Professional and thorough.. They got my leaky foreclosure up and running in a day after 3 years of…read morebeing dry. Everything leaked so they definitely had their challenges and they were good at helping me only replace the most critical components. The only downside is I found their pricing to be on the (very) high side. I understand good plumbers are never inexpensive but they are pricey. I've worked with several of their techs and they all know their stuff. The work was flawless!

Unprofessional and dishonest. I called for a simple inquiry about a sump pump. They never mentioned…read moreany dispatch fee over the phone. When the worker arrived, the homeowners weren't even there. I told him he could not come inside and asked him to leave. He refused to leave the property until I threatened to contact local authorities to remove him.No services were ever done and absolutely nothing was signed. Later, the office staff called me, acted incredibly rude, and threatened financial penalties. Now, they are sending predatory, inflated bills to a completely different address trying to force us to pay for a service that never happened. On top of that, ever since I gave them my contact info, I have been targeted by 10 to 15 spam calls and texts EVERY SINGLE DAY. They clearly sold or leaked my phone number. Absolute scam. Avoid this company.

We had a drain that would not clear. I used a 25 foot powered snake and it did not clear. Larry…read morearrived on time and was great. He took a look at it and went to get his equipment. He was done within the hour. It only took that long cause he was making sure we would not have the same problem in the future. I would definitely recommend this company. Thanks Larry!

vonkoch…read more The company supplied the best available hot water heater on the market. The installation was quick, efficient, and very professionally conducted. The installer was friendly and very knowledgeable in his trade. The installation was a somewhat difficult one. Both the owner and installer came to the work site and immediately resolved all problems. The cost for the installation was quite reasonable, I intend to use this company in the future and would certainly recommend contacting them for any hot water heater installations

I hired Tri-Elite after a Yelp search for AC repair. Phil responded quickly and even arranged to…read morecome fix the AC that same evening within an hour, without an after hours mark up. He diagnosed the problem, replaced the faulty part, removed the excess condensate and restarted the central AC. It has been running great since. I would hire him again if needed.

Phil provided exceptional service. Hands down, he is the best HVAC technician in the tri-state…read morearea, and I will use him again for HVAC and plumbing services. He was very knowledgeable and thorough taking a meticulous approach to his work. Excellent value for the money I paid, and he was worth every penny.

Today...10/1/26..I'm adding to a trail of missed appointments and Horizon reschedules of our…read moremaintenance appointments since 2021...Its their same old tactic of overbooking and then cancelling and I would definitely not recommend anyone using this company!!! Actually...this is the 2nd missed appointment out of the last 3 in a couple of years and the definition of insanity is doing the same thing over and over again and expecting a different result. I realize this review is long but it contains a continued trail of a deliberate misleading business practice used by this company. Interesting that any of my friends also use Horizon and we just laugh at the idiocy of each of us using this once great company!! please feel free to read the trail below that started in 2021 on my Google review. Its September 29th of 2026 and another addition to a series of Horizon reschedules of our maintenance...Another call at 11:30am to tell us that there were many emergencies and our appointment 12-6 today will have to be rescheduled. Even though Miguel reached out after my Better Business post to kindly offer his condolences and to assure me that he and his team have to do a better job I'm afraid their business practices of overbooking and relying on the stickiness of their customers have reaped them huge benefits and will not change . I have actually tried to pay for a maintenance visit over the years because they never miss paying appointments... But they say they can't do that because the regular trucks aren't equipped to do maintenance. BTW...I/we love their techs...they are great!!

I have 3 examples from two different people that almost got ripped off by this company. Replace a…read morescrew on bath tub spout with diverter - $844 estimate. Repair about 3 inches of 1/2" plastic pipe in outside shower $750. - replace shower faucet - $2,540. I am not kidding. of course, if you don't care about them money use them. CWO Selbyville

Tim ( master plumber) and his apprentice, Anthony installed a new hot water heater with an alarm…read moreand a drip pan in my home today. They did not try to talk me into an expensive tankless water heater. They noticed that our old hot water heater venting system was disconnected and misaligned. They are honest, certified and insured. I will make them my new plumbers

We are very happy with this company to service and maintain our HVAC system and our hot water…read moreheater. We had a problem with keeping hot water heater pilot light lit. Dennis came out and did a full diagnostic. We determined the fault was with a defective Delmarva gas meter outside. Dennis gave me full information to report to Delmarva and when Delmarva came out and replaced the meter, we were back with full gas service and a working furnace and hot water.

Had a water issue in my basement. The owner went out of his way to check out the problem. Needless…read moreto say, he found the problem and I was extremely pleased with him. Would recommend The Plumbing Company.

They don't work on weekends although Yulp says Saturday hours. But guess what pipes and clogs…read moredon't know it is weekend! It's nice that owner answered the phone and informed me they work on week days.

The Hentkowski crew stepped into an HVAC job botched by "others" "Others" is one of the largest…read moreHVAC companies in the area. Hentkowski got it working, got it right, and made good in every step. They also were substantially less expensive. I want my installation done right the first time. From now on I only use Hentkowski.

They are our go-to contractor for heating, A/C and water heater needs. They just finished a tough…read morejob replacing radiator pipes in our 100+ year old house. Highly recommended!

Installed a water filtration system and 2 frost free hose bibs. Work was excellent, materials used…read morewere top notch and the work area was cleaned up perfectly. Dan is very knowledgable & easy to work with. Price was fair. Would definitely use again.

The plumber's came to my parents house to repair a leak. My parents are over 65. We asked them to…read morewear masks, and they refused. Their work is decent, but I do not think they should be entering home after home without wearing masks. Also their boots tracked dirt around the house. We had to mop the floor after they left. They do not have shoe covers.

If anyone is looking for a contractor, I highly recommend that you call Matt Brooks from Brooks…read moreQuality Home Improvements. They just finished a complete bathroom renovation this week for us, but they do everything not just bathrooms. Matt was so easy to work with and the team of guys he sent out were all so polite, respectful of my home, and did great work. We had four companies come out to give us an estimate, we liked everything about Matt from his vision to him not being pushy at all. It didn't hurt that his price was amazing too! If you're going to be getting work done, do yourself a favor and at least call him to get an estimate. He wasn't a one off for us. We had heard so many great things about him from the people in our community who had also used his company. So he came highly recommended to us and will be our go to for any future work we have done.

Had a unexpected leak and Brooks was so helpful. Owner Matt really was involved and my project was…read moresuperbly done. As a small business owner I appreciate the timely and professional work Brooks Quality Home Improvements did. Thanks! Jim B