On his website - He confidently states the truth of who he is and what he does; "A trusted Expert - When you call - He answers -, Schedule an appointment and he is at your site!". He got rid of my nasty Viruses, answered all my questions and got me back on track with all my connections. I was very impressed with his work ethics! Thank you Ralph read more

I spoke to him on the phone and he immediately told me that the computer could not be fixed as it is too old. About 5 minutes into the conversation, he abruptly told me he had to go and talk to his wife. I asked if he would call me back and he said yes, later in the evening. I never heard back. read more

I had the worst customer service experience ever. I called to ask Ralph a few questions about a computer that I'm building. I simply said I was hoping he might be able to answer a question I had about graphics cards and before I could even finish my sentence he rudely interrupted me and yelled back, "sorry, not possible. Goodbye!" And hung up on me before I could even ask him what he specializes in. If that's how he treats first time callers I can't imagine how he would treat someone he services. If he didnt have the answers I was looking for but was nice about it I would definitely consider calling him about whatever he specializes in, but he was so rude I recommended everyone avoid this man. read more

Amazing the amount of things he did in a short time. All done remotely. Anyone in business, with a yelp page, knows that sometimes you run into some evil clients, who have nothing better to do than try to hurt people, and his business is no exception to that sad rule of doing business in Oakland. read more

This is my second review of the Computer Maven. My first problem which was higher priority was being unable to be seen in an important Zoom meeting. Ralph gave me a tip over the phone which solved my problem and saved my bacon. Now, the second and really BIG Problem. Before Microsoft Tech Support my Workhorse Epson printer worked just fine. But AFTERWARDS my printer was caught in an endless loop printing out some kind of Epson report: Job Name set Stringcodeset=UTF8 20 lines of stuff like "Set Outbin=Upper" and then pure gibberish. I could find no print queue. I stood by the printer and depressed the Cancel button - it didn't work I pressed the Reset button - didn't work It just went on and on like The Sorcerer's apprentice. Finally I unplugged the USB cable. Epson Support had no idea what was wrong. So I called Ralph. It took a while but the printer works properly again AND he really cleaned up the junk on my computer which was making it run really slooow, scanned it for viruses/malware, and now I feel like I have brand new shiny machine. I highly recommend the Maven. read more

Into my fourth year of relying on Ralph for computer and internet issues. He's a pro.

Computer Maven responded quickly online advising me how to handle my issues. I ended up going to a shop as I wanted my exploded battery handled and disposed of carefully. I appreciated his care and response, rate these days with no business being transacted. read more

If I could give this $200 per hour 'casual guy' self styled maven a minus I would. When he finally rolled up - one hour and a half late - no prior heads up e.g.I'm running late phone apology; walking into my office unannounced - couldn't even ring the door bell - I told him he'd blown his chance and sent him away. Which was lucky for me as I found a company that proved to be the tops. read more

Can't recommend Ralph. He charges by the hour $140 per. At that pricing, I expected my computer to run like a Swiss watch after he left. He spent two plus hours "tuning up" my computer, reverting from the latest Windows 10 release, to a "Windows Classic Shell" and removing some superfluous applications. At one point he suggested malware was to blame for my connectivity issues, even though my McAfee was showing clean. He installed some freeware, Malwarebytes and CCCleaner. My network connectivity issues were worse after he left. Out of frustration and because it's one of the few things I know how to do, I rebooted my AT&T Uverse router and things are running much better now. Did Ralph's "tuneup" help? Maybe. I learned a $280 lesson that I should try simple solution before calling a technician. read more

Computer Maven Ralph truly is a computer expert, serving up repairs with extraordinary customer service. I had an installation problem on Friday and Google suggested contacting Computer Maven. Ralph returned my voice mail message within five minutes and we set an appointment for the very next morning. The problem turned out to be much more serious than expected; I had a very dead hard drive, requiring Ralph to take my computer and rebuild it (both hardware & software). As it was the weekend and the work would be time consuming, he estimated that it would be completed on Monday: Tuesday at the latest. Much to my delight, Ralph contacted me mid-afternoon the very next day (Woo Hoo!) with the wonderful news that the work was completed and I could have my computer back Sunday evening. Thanks to Ralph, I now have a lean, mean computing machine. I would recommend Computer Maven to anyone for a warp speed fix. read more

I have had very good experiences with Ralph, "Computer Maven." He has come to my aid twice now in emergencies. The first time was on a Saturday, which took time away from his family. My business in very dependent on our computer system, like most businesses. He's helped me numerous times by telephone, with little problems without a bill. read more

ComputerMaven has been a real find. I've used it many times. You can search, but you will not find a better computer specialist. With timely response and availability I didn't have to wait long to have all issues resolved. From removing a Virus to setting up a new system, ComputerMaven is the only call you'll have to make. read more

Ralph was available to come to my home an hour after I called which was great as everyone else was going to take several days before my PC laptop could even be looked at. He was here 4 hours and the computer is somewhat fixed. It is a little faster and the word issue of not loading from the desktop only occasionally happens now, but I do not have confidence that my laptop is really fixed. I am going to give it a couple of weeks and then take it somewhere else. Ralph's rate of $125 an hour makes me expect a person who brings the knowledge with them. He spent a fair amount of time looking things up on the internet to figure out the problem. Fortunately he just charged me for 2 hours read more

Computer Maven has been an invaluable resource for our financial services company. On numerous occasions, he has fixed total computer crashes in a very timely way. Once, some strange malware deleted all of our drivers and made our whole office computer system unusable. Maven got it fixed within one day so we could continue to work. Other times, he has replaced hard drives that have suddenly crashed, including getting all of our data back, and resetting RAID drive control systems. If you need someone who can deal with both the hardware AND the software AND security issues, Maven is your Man. read more

This guy knows his stuff AND is a Hero. On MLK weekend - Sunday night my computer glitched after trying to download a driver. He came out in the POURING rain and spent two hours fixing the problem, updating the computer and making it better than it started. Knowledge and Service. I wont look anywhere else again! read more