I was previously a fan of the afternoon tea here and had visited several times in the past. Unfortunately, I will not return. I'm frankly insulted by their staff here.
During my most recent experience here, we opted for the unlimited champagne option and our server only filled our glass about half way because he didn't want to wait for the bubbles to subside. This led to us never receiving a full glass of champagne except one time when another person stopped by to refill. One time. Our glass was actually empty quite a few times, with us waiting over 20 minutes for our server to come back. Nevertheless, we didn't make a big deal about it, and paid our check before we left.
When we were leaving, we were asked by a manager how everything was, and I mentioned that the glasses of champagne weren't poured properly. I told her that I wasn't looking for any type of compensation since we both already paid each $200+ bill, I just wanted to talk to them about how the server poured the champagne. I had already planned to return in the future regardless, because I love afternoon tea. She told me she would let someone know and they would give me a call. We then stepped into the Round Robin bar for a drink before leaving. My friend was driving later in the evening, so she got a mocktail. When I stepped away to go to the bathroom, a manager came by and paid for a round of drinks, which was a surprise. Again, we didn't not ask for this, but it was nice.
The next day, I received a call from the tea room manager. He said he had to talk to his manager and call me back. He never did. When I finally called back to speak with him, he proceeded to insult me by insinuating that I was lying about the situation and tell me that we had 3 servers the whole time we were there (we did not) and that my friend and I had consumed 2.5 bottles of champagne (for only two people). That was not even remotely possible because 1) I cannot consume that much, so we both would have been wasted and sick, and 2) My friend was driving later and only had a few glasses. I was truly flabbergasted and disgusted by this lie. Where did this information even come from?
Anyway, I'm truly insulted and disgusted by Willard at this point. I love afternoon tea and go often, not only here, but in every country I travel that offers it. I will not be returning here.I was previously a fan of the afternoon tea hear and had visited several times on the past. Unfortunately, I will not return. I'm frankly insulted by their staff here.
During my month recent experience here, we opted for the unlimited champagne option and our server only filled our glass about half way because he didn't want to wait for the bubbles to subside. This led to us never receiving a full glass of champagne except one time when another person stopped by to refill. One time. Our glass was actually empty quite a few times, with us waiting over 20 minutes for our server to come back. Nevertheless, we didn't make a big deal about it, and paid our check before we left.
When we were leaving, we were asked by a manager how everything was, and I mentioned that the glasses of champagne weren't poured properly. I told her that I wasn't looking for any type of compensation, I just wanted to talk to them about how the server poured the champagne. I had already planned to return in the future regardless, because I love afternoon tea. She told me she would let someone know and they would give me a call. We then stepped into the Round Robin bar for a drink before leaving. My friend was driving later in the evening, so she got a mocktail. When I stepped away to go to the bathroom, a manager came by and paid for a round of drinks, which was a surprise. Again, we didn't not ask for this, but it was nice.
The next day, I received a call from manager of the tea room manager. He said he had to talk to his manager and call me back. He never did. When I finally called back to speak with him, he proceeded to insult me by insinuating that I was lying about the situation and told me that we had 3 servers the whole time we were there (we did not) and that my friend and I had consumed 2.5 bottles of champagne (for only two people). That was not even remotely possible because 1) I cannot consume that much, so we both would have been wasted and sick, and 2) My friend was driving later and only had a few glasses. I was truly flabbergasted and disgusted by this lie. Where did this information even come from? And lastly, if I was expecting any type of compensation, I would have said something BEFORE I paid the bill. I simply wanted to give them feedback, but was insulted instead.
Anyway, I'm truly insulted and disgusted by Willard at this point. I love afternoon tea and go often, not only here, but in every country I travel that offers it. I will not be returning here just to be insulted after paying $200+ (per person). read more