As a business, customer service is a pillar of what separates the good ones from the bad ones. When…read morean agreed upon date and time is established based on the availability of the customer and business both are expected to honor it. Unforeseen circumstances may arise but when that occurs communication is essential. Everyone's time is valuable. That did not happen with this businesses. The agreed upon appointment was not honored, no reason was given, no phone were calls returned. Ive always given businesses the benefit of the doubt but in this case the poor communication and lack there of, squandered that.

Horrible experience: had a leaking hose in faucet in kitchen, plumber came identified that need…read morereplace entire faucet. Ok, he offered buy at Home Depot , ok - I did not have a car to follow him as he proposed. Ok/ I trusted him and thought that he will buy appropriate item with reasonable price and show me receipt that I should reimburse. Never happened, he purchased the most expensive faucet with soap dispenser installation that I dint have a hole for it and this increased price for faucet, i have never seen receipts and in the final bill he identified totally different model and brand that he Installed. When I look at price he put price that model that has not installed he installed cheapest and bill me more. also, when he wanted to turn off valve to stop water for entire house / our valve located too high near by washing machine . He did not ask for ladder he suddenly just jump and sit on top of washing machine glass top that shocked me it could be broken / pipes smashed ? What a heck ? After I put a ladder. When I called i specified at receptionist what's included in 120$ per hours she said everything?, but in practice they will bill you 60$ travel time. When i tried to talk to manager about price and brand difference for installed faucet she attacked me was very rude with inappropriate behavior to the customer. for 30 min real job time cost me - $556 for 2.5 hours 300! plus expensive faucet 256 $ - just for a simple installation kitchen faucet. Reasonable, isn't? Hell no. You can see in attached photo the real Delta product that was installed and MOEN Brush NICK brand in my bill - do not match in real life. Again why I need a faucet with a soap dispenser? to where should I put this Soap dispenser which soaked my money? Right now, I have this cheapest faucet, no promised warranty for this job / because woman manager screamed to me that I have never ever called again and never ever used this company for the future. A first time in the USA, I have a deal with a such rude, dishonest and cheating management and company. Your response to BBB request is more inappropriate than expected. I did not called you 10 times in 15 min - lie, and I have all recorded conversations with you where you attacked me and I just listened you and even could argue wiht you. I have proof of it and also can testify. I just want to know why invoice doesn't match with installed brand model and why plumber purchased the model with soap dispenser that cost more than simple faucet? Also, If you will attack like this all your customer who wants be invoiced correctly) you destroy your bussiness by yourself, wihout any help.

The Drain Chief truly sets itself apart from any of the big chains and offers the kind of support…read morethat is hard to come by these days. Fred is one-of-a-kind, professional, and exceptional at the services offered! I have used his video pipe inspection services to quickly identify a piping concern as well as his water removal services during an unprecedented storm. During an emergency, he quickly returned my call and was eager to help. I'd give him 10 stars if I could!

I was referred to Fred by a plumber, it seems plumbers do not mess with clogs??? He diagnosed the…read moreproblem over the phone and with a few of his recommendations I was able to resolve the issue myself. I offered to still have him come out so I could compensate him for his time and advise and he said that wasn't needed. So hard to find honest vendors in today's age, but he is one of them.

Excellent experience with Quinlin Plumbing. Had a corroded fitting that feeds my laundry sink let…read morego in the wee hours of the morning on a Sunday that created a small flood in part of my basement. Fortunately, there is a drain in the basement, but it was not able to keep up with/ the volume of water. I was able to isolate the problem and it drained within 20 minutes or so. Called Matt at Quinlan Plumbing Monday morning. He came out before noon. After moving the heavy washing machine out of the way, I/we found other items that were corroded and needed addressing. All was replaced in just a few hours. Matt & his helper were professional, personable, and friendly. Price was fair. Quality workmanship. I highly recommend.

Mark came out same day when I called late afternoon, gave his thoughts on what the problem could be…read moreand came out within the next few days to get started. He was very thorough and called every step of the way to give updates. He even called the county for a lid to something plumbing related that had cracked, and got my mail while I was away. So very thoughtful and above and beyond! It was a pretty significant issue that required a lot of digging etc but his quotes were reasonable and the job was done without a hitch, everything is working as it should and I will definitely be using Quinlin for any future plumbing needs.

Reached out to Plumbing First to help with our tankless water heater concern....Very easy to make…read moreappt, no long days of waiting. Vince came earlier than scheduled but we were very happy about that. We love doing business with local vendors and Vince did not dissappoint. He did not rush appt, encouraged my husband to observe his work. Cost of his service reasonable and we will call Plumbing First for our plumbing needs.

We wanted to get our water heater replaced a year ago (May '24) and, because we wanted a local…read morecompany, we called Plumbing First. Vince came out and showed us everything that was needed to make the change and provided a detailed estimate. Unfortunately, circumstances changed, and we couldn't move forward. Cut to now, July '25, and we called again. Vince actually remembered us and the job we were asking for! He (and Jacob) just finished the work today and everything was just spot on. The preparation, the explanations, any deviations, and the finished work, were handled professionally and thoroughly. The minor adjustments did not alter the original estimate either. Awesome job. We would absolutely recommend them!

Josh and his team at EvenFlo Drain Cleaning & Plumbing, LLC. exceeded expectations with their…read moreprompt initial visit, service, and eliminated any stress or worry. I reached out to Josh on a Thursday and he came out the next day to assess the issue. He was able to get my central air conditioning unit working by doing his magic to keep me until he was able to order a replacement part. The part was ordered, installed, and my system as good as new in less than a week. I was really concerned because I have reptiles that have strict climate and temperature restrictions and the Evenflo Plumbing and Drain Cleaning, LLC put me at ease. On top of all of this, they have fair and reasonable pricing which can put your wallet at ease too!

I had the best experience possible with Small Town Plumbing. Their expertise, courtesy, and price…read morejust are incredible. If my Mom had a plumbing issue, this is who l would call. ​​

Excellent service that you can trust. Owner Bruce has been our plumber for several years now and we…read morehighly recommend him.

Amazing service, fixed the problem in 10 minutes and showed me how to prevent it from happening in…read morethe future!

Angel was A) Available, B) Reasonably Priced, C) Very good at explaining things in every day…read morelanguage. His other half was fantastic at arrangements. I recommend them.