Concierge was horrible! See Google review. Failed 2 inspections and allot of days taken off to fix and coordinate even after paying 1000$ for that service to do it. Stove is nice and once installed - the follow up was good with a whistling noise. 1000 plus time off from work - Cost my husband and I allot more than the aggravation was worth. read more

They came highly recommended. Excellent showroom to help you choose your options. They nailed the installation date, meaning no delays they showed up when they said they would. Would highly recommend. read more

Rettinger Fireplace Systems - Fireplace Services Near Me - Berlin, New Jersey

Ordered gas logs to replace our old set. It should have been easy peasy. 4 weeks. 4 weeks later, I'm leaving messages, no one calls back. I try again and am given an installation date. someone calls a few days later, tells me that the person I spoke to was wrong and gave me a different date. then another call to postpone again. Still no call from Dan, our salesman, so I said to cancel the order. Then they said Dan would call. he did not. 20 minutes before closing I called and insisted that I wanted to hear from a manager and NOT Dan. Then Dan calls. I told him I was incredibly clear that I wanted a manager and not him. I said to get a manager on the phone or cancel my order. He opted for the latter. I almost couldn't believe it, but eventually I got my deposit back, So frustratingly bad. read more

My husband and I are in the market for two fireplace screens. A saleswoman showed us our options, we found one we liked. She wrote up the order and gave it to us. When we looked at the final price it was $2000 more. When I asked about it she said the price marked on the screen is just for the floor model. She never mentioned it during our talk. It was extremely deceiving and unprofessional. Don't give them your business, they out right lied. read more

You just can't go wrong with Rettinger. They are truly the best fireplace company in South Jersey. Our new fireplace is amazing, especially around the holidays! Thank you to the entire staff who made the process easy with their Concierge Package! read more

Rettinger Fireplace Systems - Fireplace Services Near Me - Berlin, New Jersey

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After entering the show room I was impressed by the well executed displays models. The fireplaces were so beautiful. There were traditional, modern and what I call different. I was introduced to Kyle the salesman but it was his last day. He was going to start a new career with a new company in IT. Kyle was super patient and knowledgeable. He helped me to determine a happy medium between what I wanted, needed, vs the reality of when I could expect to receive the fireplace. I would recommend this business. read more

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Don't bother dealing them because they don't want to be bothered dealing with you. Their apparent led guy is very knowledgeable but not very helpful. Look other places who appreciate your business. read more

I found it pretty frustrating to go into this store. The salesperson was very nice, but I drove 45 minutes so I could see what the gas logs looked like set up and lit. There were only three options for me to see - much easier (and cheaper) to do the whole thing on the internet. read more

Most frustrating and annoying experience ever with a business. Their business is fireplaces-but somehow I (who knows nothing about fireplaces) had to answer 100 questions about my fireplace, take a dozen pictures, plus wait 2 months for an "inspection" that I didn't need, only to be told in the end that I could only get a "decorative" fireplace that provided no heat. AND I would've had to wait another 2 months to have it installed. Ridiculous. So, I called another company, who came to my home 2 days later, answered every question and explained everything to me. Imagine that? A business that doesn't ask the customer to do the work! They had the new fireplace installed in less then 2 weeks, almost 4 MONTHS after I contacted Retingers. To top it off, Retingers was WRONG about what I needed, which isn't shocking since they asked me to provide them with all the answers as if I was some kind of fireplace expert. In the end after months of frustration-I got my new, working fireplace that provides heat-from someone else, faster, more efficiently and for $500 less then Retingers quoted me. I'm not accepting Covid as an excuse for being so difficult either. If I can have the inspector (that I didn't need, but they insisted on) come out (in person) and the new company come out quickly (in person) to provide me the service I needed-there's no reason Retingers cannot do the same. They just don't or won't. read more

I purchased an Enerzone Solution 1.7 wood stove insert for a small brick fireplace in my rancher. They were the best estimate I received and their quality of work was excellent. Mike answered all my questions and the install guys, Mitch and Chris, were awesome. Glad I chose this company. I highly recommend them. read more

My wife and I came to Dave Rettinger and his family by necessity based on what we wanted. We purchased a new home and were offered a hideous "premium" fireplace upgrade that did not fit the design of the home we were purchasing. We wanted a modern, custom, faux-finished, gas powered and vented (less gas smell) fireplace from a soup-to-nuts contractor. Most other fireplace system stores will install the units but not do custom contracting work as well. We wanted to play by the rules in Philadelphia, get all the necessary permits, and have a contractor we could trust. We got more than even our own expectation. Dave's family are running a business the way any should be. They care about their customer and they want their product to be a result of a joint vision: dreamers working with experience and expertise. They were able to secure city permits, come back and forth for work at our home (trusting them entry and exit without our presence multiple times because we both work busy schedules), and at every stage of the development, guide the vision to a beautiful outcome. They were accommodating to changes in our original design throughout the process, providing input so that we didn't get into a place where we needed to go backwards in the production process. The fireplace puts off a tremendous amount of heat and they completed the install with a smart phone control system. Dave, his family, and the staff are all honest, normal people that are a pleasure to work with. If you are looking for something outside of the ordinary, or even just a simple install, I wouldn't hesitate to recommend or use them down the line. read more

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I first visited the store on 12/22. I received the estimate and paperwork describing my project and said I would call to confirm next week. It went bad after this initial visit. I called 3 times after the holidays, leaving messages for my sales person, Dan to no avail. Three weeks later I called and explained to the women that answers the phone My story. She was going to put me in touch with Dave but he was on vacation. I said I could wait, could he call me when he returned. Lee a sale person called me moments later, he did not believe I had called Dan 3 times but made an appointment to come out and confirm the job. He was less than pleasant while at my house and told me I could not use what Dan and I had picked out for the surrounding of my fireplace. He said he would redo the work up and get back to me. This was on 1/24 th on 2/3 he emailed and said he had bigger jobs in line and had not gotten to mine yet, he would be in touch the following week. I have yet to hear from him as of March 10th. One of my top worst customer experience ever! I had no time table I was willing to wait for the work but the service has just been a new low. Covid can only excuse so much! read more

Our experience with Rettinger Fireplace Systems (a family business) was beyond amazing. My husband and I bought a custom mantle and custom-made shelving tops, and every aspect of the process is what other companies should model their businesses after. From the second we stepped into the place, we were treated warmly and professionally by Alexis Rettinger. She took us around the showroom and spent a lot of time patiently and enthusiastically helping us to find a style we liked and giving us great insight and suggestions about not just the style, but the functionality of each one. They know their business inside and out and can anticipate so many pitfalls that may lead to an unhappy customer. Throughout the process it ended up feeling like we were working with friends. Down to every last tiny detail, Alexis and Dave took great care to make sure we were designing a mantle and shelves we'd be happy with. They made sure we understood the products that we would be getting and how they would work in our space. They communicated with us constantly throughout the process through emails and phone calls, and we never had a question that didn't get answered kindly, promptly, and thoroughly. Once we picked out our mantle, Dave Rettinger came to our house to make sure of the sizing of the mantle and shelves and the safety of our fireplace. The Rettingers made adjustments according to fire code and suggestions based on aesthetics. Once the products were made, their installers were just as professional, knowledgeable and friendly as the Rettingers. They went above and beyond when they delivered it and they explained how it would be pieced together during the install. One installer and I discussed how nice the Rettingers are, and he said that when he started he thought they were too good to be true, but he had been wrong. He said he's worked for them for years and that my experience has been the same as his. He's never worked for such nice people. And the finished product? The shelves are perfect and beautifully made, and I still can't believe how absolutely stunning the mantle is. I will never go anywhere else as long as the Rettingers are there. read more

I have a metal chimney that needed to be braced. I was referred to Rettinger and I'm very glad I was. They were very easy to work with. They came out a day early to brace the chimney and did a wonderful job!! I am very pleased. read more

Rarely, if ever do you contract for a project that surpasses the original plan, comes in on time and significantly under budget. This was the exception to that rule. In September Dave jr visited us at our condo to look over the job and take measurements. A few days later we went to the showroom to plan the job. Yesterday John Hawley and Frank Lobiondo showed up on time and ready to go. A big day was planned, beginning with the removal of our existing fireplace logs, surrounding tile and hearth. The area was protected from incidental damage and debris with an abundance of care. The new fireplace was to be the unique vision of my husband and I, under the guidance of Dave jr. Our condo is on the ocean and we envisioned a bonfire on the beach with driftwood and rock. Nothing in the showroom captured our imagined look. Dave assured us he "got it". Boy, did he ever! John and Frank worked all day and it took more time than we thought. They were perfectionists and meticulous in every aspect of the project. Dave stopped by toward the end to lend a hand. The result is a fireplace that completely changes the mood of the room. To say we are happy is a real understatement. We are so glad we went with Rettinger. It was not the closest fireplace store, and for us the drive was about an hour. Thank god we didn't rule it out because of the distance. We are completely satisfied and recommend Rettinger Fireplace Systems without reservation. read more

Waited over 2 weeks for service call. No show and did not even call. Excuse made employees got sick. No apologies only saying we will call back to reschedule, 4 days before xmas . Poor business practices ... been a customer for over 25 years . Energy solutions happily servicing with a two day wait not 2 weeks. Not the same customer care I have I received for past 20 years. ...... read more

As a new home owner my wife and I were interested in adding a fireplace, but really didn't know where to start. A friend of ours recommended Rettinger Fireplace Systems so we stopped by their beautiful showroom in Voorhees and were blown away. More importantly I felt like the owners were looking out for our best interest in finding us a beautiful custom fireplace within our price range. I say this because at the age of 27 I have found that sales staffs in other industries try to take advantage of me because of my age, which was not the case at all at Rettinger Fireplace Systems. I strongly recommend that you stop their amazing showroom and ask for Alexis because she will take such great care of you. read more