I worked with Brian and Armand on getting a new printer set up…read more They consulted on the viability of fixing my old printer vs getting something better in place. I gave them a price range to work with and they worked to get me a great printer at a great price with all the features I was looking for then applied a credit they gave me on their first visit to putting in the new unit. There are still professionals out there, these guys are just that. professional. Thanks Brian and Armand Pete Berkland North Andover

From the owner: Look to CMIT Solutions for local, friendly IT specialists who are always close by and ready to take…read moreyour business anywhere you want to go.

My elderly father got caught up in an online scam that left his laptop full of malware. I own a…read moresoftware development company and I'm very technical. I wanted to find someone who was actually technically qualified to handle this, and I have. I had thought about going the Best Buy or Geek Squad route, but I've had mixed results with both over the years, and honestly I didn't want to make my parents drive somewhere to drop off the laptop, just to have to drive there again to get it another day. They're quite elderly and I needed someone who could just go to them. When I called KC Technologies I immediately spoke with Kael, the technician that would be helping my parents. I liked that I was speaking directly with Kael because I was able to explain the details of what had happened without a call service or some kind of dispatcher trying to recreate the information. He walked me through their process for cleaning and securing the laptop, which in my opinion was comprehensive, and assured me that they had handled this exact type of situation many times. quickly arranged a same-day, in-home visit for a very reasonable flat fee.. He went out to my parents' house in the evening, so I didn't hear anything else about this until the next day. My parents talked about Kael for days afterward. That might not sound like a big deal, but my parents are not exactly known for handing out compliments. They said he was kind, patient, easy to talk to, and that he explained everything he was doing in a way they could actually follow. He never made them feel embarrassed or foolish about how they ended up in the situation, which meant a lot. Kael also didn't just fix the one laptop he came for. When he assessed the situation, he took it upon himself to check the two other computers in the house, found malware and hidden files on those as well, cleaned everything up, and set my parents up with software to help protect them going forward. My dad offered to pay him more for checking the other computers, and he refused to accept it. Perhaps I'm getting cynical in my old age, but I'm not impressed by much these days. That said, I'm extremely impressed by this company and specifically this technician. These folks were professional, thorough, and genuinely kind. As parents get older, the internet becomes a minefield and it's really hard to find someone local who will show up at their door, treat them with respect, and actually solve the problem. KC Technologies did all of that. I'd recommend them without hesitation and would definitely use them again.

Showed up 2 hours late and had the audacity to be annoyed at ME…read more When I pointed out he was two hours late, he said "I have other clients, you know." No apology. No explanation. He then spent 30 minutes on his phone before telling me he'd have to "come back another time." He never came back. Super rude and seems more like an intern in experience

David was great. My mom had a laptop that the screen bezel needed to be repaired. He ordered the…read morepart for me and the work done was very good quality. The cost was less than half of what the geek squad wanted. David was very knowledgeable and professional. I would not hesitate to recommend him, or use him again.

From the owner: Computer & laptop repair. **FREE estimates** Data recovery, virus/malware removal. Printer/scanner,…read moreremote support. Identity theft prevention specialists. Microsoft Windows and MacOS systems. Over 25+ years of experience. **We speak Spanish/Portuguese**

OUTSTANDING SERVICE!!! Hilario was a very nice, clean…read morecut young man Trying to make his Business get off the ground. I had a Mac book that needed some work done to it along with a cleaning of sorts! Hilario came to my house, spoke to me about my needs and took home my Mac book and brought it back to the next morning! And it is working great!!! PLEASE, PLEASE Remember you get what you pay for in this world! The cost was I think maybe a little bit too high seeing that I gave him something he could use, but it was $260.00. Sense I've gotten it back it has been working great. I would definitely recommend him!!!

From the owner: With experience in Apple & Microsoft certifications North Andover IT Solutions is your one IT stop…read morefor all your needs. We provide 24/7 6 days a week Support: Home & Small Business Networking, computer repairs, back up and more.

Jim from Computer Shrinks....has "NEVER" let me down. I have been working with him for about 10…read moreyrs plus. I have had some serious problems...like 60 different virus's in my email. I have had a few major problems over the years and Jim has always taken care of them. I now have him monitor my computer 365 and have a back up program with him in case my hard drive gets fried! Since I am a small business owner Jim is a "GODSEND"! Helene G

I am a small consulting engineering business that does not deal in computers but of course is…read moretotally dependent on them. My 8 year old mainstay was really showing it's age and I went to Jim Beaucaire at Computer Shrinks to get an updated computer and the ability to remain seamlessly in business while learning/absorbing the new machine & especially software. Jim had supplied the old machine & similar training 8 years ago. Again, Jim supplied a reasonably priced new computer and the training it took to enable me to switch over without losing time or business. I recommend Computer Shrinks highly. Ted Carroll, Carroll Engineers, Inc.

Wish we had NEVER gotten involved with the Computer Doctor! We have had problem after problem with…read morethe computer we got from him-constantly losing info, calling him with problems and issues. Our printer stopped working after 1 month-after several messages to him, he told us it was a piece of junk-so why did he sell it to us? Constantly calling, and when I do get him, he gets very defensive and belligerent, acting as if issues are my fault. He hasn't returned my last two calls so we've given up calling him. He is insistent that icons are on my computer that just aren't there, and gets upset with me when I try to explain they're not. We've wasted well over $1200 on a computer, printer, and repairs. When I mention his name at Staples, I was told he was a quack. Really regret dealing with him. Do NOT recommend.

I called Ron Elkin to inquire about a possible home visit. We spoke twice on the phone as he was…read moredriving. He offered a few suggestions, just about all of which I had tried before and none of which helped at all. In the end, he told me that it did not sound as if he could help with this problem. There was no discussion of charges for the discussion. Neither did he ask me for contact information such as an address. A couple of days later, the mail brought a bill from him for his time. He added no value and did not pretend to. The transaction fails the basic business principles of being forthcoming and above board.

My favorite place to take a computer when it turns out the computer is smarter then myself. They…read morewere able to fix whatever I did to make it run really slow and all at a reasonable price and time frame. They give a break down of what they did. They staff was helpful and nice to work with and don't make you feel dumb for breaking a new laptop pro computer

Having been a client of Visiting Geeks for more than 10 years, we are clearly fans of the business…read more Management/ownership has changed during our tenure, but quality of service has not. The company offers home/office service visits, but we frequently drop off our towers/laptops for maintenance. Turnaround is very speedy. Visiting Geeks delivers sage advice on upgrades (when needed) and does solid repair/maintenance what's more, they can do the research/shopping for you and will tailor a system appropriate for your personal needs/use. Visiting Geeks is happy to recycle (for you) older/disabled systems so you don't have to wait/take to your town's 'computer/monitor' recycling day, and even refurbishes newer systems for resale (perfect and less expensive solution for school aged kids or the casual computer user not requiring the latest and greatest in technology). Travel to Merrimac, MA (should you live a distance away like we do) should be figured into overall repair costs, but we are very satisfied with the service, advice and support we get from Visiting Geeks. When/if something goes wrong (which frequently happens with computers/technology), Visiting Geeks fix it to the best of their ability. They offer sage advice on solutions, upgrades, software, etc. We're happy with the service the company has delivered and would absolutely recommend them.

Chris Fillippi at Fliptek does amazing work! I gave him my…read moredesktop HP computer which I bought as open box at best buy two years ago. Even when purchasing it, my system ran super slow. I worked from home as a secretary for a petsitting company and it was very hard to get work done. When enrolling in school, It was impossible to open any files or get to anything without it taking a good 10 minutes to come on. I heard great things about Chris and needed my computer looked at. He gave a free diagnostic and said he will come up with a price after looking at it and seeing what it needed! He picked it up quickly, gave me a very affordable price and returned it within a few days. If you don't agree with the price, then he will drop it back off to you with no problem- but it is extremely affordable. He explained everything going on with it in detail and recommended I install a program to help protect against viruses as well! He also says he backs up his work and if anymore issues arise to always contact him! Thank you Chris! It's nice having a computer that loads in a timely manner. I have installed the virus protection you recommended as well!

From the owner: FlipTek Systems provides proactive, monthly, fixed fee Managed IT Services for all of your PC's,…read moreServers and Networks along with providing CIO Strategy and Budgeting services and solutions. The system engineers in our Network Operations Center (NOC) monitor the health, security and status of your business's entire IT infrastructure. We anticipate and prevent technology issues before they happen. When issues do arise, our FlipTek Systems technicians will resolve them quickly so as to reduce and eliminate downtime. We manage the entire Technology Lifecycle so that you can focus on your business. The ongoing maintenance, support and security of each of your assets is our first priority. In the event that an infrastructure component is compromised, we work to recover data quickly so that you can return to normal operations.

Excellent service, very knowledgeable, kind and friendly staff. I've gone in now twice with issues…read moreI've been having and each time they took the time to help me right there and then and didn't charge me. Granted it was a quick check and I asked them specifically to look at one component but it still says a lot about the type of operation they run at Microtime Computers. Most recently I screwed up the installation of a graphics card and I thought I fried my PSU in the process so I brought my system in and they tested it for me. Sure enough, I killed the PSU. I asked what my options were/if they thought I killed other components and the guy told me it was possible that I did but it would be $90 to take a close look. He recommended I buy a new PSU, plug everything up and hope for the best considering I would need a new PSU regardless. If I was having troubles he told me to bring it in first thing Monday and they'd evaluate the whole situation for me. I got lucky and everything survived, system started right up with a new PSU. They could've charged me the $90 and then told me all I needed was the PSU but they didn't do that. I'll be back whenever I have an issue I can't deal with by myself.

Microtime Computers has supported our small business for over 7 years, through multiple…read morehardware/software changes and network configurations as well as untold numbers of "emergencies". They have always been incredibly responsive, extremely professional and wonderfully customer-oriented. And they are really nice guys! Steve and Max are great at explaining things in a way and language that a non-techy person like me can understand, while guiding me in making good long-term choices for my business. They find answers to problems and needs while keeping my budget in mind. Over the years I've referred at least 6 other business clients to them, all of whom are happy with their services. My employees also use them for home computer and network issues. Microtime works with me as a true partnership and I can't imagine my company without them.

Our network is running SMOOTH and FAST. Backups and software…read morepatches are no longer a concern. BNMC does it all for me so I can work on other projects.

From the owner: BNMC, an established information technology (IT) network services company, works as a strategic…read morebusiness partner to provide organizations with proven design, implementation and support solutions. BNMC offers server, desktop and network management and support via its NetPartner™ managed services solution. BNMC also offers Private Cloud server hosting and co-location, consulting and IT project implementation and virtual CIO services. BNMC helps to solve business problems and to improve overall profitability and productivity, in partnership with the senior management of every client organization. BNMC is on the Massachusetts ITC47 - Category 6 state contract and is a certified minority owned business with the Massachusetts Supplier Diversity Office.