proper ladder and the right part to get the job done. Lastly, he really should have picked up after himself...parts that went flying down the roof never got cleaned up and were all over my neighbors' yards. I picked that up.

Worst experience with a contractor/roofer. Three roof areas were done…read more Roofer tarped my landscape and smashed all of my plants. Roofer didn't magnet rake my yard. I went around with my own magnet see pictures. Cigarette butts everywhere. Initially, the flashing that touches my neighbors' house was white while my theirs were black. I assumed since they asked about the tile color being the same that they would do the same about the flashing. They did not. Also, they thought having a channel diverting water from my roof on to my neighbors rooves on the bottom of the flashing would be a good idea. The worst thing is the roofer screwed my skylight shut with flashing and screws. It took five tries for the supervisor to fix the flashing and the skylight problems. The skylight needed to be properly flashed and aligned so that it would close properly. Adding flashing around the skylight it wouldn't close properly. Took two visits to get it aligned right to close all the way. I was concerned the skylight was going to leak. The supervisor Tom assured me it wouldn't leak after the repairs from the first roofer. He also offered to replace the skylight if it was leaking no charge for labor. I appreciate the offer after all that has happened. I would have rather not had the aggravation though. One star off for the work the first roofer did. One star off for having to complain about the work for 5 times after. I like the front porch for the most part. The flat roof seems to be in good shape. Thank you. EDIT A COUPLE WEEKS LATER- So I found water and brown stains on my basement floor. Something was leaking. First thing I look at was under the sink. I find that one of the rubber couplings that hold the vinyl pipe to the vent going to the roof had slipped off and it was jammed back over the rubber piece not seated correctly as to cause the leak going to my basement. The only people who were close to that pipe were the roofers. The supervisor said he "doesn't see how we could have done that." If you pull hard enough on the vent from the top, things will happen. We've already established that the roofer was an idiot for screwing my skylight shut and leaving without cleaning up and the flashing. It's safe to say that this roofer popped the vent off the rubber and pushed it back in thinking nothing of it. I was sweating my ass off getting the rubber piece back in place properly. and now I have to redo the wall paint and trim in my basement. It's worth mentioning that Wertz was way cheaper than the other contractors I got quotes from, but is it really worth the aggravation? One star off for the water damage in my basement. EDIT: 12/06/2023 Installers for my bathroom remodel explained to me that the roofers (Wertz and Co.) Didn't install the exhaust vent properly. There is nothing to attach the flexible vent to on the roof. There was supposed to be some kind of extension into the house from that vent installed on the roof. I would give zero stars if I could. There is no way I trust them to even do any repairs for the warranty. I'm just waiting for this shit to leak. Now there's a brand new girl answering the phone from just a few months ago. I'm wondering if it's chaos over there.

We got taken. Should have tried for a couple estimates, but we wanted our gas fireplace to burn…read morebrighter, higher, & better. Asked for a tune up. Was told the glass seal was busted, needed new glass, & before we knew it we're waiting for 4 weeks and paying $800 dollars and still not so great fire. Wertz said the fireplace was a cheap builder grade and if we wanted better we'd have to spend $5K for a new fireplace. I was like no thank you and I adjusted my expectations - maybe the fire wasn't that bad after all. It's OK, the fire comes on with the flick of a switch and after about 45min it does look a little better. At least we have new glass. But Dad said never settle. Trust Dad. Also, trust Mike of CCI Fireplace LTD and don't call WERTZ & Co. Because though we got new glass I think we got taken for an expensive ride by the Wertz guys. Womp womp. The picture is what it looked like after the new glass and not much fire -- the AFTER was after spending only $165 more with CCI Fireplace LTD. He said it was all messed up. That it was an easy fix and the gas logs were covering up important gas vents & holes and it was messy inside. I'm guessing this is something Wertz (or anyone experienced) should have seen right away. More about that on his review! TLDR: Wertz isn't the worst but they're certainly not the best. And they're expensive and I think a little incompetent. Get estimates & call Mike at CCI. Trust Dad. Never settle.

Great people very professional…read more They installed a tv and sound bar on my living room very clean work.

We heard from them the same day. we wanted a pergola assembled and installed... they were pricey…read more could not afford them. so we can not rate them.

Was having an issue with a pellet stove in a house we bought. These folks were able to come out…read morefirst and took care of everything within an hour. I asked beginner questions and got really detailed answers and support. I especially appreciate the honestly regarding fuel and maintenance. I compared around prior to booking and will say they have competitive pricing for my needs. I'll be continuing to use them moving forward.

Did great work and were very reliable with great communication. Highly recommend for any household…read moreneeds.