Incredibly prompt in answering the emergency call and coming to my house. Even volunteered to come back the next day - Saturday- to check on the ac unit. Highly recommend. Very reasonable rates. read more

I have an AC issue. I also have home owner warranty insurance. When I made my claim, and paid my deductible. A technician was promptly sent out. The technician was very professional and did a great job of finding the issue. I have no problem with him. I have a problem with the lack of response. The tech had to turn off my unit and wait for the compressor to thaw. This was fine. The tech showed me the frozen compressor and explained why the unit needed to be turned off. The tech then advised they would return the following business day to check the compressor and recharge the unit. Inconvenient, but necessary. I took an emergency day off work, because I knew the tech would need access to the property. I tried to call, to determine an approximate time the tech would be sent out. I got an answer and the person on the phone advised me; They were unable to submit the repair order due to technical difficulties at the home warranty office. I called to confirm, it was true. The home warranty company said they were calling for support. They also said to call Alpha Heating and Air Condition, to confirm they submitted the repair authorization request. I waited, I called Alpha Heating & Air Conditioning. I was told my repair authorization was in process, and I would receive a call in a few minutes. I thought this was great. I never got a call back, even after leaving a message. I needed to take another day off at this point. Which makes me look bad. I did it though. the next day I called AHAC. I was sent to the AI receptionist. I left a message. I got no response. I called the home warranty company. They answered promptly. They sent an urgent e-mail. No response. I checked my email, no response. I called the home warranty company again. They called AHAC on the phone this time. They answered, said they were swamped. I was told to wait. I waited almost 24 hours. No response. I finally told my home warranty I wanted a new company. I understand being overworked. I understand being swamped. What I don't understand is the lack of response. It turns out no repair authorization was even attempted. Consumers have lives and obligations, as well as contractors and business owners. It is a common tenant of good business to not waist someone's time. My time was wasted, luckily due to the understanding of the warranty company. My money wont be wasted. All I wanted was a phone call to setup a time for the repair. I guess I didn't deserve that kind of respect. read more

I hired Alpha Heating & Air to service my old Carrier system. Initially, everything seemed fine, but two days after their service, all the freon leaked out. They claimed that a line must have busted and returned to check it out. Instead of fixing the issue, they suggested replacing the entire unit and didn't want to "waste" more freon. Skeptical, I called my long-term HVAC technician, who discovered that the service lines were left loose--not once, but twice--causing the freon to leak out. The lines were so loose that they could be removed by hand when normally, you'd need a wrench. It seems like they sabotaged the unit to push for a replacement. They did refund the service appointment, but when I asked for reimbursement for the freon they caused to leak out, I received no response. If I could give zero stars, I would. Beware of this company. read more

Just had my first service plan maintenance visit. I like that Alpha let me know when the tech was on his way. The message included the photograph of the tech (in this instance, John). John also called to provide an accurate ETA. John let me observe the servicing of my gas furnace, explained what he was doing, and patiently answered my questions. He was professional and left no mess. Alpha seems to be a small, locally-owned company of the sort I like to support. I'm leaving a 5-star review based on this one visit. We'll see how it goes with future maintenance plan (and possible other) visits, but so far very good. read more

Technician, John was very professional, knowledgeable, courteous, and a super delightful person to work with. Highly recommend and can't say enough about John and the company. read more

Free estimate was not rushed. Knowledgeable and respectful team. Communication was great, and pricing was reasonable! They did a great job on our HVAC replacement system as well as our hot water heater. read more

I've used Alpha Heating & Air Conditioning twice now. Shaq came out on the first visit and Steve on the second. Thought I was low on coolant after inspection it was found the capacitor was faulty in which they replaced. The coolant was fine and they did not try to upcharge me or sell me something I didn't need. Pros: - Easy to schedule an appt (at my home on time) - Honest and friendly - Prices reasonable Cons: - None I would highly recommend these guys to family, neighbors, and friends. read more

Steve and Mike arrived at the scheduled time and were clearly very knowledgeable. Steve was willing to get on our roof to access our AC unit. He figured out the problem quickly, fixed it, and charged us a very fair amount. Also very nice guy. Would recommend them, great experience. read more