Came in on short notice to mitigate a significant leak in my basement. Work was done…read moreprofessionally and in great detail, with good communication from owner. Customers should be aware that not all mitigation activities are necessarily coverable under insurance so know your policy and make sure Restoration 1 has familiarity working with your insurer. I use State Farm who they work with often, and the process was smooth except for some paperwork delays which Vernon ended up helping resolve. Thanks!

Today Anthony answered my call about a flood at my moms. I was so appreciative of how quickly he…read morecalled me back/sent a crew to her house and worked with me out of state to take care of my mom. Local businesses that quickly respond and take care of elderly residents are very appreciated.

This company is amazing. They were communicative, thorough, prompt, and extremely easy to deal…read morewith. I can't say enough about our team. Eric, Caleb, and Nick did a wonderful job on our crawlspace that was under 4-5 inches of water. When the plumbers came, he even said it was the cleanest crawlspace he had ever had to work in!

If I could give no rating I would. The employees are horrible and lazy. They'd show up at times…read moreat between 8:30 - 9:30 and left at 3 - 3:30 but they took so many breaks and sat on their butts most of the day they were working at the home. The guys that arrived would hang out in the back part of the yard and also left their trash out there even tho they have a huge dumpster in the driveway. I wouldn't hire them if they were the last company on earth. Regretting hiring them as they aren't worth the price they charged me. I will never recommend them to anyone.

These guys are AMAZING!!! Can't recommend them enough…read more We have a commercial building in Hampden with 5 different commercial tenants. 911 Restoration came out within 30 minutes of initial phone call. their staff coordinated the efforts of the city responsiblework and the work of our private plumber, helping us to get this issue resolved as quickly as possible with minimal impact to our tenants. A++++

Having these guys doing my work was one of the smoothies operation I have indure it was a great…read moreexperience having Rohan and his team to do my work thank you guys

Excellent service! Prompt, worked to my schedule, polite, and professional. Good price for this…read moreservice. I highly recommend them, and I will use them again. Susan C., Columbia, MD

These guys were great!!! Very fast and efficient with the job as well as their communication. if…read moreyou need something hauled away, definitely give them a call!!!

I hired the Tr-State Handyman to recaulk the windows in my condo. He quoted me an hourly rate that…read moreI was satisfied paying. He asked for pictures of the windows; I obliged by texting several pictures to him and confirming how many windows needed attention. He arrived late the day of my appointment and, upon seeing the windows in person, said that he did not realize that my windows were brown; the caulk that he brought was white. He said it would be best to go and get the proper color caulk and looked up hardware stores near my residence. He found that there were three within a mile of my house. He leaves to go buy the caulk, calls me 20 minutes later and says that he decided to go to Home Depot -- which is at least 6 miles and 25 minutes away. When he returns and completes the work, he charges me for the time spent going to and from Home Depot. I expressed that I should not pay for him being unprepared, but unwilling to argue with a man I had just met, I paid the invoice. I am grateful not to have done the work myself, but would not recommend working with this young man without a firm commitment about the price and his preparedness. I received offers from other vendors willing to complete the work and recommend that anyone thinking of hiring this gentleman explores their options before settling.

Oh and here is just a sampling of this genius's master plan. Photos of the texts are down below…read more Says also swat will come in and rip open the walls. Please. Search my house. All they will find is the damage his shitty work caused. The more he texts me, the more I will keep posting photos of the conversation. I assure anyone reading the messages keep getting worse. This man won't leave my life. I actually had to file a police report today over this. It's insane to me! He continues to make false claims. He says he find. Illegal things in my home office. Why was this man in my home office? He was supposed to be working in my Bathrooms? Was he looking for things to steal? All lies. What kind of guy I am? Dude. I live in a nice house and make good money. You think I con people out of their money? I've never taken someone to court personally. Through business yes. You're the first one. You know you did a bad job. As for calling me from Home Depot for my Credit card, no contractor does that. This dude said he had no money on him. He never said he would Open up the ceiling. He couldn't fix the problem and went the cheap way out. That stopper he put on didn't work. He says he doesn't work the weekends. I'll post the text messages with him offering to come out on Saturday and then Sunday. He offered. Then he stood me up two times. He says he doesn't care about my ceiling. So, he floods the house, and doesn't care? Further, after I filed my police report today, the officer investigated his company. He has no license. His company hasn't been in good standing since last year. It has been forfeited. He is working without a license. Be completely aware of this. Oh and go to his website. He has links to his YouTube with himself in bed shirtless ranting about random things. This guy screams weirdo and unprofessional. I see why he made such an egregious claim about me. He clearly his mind is very dark. I didn't even ask for my Money back originally. I asked him to look at until he stood me up. Then I politely asked for a refund. This isn't a scam. Like at all. This guy has threatened me so much today. So much. House destroyed, had to take time out of my day to meet with the police for an hour. And then says he is going to have swat come destroy walls in my house. He said he would make it all go away if I delete my review. It's so insane to me. Said he will destroy my life over $375.

The staff was efficient, friendly and professional. I would definitely recommend themread more

Initially, I believed the service was professional, but after going through the billing and…read moreinsurance process, I would strongly caution others before using this company. When our basement experienced a sewage backup, our plumber recommended Clean Sweep for restoration. Rob and his crew arrived quickly and began work right away. However, we were pressured to sign a contract under the impression that our insurance would cover the entire cost of the cleanup. At the time, we were told not to worry about pricing because insurance would handle it. Later, we learned that Clean Sweep uses a custom price list that is not aligned with the rates many insurance companies recognize. When insurance did not cover the full amount, we were left responsible for the remaining balance. The cleanup alone was billed at over $16,000, and we were warned that unpaid balances could result in a lien on our home. They also attempted to steer us toward a partner contractor to perform the repair work after mitigation, with an estimate of about $17,000, much of which insurance indicated it would not cover. My advice to anyone dealing with a similar situation: do not sign anything until you know exactly what the services will cost and what your insurance company has pre-authorized. Ask for itemized pricing in advance and confirm coverage directly with your insurer before work begins. In hindsight, I wish we had slowed the process down and clarified costs before allowing work to proceed. Restoration emergencies are stressful, and it's easy to feel pressured into quick decisions.

Schaefer Exteriors just put a roof on my house in Delaware, which in it self was awesome for them…read moreto travel down there for me. The roof its self looks amazing and couldn't be happier with it. I couldn't believe that they did just a good job in cleaning up the yard from the old roof debris that I couldn't find one bit of evidence that they had even replaced it. Thank you Schaefer Exteriors, Norm and all of the office staff you guys are awesome!!!

Schaefer replaced the roof on my neighbors's house but the crew damaged my lawn while they were…read moreworking. I have contacted them several times but they refuse to repair the damage. I just want my lawn fixed!

I had a fence gate that had rusted through and needed to be replaced…read more Sanjar was quick to respond, transparent with pricing, and put in extra work to provide the best outcome. I will definitely be calling again for help with future projects.

I'm very pleased with the service I received from Handy Northwest LLC. I had two projects done by…read moretheir team, and they did a great job. Communication was very prompt, and they were equally quick to get the work done. I appreciated their flexibility, reasonable pricing, and ease to work with. I'm happy with the final results. I would definitely recommend Handy Northwest LLC for handyman services.