I am not amending or deleting my review of yesterday regarding my call with this business. Rather,…read moreI am posting this as a supplement based on my long call with the same business today and to inform the public about their business changes. In the response to my original review, "Will" (who I understood to be the owner of the business, as represented on Yelp) suggested that I cool off and call them back to let them explain what is going on with their services and prices. After thinking about that, and based on my long very good relationship with Will over the years, I decided to take him up on the offer. Today I called ComputerUSA again. The woman I spoke with yesterday answered the phone. I asked to speak with Will, the owner. She told me Will was not available and that he is no longer the owner of the company, that she is now the owner. I expressed surprised because, during our call yesterday, she confirmed that Will was the owner and that she would become the owner "very soon". [I would note that, at least twice during our conversation today, she said she was "not happy to have to say that she is the owner of the business". What???] When I noted that discrepancy, she simply responded that she is the owner. We then had a call that lasted about an hour. That call was, at times, confusing, challenging, enlightening and very disappointing. But, it was very valuable at the end. We first discussed my question from yesterday about the planned future of the company. After again noting is was their initial intention to close the business, she said they decided to restructure the business and make it profitable. Without rehashing most of what was said, the bottom line is they are COMPLETELY changing the business model for ComputerUSA and the company we have used for years no longer exists. If she had made that more clear yesterday, we would have had a shorter and less antagonistic call. [I think that this is one of the best uses of Yelp - to let others know that a business they have been using is changing dramatically.] Yesterday we discussed 4 different services I currently get from ComputerUSA: security, remote access, Microsoft program support (for me, Office 365) and backup services. Yesterday she seemed to confirm they would continue those 4 services, but for substantially increased costs: $110 a month versus my current payment of $25.99 per month (an increase of 400%). Today that changed. Today she said they have decided to no longer offer back-up services to individuals. She claimed that doing back-up in accordance with the current legal requirements is MUCH more complicated and expensive than what ComputerUSA had been doing (she had a few serious criticisms of Will). Thus, they will not offer it going forward. Today she also said they have decided that they will not offer support services from Microsoft programs - she really dislikes Microsoft and doesn't want to deal with them. She did say that would continue to offer the security and remote access services to individuals (at a significantly increased cost), but very clearly "WARNED" me that they will likely discontinue the remote services in the next 6 months. That leaves only one service going forward. Thus, as she recommended, I need to research an alternative provider for the services (and she claimed there are many out there). So the bottom line is they are significantly changing the business model, which they of course have every right to do. It would have been good if they had been more clear about that. Looking at some of the earlier Yelp reviews for ComputerUSA I see many people who had the same very successful relationship with the former ComputerUSA as I did. I and my husband used their services for MANY years. I really enjoyed working with Will, Chris and all of the staff. They were friendly, helpful, very capable, responsive, etc., but that no longer exists. At the end of our call she noted that she does not want to do business with me as a client going forward. And she suggested I probably don't want to be doing business with her. On that we were in complete agreement. So, for those of you that have used ComputerUSA in the past, know going forward that company and their services no longer exists. Caveat emptor.

Received phone call from CUSA that was unclear but sounded like an increase in monthly from…read more~$15.50/month for in-store and remote help to $35.42 OR they would refund what is left of my yearly contract. Visited the store in person, the engineer there was very polite but referred me to Nina (the person who had called me). Disappointed - they have been so helpful over several years. Checked Norton & McAfee and their yearly rate is substantially lower. Guess my best option is to cancel.

I had my computer repaired here and I'm very happy I found this place. They are very professional,…read moreso you don't need to worry about the information on your computer. They worked quickly and kept me updated about every issue before doing any repairs. I'm really happy I chose them. One of the main reasons I picked this shop over other computer repair stores was because they open early in the morning, which allowed me to get my computer repaired as soon as possible. Thanks Josh and Kurt

This is a repair shop run out of Eric's garage. Great technical knowledge and very personable. I…read morewould definitely return if I had laptop issues.

Nick is extremely skilled and technical. I requested him to help me erase the liquid metal in my…read morelaptop, and then replace with a PTM7950 thermal pad. He has a very rusted and rigorous steps for every service he does. The price was also extremely reasonable.

I had a new HP laptop and an Epson 4950 printer so I called custom computers .l had used them…read morebefore and good experiences taking my computer to the shop. This time I needed a home appointment to get printer hooked up to print from my iPhone and iPad and a 2d monitor and keyboard hooked up. 3 hours later keyboard and monitor working but was told something was wrong with the printer setup and didn't know how to fix it. PRICE $372 The next day I wasn't sure what to do so I started looking up what could be wrong. Took me a couple hours and I finally got everything working iPad and iPhone. Had it been fixed by the guy who came I would have said expensive but it's working. But $372 and not fixed I felt a little ripped off especially since I got it working and I'm not a computer person. I won't make that mistake again!

I went to Paul for a consultation for building my new PC. Paul gave me very good advices on what…read morecomponents I should buy. He saved me thousands of dollars on the PC components. He was also very helpful when I called him for questions and gave me a lot of good advices. At the end, I was able to complete my build and boot up my system successfully. The new system runs very quiet and fast - all thanks to the components recommended by Paul. I would definitely recommend anyone who wants to build a new PC to have an initial consultation with Paul, and even have him build a PC for you. Paul is very smart, intelligent, and knows a lot. He definitely is a passionate expert on the hardware stuff. Moreover, he cares about his clients and he wants each client to be successful on their computer stuff.

As I was checking to get repairs for my Laptop, I spoke to a couple of vendors via yelp and Paul…read morewas the rudest person in this business. Instead of providing me quote for the simple repair, he tried selling me a used laptop that he claims he gets from businesses, which at first I thought was a good choice. II asked him for the specs to understand what he is offering and if the laptop is new or used/refurbished,, he sends a rude reply saying that he had intuition it's not going to work. This is not how you run a business where you get rude response just to understand what you are agreeing to buying. Will not recommend him.

I'm a small family business owner in Walnut Creek. I had a banking scam attempt and asked Riz to…read morethoroughly inspect and disinfect my laptop. He did find a script and removed it. He also made suggestions for me to tighten up my overall digital security. I am just delighted to have found Riz and expect him to be our go-to local tech support, particularly for our hardware. Thanks Riz!

Don't go here! My hinge was broken on my laptop. It took them over a week to get it back to me…read more They drilled 4 screws through the top of the laptop to hold it together. That could be done very quickly. I had to call everyday to push them. I was really getting pissed off! Glad I didn't need a more serious repair. Oh and it was $200! What a rip off scam!

Great service and value. . V quick fix to my HDD / added new drive, v competitive pricing and…read moreexpeditious service. Would definitely recommend, 100%.

I was impressed with all the 5 star reviews so I decided to try this place since I was looking to…read morefix my laptop that wasn't charging. This seems to be a common problem among those who posted a review. My laptop just wasn't charging and I was getting an error message on my screen. Anthony Russo helped me by experimenting with several cords he had and he concluded it was the box of my charger that was bad. Fortunately he had one that worked for my laptop. He was able to diagnose and give me a new cord in less than half hour for $30. I'm glad to finally get this fixed. Anthony Russo has a kind demeanor and easy to talk to. I highly recommend him with any computer problems you have. The business is located on the 2nd floor of the building and even though there is supposedly a garage nearby, I was able to find street parking and fed the meter (4 quarters for half hour).

I walked in with a brick in my hand and Josh was able to revive my iPhone XR. He did exactly what I…read moreattempted to do only his magic touch worked. Josh didn't make me feel like an idiot and even offered advice on how to handle my "storage is full" issues, all with no charge. Give them a call for screen repairs, screen replacement, battery issues, etc.

A very good experience here. Straight forward, no frills with good communication. I was helped with…read morerestore and recovery of an ancient Mac hard drive.

I recently started a consulting firm and, for the first time in my career, I am relying on my…read morepersonal computer. Unfortunately, my computer began to slow down and became very unresponsive, which made me extremely anxious since I don't have an IT team to turn to. I found Acamar Computer Services on Yelp and decided to contact Evan based on his excellent reviews. Everything I read was accurate! After explaining the urgency of my situation, Evan was able to see me that afternoon. During the consultation, I mentioned that I was prepared to hear that I needed to buy a new computer, considering I had purchased mine in 2021. However, after just a few minutes, Evan informed me that my hardware was in good condition. He only needed to address the "software bloat" to get my computer back in order. He also assured me that once this was done, I would likely have another two years before needing to worry about replacing my computer. We spoke on a Friday, and he kindly asked if I needed my computer back over the weekend or if I was okay leaving it for him to start working on it the following Monday afternoon. I chose to wait until Monday so I could finish a few more tasks. I dropped off my computer on Monday evening and picked it up the next day. Evan took the time to explain in detail everything he had done and how each change improved my computer. Evan is extremely talented, efficient, and a pleasure to work with. His pricing is very competitive and well worth every dollar spent. His primary focus is on delivering exceptional customer service, which is exactly what Acamar provides. I informed Evan that he is now part of "The Chrysalys Team" and will be my go-to IT professional for all my computer needs moving forward. I cannot recommend Acamar highly enough. Evan is a lifesaver!

Charged me for a repaste and cleaning of my ASUS G14 laptop. The laptop came back to me still…read moreoverheating. I took it to a more savvy tech buddy of mine who upon opening it up discovered that the CPU and GPU still had the original liquid metal thermal paste. Two conclusions here, improper work, or dishonest work. In both cases very bad for the consumer.

Matt is absolutely marvelous! I called because I could not open my QuickBooks and he solved the…read moreproblem over the phone in 5 minutes by asking me to restart my computer. Such a simple thing I forgot to do in my panic. Thank you Matt - I'll be in touch when I need more computer help. Great value!

I worked in a tiny office so when it comes to tech support we need to contract out. EBTS was a…read moregreat experience. They came quickly and fixed our printer issue that arose when we transferred internet services. I recommend their services 100%!

The manager, Hadi, is a good man, and willing to deal with issues and talk about solutions. I had…read morea complaint, and came on pretty strong, not hostile, but firm and with some pointed concerns, and he stepped up, acted like a person of quality and met me in the middle. You don't find people like that often, and although I had an issue with something that was not to my liking, the best possible resolution is when there's listening and give and take, which Hadi, the manager there, definitely demostrated, not just lip service, but genuine accountability. I can recommend this shop for this reason, the work I had done was minimal, too simple to recommend them beyond what I've said, but I have no reason to believe that these ethics do not extend to their workmanship.

I wasn't able to troubleshoot the issue with my pc so I dropped it off at ComputerLand. They're…read morewere one of the few spots open on a Saturday that didn't require an appointment. They discovered the issue in 1 day and ordered/installed a new part in a couple of days. The price is fair, they're nice, they work quick and they kept me updated throughout the process. This will be my go to spot in the future. Quaulity