Buyer Beware Here are the most commonly cited reasons why…read moremany homeowners, including us, regret purchasing a RainSoft water treatment system and why we advise others to avoid them entirely. You're locked into a single dealer for life: RainSoft does not sell direct to consumers. Every system is sold and serviced exclusively through authorized dealers. Once installed, only that dealer (or another RainSoft dealer they approve) can supply filters, salt, replacement parts, or perform warranty service. If your local dealer is unresponsive, overpriced, or goes out of business, you're stuck. Many owners report being held hostage for basic maintenance. Dramatically overpriced compared to equivalent systems: A typical RainSoft EC4 or EC5 system often costs $6,000-$10,000+ installed. Identical (or better) performance can be had from brands like Culligan, Kinetico, Hague, or even big-box store softeners (Flecks, Whirlpool, GE) for $1,500-$4,000. The premium is almost entirely dealer markup and commission. Aggressive, high-pressure in-home sales tactics: RainSoft is notorious for the "free water test" that turns into a 2-3 hour hard-sell presentation in your kitchen. Former dealers and customers frequently describe bait-and-switch pricing, scare tactics about your water ("your family is bathing in poison!"), and financing traps with 15-20% interest rates buried in the paperwork. Proprietary parts and "closed" system design: Filters, resin, valves, and even the brine tank parts are proprietary. You cannot buy replacements on Amazon, from plumbing supply houses, or from competitors. Dealers routinely charge $300-$600 for a simple carbon filter that costs $40-$80 retail in an open system. Mediocre or outdated technology for the price: Many RainSoft units still use old-school clack valves and timed regeneration rather than true demand-initiated regeneration that most modern softeners have. Competitors often include Wi-Fi monitoring, better salt efficiency, and longer warranties at half the price. Warranty is tied to the dealer, not RainSoft corporate: The "lifetime" or 25-year warranty sounds great in the sales pitch, but it's only honored if you stay "current" with annual service from your selling dealer--at their prices. Miss a year or move to an area without a cooperative dealer and the warranty evaporates. Financing horror stories: Many buyers are pushed into 10-15 year financing through third-party lenders (Greensky, Synchrony, etc.) at sky-high interest rates. People end up paying $15,000-$20,000 over time for a system worth $2,500. Poor resale value and transfer issues: When you sell your house, the next owner usually discovers they're now chained to the same dealer network. This frequently becomes a negotiation point or outright deal-killer. In short: RainSoft isn't a scam in the sense that the equipment usually works, but it's a classic "razor-and-blades" model on steroids. You pay luxury-car money for mid-tier equipment because they control the ongoing revenue stream through the dealer network. Most people who do their research after the high-pressure sale wish they had bought literally any nationally available brand instead. We regret our choice. Don't make the same mistake we did.

Needed to have a water treatment system installed due to high iron. The office personnel was…read moredetailed and efficient. When the technician Brandon came to do the install he was detail oriented and explained everything. I would definitely recommend this company for all your water treatment needs. They are definitely on top of their game!!!

They came fast and called to take the samples a couple attempts they made on me that not been done…read morebut they do follow up to make sure it satisfied and the job done right around a 500$ cost never done it personally b4 to know if that high but that included replacement of a 75$ cap that was cracked and they were also able to provide info on some questions just getting this in my responsibility that I didn't even know the wells should be bleached

I found this business by their Facebook page. My well pump began to rapidly cycle which I suspected…read morewas a bad pressure tank. They arrived promptly at 9 am and went to work to replace the well tank, low pressure switch, and manifold pipes with all stainless steel. Excellent service and fair pricing!

I have been dealing with Grove Plumbing and Heating for about 35 years. I am always satisfied with…read moretheir work. I recently had two toilets replaced with the taller models. They brought good quality products, came when they said. Before they left, they cleaned up any mess and took the old toilets with them. Over the years I've had them involved when I had two bathrooms and the kitchen remodelled, replaced an ugly gold toilet, and hooked up my gas dryer, according to code. (If left to myself, I probably would have blown up the house.) Fortunately I don't need a plumber often but when I do Grove Plumbing and Heating is always my first choice.

We have used Grove for over 50 years and have never had a problem. Can't tell you how many times…read moreI've called and they've sent someone to the house within 24 hours. The service techs have been polite and professional. I've never felt they have overcharged for services rendered.

I've only ever had good experiences with this company. They're friendly , reliable , and on top of…read moremaintenance. They've installed a large water treatment system for my well, and are extremely responsive if there is ever and issue/ willing to talk you through resetting things yourself to avoid costly service calls. Dealing with their office workers is also very smooth going and pleasant , and if you express a need or concern , they are very adept at communicating with the service providers , without you even needed to follow up or double check that it gets done. I also appreciate the text service that lets you know when your provider will be at the house, and a photo of who to expect /their information. While a small thing , it adds a sense of security. Couldn't recommend more.

We recently lost our water pressure in the evening on our well. We called Doug Workman and the…read morewater professionals at Liberty Pure. They took my call in the evening, had a technician call me, had a visit planned for first thing the next morning, sent two knowledgeable and polite service technicians, and had our water up and running in a few hours. Whether it's water purification system or anything that has to do with your home water system, I could not recommend Doug and the professional professionals at Liberty Pure any higher.

Mike did our annual service. Friendly and efficient, no attempts to sell anything I didn't need…read more All wins

Four years ago, they replaced my water pressure tank and several failing fittings, and installed a…read morereverse osmosis (RO) system. Given the cost of this work, I expected durable materials, proactive recommendations, and transparent guidance. Unfortunately, both experiences have left me disappointed -- and more importantly, concerned about trust. Regarding the pressure tank: during installation, their team very likely observed an older, visibly corroded metal well intake pipe that had likely been in place for nearly 20 years under prior ownership. Fast forward to today -- I noticed heavy white corrosion on the 4.5-year-old brass fitting and an active water leak. Given the risk of catastrophic failure, I called for urgent service. To their credit, they arrived within two hours, which I appreciated. However, I was then told the metal pipework was not covered under the tank warranty and that it should be replaced with stainless steel -- which they acknowledged would last longer and resist corrosion better than the prior installation -- at a cost of $1,400. When a contractor identifies visibly corroded infrastructure during an install, I expect clear risk disclosure and upgrade options at that time -- not four years later when failure is imminent and the homeowner has little choice. Now to the RO system: at installation, I was told the filters were widely available commercially and easy to replace. I later learned the filters are proprietary and only sold through water system companies -- not readily available via retail as originally represented. That distinction materially affects long-term cost and flexibility. Years later, I called to ask how to sanitize the RO system myself. I was told it's something only they can do and that they would handle sanitization when delivering the next set of filters (rather than shipping them), which I accepted. After the technician sanitized the lines, he casually told me, "You know you can sanitize the lines yourself." That is exactly what I had asked about over the phone. I relied on their guidance, only to hear the opposite in person. For tradespeople working inside a home -- especially on critical water infrastructure -- trust and clarity are foundational. When guidance changes, material limitations aren't disclosed up front, or foreseeable corrosion isn't proactively addressed, it raises concerns beyond just cost. While I appreciate the prompt emergency response, the combination of reactive fixes, proprietary product limitations, and inconsistent communication has made this an unsatisfactory experience overall.

We had a 20 year old water system in our house, that had what seemed like a million different…read moreparts, and was using up 20 bags of salt every two weeks! Scott came out and was able to totally streamline what we had, making the whole set up understandable, easy to maintain, and so much less costly. We are using a fraction of the salt used before the repair, the system is quieter, and the water is clean! We found Scott's prices very reasonable, and the quality of his service was amazing.

My new husband had used this service in the past for the well water cleaning and conditioner…read moresystem. Called them again and they were able to schedule us the same week. Carl was our technician and met me in the driveway. Explained they were using gloves and masks. He was very professional and efficient. Answered all of my questions too! Super grateful for good companies like this!

We wanted a whole house purifier to get rid of our hard water and chlorine. We met with several…read morecompanies. We were impressed with the product from Pure Aqua and the warranty. The plumber did an amazing job. The company is easy to schedule with and leaves your home neat when they leave. I would recommend them.

From the owner: Enjoy a complimentary water analysis right at your kitchen sink! We'll test your city or well water…read morewith immediate results. Great water quality starts with knowing what's in your water. CALL US to schedule your water test today.

Jake & Ed provided excellent service for me. They answered every question and address any concerns…read morethat I had regarding a service that was provided today. I would highly recommend them. Thank you guys very much!

I love my RO system from Carroll Water. Years ago , they set it up correctly to accommodate my…read morekitchen sink and refrigerator for ice and water! Matt, my most recent tech was very knowledge And professional. Where they loose me is in their scheduling department . Clearly all the schedulers are educated to do is make appts. As the front line call center they should have some 'basic knowledge ' of the systems and at least forward any technical questions to a tech ! The scheduling department failed me. I wasted Matt's time and my money on an unnecessary service visit. We will be building a new house and Matt gave me fantastic advice so we will consider Carroll Water based on his ability to service the system. I will welcome a call from a tech manager or a scheduling manager or even the CEO to discuss what would make this company top notch and receive 5 stars.

My water well pump was sucking air. After reading the reviews and doing some research on different…read morecompanies, I went with Jones Well Drilling out of Harford Co - (410) 692-6981 - the guys who came out were knowledgeable and explained everything they were doing to trouble shoot the issue thoroughly. I only needed a new check valve and they are testing my water for me at no charge. There was no upselling, they explained how they get paid per job NOT on commission, which gave me peace of mind. Thank you Jones Well Drilling for a job well done!

Dave Kelly is the best in the business. He put my well and pump in when we built our new home and…read morehad always been quick to respond whenever we had a problem - like when an electric strike took out our well pump. Was there within two hours and replace it that day. Highly recommend them.