Love this hotel! It's the first time I've stayed at this relatively new place and it's an outstanding addition to Washington DC options. It'll be first on my list next time I visit. The rooms are (spacious for Washington DC) clean and well lit. The service was great all around, but I want to know an exceptional experience I had, especially thanks to Matthew. Four days after I returned, I realized that I had left an item in the room. I reached out to see if they could locate it, and Matthew immediately got back to me. He found the item, helped confirm that it was indeed the item I left, and immediately put in motion a process that will allow me to get it delivered back home to me quickly. Plus, he was so polite and professional throughout. I'm so thankful and I am delighted that I'll be reunited with my item. As you know, this is the exception, not the rule when you leave something behind in a hotel. Thank you Matthew and Arlo hotel! read more

We had a nice stay at Arlo. Positives - Comfy beds and a convenient location. The room itself was nice as well - large room, with big windows, and a cool brick ceiling. I liked the long bench on one side of the room as it would allow a few people nice seating. One of the service people fixed a broken sconce light the day I reported it. Rooftop has a pretty good view of the capital. Negatives - the shower door didn't close completely, so it wasn't completely water tight. On check-in, they didn't mention anything about 2 free cans of water a day. Did the hotel do anything above and beyond? No. When I asked if they could do something special for my daughter's birthday, they sent over a menu of products they offer and pricing. I said she'd be happy with a few extra fortune cookies. The person at the front desk and the person I texted said this wouldn't be an issue. Ultimately, no birthday surprise. Standard checkout time was 11AM. The night before checking out, I asked if I could have late checkout. The service desk said to check in the morning of and reminded me that if I was late to checkout, there would be a fee. I asked again the morning of and no response for 50 minutes. We wound up packing in a rush to get out of the hotel. I guess it's partly our fault, but most places will give you at least some leeway from their posted check-out (or at least respond and tell you it's not possible due to some reason). read more

See all

The day before some of my plans changed so I needed to add a name to my reservation. I was told it was added and when my guest called they said that their name was not on the reservation. After calling again, I was once again promised that the name had been added to the reservation. Upon arriving, when my guest tried checking in they were unable to because their name was not on the reservation after being promised multiple times that it had been added. Eventually everything was sorted out. The next day, we called for two wine glasses to be brought to the room. They said they would be brought up right away. 30 minutes later we went to go check with the front desk which they told us to wait 8 more minutes and to go back up to our rooms to wait. An hour and a half after the initial phone call, the glasses were brought up. This all brings me to my final day here. In the morning I went to the front desk to ask for a late check out. They permitted me to check out at 12, an hour later than the initial check out. I arrived back to the hotel at 11:15 planning to clear out but could not access my room. I went down to the front and they were very apologetic and gave me access to my room once again. All negatives aside, the hotel is really in a perfect place located in Chinatown and only a few blocks away from the national mall. During my time here there was a comedy show (Don't Tell Comedy) which the hotel provided 6 complimentary tickets to guests, my mom and I being two of them. The rooms were also really incredible with exposed brick and a wonderful view of the capitol. I do believe there is some disconnect between the employees and the system where they implement guest information which could explain all the issues I experienced during my stay. I truly hope they can figure all of that out and be more accommodating to their guests. read more

I do not recommend. After the first night, I woke to 3 large bug bites along my left leg. I didn't think much of it until I woke to several new bites around my right ankle the following morning. Mind you, I wore shorts to bed, but otherwise wore jeans throughout the day. I was moved to another room (where the water/plumbing was not even working) and was told a team would conduct an inspection for bedbugs. Ultimately, I decided to cut my trip short due to lack of quality rest in the hotel, and ongoing swelling from the bites. The front desk manager asked me to send photos of the bites and said he would call me. I sent an email a few hours after I got off my plane, but did not hear back. I opted to throw away some of my personal belongings out of concern for bringing bedbugs home. When I sent a follow up message asking for an update several days later, the manager said he thought he had replied... and then went on to say no bedbugs were found. After asking for a partial refund, I received a follow-up email from the director and hotel manager apologizing for the situation and then offering me a discount code to return in the future, which IMO is not an appropriate resolution to the situation. I've been a loyal customer to the Arlo brand for many years, but would not recommend this location to anyone. Staff do not communicate in a timely manner.Yes, it was my decision to throw away some of my personal belongings. But bedbugs or not, something in that room bit me and there was no accountability for that. read more

Arlo Washington DC - Bites after sleeping on the bed - Hotels Near Me - Washington, DC, District of Columbia

See all

The view from the top! I visited this beautiful top floor venue, on a whim with a friend. Great place. Friendly staff. Very busy and hip spot. Areas for small and large groups. Would definitely come back again. read more

Arlo Washington DC - Hotels Near Me - Washington, DC, District of Columbia

See all

The Arlo Is a beautiful hotel conveniently located to the metro station, the Capital One Arena, museums and the National Mall. The inviting common area is spacious and decorated in deliciously warm colors. I luckily got to take a yoga class in studio A and it's also rich with brick walls and brick ceiling. I stayed here 4 nights and did not experience a problem. My room was perfectly laid out with obvious thought about lay out and luggage space. The bed was super comfortable and the sheets were crisp. The shower and hot water and water pressure was perfect. My room was refreshed daily. I also loved the fitness room. It's spacious and clean and great selection of equipment and weights. read more

I visited during Congressional Black Caucus week on a Friday for happy hour. The views are amazing. However, paying $30 for an 8oz Sidecar is insane. I had one drink and that was it. I didn't even purchase food because members of my group did and the portions were extremely small. We ended up leaving and going elsewhere. My recommendation: if you do visit, allow it to be your second stop. Not the first. Enjoy the views. read more

See all

They had a great happy hour and the rest of them! The tuna tartare with the chips was extra extraordinary! And oh my goodness that Jen cocktail that was offered on happy hour was spectacular! I cannot wait to come back here again! read more

Location. Location. Location. Love this place. I stay here every time I visit DC. It's walking distance from everything.

Hotel was great, restaurant was horrible! Rooms were well cared for but the staff didn't understand the need for washing the drink glasses. Needed a note every day "wash this" or they didn't ! read more

I think the Arlo DC is a welcomed change to the hotel scene in the city. Many of the other chains are so cookie cutter in layout and design. I have only added pics of my room, but it would do you some good to check out the site. The lobby is beautiful, as are other areas within the hotel. The Bodega is very convenient. There is an on-site restaurant. The staff was extremely pleasant and professional each time I've stayed there. I've read other reviews about small rooms. I have only stayed in the room I've displayed during both visits. I thought the room was adequately sized. After all, most city hotels are leaning toward streamlining. At any rate, I loved my room. I love the architecture as a whole. The bed was comfortable. The bathroom shower had hot water and great water pressure (huge deal). There was plenty of space to stretch out in the room. I especially loved the sitting area and the nice touches throughout, like the exposed brick and the standalone closet. Plenty of space! The only annoyance I had was that the room stayed cold, both times. Nevertheless, it is a wonderful hotel. It is very convenient to other major go-to sites. I would both recommend it and patronize again. read more

See all

I came to Arlo for a rooftop 30 and up function. The ground floor entrance is decorated in vibrant florals. Upon entering the rooftop, you see how grand the area truly is. The bar spanned a large portion of the room, and the views on the balcony are breathtaking overlooking DC. read more

Arlo Washington DC - Hotels Near Me - Washington, DC, District of Columbia

A nice boutique hotel offering an alternative to the corporate styled choices. The staff was very friendly with parking accommodations conveniently located close by. read more

Great hotel in the middle of everything. Very clean and beautifully appointed hotel. We loved the fact that we were able to pick up our tour just steps outside the front door. Highly recommended. read more

Arlo is a nice hotel with cute, if tiny, rooms, but the staff here is clearly struggling with the basics. I showed up hours after the checkin time and they said my room wasn't ready and they had no idea when it would be ready because they were behind on cleanings. They have a $35 "urban fee" for 2 cans of water daily but were somehow out of cans of water the day I showed up. They say they will do room cleanings if you let them know you need your room cleaned before 5, but when I asked for my room to be cleaned before that time, they said I was too late. Limited hours for the restaurants and bar on weekdays and of course the $15 that you pay for in the "urban fee" doesn't count for the bodega which is open. read more

Very friendly people work there and this is a nice clean hotel. Wish I could keep my shade open at night with a sheer drape covering the window so I could see the lights in DC. A few glitches with the restaurants including the rooftop. No seating area in room as my room was too small. Would've been nice to have chairs on the balcony. I am not really sure what the extra $35 a day charge was for. Seemed excessive. Very easy to get Uber outside the front door. A little awkward having the coffee maker in the armoire. read more

This is an amazing hotel. Very modern living lifestyle. I love the look and smell right when you walk in. The check-in process was quick and easy. I had a great time here especially in the Bogeda and the Arrel restaurant. The room are spacious with huge windows. The lounge/conference rooms are a vibe as well. I walked all over this new hotel and I loved it. I hope to visit it again real soon. read more

See all

Was absolutely wowed by my stay at The Arlo and truly didn't want to leave for the next leg of my business trip. I selected it due to its photos, business lounge area, and price point. Gorgeous interiors, friendly and helpful staff (Shamar and team at the front desk were awesome), lovely dining room, fun little roof bar with late night dining (shout out to Mikey for a great experience!), and the most sumptuous bed--slept like a baby! I had some meetings while there and everyone who came to meet me commented on how lovely it was. I will most assuredly be returning when I have business in DC- will take any excuse to return! read more

See all

Do not stay here. I don't believe we could've had a worse experience from any hotel, let alone a 4-star accommodation if they tried. The hotel is beautiful and that is the height of what they offer. Through several mishaps, nobody on the service side returned a call, followed up, or resolved the issues on their own for the entirety of the 3-night stay. I had to request the urban fee be removed from at least one of the two rooms I booked, and I was only refunded two of the three fees. The front desk person confirmed my claims via service notes but could only partially fulfill my request. There was zero empathy or gratitude for my patience. I shouldn't have had to fight for basic service. 1. Day 1 - I asked for a simple birthday note in the room and was told this only came with a paid amenity. I ordered a basket of 10-20 artisanal snacks and 4-8 non-alcoholic drinks. What showed up was 2 bags of Doritos, a box of M&Ms, a box of Skittles, 2 cans of water, and a bottle of Ketel One. I had to email proof of what I should have received. The front desk staff laughed when I followed up, remarking that they'd seen the photo I emailed and told me it would be corrected. It never was. After more follow-ups, I was told the original items weren't in stock and that this was their "comparable" alternative. No one informed me beforehand. I was refunded the basket and given two breakfast vouchers--on Day 3, resolved by Jeremy. 2. Day 2 - A maintenance issue shut off water and closed the restaurant Arrels for the rest of our stay. That restaurant was 1 of the only 2 places you could use the $15 daily credit included in the urban fee--but it didn't apply to breakfast, and there's no complimentary breakfast. Other guests were also upset, saying the in-room marketing was misleading. 3. The main restaurant was closed, so we tried Art on the rooftop. We were told they only served "shots, beer, or wine," though we saw food delivered to others nearby. 4. Day 3 - Our TV stopped working around 9AM. We were told maintenance would be up "soon." At noon, no one had come. We followed up again at 5pm still broken. I called again and was told they'd send someone right away. After another delay, I was finally called back by Jude, who acknowledged the ticket had been ignored. He offered to move us to a new room (same level, not an upgrade), and helped with our bags. Appreciated his effort, but again, not 4-star service. 5. Ice machines are only on the 3rd and 8th floors, and no buckets are in the rooms. When I asked, I was told buckets would be near the machines and no key was needed. We couldn't find any buckets on the 8th floor and had to go to the 3rd. You do need your key to access the ice room. There were also microwaves in those rooms, which we weren't told about, despite asking if there was a way to reheat food. In all the front desk provided a lot of lip service and wrong answers with no follow up and no initiative for resolution. No one was outright rude, but they also didn't seem to care much either. read more

See all

Solid hotel in the Chinatown area of DC. The lobby smells amazing, the rooms were very new and modern. They have really good accessibility set ups in the bathrooms. The elevators were so cool, because you get a special assigned elevator depending on your room. read more

This place is beautiful! Let me start off by saying I was in DC for an extremely busy weekend, so I was only there for 2 nights. However, the staff was lovely with all of the people who were flooding the hotel and surrounding areas. We got there very early and couldn't check in til 4pm, which is the only downside, so plan accordingly. BUT, if you do get there early, they will hold your luggage for you until your room is ready! So you can atleast leave your luggage there and go off and explore while you wait! The rooms are gorgeous, just as pictured; and they leave a little fortune cookie on the bed for you (I believe they were flavored: we had 2, a strawberry and a coconut) ! It's in a central area, close in proximity to the arena and the sightseeing areas like the Washington Monument, Capitol Building and White House. The Smithsonian and Lincoln Memorial are also close by, but might wanna Uber for that! All in all, we had a great stay. 10/10 recommend and would def stay here again! read more

Arlo Washington DC - Fortune cookies upon arrival: strawberry and coconut - Hotels Near Me - Washington, DC, District of Columbia

TASJA SUPER SWEET! willl come back! so sweet i love her! best post brunch vibes. The tasaj is the best i love her read more

Arlo Washington DC - Tasja was super sweet 10/10 the hospitality!!! recommend for any date nights or birthdays!! - Hotels Near Me - Washington, DC, District of Columbia

Stylish hotel with good energy. Rooms are small but cleverly designed. The common areas were perfect for lounging or getting a little work done. Would stay again. read more

Great hotel, clean and friendly. Wonderful breakfast. Peaceful sitting area with a fireplace.Great people, Az and Jules are wonderful. Much recommended! read more

Room is too small and slightly overpriced for what you get... when the site says breakfast is included they mean that you have to upgrade your reservation to include a breakfast package... A.k.a. you buy your expensive breakfast, but now you have limited your choices on where and what you can eat... So just save the money and longer than 9 million places have been walking distance read more

I love the Arlo! Not only is the place always clean, modern, uses tech to speed things up, and has a great and rooftop bar restaurant and cafe, but honestly it's the staff who make this my 7th time coming to this Arlo! They always find ways to help from big to small things! Alex in particular is my favorite this trip- finding me a room a little early which was a God send after a 4am wake up and rough weather the night before. Thank you Arlo! read more

Had a terrific stay at this lovely hotel. It was clean, contemporary, and well-appointed. When my room had no microwave for this tea drinker, I was brought an electric kettle for my stay. The shampoo, lotion, etc were good quality and available "greener" in refillable bottles. And, two CANS of water were in my room, rather than the typical, detestable plastic water bottles. The Chef's Tasting Menu at the restaurant featured six dishes that were interesting and delicious. I hope to stay there again for my next conference in the area! read more

I'm staying here with my two sons, and we love it. The staff has been amazing--very friendly, helpful, and polite, not just at the front desk but also on our floor (seventh). Additionally, the hotel is conveniently located within walking distance of museums and other attractions. read more

This hotel is AMAZING! Rooms are so cool. The restaurant and bodega have great menus and delicious food. Parking is easy. We're in DC for our college kiddo with some regularity and THIS is our place for the next years. read more

This hotel was nice. Close to Chinatown in but away if that makes sense. Less than a 10 minute walk to Capitol One Areana. It's very clean, front desk staff was very nice. They have a restaurant inside but we didn't visit and there's a mini mart there which was pricey-$4.40 for a can of Coke. Room is small so i woulld call it a boutique size room. Platform bed that was ok. They have a rooftop lounge. We went there after the game for a night Capitol and finger food. Bar was crowded so we saw a sofa. We sat down only for a girl to come over to us asking if we had reservations. It's 11p at this time and we saw no reserve sign on the table. Told her no we didn't. She suggested we can find seating at the bar (she was aware it was no seats). We took a second look and left the lounge. We were very disappointed with that service. It was another lounge seating there so it was not we were invading on someone's reservation. read more