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    Arlo Washington DC

    4.1 (25 reviews)
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    Sidecar
    Courtney L.

    I visited during Congressional Black Caucus week on a Friday for happy hour. The views are amazing. However, paying $30 for an 8oz Sidecar is insane. I had one drink and that was it. I didn't even purchase food because members of my group did and the portions were extremely small. We ended up leaving and going elsewhere. My recommendation: if you do visit, allow it to be your second stop. Not the first. Enjoy the views.

    Closet
    VeAndra L.

    I think the Arlo DC is a welcomed change to the hotel scene in the city. Many of the other chains are so cookie cutter in layout and design. I have only added pics of my room, but it would do you some good to check out the site. The lobby is beautiful, as are other areas within the hotel. The Bodega is very convenient. There is an on-site restaurant. The staff was extremely pleasant and professional each time I've stayed there. I've read other reviews about small rooms. I have only stayed in the room I've displayed during both visits. I thought the room was adequately sized. After all, most city hotels are leaning toward streamlining. At any rate, I loved my room. I love the architecture as a whole. The bed was comfortable. The bathroom shower had hot water and great water pressure (huge deal). There was plenty of space to stretch out in the room. I especially loved the sitting area and the nice touches throughout, like the exposed brick and the standalone closet. Plenty of space! The only annoyance I had was that the room stayed cold, both times. Nevertheless, it is a wonderful hotel. It is very convenient to other major go-to sites. I would both recommend it and patronize again.

    Robert M.

    I came to Arlo for a rooftop 30 and up function. The ground floor entrance is decorated in vibrant florals. Upon entering the rooftop, you see how grand the area truly is. The bar spanned a large portion of the room, and the views on the balcony are breathtaking overlooking DC.

    Croqueta de Jamon- the Arrels restaurant
    Cynthia R.

    This is an amazing hotel. Very modern living lifestyle. I love the look and smell right when you walk in. The check-in process was quick and easy. I had a great time here especially in the Bogeda and the Arrel restaurant. The room are spacious with huge windows. The lounge/conference rooms are a vibe as well. I walked all over this new hotel and I loved it. I hope to visit it again real soon.

    Entrance to rooftop bar, late night dining and pool area ArtDC
    Emily W.

    Was absolutely wowed by my stay at The Arlo and truly didn't want to leave for the next leg of my business trip. I selected it due to its photos, business lounge area, and price point. Gorgeous interiors, friendly and helpful staff (Shamar and team at the front desk were awesome), lovely dining room, fun little roof bar with late night dining (shout out to Mikey for a great experience!), and the most sumptuous bed--slept like a baby! I had some meetings while there and everyone who came to meet me commented on how lovely it was. I will most assuredly be returning when I have business in DC- will take any excuse to return!

    No ice buckets in the room nor in the ice room

    Do not stay here. I don't believe we could've had a worse experience from any hotel, let alone a 4-star accommodation if they tried. The hotel is beautiful and that is the height of what they offer. Through several mishaps, nobody on the service side returned a call, followed up, or resolved the issues on their own for the entirety of the 3-night stay. I had to request the urban fee be removed from at least one of the two rooms I booked, and I was only refunded two of the three fees. The front desk person confirmed my claims via service notes but could only partially fulfill my request. There was zero empathy or gratitude for my patience. I shouldn't have had to fight for basic service. 1. Day 1 - I asked for a simple birthday note in the room and was told this only came with a paid amenity. I ordered a basket of 10-20 artisanal snacks and 4-8 non-alcoholic drinks. What showed up was 2 bags of Doritos, a box of M&Ms, a box of Skittles, 2 cans of water, and a bottle of Ketel One. I had to email proof of what I should have received. The front desk staff laughed when I followed up, remarking that they'd seen the photo I emailed and told me it would be corrected. It never was. After more follow-ups, I was told the original items weren't in stock and that this was their "comparable" alternative. No one informed me beforehand. I was refunded the basket and given two breakfast vouchers--on Day 3, resolved by Jeremy. 2. Day 2 - A maintenance issue shut off water and closed the restaurant Arrels for the rest of our stay. That restaurant was 1 of the only 2 places you could use the $15 daily credit included in the urban fee--but it didn't apply to breakfast, and there's no complimentary breakfast. Other guests were also upset, saying the in-room marketing was misleading. 3. The main restaurant was closed, so we tried Art on the rooftop. We were told they only served "shots, beer, or wine," though we saw food delivered to others nearby. 4. Day 3 - Our TV stopped working around 9AM. We were told maintenance would be up "soon." At noon, no one had come. We followed up again at 5pm still broken. I called again and was told they'd send someone right away. After another delay, I was finally called back by Jude, who acknowledged the ticket had been ignored. He offered to move us to a new room (same level, not an upgrade), and helped with our bags. Appreciated his effort, but again, not 4-star service. 5. Ice machines are only on the 3rd and 8th floors, and no buckets are in the rooms. When I asked, I was told buckets would be near the machines and no key was needed. We couldn't find any buckets on the 8th floor and had to go to the 3rd. You do need your key to access the ice room. There were also microwaves in those rooms, which we weren't told about, despite asking if there was a way to reheat food. In all the front desk provided a lot of lip service and wrong answers with no follow up and no initiative for resolution. No one was outright rude, but they also didn't seem to care much either.

    Fortune cookies upon arrival: strawberry and coconut

    This place is beautiful! Let me start off by saying I was in DC for an extremely busy weekend, so I was only there for 2 nights. However, the staff was lovely with all of the people who were flooding the hotel and surrounding areas. We got there very early and couldn't check in til 4pm, which is the only downside, so plan accordingly. BUT, if you do get there early, they will hold your luggage for you until your room is ready! So you can atleast leave your luggage there and go off and explore while you wait! The rooms are gorgeous, just as pictured; and they leave a little fortune cookie on the bed for you (I believe they were flavored: we had 2, a strawberry and a coconut) ! It's in a central area, close in proximity to the arena and the sightseeing areas like the Washington Monument, Capitol Building and White House. The Smithsonian and Lincoln Memorial are also close by, but might wanna Uber for that! All in all, we had a great stay. 10/10 recommend and would def stay here again!

    Tasja was super sweet 10/10 the hospitality!!! recommend for any date nights or birthdays!!

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    Ask the Community - Arlo Washington DC

    Review Highlights - Arlo Washington DC

    The restaurant and bodega have great menus and delicious food.

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    InterContinental The Willard Washington D.C - Main tea area

    InterContinental The Willard Washington D.C

    (411 reviews)

    $$$

    I came here for an Afternoon Tea Etiquette Class and It was beautiful!…read more The interior was gorgeous and elegant! And they also had a cherry blossom tree w/ a bench inside for you to take pictures. They also have a restaurant that does Tea Service at 1pm and 3pm which I recommend my ladies to check out if you haven't already. In regard to parking, they have a parking garage in the basement but It is VALET ONLY. I asked the receptionist and she Indicated that room prices vary depending on the season but on average they are about $700 - $800 per night.

    My husband and I were chasing a Home Alone 2 fantasy. Lost in New York energy, but in DC. Christmas…read morerobes. Snacks packed. Jenny Lind Suite booked. That jetted tub was supposed to earn its keep. The room: genuinely beautiful. The technology: aggressively dated. The vibe: a 90s time capsule, complete with missing doorknobs. There was effort here, but it felt like the hotel was holding its breath, afraid any real investment might trigger the next recession. What they got right: The bellhops were fantastic. Warm, personable, fun. Truly the highlight. Most staff we interacted with were polite and willing to help, which made the gaps elsewhere even more confusing. What they got wrong (beyond the dated room and tech): For a hotel that loudly advertises luxury service, the customer experience fell flat. Outside of the arrival bowl of fruit, nothing felt elevated. Night two, we ordered pizza and planned a cozy Home Alone movie night. The technology made streaming impossible. Fine, cable it is. We called the concierge and asked for two plates. Just two. The answer was a flat no. We were told to walk down to the lobby restaurant and see if they might have plates "to spare." I'm sorry, what? The next morning, room service arrived... with someone else's order. It was corrected, but for a luxury hotel, that kind of miss is surprising. Housekeeping came through, but only halfway. The coffee and minibar were never restocked. In a suite. At a luxury hotel. This is table stakes. At 9:30 PM we stopped by the lobby circle bar. It was immediately clear the bartenders did not want to be there. I get it, service work is hard. Still, opening our interaction by warning us about last call at 11 set a strange tone. By 10:00, one bartender disappeared for 45 minutes. No refills. No check-in. No bill. Breaks are important. Coverage is also important, especially when you're selling a premium experience. Beyond the bellhops, much of the staff felt irritated to be present. Front desk to concierge, the energy was less "historic luxury hotel" and more "counting down the minutes." The hotel was also clearly prioritizing weekend tea and brunch revenue, to the point that the historic lobby was clogged with extra tables and largely unusable for actual hotel guests. Bottom line: this was not a luxury experience, and I would not recommend it. I'm only posting this publicly because I reached out directly to hotel management and never received a response. At that point, a review feels necessary.

    JW Marriott Washington, DC

    JW Marriott Washington, DC

    (489 reviews)

    $$$

    The location of this JW Marriott is stellar! We could walk to almost all the sites or pick up the…read moreOld Town Trolley that they provided credits to take and get a free shuttle to the monuments and Smithsonian Museums. Upon welcome we received free Trolley tickets for one day and some food credits, probably based on our Bonvoy Status (we travel all the time). The price for a room I guess because of the multiple conventions in the place was excessive. I think for a room, not a suite, it would have ben $750 per night during the week. I thought that was a lot so we used points, and the 1st night they had not held our King Room for us, and despite being our anniversary, we had to sleep in a double room and move the next day. Unfortunately, the double room was quiet, and the King Room had an adjoining door and we heard every little thing from the room next door. I would put this down one point, but the service, staffing and helpful Concierge made this place really nice for us.

    I stayed at this hotel during the Washington Monument America 250 light show and fireworks…read more It is a decent hotel in a great location. I'm not sure it's worth the price without the location, the hotel staff weren't particularly friendly or accommodating, and although the rooms were nice, certainly not luxury or as well kept as other JW MARRIOTT locations I've been to. As an Ambassador with Marriott, I was pretty dismayed that I was misled about my room type and sort of dismissed when I could have been in a more front facing room. Not sure I would stay here again unless I wanted a specific view of the George Washington monument.

    Conrad Washington DC - Sakura Lounge

    Conrad Washington DC

    (181 reviews)

    $$$

    Downtown

    An absolutely incredible experience from the moment we arrived. The attention to detail and…read morecommitment to service is evident with every staff member you encounter. Karim at the front door started off the experience, all smiles and never let me open my own door. The hotel itself is immaculate, very beautifully decorated and very well located. The staff at Estuary absolutely stole the show though, we must say. We are a family of 4 and were celebrating my daughters 8th birthday trip. From the second we met Asia and Shawnae at the host stand we were made to feel like family! Their warmth, love for the children and willingness to do anything to make their stay enjoyable was so genuine and greatly appreciated! Asia in particular went above in beyond any way she possibly could. She spent time with us, offered suggestions, and left us feeling like we have family here at the Conrad. Cory and Will made great drinks, always smiled, always remembered us and for that we are thankful. At breakfast we had the team of Kevin and Sandra and they also were amazing. Very attentive, did anything they could to make the kids smile, the service was always on point. Crystal at the front desk came up to the room and decorated for our daughters birthday, brought her a gift bag and absolutely made her feel special on her special day! In totality, we came with no expectations and left with every one of them being exceeded! This Conrad is amazing, the best one we've stayed at and honestly a hotel is only as good as the people that make it what it is. The staff here is remarkable, they deserve the regnition and offer their genuine touch openly and willingly any time they can.

    Our stay at the Conrad Washington, DC was one of the most meaningful hotel experiences I've ever…read morehad--not just for me, but as a parent. Traveling can be exhausting, and during our stay, my son Colin often went down to the bar and restaurant on his own in the evenings and mornings. What stood out to me wasn't just the quality of the food or service--it was how the staff treated him. Every single time, he was met with kindness, respect, and genuine warmth. He ordered his meals, sat comfortably, enjoyed his time, and never once felt awkward or out of place. The staff made sure he had what he needed, checked in on him naturally, and created an environment where he felt completely at ease. As a parent, that level of care is something you never forget. For me, the experience was just as special. Corey, the bartender, was exceptional. Each evening, he made sure I had exactly what I wanted, when I wanted it, and engaged in thoughtful, easy conversation that made the space feel welcoming and safe. It wasn't just service--it was connection, and it made a long, tiring trip feel restorative. This hotel doesn't just deliver luxury--it delivers humanity. The staff understands how to read people, how to make guests feel comfortable, and how to create an atmosphere where everyone feels like they belong. I've stayed in many beautiful hotels, but this experience stands apart because of how we were treated as people. Thank you to the entire team--and especially Corey--for making this such a memorable stay. We will absolutely be back.

    The Hay-Adams - Executive Studio room

    The Hay-Adams

    (175 reviews)

    $$$

    Downtown

    This review is for the 'Top of the Hay at Hay-Adam's' which is a terrace located on the ninth…read morefloor. I attended a dinner at the Terrace which had great views of the White House and the surrounding Neighborhood. The food was great and the service was good although I had a hard time getting an Uber back out of that location.

    This hotel has rooms with amazing views of the White House and St John's Church though you have to…read morespecify that you want to see the WH or you'll be facing the church. Rooms facing the WH are pretty pricey $850 minimum. The building is luxe in general. Off the Record Bar has great decor but the staff are unfriendly and rude. Honestly feels like a tourist trap these days. The bellMan broke my expensive rolling bag and didn't tell anyone. Put the broken pieces of the handle inside the bag and left me to discover it when I was leaving the hotel. I told the front desk and they said they'd have to look at the video camera footage to see what happened. I had a business meeting and was going to walk with my roller bag but had to carry it by hand as IT WAS BROKEN by their staff. I guess they didn't believe me that their guy broke it ergo the video replay. Later offered me $100 credit but the bag has to be replaced for $500. Said they couldn't help me with the whole amount. When the bellman put our bags in our room the first day of our stay my gf noticed a black evening bag with our bags....it wasn't ours; the bag had a passport, money, etc in it.. We called the front desk to tell them and they were totally unimpressed and acted like it was no big deal...said oh, ok we will send someone up for it. The overall attitude of management seems to be they can't be bothered with "the small stuff" I won't be staying there or going to the bar again. Not worth the $$$$

    Residence Inn by Marriott Washington, DC Downtown - This corner is set up for "elite members" next to the front desk.  Pretty underwhelming.

    Residence Inn by Marriott Washington, DC Downtown

    (142 reviews)

    $$

    Downtown

    Loved everything about this hotel! I recently stayed here…read morewhile working a conference. The room was spacious with a full kitchenette. The bed was comfy and the bathroom was also a nice size. They had a restaurant onsite with good food and drinks! Also there was a free continental breakfast in a separate area which I took full advantage of. The hotel also had a business center which was convenient. And most importantly, the staff were all amazing. Everyone I spoke with was helpful and kind. I would definitely recommend staying here.

    I would agree with the other reviews that this property is located in an accessible part of…read moredowntown DC. Most tourist attractions are a short uber ride away. There is a CVS store that is located in the same building so that's convenient if you're traveling light and need to pick up some toiletries. Room was simple and had all the basics. Full kitchen with all the essentials -- full fridge, microwave, stove, plates, bowls, eating utensils, etc. so ideal for guests who have an extended stay. Had a corner suite (room 411) so it was a bit more spacious but the view was unusual -- my view was directly of a conference room for a company next door. Hilarious to open up the curtains to see 15 people convening in the conference room. Front desk staff were nice. Bought a couple of Voss waters from their mini mart next to the front desk @ $12 plus tax each.

    Arlo Washington DC - hotels - Updated May 2026

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