Working with Scott by phone, during the sales step was pleasant. When I schedule a meeting in…read moreperson with him in August 2025, not only he did not come, but he sent his installers instead, non-English speakers, who started the installation of the whole house water filtration system in our absence. When we arrived at the house, we found out that they were let in by our existing contractors, present on site, and their installation was already finished. This was supposed to be a final sales meeting. The installers did not leave the warranty certificate, no papers, no boxes proving that the equipment was new, no training since they were not speaking English. They gave us a "salt bin" with a large hole, that accumulated bad smells, paints, black colors. We only enjoyed a few days of good taste water. This contractor took advantage of the fact that we were not living in the house, so not checking the water consistently. We had the maintenance earlier this year, I paid for another new UV bulb, and without my knowledge they just covered the black, moldy water in the salt bin with the new 6 bags of salt. When I finally noticed the bad smell and the terrible metallic taste of the water, and checked the bin, and saw all the oils, paints, smells, and the moldy black water, I scheduled another maintenance session. They came about 4-6 weeks ago. I asked them to clean the salt bin, and the tech person said that that was impossible, and he left. I told Scott to replace the system and the bin, and Scott said that "this would not be covered by warranty because I let oils into the bin with a large hole in the cap." I told Scott that "Chuck said that normally they never give a client a salt bin with a hole, or this could be an issue, which was. I told Scott that I might consider a replacement at a highly discounted cost, and he literally refused to discount by additional $500. Scott then said "sorry for your initial close to $14000 loss, and installing a bin with hole, but you can go.."
