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Services - SRM Mechanical

HVAC installation or replacement

HVAC system repair

HVAC system maintenance

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Water heater installation

Water heater repair

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5 years ago

Very professional. Fixed my issues with AC quicky and efficiently. Couldn't be happier with service received. Highly recommend this company

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5 years ago

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4 years ago

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Alpha Heating & Air Conditioning - HVAC repair

Alpha Heating & Air Conditioning

(8 reviews)

I've used Alpha Heating & Air Conditioning twice now. Shaq came out on the first visit and Steve on…read morethe second. Thought I was low on coolant after inspection it was found the capacitor was faulty in which they replaced. The coolant was fine and they did not try to upcharge me or sell me something I didn't need. Pros: - Easy to schedule an appt (at my home on time) - Honest and friendly - Prices reasonable Cons: - None I would highly recommend these guys to family, neighbors, and friends.

I have an AC issue. I also have home owner warranty insurance. When I made my claim, and paid my…read moredeductible. A technician was promptly sent out. The technician was very professional and did a great job of finding the issue. I have no problem with him. I have a problem with the lack of response. The tech had to turn off my unit and wait for the compressor to thaw. This was fine. The tech showed me the frozen compressor and explained why the unit needed to be turned off. The tech then advised they would return the following business day to check the compressor and recharge the unit. Inconvenient, but necessary. I took an emergency day off work, because I knew the tech would need access to the property. I tried to call, to determine an approximate time the tech would be sent out. I got an answer and the person on the phone advised me; They were unable to submit the repair order due to technical difficulties at the home warranty office. I called to confirm, it was true. The home warranty company said they were calling for support. They also said to call Alpha Heating and Air Condition, to confirm they submitted the repair authorization request. I waited, I called Alpha Heating & Air Conditioning. I was told my repair authorization was in process, and I would receive a call in a few minutes. I thought this was great. I never got a call back, even after leaving a message. I needed to take another day off at this point. Which makes me look bad. I did it though. the next day I called AHAC. I was sent to the AI receptionist. I left a message. I got no response. I called the home warranty company. They answered promptly. They sent an urgent e-mail. No response. I checked my email, no response. I called the home warranty company again. They called AHAC on the phone this time. They answered, said they were swamped. I was told to wait. I waited almost 24 hours. No response. I finally told my home warranty I wanted a new company. I understand being overworked. I understand being swamped. What I don't understand is the lack of response. It turns out no repair authorization was even attempted. Consumers have lives and obligations, as well as contractors and business owners. It is a common tenant of good business to not waist someone's time. My time was wasted, luckily due to the understanding of the warranty company. My money wont be wasted. All I wanted was a phone call to setup a time for the repair. I guess I didn't deserve that kind of respect.

SRM Mechanical - hvac - Updated May 2026

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