I love stopping here before I head to the big box hardware store to support a local business. They…read morehave a phenomenal selection of plants to be located in the city. I recently purchased two large bags of organic potting soil for $15 each and I thought that was a good deal. The staff is attentive and helpful. One young man helps customers transport large items to their vehicles. They also let you borrow trolleys to get things to your car. I usually get my rock salt here in the winter and garden supplies here in the summer. All departments are helpful. I was in the plumbing department recently and was looking for something very small that I located immediately and the person working downstairs greeted me and asked if I needed assistance. I will continue to shop here first!

Stopped in here for a plunger and it was pretty easy to navigate the store. There are tons of…read moreoptions here and the staff were quite helpful.

We have had a great experience since moving away from AmeriGas - what a huge change. They have…read morebeen good about deliveries, cost, and contacting us ahead of deliveries when requested

I have always had relatively good experiences with Valley Energy. However, I'm now done based on…read morethis past experience. I guess it does take only one bad experience. Poor management when questioned. I had an issue about whether 800 gallons was actually delivered to my home. I have a 1,000 gallon propane tank -- when I got to about 150 to 175 gallons, I called for a refill. When I received the refill, they refilled to 800 gallons (which is typical -- 80% total). They gave me a bill for exactly 800 gallons delivered. I questioned the invoice because I knew I called in when there was no less than 150 gallons, which means if I had 150 and they put 800 in that I'd have 950 total. They said they put in 800 and my tank must have been completely at zero and that my gauge must be wrong. I check my gauge every week and know it was not at zero or even close to it. My email was initially ignored, then it was clearly misread when it was responded to and not sent to management. I had to call to get a manager (or I think they connected me to a dispatcher), who tried to placate me to get me off the phone with the understanding he would follow up in a couple of ways, which he never did. When I finally followed up a few weeks later by email, the assistant contacted the the manager (or dispatcher) who told her to pass along that the driver who made the delivery was contacted and said that there were in fact 800 gallons delivered and everything seemed ok at the time of delivery. My emails to Valley Energy and my discussions were clear in that I was not seeking not to pay for gas I did not receive. I was interested in finding out if my gauge was wrong to have it fixed, or to learn if the gas truck that did deliver to my home reported the wrong amount as being delivered (they track all amounts all day) -- I indicated perhaps at the end of the day there may have been an extra 200 gallons on the truck. In any event, they handled it wrong and they lost a customer. I was with them four years and will be no longer. This experience leaves me with a taste of mismanagement, possible dishonesty and siphoned gas in my mouth. I'm not suggesting Valley Energy actually billed for gas they didn't provide to me, but the way they handled this incident, it gives me great pause to consider whether it is just bad customer service. I've lost my faith in them.

I was having the smell of oil in my home every day. This was only made worse after the summer…read morecleaning. It turns out that the electrodes were slightly misaligned, causing a small accumulation of oil within my unit. Unfortunately to get to this resolution, it took a 1-star experience. A very unhelpful technician (1-star) came and went in less than 10 minutes, telling me he couldn't smell the odor so I'd "need a second opinion". I called back to SMO for further assistance. Tyrisha Monroe assisted me (5-stars!). Each time I called in, I spoke with Tyrisha. She was extremely courteous, understanding, and helpful. She immediately scheduled a more experienced technician to my case. Within a few hours, Reggie was at my door (5-stars++!). Reginald Morton has serviced our furnace in the past. He is extremely professional, wise in his trade, and a genuinely nice man whom I gladly welcome into my home. Reggie worked hard, trouble shot the issue, explained everything to me, then made sure the entire space was nice and clean before he left. I have always been impressed with Reggie's quality of work and kind demeanor. After today's experience, I requested that he be tagged as my preferred technician (I'm not sure if that's a thing, but I certainly hope it is!) --as long as all you Yelp readers don't start requesting him to the point that he is not available when I need him. ;D Well done SMO, you have two extremely professional employees who care about their work. They deserve your acknowledgement. In this day of so many people being more interested in themselves than their job, this was refreshing.

$6.30 gallon SMO heating OIL is what I was Charged. previous post was old price. billing me…read more$2,600.00 Call your Heating Oil company an tell them do not deliver My account was on HOLD but they SMO say we did not do anything improper

These people will go out of their way to make sure you and your family are safe. Our heat went out…read moreduring a series of winter snow storms and they really went the extra mile to get us gas even when none of their delivery trucks could get up our icy road and driveway.

I have used Aero Energy over many years, and they have been reliable and prompt. There was a…read moreslight gas smell from my Propane Tank. I called Aero Energy and they immediately sent someone out and they fixed the problem quickly. They also, adjusted the system and explained the process. I highly recommend.

Friendly staff, informative and helpful. Store has the essentials and staff can make…read morerecommendations for alternatives or options when they don't have what you need. I've found almost everything I need every time I've come here. Always a good experience.

Being in the city without a car, sometimes you need a copy of a key, wood cut for a DIY project, or…read moreice melt for an upcoming snowstorm. Jenks is open 7 days a week, thoughtfully stocked and the employees are friendly. Being so accessible comes with a slight upgrade in price, but the convenience of having a clean and reliable store is clutch. When I'm in a pinch, Jenks is my go-to neighborhood home improvement store.

Great service from this location. When we went to rent a truck there was a difficult customer in…read morefront of us in line and the staff did a great job of managing him while continuing to assist other customers. They were patient and helpful. Also, I reserved a utility dolly with my reservation but realized it hadn't been put in the truck. Not only did they refund me the $7 cost of the dolly but rounded it up to $10 for the inconvenience of not having one. That's what great customer service looks like and I will definitely be renting from this location for my next move. Thanks.

If I could rate negatively I would. Signed in on my phone the day before my rental, and when I got…read morethere to pick up my truck the lady was incredibly rude. I was waiting in line to receive the keys, and she kept yelling saying to scan the QR code and do it myself as if i'm not standing in front of her where she's supposed to do that for me (the store was not busy btw). They also charged me 50$ for a tank of gas when it wasn't even full when I received the truck. Overall ended up spending 200$ here and I did everything myself. Do not recommend!

Total Game Changer! I purchased these 48 feet commercial…read moregrade shatterproof filament string lights manufactured by Hampton Bay at Home Depot, and they are absolutely amazing. They made a world of difference on my outdoor brick wall. I plugged them into my light switch using an adapter and strung them across the brick, and it completely livened up and transformed the space. I highly recommend them to anyone looking to upgrade their outdoor area!

The customer service I experienced at the Rhode Island store was unacceptable. The lines were…read moreextremely long, and the cashier appropriately called the manager over to assist with reducing the wait times. Unfortunately, the manager's response was, "They'll be okay, they need to wait." What made the situation even more frustrating was that the manager then remained off to the side, laughing and carrying on with a group of employees rather than assisting with the long lines or helping the cashier manage the situation. I found the overall response to be dismissive, unhelpful, and unprofessional, particularly coming from a manager who should be setting the standard for customer service. I have rarely encountered that level of indifference from a manager, and the experience left a very negative impression of the store. I hope this feedback is taken seriously and that appropriate steps are taken to ensure customers are treated with greater courtesy and professionalism in the future.

Worst gas station I've been to. I pulled up with a flat tire and put in the money in the air…read moremachine and it wouldn't start. I asked the cashier working inside for help and he started blaming me and basically told me to figure it out by myself. Negative condescending attitude was not what one expects. Never coming back here again!

My buddy and I stopped by here to fuel up before driving home. This is a small gas station, with a…read moresmall but well stocked convenience store. The prices were comparable to other gas stations in the area. The customer service wasn't bad, and the whole experience went smoothly. I can't get more elaborate about fueling up at Shell. I can just say that it is one of many good fuel options in northern Virginia.

FYI, I know this company as Pep Up Propane. However, it is my understanding that initially it was…read moreAnnapolis, propane and fuel, which is why I am posting my review under this listing. We just had a whole house generator installed, and this is the company that we used to set up and fill the propane tanks that will power the generator. The initial delivery of the tanks was coordinated by the generator installation company, however, from the day of tank delivery up until now everything has been fantastic. Dennis, the delivery driver who brought, installed, and filled the tanks up was very helpful. He answered all of my questions and took great care to install the tanks in a manner that was safe and in the location that I needed. When dealing with the staff that has handled everything else when I've called, I've been incredibly impressed. I initially spoke to Lynn, who just like Dennis, patiently answered all of my numerous questions. She explained the process of getting us set up with our own account and what to expect for the next steps in the process. Now that everything is up and running, I had the pleasure of speaking to Mary yesterday. Again, Mary was very helpful, professional, but also very friendly and personable. I love supporting locally owned small businesses and I'm so glad this is the company that the generator installation company works with because I could not have picked a better company to service my tanks! If you're looking for a propane company, definitely give them a call. Their prices are reasonable, the service is great, and I have been very pleased already.

Fast, couteous delivery in snow and ice today. $259.9/gallon with neighborhood program.read more