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    Zoom Drain

    5.0 (1 review)
    Open Open 24 hours

    Services - Zoom Drain

    Drain installation

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    Water heater repair

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    Water pipe repair

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    Horizon Services - Out with the old - WM Ultra 98% efficient & way too much extra $$$ beyond the maintenance contract fees- highly not recommended!

    Horizon Services

    (271 reviews)

    I have been a Horizon customer since 2010. I have had both positive and not so positive…read moreexperiences. We know that they are a little bit on the high side, but we like their work and the warrantees as well. I have a 12 year warranty on our furnace. We came home on Monday from vacation and our house was 89°. The 13 year old Trane AC was not working. I called Horizon and they came out the same day. It was discovered that the capacitor had burned up and needed to be replaced. I was told to replace the capacitor 2 years ago, but it was just rusty. The technician did a great job replacing the compactor and the wires. The cost was 371. May be a little high but we like their work. The initial diagnostic revealed that the numbers were bad and that compressor was bad. The technician left the AC in the off position. I was told because of the compressor errors that I needed a new AC system. That was going to be about nine grand. After he left, I switched it back on just to check. I read online that the system may need to reset ...within 30 minutes the house dropped to 72°. I guess I dodged a bullet or got lucky. Maybe the system will run for one day, a month, or a few more years. The system has been running flawlessly for a week I know I take the chance that when it finally dies the cost to replace it may be higher. I called D / T cooling for a second opinion. The cost was $79. They came out the next day tested my system and could not find any errors or problems. The compressor they said was perfect. I informed Horizon and basically was told they go with the first set of numbers and you need a new system. The sales rep did not accept the diagnostics. I even offered them opportunity to come up and check the system again. Since they stood by there results, I thought it would be great if the price that was offered for the new system would be honored for one year from the date of the diagnosis. I even said It would be great if the second opinion cost was refunded. I am happy with the work that was done to the capacitor and the wires. The tech was professional and courteous, even though the comment ..you should've replaced the capacitor 2 years ago annoyed me lol. SW

    Debated between one and two stars. Not really sure why tho, actually. Maybe because the customer…read moreservice reps were nice? That- and they must take a lot of crap for the managerial team or whomever is over there making some major money off of them & the technicians - most of whom are not licensed, btw. As many other reviews stated: Horizon will charge for a "maintenance plan", then refuse to provide maintenance services. You also do not get any priority scheduling (as they claim to provide in the service plan documents you sign) as compared to a customer who does not have the plan. Here's the kicker - they will, however, note on your account IF you are someone who gets "vip" treatment: ie: not having your maintenance appointment "rescheduled" the day of for three months later. If they realize you are someone or have it brought to their attention that someone they deem "important" enough is aware of this BS - they will most certainly attempt to take care of you. That is so incredibly wrong. Such a scam and I hope the consumer advocate does look into this business practice. I had a certain person to ask for if given any issues, and separate number to call in. They still tried to cancel my appt for the 3rd time - but after the second same day cancel, I had a person I knew they would listen to, give them a call on my behalf. So third appt day is here and scheduler calls, starts to inform me that I need to be rescheduled.... And then stops herself: "oh wait actually hold on" - during which time she must have reviewed the internal DO NOT CANCEL note. I canceled my plan and as expected, I did not receive the requested cancelation confirmation. Shame on this company. And to the good admins there, please find a more ethical company. This is just truly disturbing.

    Roto-Rooter Plumbing & Water Cleanup

    Roto-Rooter Plumbing & Water Cleanup

    (37 reviews)

    My tenant in Wilmington called me one afternoon to inform me that there was a leak originating from…read morethe upstairs bathroom that was perforating through the ceiling into the downstairs dining room. Initially, I called a few other plumbers in the area, but since it was a weekend, many of them told me that their next availability would be on Monday. Then I called Roto-Rooter. They were extremely responsive and they dispatched someone that very evening. The plumber was able to diagnose and fix the problem quickly and without hassle. I am highly pleased with the level of efficacy and service provided by Roto-Rooter.

    I see that I am not the only one. Another woman who was pointed in the wrong direction, but…read moreunfortunately I had no one to turn to guide me. The service tech Ben was more concerned with me having one car in my driveway and another being parked in front of my house that was a loaner or my mom. I truly believe that he saw that and me having a home and decided to overcharge and incorrectly diagnose service resulting in me stuck with a monthly payment that accrues interest. There was no pipe collapsed as he noted and I was not provided the video evidence showing that. All I knew, being in my home for only two months is that water was backing up in my basement and after taking a shower or flushing the toilet, the water in the basement had to be removed from the basement sink one bucket at a time. When cleaning the pipe, Ben only removed some old fabric softener sheets. I was able to flush and run shower not seeing any water at that moment, but he noted it still was not fixed telling me to look at how low the water was in the pipe...later I found out that this is the same even after their thousands of dollars repair. I didn't know what to do and no where to turn. He actually said you cant have one issue without the other even though I saw no collapse pipe. Young and dumb...listening to a professional I thought because I did not know. During the entire pipe line replacement, no one communicated with me. If water would be turned off, turned back on, what I should do afterwards, nothing. It appears this company has a record of steering single women the wrong way for their own benefit. I'm glad the three other women I've seen that had similar experiences had a father or male figure to turn to avoid this. I would not recommend for women.

    Zoom Drain - plumbing - Updated May 2026

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