1. Valley Energy

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Purcellville, VA

Valley Energy

3.8 (17 reviews)
Closed • 8:00 am - 4:00 pm

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2 hours

Response rate

100%

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Review Highlights - Valley Energy

“Chad and his team found the leak with the bubble test in about 1 second, fixed the issue, and did not charge me.”

Mentioned in 2 reviews

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Freedom Ag & Energy

Freedom Ag & Energy

(1 review)

Wayne Jenkins, Propane Supervisor, helped me to get out of a very dangerous situation. The propane…read moretank of my motorhome was filled by a campground manager. He couldn't close the tank anymore and propane was hissing out of the tank. After one hour he said I can now drive because only air is coming out of the tank. I drove 30 miles to Campingworld in Winchester, VA. The manager there looked at my motorhome and said he can't help me and didn't know who could. Amerigas in Winchester denied help too. I called Southern States in Stephens City, VA and Wayne offered immediately help. He was shocked because not air was still hissing out of my tank but propane. A spark could easily have caused an explosion or the heat of my engine while driving. He put immediately an adapter on the tank and the bleeding stopped. I am a 72 year old woman and was frightened to death. But no one was willing to help but Wayne. Thank you so much Wayne!

From the owner: Freedom Ag & Energy in Stephens City is your go-to destination for farm, home, and outdoor needs,…read moreoffering a wide range of products and services to support both rural and residential lifestyles. Our store features a large garden center along with a complete selection of lawn and garden supplies, dog food, livestock show feed and supplies, animal health products, fencing materials, and wildlife supplies and attractants. We also carry heat pellets for year-round heating needs. As a full-service location, we provide farm and home deliveries, residential and commercial propane and fuel delivery, and operate 24/7 gasoline and diesel fuel pumps for added convenience. Customers can also shop our hardware store for tools, equipment, and supplies needed for every project around the home or farm. Whether managing your land, caring for animals, or improving your property, Freedom Ag & Energy in Stephens City is dedicated to providing reliable products, expert service, and solutions that make your work and life easier.

Thompson Gas

Thompson Gas

(17 reviews)

Shout out to the amazing Sean customer service rep and Kelly Litwinczuk. THANK YOU !!!…read moreTODAY i had the MOST AMAZING CUSTOMER SERVICE EXPERIENCE with Thompson gas. There was an issue with our gas monitor / app they just installed last month during a fill up. For some reason the monitor didn't automatically alert to schedule a refil when the level fell below 30%. I called out of frustration and spoke with Sean who was very polite, patient, and extremely helpful. Because of the error in digital monitoring set up , i was almost out of gas at 14%. Per the app it should automatically scheduled to refill once it's below 30%. So i assumed the tank would be refilled within the week, but it wasn't. So i called office in a panic to find out what the issue was etc. I was frustrated that I couldn't use the spa because we were almost empty without a warning or auto refil. (We are use to using our spa every evening since the née monitoring app) Sean spent time trying to fix the glitch of auto refil issue as well as attempted to RUSH a truck out ASAP to fill us up. He told me possibly same day but for sure next day. I barely hung up the phone with him and our gas was FILLED ! I was in shock. Elated ! Long story short....Sean told Kelly L of the error/issue and somehow Kelly was able to get a hold of a truck in my area ASAP. I so appreciate Sean & Kelly caring enough to fix my issue ASAP. I usually dread calling utility companies with issues , especially gas companies. So i was prepared to be disappointed and frustrated . Instead i was OVER THE MOON IMPRESSED how much they cared and valued me as a customer. THANK YOU !THANK YOU !THANK YOU SEAN & KELLY. This was the orlando florida location.

Thompson gas are over charging people and has a lot of hidden fees. They have been charging me more…read morethan $4.00 per gallon. When I inquired about my price, they adjusted it to a little over $3.00 per gallon not counting all the hidden fees. I call them about a mistake that was made on my account. I had a bill of about $244.00. The have taken $600 from my account, and everytime I called about refunding my money (it's been a week now) they have given me the run around. The first time I spoke to them, they told me 2 to 3 business days to return my money to my account. The second time 3 to 5 business days. The third time they said it would take up to 7 business days. Today they are saying that it takes up to 10 days To say that I am very disappointed in Thompson gas would be an understatement. They have treated me very bad and as of today, my money has yet to be returned to my bank account.

Patriot Propane

Patriot Propane

(2 reviews)

Propane is delivered based on a computer program and is not flexible. When I asked for delivery to…read morebe made when requested I was told that was not available. recently when I called on Monday to request a delivery, I was told to expect delivery before Saturday. I actually received the delivery on Wednesday around 5:30am, waking my family and pets. To me delivery in the hours of darkness and before the family is awake is not acceptable and not safe. Limited visibility conditions during darkness can be avoided especially during non emergency and should be avoided. I tried to contact the manager and left a message to return my call but never heard back. I guess they weren't too concerned about customer feedback. I do not recommend this company for residential service.

Finally decided to get a propane heater for my pool this year. Researched nearby providers and…read morefound Patriot. Unfamiliar with the whole set-up I would need I found their contact and staff extremely helpful from the get-go. Site review, placement of tank and needed line all fell into place nicely. I wasn't ready for the safety check right away as the pool/filter was not yet opened and operating. They made the extra effort and came out the day after I opened for the safety check. Early next morning propane delivery and I have a heated pool. Grandkids are happy. Highly recommended office staff, technicians and great service. Thank you Patriot Propane for a smooth undertaking.

Valley Energy - propane - Updated October 2026

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