Fantastic for a bae/staycation. Self park is $40 a night and valet is $60. Right in the middle of luxury shopping and good restaurants. Very attentive front desk staff (just the ladies) and the bellhop/valet are very friendly. read more

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Nice looking hotel. No sheets! Untried to check in and they made me wait until 10pm. The hotel had no sheets and were making the beds at night. They offered me a free drink for my trouble. She took my money at the front desk then gave me the bad news. Don't stay here. read more

As a member of Platinum American Express, this hotel popped up on the AMEX website and thus we decided to book this hotel for our trip to Washington DC. This hotel is beautiful! The majority of the hotel is white marble and the design is very chique and elegant. Staff is very friendly and accommodating. We ended up booking their studio suite and a premier corner king suite for my other party. Our rooms were large, ample and spacious. The premier corner king had a beautiful view to the city including the large marble pillars in the room. I also loved how the curtains to the large window were electrical. The rooms were clean and the bathroom was very spacious, with two sinks included. As an Amex member, breakfast is also included for your rooms. The breakfast was delicious and large! Ensure to order before midnight for the next day if you are having breakfast being delivered to your room. I highly recommend their variety of bread and their fruits. They have a unique, delicious variety of fruits that are rare, like their pink pineapple. Delicious! We were unable to visit their roof bar because it was raining the days we stayed at that hotel. The only pet peeve I had was that their check in is on the third floor. The elevators especially during checkout and checking in can be busy, so the elevators are busy. Otherwise, the hotel is beautiful inside and out, with beautiful rooms and great customer service. Highly recommend you book through Amex, you will get a room upgrade, free breakfast and 100 dollars to spend in the hotel. read more

Conrad Washington DC - Premier corner king room - Hotels Near Me - Washington, DC, District of Columbia

Outstanding!! Impeccable!! EXQUISITE! Kiddos the CHEF, WAITER, bartender and front desk staff! The foid was AMAZING! read more

Conrad Washington DC - Scallops, Lobster, Garlic Rice and Season Fries. - Hotels Near Me - Washington, DC, District of Columbia

My stay at the Conrad was fabulous. My group reserved rooms on the Sakura Club level of the hotel, and it was well worth it. I stayed in a corner room, with windows from floor to ceiling. Great views! But I think I preferred my sister's standard king. She had double sinks, but I didn't. Her floor plan was also more functional, yet mine had 2 huge pillars in the room, which is understandable considering its location and the structural design of the hotel. But my views and natural light were superb. Either way, you won't be disappointed. But book the Sakura level, and I won't repeat other reviews about the Sakura Club itself. Service at every turn, within the hotel, was exceptional. Lastly, the location is close to the national mall, and there's high-end shopping (Gucci, LV, Tiffany's, etc. literally around the corner from the hotel). I'll definitely return! read more

I mean, what can I say except that everything about this hotel is top notch. My husband booked it for us. It's in the perfect location, right next to city center! Just a few blocks to museums too. I literally have nothing negative to say about it, EXCEPT, maybe a few more TV channels other than political news channels lol, but I get it, look where we are. It's a very aesthetically pleasing place. read more

Conrad Washington DC - Estuary restaurant - Hotels Near Me - Washington, DC, District of Columbia

10 star guest service from doorman, front desk, concierge (Jeffery & Ryan) to servers and housekeeping. I dare say it would've been a perfect visit except for one early Mother's Day doorbell ringing incident with housekeeping. However, when they did come in, they did such an amazing job that I probably shouldn't have complained. The turn down service was next level and something I've never experienced. This was probably my best hotel experience in my life and I've traveled the world since I was 18 and I'm 45. When I walked into the hotel room upon my arrival I almost started crying because there were balloons, champagne, a note, cupcakes and charcuterie for our ten year wedding anniversary and my doctoral graduation. It's set the mood for the rest of an amazing weekend! I highly recommend Hilton Gold when you come here because it gives you many perks, including for us, $50 a day food credit, which took a big chunk off the bill. The parking is expected to be exorbitant at $60 a night due to the location which was superb and close to many of the best eateries in town. I preferred Estuary for brunch. Get the deviled eggs. You will not be disappointed. I highly recommend the Ottoman taverna or Kranes or Jose Andres restaurants. It's very centrally located to museums & the White House. Thank You for a memorable weekend!! read more

Conrad Washington DC - 9th floor room with celebration decorations - Hotels Near Me - Washington, DC, District of Columbia

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Absolutely a lovely hotel. The service is excellent and the rooms are beautiful. Many hotels in the city are in historical buildings so it's nice to know that this is new renovation or a new building in the city. The bathrooms are to die for. To me, that's what makes it breaks a room. One gripe is the doors don't allow space to leave a bath mat right outside. The beds were amazing- I want to buy one for my home now. The gym didn't have enough weight equipments but there were treadmills, bikes and free weights. No peloton though- sorry for those that ride it. Plenty of cold bottled water to hydrate. They have a house car for short distances. Def comes in handy on those cold days. The bar is lively with many oversized chairs and plentiful fireplaces. I could sit there all night long. Drinks and food were excellent at the restaurant. Perfect for business trips or even a weekend getaway. read more

The hotel is disgusting. I had blood stains on my sheets when I got to my room which I discovered at 5:00 pm. The hotel staff said they would take care of it and they had not as of 9:00 pm. Further they never offered to do anything to make amends, Don't stay in this disgusting hotel read more

Absolutely wonderful! I had a blast and valet parking was super convenient. I felt like a billionaire for the weekend. Lol

A stylish new building, but poor functional design. The staff is courteous and attentive. Everyone I came in contact with was lovely. But, I experienced two major disappointments. 1) The atrium design is extremely noisy for rooms around it on every floor. Even on the ninth floor, the noise from a party or reception on the third floor one evening was so loud that I found it difficult to sleep until after midnight. 2) Housekeeping must have poor or no quality control. The day before I checked out, the housekeeper collected my used shampoo, conditioner, and body wash containers BUT DID NOT REPLACE THEM. Thus, when I woke up the morning of check out I discovered that I had no shampoo. Since I had twelve hours of travel ahead of me, this was inconvenient and certainly not what one should expect from a Conrad. A minor inconvenience is the requirement to take two elevators to get to one's room from the street level. From street level, the only option is the third floor, which is the location of check-in. Even after having checked in and received a key, everyone must go to the third floor and change to another elevator to get to their room. Plus, signage between elevators--which are not conveniently located next to each other--is poor. This was one of my most disappointing Hilton experiences, not to mention it being a Conrad. There are so many other top choices in DC. read more

This review is about a five night stay, the first two being at the Sakura Club. I'll start with the conclusion: I've had the great joy of enjoying D.C. with the best hotel experience I've ever had. I'm not exaggerating in the slightest when I say this place went beyond my expectations to the point I'll have to question if a Ritz Carlton is worth it when this Conrad can match the hospitality and service for half the price. Sure, none of the suites here matches that of the grand scale RC's crank out, but it hardly matters in my book when Gold & Diamond members get $25 dining credit for you and a guest (read, $50 for yourself if your partner isn't hungry) a day, whereas even a Bonvoy Elite can't even get breakfast at their luxury hotel. And that's not even including what the Sakura Club even is. To be very clear, it is not an executive lounge. I've already seen people complain on TripAdvisor time and time again how being a Diamond member doesn't provide you access to this "lounge." That's because the Sakura Club is much more than a mere lounge, oh so much more. As the suites are on the top floor, the club doubles as the lobby of the club, where the Sakura ambassador is available to assist you throughout your entire stay. Do be friendly and get to know them; they were all wonderful people and would love to help you for even situations normal staff members don't handle (I'll get to that later in the review). All of the amenities within the club are top notch with complimentary beverages of sorts, almost constant meal times from dawn to dusk. Every morning without fail is a hot continental breakfast with omelet service. Then from there, they offer various cuisines with live chefs for custom orders; for example, Japanese lunches are supplemented with fresh ramen service at the kitchen counter. Despite being available to everyone on the 10th floor, it never feels crowded in the slightest and there's adequate non-dining spaces to enjoy a peaceful moment outside of the hotel room while still being in the hotel. Oh, and the view out the glass walls are gorgeous. Busy being a tourist outside all day and you come back having dinner elsewhere? No problem; do they offer you FREE Haagen Dazs in the fridges until they close in the late evening? Of course they do. Up early in the morning and in need of coffee but you have to get out to catch the metro very soon? Grab a can of La Colombe from the club before making your way to the elevators. The Sakura Club has it all. So back to the Ambassador. As I've stated, I only had part of the stay booked in the Club, which meant I had to check out and then check in back down to a room not on the top floor. Since check-in and check-out times don't overlap, I talked with her as I was leaving the Sakura suite if the bellhop could come by and hold onto our stuff until we could check-in the new room. To my surprise, she asked for a bit of time to make a call. As it turns out, she reached out one of the hotel managers and got permission to grant us an early check-in to one of the available rooms. And with that, we were given new hotel keys and were able to just walk with our stuff across for the easiest transition of all time. I wish every room change was this accommodating! Even without the ambassador, the rest of the hotel staff were a mighty courteous bunch, so don't worry if you weren't booking for the top floor. Service remained great throughout the rest of the trip and I'll be back whenever I return to D.C.! read more

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Amazing service, great drinks, hostess was super accommodating. It's a little pricey but the view makes up for it.

This hotel gets two stars for the credit card fraud that occurred at Esturary on my business card and the follow-up communication I received from hotel staff. I will not stay here again!! Beware about staying here, it appears the glitz doesn't align with the hotel's security policies. At $1600+ for two nights I expect better service. As a Hilton honors member this was one of the best decorated properties I stayed for several reasons primarily being the proximity to the convention center however there are a few opportunities to improve. Pros: -Loved the chic modern design throughout the hotel -rooftop bar -soft close drawers in room -various lighting options in room -provided bathrobes and slippers -outside doorbell -automated do not disturb controls -in room cappuccino and snack bar -plenty of storage in bathroom vanity Jaquin provides exceptional service when I ran into him in the elevator and could not locate my key. He personally called the front desk to verify my identity and let me into my room without making an additional trip to the front desk. He always personally delivered my new keys to my room. Jeremy at the front desk was friendly and upbeat when checking out which added a positive ending to my stay. Areas to improve: - Upon checking in Ugi referred to me as sir which is an inappropriate error. I'm clearly a female although because she was distracted she spoke too soon. She also left my bags at the front desk after requesting they be placed in storage, although I did come back to retrieve something from my luggage 30 minutes later I did not expect my valuables to be left at the checkin desk. I also noticed guests were given walking tours or summaries of the hotel amenities at check in. This did not occur with me therefore I had no idea upon checking in about WiFi access, fitness center access, or business center location. All of this I had to determine on my own. Additionally when I separately inquired with the concierge about surrounding dining options all she knew of was the city center. There are many eateries outside of the hotel within a mile so perhaps there's a preprinted list of options or ensure your concierge is aware of the area. Concierges are typically the reference for the area. Try to equip your concierge staff with all of tools required to respond to guest inquires. I resorted to goggle because she was no help. Additionally I called down to the front desk to ask a question about items in the room, was promised a call back and did not receive one. For the price paid I expect for no detail to go overlooked however this was not the case. The hotel is luxurious and there were staff that focused on my guest experience but some staff were not on par. read more

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Beautiful hotel, phenomenal staff. And the Sakura club on the 10th floor is AMAZING! Excellent breakfasts, cocktails and dinners are included in hotel rooms reserved as part of the club package. Breakfast includes an omelette station and dinner is served buffet style and alternates between Mediterranean, Japanese and Italian cuisines. Also the service is quite special. Each staff member not only attends to but proactively anticipates the needs and desires of the guests. Club ambassadors Ernesto and Samia were amazing at organizing special treats to commemorate celebrations, and did so with a smile and a friendly openness that was greatly appreciated. Samia is such a sweetheart. We were impressed over and over! This is the best of the hotel clubs. Well worth it! read more

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The Conrad brand is one of Hilton's luxury brands and wow is it amazing. This location is in DC's City Center. It's a simple, glass building with a Tiffany's in the bottom floor. Once inside, take the escalator to the second floor to see their conference/meeting room space. Once you find the beautifully designed wooden spiral staircase, take it to the main hotel lobby. You'll find outdoor patios, a top restaurant/bar from two famous chef brothers, and the check-in area. There's a business center, a gym, etc. If you have the money, there's no better place to stay in the city. read more

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First the bad...The rooms are old modern (I realize this sounds like a contradiction). The carpet was dirty. The lobby is very blasé. Overall, this place does not have a luxury feel. Topping it all off, the doormen act like aggressive panhandlers; it's very off putting. The good is what you'd expect. The staff at the desk were very pleasant and attentive. Same comment for the bar/restaurant. The area is also very nice, but there are several nicer hotels in the area, so location does not limit you to the Conrad. I wouldn't stay again. For the price point, I'd recommend the Marriott Marquis, about two blocks away. read more

Beautiful hotel! We got a corner king room. The staff was very friendly and nice. The hotel is located next to a luxury shopping center-- filled with many luxury brands. I would definitely recommend staying here! read more

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Stayed here for one night over the weekend to meet some friends in DC for dinner and drinks. The hotel is immaculate and beautiful. The room was very spacious and clean! We had drinks at the rooftop bar - great location with scenery. We also had breakfast at the hotel restaurant and it was delicious. Service was what you would expect at a hotel like this. We will stay again! read more

Our party was glad to have spent an evening at this lovely rooftop terrace bar. We were seated next to some of the fragrant herbs grown onsite. The downtown views did not disappoint. We timed our visit to be seated before golden hour and so we enjoyed daytime, sunset and nighttime views. The service was attentive. The drink menu included some fun cocktails and we enjoyed the food. The poached shrimp was delicious, as was the guac. The charcuterie board was sizable and included a good variety. We were inspired enough to order a dessert that was fresh and had a really great balance of flavors. The crowd ranged from young friend groups to whole families, from fashion forward to casual. Also, the neighborhood has a vibrant feel to it. Highly recommend! read more

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Brand spanking new luxury hotel blocks away from the National Mall. That and 5 stars should probably just sum up this whole review. Nah...there's more. As a Hilton Honors member I've been to a number of Hilton properties in the past but just recently started to explore the Conrad brand....and boy am I glad I did. I think there's 20 or 30 of them? I forget. This being our second one together (the first in NYC) this was such a wonderful way to spend a couple of days away in our nation's capital. The staff? Incredible! And the food at the Estuary has my girl asking when are we going back! From arrival to check out you don't feel the urgency of a big city, relaxed and welcoming as a large hotel can be, this has hit all the right notes for what a luxury stay should be. Thank you again to the cooks and staff and especially Jeffrey at the Concierge for any and all questions. My girl loved her stay so much I almost had to drag her to the airport....Ha! read more

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Highly recommend!! We came with our two adult sons and had two rooms with Sakura Lounge. Hotel is beautiful - we had a corner king! and the boys had two queens. Everything is new and state of the art - push a button by your bed and the lights go out and draperies close. Lounge reopened in November (after COVID), and the buffet just reopened in the lounge. We had Japanese tonight -- wonderful food and wine. Sakura Lounge is open 24 hours and staffed until 10 pm. There are always an assortment of snacks, ice cream as beverages available. Front desk agent asked our name and immediately said, "Welcome. You have two rooms, correct?" Great customer service. Rooftop lounge is beautiful -- great views, drinks and food. FYI - the clams are a bit spicy!! read more

The hotel is gorgeous and the service was excellent. Within walking distance of a lot of cool things to do. Only complaint is the food. The hotel restaurant's menu was not very appetizing so we never ate there. The breakfast left much to be desired. We did order the restaurant's two desserts up to our room...neither one was very good. It's almost as the restaurant is trying too hard to be fancy with the meals and presentation but couldn't back it up with flavor. read more

Conrad Washington DC - The two desserts on the menu - Hotels Near Me - Washington, DC, District of Columbia

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What an amazing place! It's more than a hotel, it feels like an oasis, a secret escape into rest and relaxation. After our first stay here in 2021 (celebrating our engagement), we've reserved many more just for the Sakura Club! If you're looking for a next level DC staycation or vacation experience, please be sure to stay here for at least one night. I'm hoping my photos capture the ambience, but really, you gotta see for it yourself! read more

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Love it! Had the pleasure of staying here for two nights as I dropped my brother off at college in DC. As a Hilton Diamond Member, I was looking for something in the Hilton portfolio for my stay (and future stays in DC). After staying at the Conrad, I can easily say I have found my new DC bass. Yes the hotel is pricey but it is brand new. The main public areas are bright, airy, modern and new. It is about time the Conrad brand started bringing its modernity over here to the U.S. We spent two nights in a studio suite. The room was large and comfortable. Everything was brand new and clean. The lay out of the room included a small couch, sitting area, small hallway like area and large bathroom. I did feel it was more of a grand or deluxe room as opposed to a "suite" nonetheless it was comfortable. The bed in particular was amazing and I enjoyed two days of sleeping in. Some things to note: You must go to the third floor then switch elevators to get to the rooms. While this is not the worst thing in the world it is a little confusing at first but understand may be for security purposes. Second, parking is $60 per night. Pricey but valet was always courteous and fast. Lastly just a small little complaint the door was particularly loud entering and leaving perhaps this was just a small building error or because it is so new will take time to rectify. read more

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Top notch from start to finish. Front staff was superb. Concierge was not super helpful. Room was clean, comfortable and very modern. The only issue was that you could hear outside/street noise and it continued until late into the night. But nothing white noise or earplugs wouldn't address and a fine trade off to have two walls of windows. read more

Probably the best hotel I have stayed at in this area. Front desk was accommodating and allowed a late check out, food is fantastic, and room is beautiful. read more

Stayed in a King Bed Sakura Room Pros: - Check in was a pretty seamless process, though we got there around 7am after our redeye flight. - Plenty of shops and restaurants in the surrounding blocks of the hotel, though the shops were mostly luxury brands. - Staff was super friendly. Everyone from the bellhops/doormen to the staff in the Sakura Club were super helpful and always smiling. - Room itself was very nice, just the right sized room for 2 people. Plenty of closet space as well as drawers to put away your things. Bed was comfortable. - Plenty of outlets/USB ports in the room - Turn down service every evening! They put out fresh bottles of water and slippers by the bed. - Bathroom was large and spacious, plenty of amenities - The rainfall shower had EXCELLENT water pressure! I was very impressed considering we were on the 10th floor. Despite the cold the water got hot very quickly as well. - Inside of the hotel was really beautiful. I really loved the stunning central "courtyard" area that let you look all the way down to the 3rd floor where the bar, restaurant, and front desk were located. Very dramatic. I LOVED that there were fresh orchids and floral arrangements everywhere. - You could sign into your Netflix acct on the TV which was nice - Fairly quiet. I couldn't hear anything from inside the room - Sakura Club. I've been to a number of hotels with access to a VIP lounge like this, but the Sakura Club was probably the best I've come across. They offered 3 meals daily, which were freshly cooked in the kitchen. My friend and I only ate breakfast there, but it was always delicious with an egg station, pastries, bread, cheese, fruit, bacon, sausage, and oatmeal. We also occasionally stopped by for a pre dinner drink. The lounge had a lovely view with it's floor to ceiling windows. Staff was always friendly and courteous. Even when it wasn't meal service, there were plenty of snacks, candy (full sized candy bars!), coffee, drinks, etc around. Really great if you are in town for work and didn't want the hassle of leaving to get a quick meal. For the service, the quality of food and amenities, I felt like it was worth the price. (I think you could get access to this if you are part of Hilton Honors.) Cons: - After taking the redeye to get to DC, we were a bit disoriented upon arrival to the hotel. There was no one at the front desk, and it took a few minutes before we were told to take the elevators up to the 3rd floor, which was where the front desk was located. - Though we reserved a double room, nothing was available when we checked in, so we ended up with a king room. Not a biggie, but be aware if you plan on checking in at odd times - We left the hotel mid week around 11am and there was a HUGEEEE line at the front desk with everyone trying to check in. Just be aware - While the "courtyard" is super dramatic to look at, it can also be incredibly loud. The sound from the 3rd floor bar, restaurant, front desk travels up. It can be jarring when you leave your room - Bathroom had a door to partition off the toilet from the rest of the bathroom. It got kind of annoying as the door did not swing both ways, often getting stuck when we pulled the door. Also annoying when we had to pee in the middle of the night. It wasn't until the second day when I realized I could just push the door open and keep it open - Shower room was a weird rhombus shape. Really big in size. I wished it had a ledge or chair to put our shampoo/cond/soap. The only thing where we could put stuff was this small wire basket attached to the wall. I could barely put anything in it. I ended up just leaving my stuff on the floor. - For some reason all the outlets the room were really tight. I actually broke the plug to the hair dryer trying to push it into an outlet. Oops! - Sakura Club did not offer booze during breakfast. What a bummer. My friend and I were planning on having a boozy brunch, but we were thwarted. When we tried to order a bottle at the bar downstairs we were told they didn't open until 11am. Bummer. Would I come again? Yes read more

This is now the second time that we have stayed at The Conrad in Washington DC. I would give it a full five stars if not for the service at Blue Willow (wait staff is great, hostess has micro aggression issues). Hotel Staff & Service -great service from the moment we checked in. We checked in separately and there were no issues. Room - clean and bright and no real issues. For those who need to do work, the desk/table was big enough to do real work. Another plus is there are plenty of outlets to charge any number of devices. Plugs and USB outlets on each side of the bed. No fighting over who gets to charge. Amenities - Great fitness center. Only suggestion would be to add another spinning cycle. Estuary - great service and food. Menu is limited but thoughtful. We had the spicy tuna, gem lettuce salad with salmon (husband said it was excellent), Chesapeake roll with old bay fries one day and with the buttery mashed potatoes for dinner, and tbe PB&J cheesecake which was decadent. Blue Willow - Unique menu with the Huevos Rancheros and the Breakfast Risotto but spotty service. The hostess (we had seen her twice) has micro aggression issues against non Whites and non Blacks. As I was waiting to come in, I had poured a cup of coffee from the coffee station and then was told that I could not bring it in to the restaurant (wasting both coffee, paper and time). About 45 minutes later, a white couple came in and was able to bring in their coffee from the coffee station. It's minor but aggravating. read more

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I stayed at Conrad DC before COVID, and I found it to be the best modern hotel in the United States. Service was perfect, rooms immaculate, food outstanding. Downside was no amenities (no pool, etc.) I stayed again in early March 2022, and it was weird, and a huge disappointment. Room was, somehow, tired looking, even though the hotel is relatively new. Carpet looked frayed. Black scuffing from suitcases on the walls. That's inexcusable for a Conrad. That said, the bed is comfortable, design is fairly cool, bathroom is luxurious. Room was very clean, and housekeeping staff friendly. Now, the weird. Had dinner at what used to be Estuary. When it was Estuary, it was an innovative restaurant that served Mid-Atlantic food. It was very good. Dinner at "The Lounge" was extremely strange. The food was actually bizarre in the worst way. Charred cabbage was gross, with a green goddess dressing that tasted wrong. Rockfish dip was scary. It was whipped mayo with extremely suspect chunks of fish. They even messed up a burger by adding random seasonings. Five Guys much better. The lobster pasta was actually extremely good. I trust nothing about this hotel. The clientele is quite seedy. The people in charge of dinner food need to go. Good things: Staff is friendly, if a bit pretentious. Breakfast was very good. French toast was the best I've had. This hotel needs to look at breakfast service, realize they are doing something right there, and then replicate across the hotel. read more

Stayed for the first time at the DC Conrad because of its central location. I am a frequent traveler to DC and elsewhere. The Conrad was a pleasant surprise. The rooms are very well appointed, with outstanding amenities (including robes, lots of convenient outlets, central lighting controls, and a N'espresso coffee maker). The on-site restaurant was excellent for both breakfast and dinner, and the hotel and restaurant employees were friendly and helpful. I was able to use Hilton honors to pick a room in advance, which was nice, and checkout remotely. If you need any sundries, there is a CVS a block away that is open to 11 PM. There are a lot of high-end restaurants within walking distance (no family restaurants for kids, though), and a Starbucks across the street. The only real issue, which has caused me to deduct a star -- no ice available on the floors. You have to call housekeeping for ice -- the first night, it showed up after 20 minutes. The second night, after 40. The third night, I just bought ice at the CVS. When I mentioned it at the front desk, they said it was "because of the noise." Which is nonsense. I've stayed at both the Fairmont and Park Hyatt (which has a restaurant with a Michelin star). Both are excellent high-end hotels -- with ice makers. My suspicion is the omission was an oversight in the design, or some misguided attempt to be avant-garde. One other quibble -- the desk chairs are bentwood, not an ergonomic office chair -- they are neither comfortable nor functional for working at the desk. Again, a triumph of style over substance. Bottom line -- A very satisfactory choice in a good location for adult tourists and business travelers, if you are willing to overlook the minor deficiencies and don't plan to work for an extended period at the desk. read more

My husband and I had such a lovely anniversary staycation here! The location is excellent, whether local or visiting, since it is in walking distance to tons of restaurants, shopping and activities. After checking in, I got a bit turned around heading to our room. One of the employees from the hotel's restaurant didn't just point out the way, but escorted me to make sure I knew where to go and to check if I needed anything. The room itself was very nice, comfortable and modern (yay for smart TVs). It was also a generous size. While getting dressed to go out, an employee stopped by our room to see if we needed more water, ice, towels or anything else. On our way out, we chatted with another employee named Rachel who'd we met before and told her why we were staying at the hotel. When we returned, we had a personal note from her congratulating us, along with wine and chocolate - we literally gushed about how sweet that was all night! We slept wonderfully and really enjoyed everything about the hotel. In a nutshell, if you feel like being pampered and receiving top-notch service, Conrad is the hotel to select. read more

New and unpolished in many ways, this property has a long way to go before attempting to compete with the Ritz, Four Seasons, Rosewood and Mandarin. As it stands now, there are too many loose ends with wildly inconsistent housekeeping, employee attitude and lack of standard amenities to call this anything more than a more contemporary version of a standard Hilton. The front desk was the only consistent, professional experience I had at this hotel. They were fantastic. read more

Splendid hotel. Stayed here for two nights on a biz trip and was delighted by the staff, the room, the service. Top notch stuff.

I was greeted warmly when I arrived and informed Vera I was excited to be checking in to celebrate my birthday. She said they were glad to have me, and upon checking for my reservation informed me that the room I booked was not accessible with a tub, and in fact, none of the deluxe corner rooms were equipped with a tub. She offered to move me to a room with a tub, but those floor plans are a downgrade from the room I reserved. I mentioned that I called in advance to confirm that the room had a tub, and she asked if I preferred to move or keep the corner. I simply kept the room I reserved, but I was offered no apology for the miscommunication. I had spoken to a woman named Loretta before and then, after I booked to be sure I would have a room with a tub, and Loretta made a note of it in my reservation. No other resolution was offered. On the way down to the parking garage, my boyfriend mentioned the total authorized on his card. It wasn't what I was expecting. When we came back up from self-parking, I asked for the reason for the discrepancy and was asked if it was the incidentals charges. How should I know? It seems they neglected to tell us that there is a $150 per day hold for incidentals. These kinds of oversight aren't appreciated. The concern we had about staff that was not reported was the response we received when we called for assistance with some broken glass. We had just come in for dinner and accidentally stepped on a glass cigar capsule. We were told housekeeping doesn't typically come into rooms other than to clean in the mornings (due to COVID), so they would see what they could do. To imply that there was any other option than to vacuum the shattered glass out of the carpet is absurd. I didn't report my concern because we left 20 minutes later and returned to find that housekeeping had indeed come to help with the glass. The concerns about the room were mainly with the lighting. We didn't report it because we didn't think anything could really be done about it until after we checked out. For one, as a general critique, the entryway is not lit well enough, and with the dark orange light over the table in the entryway, finding that the light over the table doesn't turn on lead us to opening the closet doors to light that area. No wonder housekeeping missed pieces of glass when they vacuumed - they can't see in there. Secondly, there is no lighting panel option that allows a single light to be turned on without turning on all the lights over the bed, waking up whomever may be trying to sleep. Third, there was a lamp in the room that didn't work. We figured out that it just simply wasn't plugged in. The bathroom lights never turned off, but only dimmed when "All off" was pressed, so we had to shut the bathroom door to sleep with no light in our eyes. Lastly, the ends of the drapes have come unattached, so they always lean open where they meet, leaving spaces of visibility for people looking in. It's an easy fix, but we couldn't reach them to secure them to the track. All in all, the best and most communicative service came from the valet and door attendant. The front desk staff aren't really there to provide service. They're only there to smile and greet you as you come and go, but they can offer no help whatsoever. This was my first stay with a Hilton-owned location, and I'll be sticking with Marriott from here on out. In stark contrast, Sha'Tavia, with the Glass Light Hotel in Norfolk, immediately offered a room upgrade, asked about my outings, subsequently offered information and a menu for a walkable restaurant, and credited points to my account for a window shade that had detached from the awning. That's stellar service! read more

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What an amazing hotel. Stayed here for my birthday this past weekend and from beginning to end, our stay was top notch. All the attendants were super helpful and friendly, yet professional all while making you feel like royalty. Getting access to the Sakura lounge is a must with amazing food, available drinks and treats/ snacks during night hours makes for a great breakfast and brunch spot right in the hotel! The room was clean and spacious and the hotel itself modern and simple. Valet service also available made getting around without the hassle of parking quite nice. I would 100% stay here again, this hotel is top notch! read more

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The hotel is newly built, beautiful and comfy design. The restaurant was good. However, I'll not option the sakura club again. It was a waste of money; I'd instead order the food from the restaurant than paying nearly $150 for that. The room was spacious, but not throughout clean; I found chocolate on the floor, and the slipper was broken right after wearing it read more

Conrad Washington DC - Chocolate from the previous guest - Hotels Near Me - Washington, DC, District of Columbia

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Some places aren't what they're cracked up to be... After flying on a red eye from Cali to DC on Veterans Day to handle some business with my boyfriend for our daughter, we check into our room #948. As I head to the bed to nap, I step in something wet on the carpet with my socks and quickly take my socks off. As my boyfriend walks over to bring me water, he steps in wet spots on the carpet. He knew I was tired & decided to let me nap & would call the front desk upon me waking. We contact the front desk & they send the housekeeping manager up and a housekeeper with some Resolve. She sticks her bare finger in the wetness, smell sit & says "umm I need to go wash my hand" but leaves the room. Well the housekeeper decides to spray the spots with Resolve & says he'll be back with some slippers. At this point, I'm confused & and mind blown as the floor is still wet & we're gonna get some slippers. The housekeeping manager returns and says they're going to switch our room, so I finally ask what was it, she responds "it smelled like vomit and was." SERIOUSLY! So we close up our stuff & move to the new room which gets even better. We are moved to room 916 & the windows face an apartment complex, well I'm not sure if people realize they can be seen but I got to see a few naked people all within 5mins of being in the room. I mean someone that's into that sort of thing may enjoy that room but that's not my cup of tea. I'm over it & just ready to eat. We head down to The Lounge & get a spot in the corner with a view of the fountain & trees with lights & an amazing server, Ryan. He's super friendly & gives amazing recommendations on what to order. While we're waiting on our food, out of nowhere a guy with tattoos hands us Crab Rolls & says "would you like to these Crab Rolls, they're for you and free?" I was a bit confused as to what was going on but I took them cuz they looked interesting. My boyfriend was on the phone with one of the hotel managers making her aware of our recent room issue & she was going to switch our room again. Anyway, the Crab Rolls were AMAZINGLY delish! Ryan comes back to the table to explain who dropped those off & that it was the celebrity chef of the restaurant. Umm awesome! We tried the fish nuggets which were bland & could use some seasoning but my kale salad with salmon was amazing, my boyfriend had the Fluke Meuniere & said it was ok. We also got dessert, the Smith Island Cake, which was delish. They attempted to bring us the Toasted P&J but I was allergic & I was highly disappointed having to decline cheesecake as that's my favorite. We meet Rebecca (sp?) outside of The Lounge and she takes us up to our old room to grab our luggage & move to the new room & was going to give us a certain amount of points due to the inconvenience. It's not about the points but how is this hotel charging $400+/night but give a room that has vomit on it & then guests get to look at naked people in their apartments. Yeah, they were losing amazing points with me quickly. The new room 709 had a view of the fountain from dinner. I was at a point that I just wanted to go to sleep. As soon as she left, my boyfriend jumped in the shower as I had to video chat with our daughter as she was having a rough time with me being gone. I was finally able to get off the phone so once get got out & I went to get in but noticed there was water all over the toilet area. He calls the front desk once I am dressed & out of the shower to have them come take a look. Towels are placed on the floor to soak up most of the mess. I missed breakfast due to jetlag & was disappointed but luckily Starbucks was across the street. That evening we debated on getting room service or going back to The Lounge. Well we chose The Lounge & let's just say the service on Friday night was horrible. I don't even recall our server's name because our last night there was pretty much ruined. We order our drinks & the Shrimp Cocktail appetizer which was perfectly seasoned. The server kept looking at a piece of paper when we'd ask him questions about items on the menu as it had changed a bit from the night before. My boyfriend & I keep looking at each other trying to figure out how our server doesn't know what's on the menu. So we're eating our appetizer & our server disappears for over 40+mins. We're looking around & don't see him anywhere. We see Ryan, server from the previous night and ask him to see if he can find our server. Ryan says someone will be over but nothing. Eventually our server returns & informs us that he went on break & had asked someone to cover the table. Don't servers usually inform and introduce the customer to the covering server? After being there for 2 hrs with no dinner, I finally ask for a manager and for our food to be delivered to our room. My Amish chicken was not fully cooked but my boyfriend's Roseda beef was delish based on his review. I went to bed hungry & angry knowing we had an early flight to catch. PURE DISAPPOINTMENT! read more

Beautiful luxury hotel Pros 1. Large room, elegantly furnished 2. Huge bathroom (I got ideas for remodeling in my home) 3. Staff incredible friendly and welcoming. They allowed a very early check (8:30 am!!!) and provided a ticket to visit the museum of African-American Cons 1. All this luxury comes with a price 2. I heard people complaining about their sophisticated light switches (I personally liked it) read more

I've stayed at this hotel a few times for work. It's beautiful, clean and convenient to restaurant and some high end stores. Tiffany's is right downstairs from the hotel- need I say more? The concierge is always very helpful and the doormen in the front are quick to open the door and greet you. The beds and linens are nice and comfortable. The bathroom and toiletries are well thought out. I enjoyed the turndown service but it wasn't a must have when I stay. It's a new hotel and has the modern look and feel. read more