I've been going to Bel Air Alterations for YEARS, and have always been greeted lilke I was part of…read moretheir family, so nice and so efficient. As long as they are there, ....I will be to. Their service has always been good and sometimes they would give me advice about something I didn't know on a piece of material........always very helpful. Soncy M. Bel Air, Md

1. Did not answer their phone and I called three separate times over the course of 2 hours. How can…read morea place run and not answer the phone? I should have taken it as a sign. 2. When I got there, it looked like a really outdated dry cleaners. Nothing like the website. This really isn't a big factor in the 1 star rating, just merely an observation. They could have been amazing and had a crappy looking store, but they weren't. So I go there to see about getting my bridesmaid skirt hemmed. I put it on and get it pinned. I ask how much it is going to be and she says over $100...!!!! yikes. That is a lot. I have no clue if that is normal or not, but my mom said it should only be around $50 dollars. So I just said I think that is too high for me and wanted to leave....but apparently there was a sign that said it was 15$ charge for just LOOKING at the piece.... I feel like I should have been verbally informed....like most companies do. Like..if a business wants to charge you extra for like food or something they say hey, this is gonna cost so much more $ and then you can agree with it or not. This place was just sneaky as hell. Like I spent 15 dollars for nothing. And they said that "time is money" ok...but you literally looked at my skirt for 2 minuets. Just...don't go here, ya'll.

The tailor who does alterations is fantastic!! Highly recommend her! I took in my whole wardrobe…read moreof cloths that didn't fit after losing weights and she fixed everything. Even bathing suits!!! She

They did a great job as always! Easy to drop off and easy to pick up. I have never had a problem at…read morethis Zips Cleaners.

I did my wedding gown alterations with Natali and absolutely loved the service and personal touch…read more I think some of the reviews around her "harshness" are a bit unfair given that English is not her first language - she was wholly kind and pleasant in every encounter. She made clear what her plans were for alterations and checked in frequently to ensure I was happy with it throughout the process. I would personally very much recommend this business.

Overall very uncomfortable experience and I will never go back. I told my bridal shop to stop…read morerecommending her as a seamstress. I made this appointment almost a month ago and told her that my wedding is early June. She did not mention that this would not be enough time to alter my dress when I initially booked the appointment over the phone. She didn't ask any follow-up questions and just booked me. Fast forward to today, I go in and arrive 15 minutes early to be courteous and punctual. I awkwardly stand there for 5 minutes without any acknowledgment, and then a women (I'm assuming is her) comes over and takes my dress. When she is going to hang it up, I asked her if it was okay that I brought a second dress (my rehearsal dinner dress) but before I could even finish she harshly cuts me off and told me "you need sit down, I have another client". I was very taken aback but how rude she was and it honestly caught me off guard. It was so bad I almost debated just taking my dress back and leaving but because I had waited a month for this appointment and my wedding was in a month, I figured I might as well see it through. Huge mistake. I change into my dress and describe to her the alternations I was looking for, which is to shorten it a little and also remove the breast cups. I did not think it was a significant amount of alternations but she seemed to think so. She then proceeded to tell me that she "may" be able to do it, but then looked at her calendar and said that she couldn't guarantee it. I honestly was so confused because she knew my wedding date when she booked this consultation appointment. If it wasn't something that could be done I feel she should've just told me up front rather than let me wait until the appointment. At that point I didn't even put up a fight as in the back of my mind, I knew I wouldn't have been comfortable with her altering my dresses anyways. She gave off the impression that if anything needed tweaking or wasn't to your satisfaction you would be SOL. All in all, a huge waste of my time. It would've been less of a bad experience if she wasn't so rude upfront. I'm starting to think her 5-star google reviews are faked, as at least on Yelp there are a few honest reviews that mention her bad attitude to her clients so it seems to be a common theme. I have no doubt she would've done a good job at the alternations, but that trust was gone.

I found Michelle Rene through a friend and had her not only had her help me design a look for my…read morebridal shower, but also redesigned my rehearsal dinner skirt and my wedding dress alterations. In our final fitting, my mother and MOH looked at each other, completely overwhelmed of how to help me into my dress on the big day, and with five days before the wedding, my mom asked to hire her as our day-of concierge/assistant, and Michelle dropped everything to help! With an affordable price for her service, her presence was not only outstanding, it was invaluable. We didn't realize how much we needed her until the big day came. While myself as the bride was pretty cool as a cucumber, my mother was (for lack of a better word), a hot mess. Michelle not only took care of my needs (and thought of everything), but made sure my mother was calm, cool, and collected so she could enjoy the final moments of getting ready. Michelle came fully equipped with an arsenal of tools, a steamer, and such an amazing personality. She thought of all the small details, assisted the photographers and fluffed my dress as needed. She was prompt, friendly, helpful, kind, understanding, and all the things. Her alterations were stunning and I felt so comfortable and like a queen on my big day. She was there for all the moments and all the details, ensuring the ladies and men were properly ready to walk down the aisle and party at the reception. She is a dear person that felt like family that day. Would recommend her and will go back for other wardrobe design needs.

From the owner: Hours are by appointment only…read more I have been involved in the wedding industry for over 20 years now from working for some great vendors, to set up and managing some wonderful shops and boutiques to owning my own business. My forte' has always been wedding gown alterations and re-design work and I do enjoy the challenge of designing from scratch. Taking that flat piece of fabric, inspiration from my client and bringing it all to life. Recently I have added to my services personal dressing and styling. This has quickly become a great joy for me, and who better to take care of you for that special event or your wedding day than a seamstress that understands fit and style. Personal dressing allows me to take the stress off you and make sure that even the smallest details are taken care of and that you look and feel your best! Please feel free to call me for a free consultation so that we can design the perfect package for your needs, from everyday alterations to that most special day in your life.

Five minutes after I arrived, a salesman said that he would be with me in about five minutes. That…read moreturned into five minutes. The salesman tried to sell me a suit that was too long. Luckily, the tailor told him that I needed a regular-size jacket. It appears that the salesman needs more training. At least, the salesman was friendly and courteous.

WOULD NOT RECOMMEND THIS LOCATION, HORRIBLE CUSTOMER SERVICE. SEE OTHER REVIEWS COMPLAINING OF…read moreRUDE EMPLOYEES AND TOTAL DISREGARD FOR CUSTOMERS WITH APPOINTMENTS. Had an appointment for 7/23 at 5:30 (made appt several weeks ago) for fitting session/consultation for our upcoming wedding. Walked in with my fiancé and party and could see that there were only two employees working yet several customers in the store. Couldn't get anyone's attention for at least 10 minutes, and finally was able to inquire about our appointment time. We were told they were busy with other customers and that someone should be with us in about 5 minutes. Well, about 15 minutes more passed so I inquired again. Female employee seemed unfazed and just said yeh... we're really busy and it's just the two of us so I really don't know when we'll be able to assist you. Mind you, this employee also passed by a couple members of my party several times, even making eye contact with ZERO acknowledgement, no "we'll be with you as soon as we can"... NOTHING. I had to hunt someone down to get any kind of acknowledgement. I understand there were only 2 employees and that may not be the employees' fault, but a) How do you accept appointments and then not acknowledge them, telling someone yeh, we don't know when we're going to be able to help you b) how do people walking in without an appt take precedence over those who have an appointment and c) how do you NOT ACKNOWLEDGE customers in your store that you've passed by multiple times. I think that was the worst part - it's just simply rude, inconsiderate, and demonstrates a total lack of customer service. Needless to say, after waiting almost 30 minutes, we left and will be going with some other place that actually believes in helping their customers.

Contact this company on March 18 , 2025 . I was fitted for an anniversary party for a month away…read more The material used look old and dry rotted . The stitch on the leg of the tux wasn't straight and the pants didn't fall right. This company made promises that they didn't keep many times not to mention l gave them payment of 1,300. 00 as of today June 16 , 2025. I have not received any response or garment.

Absolutely AMAZING place with the nicest, outgoing, professional staff!! First of all, they are so…read morequick to turn around and respond to any questions you might have (I communicated through Yelp messaging and they always responded immediately.) Second, they have rush options better than any other tailor I consulted with, and I definitely did my research. Third, the owner/manager was so generous! I had trouble with my dress, was short on time, and he insisted to walk with me to another store in the mall to help me out with color matching as I looked for a potential replacement. I will DEFINITELY be coming back anytime I or my boyfriend need alterations done in the future! I can't recommend this place enough! Some of the best customer service I've ever experienced!!