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Thompson Gas

1.8 (17 reviews)
Closed • 8:00 am - 5:00 pm
Updated 3 months ago

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Services - Thompson Gas

Propane

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3 months ago

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Cheniqua W.

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4 months ago

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Cheniqua W.

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2 months ago

Generally service is good.But this winter an 8 day delivery wait when you have elderly in the house is disappointing. You can do better.

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5 months ago

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Cheniqua W.

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6 months ago

They are untrustworthy and unreliable in all respects. Their customer service and billing process is terrible

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Cheniqua W.

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1 year ago

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11 months ago

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1 year ago

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1 year ago

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3 years ago

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6 years ago

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6 years ago

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5 years ago

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8 years ago

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7 years ago

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6 years ago

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6 years ago

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Ask the Community - Thompson Gas

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AC&T - Just veggies $10.38. Smh.

AC&T

(26 reviews)

I am a heating oil customer on automatic delivery for years. I have run out several times, things…read morehappen, but they have always brought some oil in an emergency to get me through and filled it the next day. Not anymore. Now when you have an emergency, you're on your own. This was the coldest week of the year. I even called last week to say I was concerned about running low. They scheduled me for Tuesday which I didn't think was soon enough; I ran out Saturday night in 18-degree weather and high winds. Too bad. I had to call back the answering service after waiting until 2 am for a call back to be informed that they would get back to me in the morning and then was hung up on. Well, it's morning, still nothing. I tried to call, but nobody answers now. I presume she recognized my number. So, here's my recommendation: If you use AC&T, it's generally o.k., the drivers are great, the oil's pretty clean and you'll be o.k. most of the time but keep some K-1 on hand 'cause you might need it!

I have been a customer since the heating season of 2020/2021 - and on automatic delivery. The…read morefirst season I had a leak (right after a fill up) and had no heat for a day - waiting on emergency service. Last heating season 2024/2025 - they let me run out of propane (automatic delivery customer). This heating season 2025/2026 - they let me run out of propane the end of December and AGAIN today. December had to call multiple times and waited over 10 hours without heat until someone showed up. Today I have called twice already - still no return phone call as to when someone will be here. Back on the December issue, they also told me they would give me a credit on the charges (since I'm on automatic delivery). But of course, they did not make any adjustments to my charges. Customer service is horrible and they cannot get automatic deliveries coordinated properly.

Thompson Gas - propane - Updated May 2026

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