My Internet connection was disconnecting randomly so I decided to replace the modem. While I was at it, I picked up a new router device with VPN capability as this was now a requirement when working from home. After hours of configuration and reading documentation, I still had no connection. I called my ISP but there help was limited since I was using my own equipment, the separate router, which they didn't cover. I called a few places and decided to contact Computer FaLT since they were reasonably priced and mobile to boot. After about an hour and a half, Carlos arrived to assist. Very knowledgeable, put me at ease from the get go. He found the settings were not the problem and by updating the router's firmware, was able to restore connectivity. I also learned that I really didn't need a VPN router since I was using a software VPN client on my desktop. Carlos opened the necessary ports in the firewall and showed me how to use the VPN client. All of this done within 40 minutes. It's comforting when you have someone you can call for your computer needs. Thanks Computer FaLT!! read more