This is my favorite UPS store with great customer service!!!!!! I appreciate them so much. Keep it…read moreup. Highly recommend location!!!

I recently took services from this store. Had to print some passport and DL copies and get it…read morenotarized. By mistake the notary forgot to return my passport . It was bit chaotic owing to the question whether notaries in CA are allowed/not allowed to actually stamp the copies. In the course of that conversation and in hurry to attend next appt, I forgot to pick my passport and notary too forgot to return. By the time I realized that the passport got left at the store it was past business hours of the store. I found out the actual store email using the internet and emailed it . I also went to UPS site and used the contact us from their website. Ivan, the store owner called me within minutes and promised to arrive at the store within 30 minutes. I picked a gift card on the way to the store . The owner called back when he had reopened the store and I was on the way anyways. I got my passport back. The owner refused to take the gift card saying he owes a lot to the community . It is very rare that these days you come across the goodness in people which is driven purely by a sense of responsibility to the community. Kindly please give more business to this store!!!

This is a well-run and professional office environment. These are owner-operated businesses, so all…read morethe attention is on the client. I recently entered an order to I.O. to send a package of recent mail to the wrong address, a client address that we occasionally sent boxes of records. The I.O. office staff caught it and the Manager sent me an email, saying "Are you sure?" It is as close to having your own trained staff looking after you. Again, worth every dime.

Can't say enough good things about Intelligent Office - both their San Francisco and Burlingame…read morelocations. It's very easy to book a space online. The facilities are first-rate and well priced. Staff is friendly and professional. I meet with clients on a weekly basis, and Intelligent Office is an invaluable partner in my business.

I went in very politely to ask a question about a package we were missing. The employee was…read moreextremely rude and didn't even let me finish my question Considering my team and I are in this UPS store a couple times a week and are always kind this was unacceptable even if the answer was that I couldn't be helped

This UPS has the worst delivery service I've ever experienced in the U.S…read more On May 21, 2025, I sent a package to a friend that was supposed to arrive by May 23. I paid significantly more for this service and was guaranteed it would be delivered on time. The package ended up arriving late on May 27. By then, my friend was no longer at the location. The package was lost -- and it contained extremely important medication for him. I went to the store today, and they refused to even process a refund for the extra amount I paid. They said there's nothing they can do. You pay for a service at this awful company, they fail to deliver, and then refuse to refund you. I will never use UPS again and I absolutely do not recommend this garbage of a service to anyone. My friend is now suffering and unwell because of this.

Shout out to the manager Johan and his team at Mission Bay's UPS Store on 3rd Street! I'm really…read moreshocked by all the horrible reviews for this place because Johan and the previous manager Paul really took care of all my shipping needs, especially for important documents and invaluable items. They have helped me ship items across the globe and they have all safely arrived at their destinations, unharmed, all in one piece. Yes, the UPS Store and UPS shipping is more expensive than other shipping options, but I do feel you are paying for premium service and quality, as well as a guarantee. I just made a really big move and Johan and his team made sure I got every single box within a week. Given the distance I moved, I was really shocked at the pristine condition of my belongings once they arrived and also with how fast the shipping was! Thank you for all of your help and for staying overtime with my friends and I when we were manically shipping 10+ boxes that one night!! I'll never forget the great service you provided that helped with making at least part of my big move stress-free.

Avoid this location. Their shipping fees are far more expensive than other UPS Stores, and…read more THEY CHARGE $4 PRINTING FEE + $1 PER SHEET That's right, $5 to print one sheet of paper!

$5 to print a label that's already pre-paid. Even if you pay, they won't do it for you - wait in…read moreline for the computer.

What a terrible experience. They charged me $19.50 for a book of stamps that you can get at the…read morePost Office for $12. That's almost 98 cents a stamp. If you want to heisted like a Brinks car, come here and they'll it for you...and probably charge a handling fee on top.

Incredibly unethical business practices and ridiculous to rip off consumers in this way. I had a…read morepackage delivered here from a merchant free of cost and when I come informed that I have to pay $10 for them to release the package. This is a store policy and apparently an email is sent out. I have nothing and was forced to pay a fee to get my package. The issue here is NOT the fee. It's the disclosure around it or complete lack of that infuriates me as a consumer. I have a feeling this store intentionally does this without notifying the merchant or the consumer. This is a direct violation of SB478 in California. Update - I called another UPS store in town and this fee that this location charges is up to the store franchisee and their own policy. I just want to make sure others are aware of my experience. This store is definitely violating both SB478 and making revenue by deceiving consumers in this way. This isn't a normal practice across UPS stores.

UPS. USPS. FedEx. They're all the same to me. I choose to mail most everything via USPS 'cause "if…read moreit fits, it ships" standardized prioritiy boxes are regularly the best deal AND I prefer to support our public services with hopes they'll stick around for future generations. That being said, UPS does a few things USPS doesn't: - AMZN returns - notaryVan Ness This particular location is on Van Ness one block off Market St near SFUSD, many large apt buildings full of WFH folks, City Hall (who are now required to be IRL), main muni lines. Don't ever walk in and be surprised if there is a line. Pick a store in a less populated area if you're going to complain about a line. Sheesh. I've frequeted many UPS across the city over the years, but this is the closest to my apartment, has *two* self-service AMZN return kiosks, and is definitely my most frequented. Thanks to the two kiosks, I never have to wait at this location to do my returns. Once I had a brain fart and was attempting to return a USPS package to the UPS kiosk... the UPS employee was helpful and kind in correcting my error. Recent visits with many returns have given me a chance to observe employee interactions -- they're always calm, kind, and patient, even when the customer is the exact opposite. I've not paid to ship anything here, and will point you to USPS for top value before exploring private options.

I went to this UPS Store last Saturday morning to ship an Amazon return package. I chose this…read morelocation because it was within walking distance of my home and it was opened on Saturdays. The staff was very helpful and friendly. The elderly staff member was especially helpful when he recommended that I use a large plastic mailing envelope pouch instead of a cardboard box for my Amazon return to save me money. The clothing I was returning fit perfectly in that large mailing envelope pouch. I plan to use this location again whenever I have to return an Amazon product.

Why can't this store open on time? It's one hour past the posted opening time. And I have been…read morecarrying heavy packages back and forth to my office because of it.

The owner is extremely rude and unhelpful. He gives misleading information and attempts to charge…read moreas much as he can get away with. Extremely uncompetitive rates and bad service make it and worth going elsewhere.

Horrible Customer Service, Disgraceful man who works there. Asked if we could use our FedEx…read moreBusiness account and he called me stupid and said you cannot use a FedEx account at an authorized FedEx Shipping company. I just didn't know that. What an A-hole!

I often use them for package drop offs for FedEx and UPS. But they offer other services too. I used…read morethem last week for a notary service on some legal documents. They made it VERY easy and the price was VERY affordable. They performed the whole thing for me in under 10 minutes for start to finish. I was very grateful for the fast friendly guy who helped me. I'd happily got back for any of their services.

TLDR - consistently awful person and service…read more The man who usually works here speaks softly and has the gentlest "energy" But for the umpteenth time I had the weirdest interaction. I gave him a document to notarize. He asked where the rest was. Omitting details for brevity, but I explained myself. He immediately escalated by asking why I was being difficult. I disagreed with the premise and pointed out that I was literally holding *all* papers out for him to grab. Instead of noticing and focusing on the actual task/service, he was more interested on "winning". I turned around and was bummed we didn't have an audience. Very similar things have happened in the past when I've asked simple questions and he just creates friction and unavoidable conflict. Hate to be an armchair psychologist but this delusional man - operating under the guise of charm - needlessly turns basic interactions (e.g. "just dropping off, where do I put this box?" or "hey can you help me with this label issue?") into degrading, gaslight-ey situations claiming the opposite of the the objective, visible truth while it is happening. Pattern behavior, not a one-off instance. Passable place if you don't need to interact? ‍