I am a new propane customer and they exceeded my expectations. They answer the phone, they do what…read morethey say they're going to do when they say they're going to do it, and they offered a good price. Plus, they're local.

Really frustrating company to work with. They were hot and cold. Some of their people were great…read morebut they were apparently short staffed and I would go weeks without an update. They leave a lot to be desired. It was a really disappointing experience.

FYI, I know this company as Pep Up Propane. However, it is my understanding that initially it was…read moreAnnapolis, propane and fuel, which is why I am posting my review under this listing. We just had a whole house generator installed, and this is the company that we used to set up and fill the propane tanks that will power the generator. The initial delivery of the tanks was coordinated by the generator installation company, however, from the day of tank delivery up until now everything has been fantastic. Dennis, the delivery driver who brought, installed, and filled the tanks up was very helpful. He answered all of my questions and took great care to install the tanks in a manner that was safe and in the location that I needed. When dealing with the staff that has handled everything else when I've called, I've been incredibly impressed. I initially spoke to Lynn, who just like Dennis, patiently answered all of my numerous questions. She explained the process of getting us set up with our own account and what to expect for the next steps in the process. Now that everything is up and running, I had the pleasure of speaking to Mary yesterday. Again, Mary was very helpful, professional, but also very friendly and personable. I love supporting locally owned small businesses and I'm so glad this is the company that the generator installation company works with because I could not have picked a better company to service my tanks! If you're looking for a propane company, definitely give them a call. Their prices are reasonable, the service is great, and I have been very pleased already.

Fast, couteous delivery in snow and ice today. $259.9/gallon with neighborhood program.read more

I wish there was a zero star. The sales person came to inspect before filling the tanks and advised…read moreme to replace the piers. Charged me $75 for no reason and asked for $1300 to replace the pier. Suburban came and filled the tank and the tank didn't need any change.

We've been leasing a 500 gallon propane tank for years. Along with the lease came the Higher…read morepropane costs. Long story short...we finally were able to Purchase the tank from our propane company. Sharp energy was referred to me by a couple of friends. So I gave them a call. I had the pleasure of meeting Richard S. who came out to assess the tank and send us a quote. During his assessment he discovered the tank did not meet industry standards. Fortunately I did not purchase the tank at that point and was able to get the problem solved before I "Bought it" as part of the purchase. Our propane company came out quickly to resolve the issue. A recheck by Sharp found it was still not correct, again our company came out to address it again and again it failed. Richard sent a Sharp tech out who identified a bad grounding site, cleaned it up, retested and this time passed in flying colors! If Sharp is willing to do this before I'm a customer? I can't wait to be one!!! The cost savings is almost staggering between what we were paying vs Sharps pricing. I've got nothing bad to say about our current propane company, they've always been responsive and friendly, but it's nice to know Sharp Energy is too at a lot less money!

These are the greatest organization to get your propane. They are understand customer service. We…read morehave tried other services in the past, but they rate second best to Great Valley .

Fantastic service. They are very prompt with their service and professional…read more We left our outdoor propane grill on. The grill drained all the propane from our tank. They were at our home with in 24 hours to fill our tanks. Please note this was not an emergency call as the propane is only for the outdoor grill and indoor range. Thank you .

We have purchased our heating oil for three properties from this company for somewhere between 7 to…read more10 years. They have us on auto delivery and they're always on top of our delivery timing needs. The drivers are great --courteous and friendly. And anytime I have had to call the office the owner and staff are really helpful.

I had a question about a service I had scheduled that they could not find On their calendar…read more Normally that would not be any type of issue except partial payment of another service was to be put towards this. No only did someone reach out to find out what had happened but wanted to make it right. With all the options out there sometimes it's difficult to find the right one that you want to stick to because it's when something that doesn't normally occur is when you truly see how they value their costumers. I can without a doubt recommend Gerner Energy because I know they care and deliver on their promise

I only use propane for hot water and cooking. I use maybe 200 gallons a year. I was on the Suburban…read moresite and saw the gallons delivered but never saw the price per gallon. I normally always paid by the amount text to me. I looked at the price today and noticed all the different fees charged and it totaled $6.91 per gallon! I have another vacation home and just had gas delivered the same week, it was only $2.60 per gallon! Wow, what a difference. I felt used and abused.

From the owner: Our Business Is Customer Satisfaction…read more Suburban Propane is a nationwide distributor of propane, fuel oil and related products and services, serving the energy needs of residential, commercial, and agricultural customers in 42 states.

This started a little shaky but Damian and his team corrected the issue we had with getting the…read morecargo trailer hooking up. In addition, they made sure we knew a close location to drop off the rental in the new state and called ahead to make sure we were taken car of at that location. The level of customer service I received from Damian (working from home sick) was above and beyond expectations. Thank you for taking car of us on our long move out of state. We really appreciate all that you and your team did for us.

Avoid this location and instead go to the location on W Northern Pkwy (or any other uhaul). I had…read moremade a one way reservation for the Falls Rd location weeks in advance. The day of the pickup, arrived on time to the location and was greeted by Amanda, who at first was attentive and cordial. At first she couldn't find our reservation and after a minutes she informed us that a voicemail had been left at 5:23pm the day before- less than 24hrs before our reservation pick up time. We had no record of a missed call or voicemail or email. She didn't have the details/reason of the voicemail in the computer so had to make a call to find out more. She then informed us that the voicemail was was to inform us of a change of location. Again, we checked our phones and had No record of a call or voicemail. Also, No email to notify of a change or update to online reservation. She informed that we had to go to a location 20minutes drive always. Because we didn't have a car to get there, we asked if there's was a ride or compensation since we would have to take an uber. At th is point she got defensive and combative. Accusing us of being sassy and loud, which we did not and quickly clarified that was not the intent of our inquiry. After an unsuccessful attempt to clarify the issue and get a reasonable accommodation, we left the location. At no Point was the agent apologetic or empathetic for the mixup and change in the reservation. We went to the new location in W Northern Pwky and the staff there was super friendly, accommodating, and courteous.