My mom had a problem with Arundel Heating and Air not correcting her AC issue and she called Powell and they corrected the errors made by the prior company and explained everything to her and did not overcharge. She was extremely satisfied and recommends!! read more

I had an oil odor in my house and at least 3 different HVAC people had taken a look over the past few years. Barry from Powell & Turner stepped outside and looked at the flue and noticed the bottom cap was missing. He then proceeded to do an incredibly thorough examination of the oil furnace and identified a part that will need to be replaced in the future. He explained everything that he was doing and was patient with our questions. I feel confident that my furnace is in proper working order ... something I haven't felt in the past few years. There even was a discount for new customers. I will be using Powell & Turner for all my HVAC needs from now on and am glad I found them. read more

Update 6/19/18 Yesterday the upstairs couldn't bring the temp down to set temp. Set to 74 but only hitting 78. Cool air was blowing but not enough. I called this morning and got on the schedule for 6/22. FWIW they provided me a one year "No Frustration Guarantee" with my new systems which states they will pay $250 if an issue is not resolved in 24 hours. I had hoped guarantees like this meant they rarely had issues. I'll update this further after Friday. Update 6/20/18 P&T had a cancellation allowing them to come out the day after I called in. My issue was diagnosed to be crossed wire connection in the thermostat wiring. This was an existing condition unrelated to the HVAC replacement last month. I'm back to hoping all will be well for years to come. End Update I wanted to replace my 16 year old two zone hvac systems with more efficient units. I received quotes from several companies. Online research lead me to believe the installer was key while product manufacturers were less important. After a few weeks of comparing quotes I decided to go with P&T. They offered Amana products which I had learned were under a larger company Daikin along with Goodman. The Amana warranty looked better than other manufacturers. P&T included a long workmanship warranty and they've been in business since before I was born. A couple weeks later it was install day. They called to let me know they were on the way. Several trucks and men arrived to do the work. They were very pleasant and courteous. When in the house they wore shoe covers. The weather turned a bit and the attic got pretty hot. Shortly after we got a big downpour. Both of these factors slowed them down a bit. As evening came they told me the furnace chimney wouldn't be finished. Considering it was early summer I didn't mind but I had to wait two weeks for them to fit me in again. One of my existing thermostats was incompatible with the heat pump. This was an unexpected issue which was unfortunate since I had looked and found the proper wiring in place before the install. P&T provided a replacement thermostat which has worked out well. After the furnace chimney install I noticed they had not installed the screen at the end. I notified them by email and they came on the weekend to install it. I hope all will be well for years to come. read more

Last year the maintenance service for our two zone system was $229. This year I was quoted $298 ... wow, will be looking for a new company for my annual service. read more

Say whatever makes you feel better Wayne but your company came to our house and did 1/2 a job and followed it up with poor customer service.

This company came highly recommended by friends of ours as we are looking to replace our AC, so we called, after giving them our information the young lady informed us that we were out of their service area. Incidentally, we live 34 miles from their business. I was so surprised and disappointed at the same time. Business must be incredibly good to turn down an install. I would never recommend this company, you probably live too far away ‍ read more

Awesome deal! Starting from Josh, the sales rep, to Jennifer, ops manager, and closing with the install team. My 17 yo HVAC conked out and Josh came that very evening, even though he was already on his way home from work. He understood my personal situation and worked an exceptionally affordable deal for me and got me scheduled. Then Jennifer realize the agreed upon unit was not available so she coordinated an even better unit for nearly the exact price. Then today, Myles, John, Devine and their team leader expertly and professionally installed my new system, explained the system features and got me set. Without a doubt, having to replace an HVAC in the hottest time of the year is an emergency and can be overwhelming, but this team of professionals made the process an easier pill to swallow considering the expediency of the circumstances and the unexpected high cost of replacing an HVAC system. Three thumbs up read more

In Short- They provide great service and at affordable price! I was skeptical at first because they have only two reviews which were great. My HVAC unit went out yesterday and I was desperate to find a company to come out to repair our unit. I called several 4+ stars rated (with lots of review) but they are all too busy and didn't have any availability or didn't service our areas. I called Powell & Turner and spoke to Brooke. She provided excellent service and said that technician can come in an hour. I was very surprised since we have been experiencing a heat wave but I am so glad that they were available. Barry, the technician, arrived in 58mins. I have never experience any service providers (plumbing, cable, electrician, etc) that actually arrives on time. Barry was very nice and explained that their price is fixed based on the price list which is very convenient. No worries about someone gouging you. After I explained to him what was my problem (blower works but no cold air), he said it is likely outside. He pinpoint to source of the problem within 5 mins and determined that my capacitor was bad by visually looking at the capacitor and then confirming it with a volt meter. He replaced it immediately and our home finally has cool air. After he replaced the capacitor, he went inside and did a complete inspection of the unit and even spent sometime explained what things were if I was interested in learning about my unit which I was very happy to hear and learn. He even put on shoes covers when he came into our home which I am sure my wife will appreciate when she hears about it. The only con is that there is a $99 come out fee which isn't waived even if you select their service. However, Brooke and Barry stated that they had a promotion in which it was reduce to $50 for first time customer which I was happy to hear. Even without the discount, I think the $99 is worth because Barry thoroughly inspected the condenser unit outside, the refrigerant level, and the unit inside. Most service companies just charge you a flat come out service without doing anything. In summary, I was skeptical at first with only two reviews but thank goodness I went with Powell & Turner. They are wonderful company with great and knowledgeable staff. I highly recommend using them. I even kept a flyer of the company on the side of my refrigerator for my winter maintenance service. If the owner is reading this review, I want to say that Barry is exceptionally knowledgeable in HVAC. He has great customer service and did a great job. We are very happy. read more

Powell & Turner has been maintaining our HVAC for several years, and now it's more than 20 years old. It was Wayne Turner who discovered a leak many years ago that fixed our system for a modest charge, when other companies said the only alternative was a complete replacement, which would have cost several thousand dollars. Here's to you, Wayne Turner! read more

I am so pleased to have came across this amazing company to fix my Hvac unit. I had a quote with another company and they stated I needed a new unit but Powell Turner insured me it was only coolant I needed. I appreciate their honest feedback and I 100% recommend going to this company! Shout out to Tiffany the CSR for being so helpful and sweet read more

It's been a minimum of 10 days with no air. Excuse after excuse. Will give much more detailed review soon.

From start to finish my experience with Wayne has been exceptional compared to other companies that tried to charge me over 8000$ to replace my furnace (which didn't need to be replaced). He is very knowledgeable and even presented before and after images. I would definitely recommend their services in the future. read more

Absolutely ATROCIOUS service! I was granted a $49 new customer inspection price, which I was very grateful for, but everything went downhill from there. The technician who came out to inspect our unit had to keep calling a colleague for suggestions on troubleshooting. After first telling me that it was the compressor (he estimated $4,000 - 5,000 to repair), he then said it was only the fan and would cost $590. Hours later after installing that, he said we were back to square one and it was definitely the compressor. He assured me I would be getting a phone call early the next morning from the owner or himself to confirm whether the compressor was still under warranty. He explained there was a good chance it was since the unit is only 7 years old. I did not hear back from them as promised the next morning and called the office for an update later on. I was told the technician didn't come in until later and the case would be worked on then. I never got a call back all day. I called again the following morning and was told they had put together a quote and had e-mailed me, only the find out they didn't have my e-mail in the system so it never went through. The receptionist confirmed that it would definitely be in the thousands, but that I still had to wait because the e-mail had to be confirmed again before I could get the quote. Hours later and still nothing!! I was excited to use this company based on the reviews, but assure you they do not meet any standards of customer service and do not get back to you at, all as promised. read more

We were in bad shape and our AC went out on us yestetday! Wayne responded very quickly and was still willing to come and help us afyer hpurs. Very friendly and knowledgeable about what needed to be done. So grateful I called and they came. I will certainly have them help with our other needs going forward! We received 50.00 off our service for new customer! We would highly recommend them to assist anyone! read more

We've been working with Powell & Turner for about 7 years now and are very happy with their service. We purchased a heat pump at that time and they were very helpful explaining our options and working within our budget. We've worked with P&T for annual maintenance for our oil furnace, in addition to the heat pump, and are impressed with their expertise, thoroughness, organization, promptness, and professionalism. Above all of that, all of the technicians we've worked with have earned our trust and seem to genuinely care, which is clearly a reflection of Wayne's values, which we really appreciate. They take the time to explain the issues, root causes, options for repair, and don't pressure you to take the most expensive route. I woke up this morning to a cold house, called them, and they fixed the issue within a few hours. Most of my neighbors work with them now and have shared similar positive reviews. read more

We have been customers of Powell & Turner for years and truly appreciate their friendly and professional customer service. Rodney and Myles recently replaced and moved our hot water heater and installed a new thermostat. They provided excellent service, even fixing a wiring problem that was a result of the old thermostat. We are so happy to have found such a wonderful company. read more

Powell & Turner have done several projects for me. They have consistently came in with the best quotes and continue to amaze me with the quality and attention to detail of their work. The entire staff is attentive and personable. They will discuss options and give expert professional opinions. If anything ever happens, I know Powell & Turner has my back. That's why I won't go anywhere else. A family owned business you can actually trust is hard to come by these days! read more

After getting a terrible heating bill last month I knew that something was wrong with our heating system and I knew that it was time to change our HVAC company. After researching thoroughly, I decided to call Powell and Turner; I'm very glad that I did. We needed some major work, which was done today. Everyone who I've had contact with- from Barry our technician to Brian in sales- has been pleasant and knowledgeable. Since we've only had one experience with this company I'm going to save our 5 star rating for the next time, but I'm sure that there will be a next time and 5th star. read more

It is an awful feeling to have your air conditioner go down in the middle of the night. I called Powell and Turner and Courtney was able to schedule me in for 12pm. About 5 minute later Courtney called back and said they had a 930 cancellation and we were able to get an even earlier appt. The appt took an hour. Barry explained everything in great detail to us and I am certain we saved a lot of money. He was upfront and honest and thats what i liked about the entire exchange. We will be calling again if we ever have issues. Thanks Barry and the team at Powell and Turner. read more

Wow! This company really saved us. They actually called us back during the Memorial Day Holiday and scheduled to come out on Memorial Day, and did not charge a holiday fee. When Trey came out he throughly explained everything to us and did the necessary repairs. I feel more than comfortable using this company for when we decide to upgrade our 20 year old unit. Thanks again Marian and Trey for your great service. read more

The good, bad and ugly. The good: Owner is very competent technically and drives his team to normally provide good service. The bad: despite good service, if the products they recommend don't last, then what good is the recommendation. It's odd that a 4-year-old system they put in new would need anything but annual maintenance. Buyer beware to make sure you know the ins and outs of the very limited warranty. For most systems, the labor is not included. The ugly. Their 5-year New System Comfort guarantee is worthless. If you aren't lining their pockets with the Gold maintenance plan, you're a second class citizen. Took three weeks for repairs. If it takes multiple trips because they got the wrong part, oh well, not their problem. Bottom line: Full of excuses, short on making things right for the long term. They look at you for the transaction, not the relationship. read more

Just a quick word of thanks for P&T. Although I did not ultimately use this company for a HVAC replacement, I wanted to comment on their great customer service. I called for an estimate at 830 and Brian showed up as promised at 1030. After taking down the specs of the existing system he worked up a quote. The bottom line for me was the price. I'm replacing an old unit with a new one in a rental property I plan to sell in a few years. If I were in this house for the long haul I would have gone with P&T. I never felt as though Brian were trying to pressure or up sell me. He was professional and courteous, which is what is missing these days from businesses large and small. If you are looking for this type of work, you should put this company at the top of your list. read more

A++ !! After an intermittent problem to wouldn't reappear after the company's first visit, Wayne (owner) personally came out and checked it again for no charge. The problem was solved and the technicians were friendly, polite, and great at explaining what was being done. This is one of the best local companies I have dealt with in a long time. Do not hesitate to give them a call. read more

Highly recommended. Wayne and his crew have been servicing our equipment for many years. Great care from the office to the technicians.

This company is a must use! This Memorial Day weekend was my second experience with them (two separate residences) and they continue to impress. They give you an actual time for service. Not some crazy window then take up half of your day because they're late and their labor estimate was unrealistic. If they're going to be even a few minutes late, they call. This is the only company I've ever had take my schedule into consideration (I work shift work). My technician, Trey, even made sure he knew what time I worked so he wouldn't be waking me up when he called to update me on the parts that had to be ordered (I have a Trane unit. They're great but they're picky). My out of pocket cost was given upfront and was spot on. No overages. No add ons. No annoying sales pitch. The professionalism of this company cannot be understated. From keeping my house clean from wet work boots to making sure he didn't scare my 10 week old puppy, Trey was a true professional. Even when calling to schedule, the sweet lady on the phone (I'm sorry I don't remember her name) was nothing but accommodating and empathetic. She made sure I had working AC as quickly as possible, calling me back to arrange to come sooner when they added a technician to an already busy weekend. Great company. Great people. They have my continued business. read more