I am a new propane customer and they exceeded my expectations. They answer the phone, they do what…read morethey say they're going to do when they say they're going to do it, and they offered a good price. Plus, they're local.

Really frustrating company to work with. They were hot and cold. Some of their people were great…read morebut they were apparently short staffed and I would go weeks without an update. They leave a lot to be desired. It was a really disappointing experience.

FYI, I know this company as Pep Up Propane. However, it is my understanding that initially it was…read moreAnnapolis, propane and fuel, which is why I am posting my review under this listing. We just had a whole house generator installed, and this is the company that we used to set up and fill the propane tanks that will power the generator. The initial delivery of the tanks was coordinated by the generator installation company, however, from the day of tank delivery up until now everything has been fantastic. Dennis, the delivery driver who brought, installed, and filled the tanks up was very helpful. He answered all of my questions and took great care to install the tanks in a manner that was safe and in the location that I needed. When dealing with the staff that has handled everything else when I've called, I've been incredibly impressed. I initially spoke to Lynn, who just like Dennis, patiently answered all of my numerous questions. She explained the process of getting us set up with our own account and what to expect for the next steps in the process. Now that everything is up and running, I had the pleasure of speaking to Mary yesterday. Again, Mary was very helpful, professional, but also very friendly and personable. I love supporting locally owned small businesses and I'm so glad this is the company that the generator installation company works with because I could not have picked a better company to service my tanks! If you're looking for a propane company, definitely give them a call. Their prices are reasonable, the service is great, and I have been very pleased already.

Fast, couteous delivery in snow and ice today. $259.9/gallon with neighborhood program.read more

I wish there was a zero star. The sales person came to inspect before filling the tanks and advised…read moreme to replace the piers. Charged me $75 for no reason and asked for $1300 to replace the pier. Suburban came and filled the tank and the tank didn't need any change.

We've been leasing a 500 gallon propane tank for years. Along with the lease came the Higher…read morepropane costs. Long story short...we finally were able to Purchase the tank from our propane company. Sharp energy was referred to me by a couple of friends. So I gave them a call. I had the pleasure of meeting Richard S. who came out to assess the tank and send us a quote. During his assessment he discovered the tank did not meet industry standards. Fortunately I did not purchase the tank at that point and was able to get the problem solved before I "Bought it" as part of the purchase. Our propane company came out quickly to resolve the issue. A recheck by Sharp found it was still not correct, again our company came out to address it again and again it failed. Richard sent a Sharp tech out who identified a bad grounding site, cleaned it up, retested and this time passed in flying colors! If Sharp is willing to do this before I'm a customer? I can't wait to be one!!! The cost savings is almost staggering between what we were paying vs Sharps pricing. I've got nothing bad to say about our current propane company, they've always been responsive and friendly, but it's nice to know Sharp Energy is too at a lot less money!

These are the greatest organization to get your propane. They are understand customer service. We…read morehave tried other services in the past, but they rate second best to Great Valley .

Fantastic service. They are very prompt with their service and professional…read more We left our outdoor propane grill on. The grill drained all the propane from our tank. They were at our home with in 24 hours to fill our tanks. Please note this was not an emergency call as the propane is only for the outdoor grill and indoor range. Thank you .

I would strongly recommend avoiding Gerner Energy. Our experience with their billing practices and…read moresubsequent customer service was abhorrent, and I would frankly never trust this company with any matter again. We called Gerner on 8/12 regarding a propane leak in the line that goes into our generator. We shut the line off in advance of calling Gerner. We were explicitly told during this call that there was a diagnostic fee of $139 and that the technician would diagnose the problem and Gerner would provide us with a quote BEFORE any repairs were performed. We agreed to a service call on that basis. The technician came to our home same day on 8/12 and was at the house for a little over an hour. He diagnosed the issue and, unknown to us at the time, performed repairs without our knowledge or consent. There were no new parts on the line when we checked it later that day, so naturally we assumed that Gerner was going to provide us with the promised quote and that we would schedule repairs from there. Unfortunately, that did not happen. On 8/17, we received both an invoice and a $417 charge on our card for those repairs. The invoice provided no meaningful explanation or itemization of how Gerner arrived at $417. Even more absurdly, that invoice we received on 8/17 stated our card was to be charged on 8/13. Apparently we were supposed to travel back in time if we wanted an opportunity to question the bill before being charged. We've spoken with Gerner a handful of times and received shifting explanations of what that $417 represents. Initially, we were told that the $139 fee covered an hour and essentially re-triggered as soon as the technician was there for more than an hour. Interesting explanation considering that $417 would imply 3 hours of labor despite the fact that the technician was at our home for roughly an hour. The next explanation was that actually $278 was the "minimum" charge and that this had supposedly been disclosed to us when we originally scheduled the appointment. It was not. Had we been told that the minimum charge was $278, we would not have scheduled the service call in the first place. Not to mention that every explanation we received from the office conveniently failed to address the fundamental issue: we did NOT authorize the repairs in the first place. On Wednesday, 8/19, my husband finally had the opportunity to speak with the owner, Kip Gerner. His proposed resolution was a $50 CREDIT to our account. We told him that this was not a fair resolution and that we wanted a refund. Kip said he would think about it and get back to us. Later that same day, he left a voicemail stating that he was willing to consider a larger credit, but the voicemail ended abruptly. We called Gerner less than 10 minutes after Kip left the voicemail and were told that he was "too busy" to speak with us now and that he would give us a call back later. It is now Friday and we have not heard from him. At this point, the money isn't even the most concerning part. It is the complete lack of trust created by this experience. We agreed to a $139 diagnostic visit after being explicitly told we would receive a quote before repairs. Instead, repairs were performed without a quote or approved price and $417 was charged to our card. When we questioned it, we received changing explanations for the bill, offers of a future account credit instead of an actual refund, and finally a promise from the owner to follow up that he simply did not keep. We gave Gerner multiple opportunities to explain the charge and make this right. They chose not to. If you are considering using Gerner Energy, I would strongly suggest saving yourself the headache and calling someone else.

We have purchased our heating oil for three properties from this company for somewhere between 7 to…read more10 years. They have us on auto delivery and they're always on top of our delivery timing needs. The drivers are great --courteous and friendly. And anytime I have had to call the office the owner and staff are really helpful.

I only use propane for hot water and cooking. I use maybe 200 gallons a year. I was on the Suburban…read moresite and saw the gallons delivered but never saw the price per gallon. I normally always paid by the amount text to me. I looked at the price today and noticed all the different fees charged and it totaled $6.91 per gallon! I have another vacation home and just had gas delivered the same week, it was only $2.60 per gallon! Wow, what a difference. I felt used and abused.

From the owner: Our Business Is Customer Satisfaction…read more Suburban Propane is a nationwide distributor of propane, fuel oil and related products and services, serving the energy needs of residential, commercial, and agricultural customers in 42 states.

Very quick and easy experience for me to rent a truck for a day. Customer service was nice and…read moreaccommodating. I overestimated the time needed but was still able to return it once I was done. They do charge quite a bit for not returning the tank on full so for those in the future, I suggest you do.

This started a little shaky but Damian and his team corrected the issue we had with getting the…read morecargo trailer hooking up. In addition, they made sure we knew a close location to drop off the rental in the new state and called ahead to make sure we were taken car of at that location. The level of customer service I received from Damian (working from home sick) was above and beyond expectations. Thank you for taking car of us on our long move out of state. We really appreciate all that you and your team did for us.

Ken was awesome today. Got my ac up and running. Knowledgeable, professional, courteous, customer…read morefocused - it all creates trust. Thank you Ken and Petro home services!

To Whom It May Concern,…read more I am writing to share how pleased we were with the service we recently received from Terrence Briscoe, Tech Number 165, and to make sure his excellent work does not go unnoticed. We have an older furnace unit that is covered under your service contract, and we were having trouble getting it to work properly. Terrence came out and stayed with the problem until he had fully resolved it. He was polite, presentable, and friendly, which we appreciated, but what mattered most to us was that he got our furnace running comfortably, efficiently, and effectively again. I know letters like this don't come across your desk often, but I wanted to make the effort because Terrence earned it. If I were rating him on a scale of 1 to 10, I would happily give him a 20.

Reported to Attorney General's Office as well as FTC. Employee committed identity theft and fraud…read morein signing me up for a recurring plan without my knowledge or consent. After 2 months of trying to get this resolved, the area manager called and stated the employee admitted to setting up the fake account without my knowledge. The manager said that he was sorry but still wanted me to pay (a discounted price) for the delivery they made without my consent, knowledge, or order. When I informed him that I reported the fraud to the appropriate state and federal agencies he stated that he has contacts in all of the local area including HVAC and he will remember this for the future.

When a company makes a mistake, acknowledges is and corrects it to the customer's satisfaction,…read morethat is a company that we all want to patronize. Thompson Gas is exactly that kind of company and after their representative took lemons and made lemonade out of a bad situation, I completely support them and look forward to a good relationship with this company. Kudos to Thompson Gas.