They're very accommodating bc I was interested in a pair of work boots that their store didn't have…read morein my size. Salesperson located them & gladly refunded my original purchase at the Justin store. Went to the other location & purchased them! Thank You Academy Staff!

As a former employee who use to work here during the summer, I would like to leave some tips and…read morepointers to hopefully help anyone present or future. When calling the store... I am not sure why the phone system takes you back and forth with the calls and transfers, INSTEAD, next you call dial '0' (zero) and it will send you straight to the store phone with someone immediately, NO wait time! Wanting to buy an item but want to make sure they have before driving to location or could be the last in stock?... Again, when calling the store always dial '0' (zero) to be sent straight to someone who has the store phone. It was crucial a manager or team leader would have the phone and must answer at all times. Now say you want to be sure possibly the item you want is actually there, depending on the item they will transfer you to the department needed and an associate will try to check for the item straight away. (Best Tip: depending on item, it is best to have a "SKU number" handy, this will help them best see the item you want in the system and all details for it.) Questions for online, curbside, in store pick up orders... #1 rule at Academy, THEY CANNOT PUT ITEMS ON HOLD! They will always suggest to order online, why is it best? You order will have a 7 days period to pick up, after that it will go back on floor, payment amount will be put on HOLD, not charged, until AFTER COMPLETED pick up. If order is CANCELLED, simple reasons are the item(s) are they DO NOT have them. Regardless of what the system says, system/online is NOT always accurate. Better to call and verify. Now since order is cancelled, you will NOT BE CHARGED! Depending on bank, it will take 2-3 business days for the full refund. I will admit compared to other stores, the emails TAKE FOREVER to notify you that your order is ready/ been picked up/ or cancelled. Merchandise info... 3 trucks arrive throughout the week, they do not know what they will get UNTIL IT ARRIVES. So any questions about certain clothes, shoes, ammunition, grills, play sets, etc. won't be truly known until they receive shipment. Wanting items built, shipped, or delivered... Many times people wanted their bikes, grills, and even play houses built and be ready for pick up for a certain day. Depending on item, it can be built but there is a third party builder, meaning they won't always be there and if so it will only be once a week. Certain items can be shipped or delivered to home, depending on item there may be a shipping charge, like a playground set or even a grill. IT ALL DEPENDS ON ITEM & LOCATION! Having to wait a long time, or no one there to help... Since the pandemic, every business has been affected one way or another, either short staffed or illnesses. In this case, many people are hired by what they know or are only trained to do for the acquired job. Meaning someone taking care of the clothing department can't say they know everything and anything about certain guns or ammunition. Or a cashier knowing every bit of information about a certain bike or athletic gear. Waiting a long time to get help will be one of the following: someone for that department is busy helping a customer or another associate with some task request, short staffed or no one is there for that department, getting held up with customer after customer. IT HAPPENS, but please be understanding many places are SHORT STAFFED, so someone can't always help immediately or be there in 2.5 seconds. Really want to grab managers attention by how your experience went?... After every purchase, BOTTOM OF RECEIPT! A survey to let the store know how your experience was, if you received help and if so who? (Name of employee) Was there anything good/bad about your visit, if bad then how can store improve? THESE REVIEWS ARE SEEN BY MANAGERS EVERYDAY! So they truly MATTER, even if you go for a simple purchase of a cup to a cart full of items, this will let managers know what happened and how to fix it. If you guys experience any issues or questions let me know, I'll be more than happy to help. I'm just trying to pass along advice to help anyone in anyway.

I usually visit the Dick's location attached to Stone Briar Mall. I decided to take a chance on a…read morenew location for the first time in a long while and I was sorely disappointed. We arrived today Saturday, August 2, 2025 around 2:30pm. There were two gentlemen facing us upon entry that I assumed were going to greet us. Instead they were chatting it up and couldn't be bothered by us. But I get it, maybe the conversation was good. Next we traveled towards the back of the store to check out their shoe selection. There were over 20 people standing around waiting. I saw no employees in the shoe department. We hung around for about 10 minutes and then decided to take our business elsewhere. While walking towards the exit around 2:44pm I said to my wife I wonder where all the help is located and that's when I saw it. There were 6 employees standing at the front counter chatting away. A few gentlemen even high fived one another. But once again upon leaving no one could've been bothered by us enough to say have a good day. Before writing this review, I scrolled through the history of reviews and observed only one from 3 years ago that spoke to the customer service of the place and they stated it was a terrible experience. I can't blame the employees. I blame the leadership. They should hold their team accountable. With poor leadership follows poor employee service. Do better Dick's. I'm sorely disappointed in today's experience and do not plan to return anytime soon.

The employees here are awesome and the location is really easy to get to. I called and asked for…read morethem to look up a product and then the guy on phone even asked if I would like for him to put it on hold since it was the last one. Loved the experience and the overall feel of the store is intuitive, too. Highly recommend this location if you need to go to a Dick's!!

Last night, while shopping at this location, my wife lost an antique pearl earring that had…read morebelonged to her grandmother. She didn't discover that it was missing until she got home - and, by then, the store had closed. I was at the store when it opened this morning and Scott, the manager, could not have been more helpful. He and I searched for the earring for about 20 minutes and he found it! Scott went "above and beyond" to help us find a lost item that had tremendous sentimental value. This guy deserves a raise and a promotion!

We came to this Academy to purchase a canopy to have a little shade in the Texas sun. While I…read moregenerally like Academy, they are pretty much serve yourself in the customer service department. That's alright by me though because I generally like to not be bothered by salespeople and be left alone to make my own decisions. If you require boutique like service, this is not your place. Value-wise, Academy Sports and Outdoors generally has pretty good quality for pretty decent prices.

This place is like no other outdoor store you have ever been to, unless you have been to another…read moreBass Pro Shops store. It is truly amazing. There are waterfalls and streams outside the store and inside the store. You can buy almost anything for the outdoors here. They have an amazing selection of everything they carry whether it be boats, sunglasses, fishing gear, hunting gear, boating supplies, hiking gear, dog supplies, you name it! They have a huge sale going on right now that takes another 50% off everything they already hade marked down. There were hiking booklets that started at almost $200.00 that were on sale for $35.00. I don't even need or want another pair of hiking boots, but at that price, guess what? I came home with another pair of hiking boots! Lol!! My dogs got some new chew toys out of the deal too. They had those at great prices, not even on sale! The service was good too. They had knowledgeable people helping out in the various departments throughout the store. Great experience, but I need to come back when I can spend more time!

Love this place. Prices tend to be better than the competition, and they have a great selection…read more The staff are very knowledgeable.

Don't buy from this website. Cart total included free shipping, however a $10 shipping charge was…read moreadded to the order only after payment was submitted. Tried to contact customer service, but they were no help at all. Terrible website!!

On April the 2nd I went in to buy a pair of shoes for my grandson. On the 22nd the sole started…read morecoming away from the shoe. I took them back in and was given another pair. Today he came home from school with the same issue. This was the new pair we exchanged. I called the store and was told by Raven( the manager) that I could bring them back, get a store credit and get another pair of shoes. When I got their Cameron told me they would not take them back because they were worn? Ok, first of all, they weren't. And surely he couldn't have thought they'd be in pristine condition, they were being worn. Anyhow, I basically paid for a pair of shoes my grandson got to wear for not even a month. I was lied to and that is unacceptable. I will never ship there again. Please be warned, they obviously don't care about the customer and that's pretty shoddy business.

Great location inside of Grape one Mills mall. This store was very clean and the staff super…read morefriendly. They had so many deals it was hard to keep up! I got 6 shirts for $72!! I would highly recommend this location

This is a nice spacious store with a really good selection of merchandise for men, women and…read morechildren. They have a variety of styles and colors to choose from as well as new arrivals of the latest designs. I have noticed on several of my shopping experiences here they seem to almost always have a sale going on. Currently their sale states that things are on sale up to 60% off. While it says that, I did not see to many things on sale for 60% off. I would say the average was 30% mark downs off the top of my head. They had multiple employees working, yet this place pretty much seems to be a help yourself kind of place. The employees were not very engaging, but we're friendly enough when I got to the register. I like Under Armour products and like finding them on sale, so I will definitely be back!

If you are a soccer player, this is where you need to shop. Try on shoes, try on shorts, and find…read morereplica jerseys representing clubs from all over the world. Honestly though, it's all about the shoes for me. And the customer service. Mr. Sean Brown really spent time with my son, showing him the best way to get shoes on and compare the fit. He even gave him pointers on running. There were other customers in the store, and Mr. Brown spent time with everyone, and was so attentive that no one ever was left "waiting" for a shoe or a different size. Is he a magician? No - he's just THAT GOOD. Truth be told, I always get great customer service from everyone at this store. It's my first choice for anything soccer.

we went in on a Wednesday night 30 minutes until close and Mr. Brown showed my daughter how to…read morereally try on cleats and do process of elimination and also educated her on the importance of how to run and clean shinguards. Definitely got my $ worth from these shoes, he spoke so calmly that she actually listened! Thank you!

I've been here several times with my grandsons and have always had a good experience. I went today…read moreand the doors were locked at 1:15. Not sure what's going on. No one answers the phone.

The Middle Eastern man doesn't leave you alone,follows you around the store ! I came an hour before…read moreclosing,looking for soccer cleats he continues to follow me and say if I'm not gonna buy anything I can leave.NEVER COMING BACK HERE !!!!!!! DONT COME HERE

What a great selection of merchandise this store had! I came to look at shoes but they have so…read moremuch more than shoes! You can get gym bags, tote bags, shirts, sweats, caps, socks, hoodies and more here. The store was REALLY busy (it's Nike, so of course they are!), but they still had the floor and the registers covered. This was one of the most adequately staffed stores I encountered in my few days at the mall. Most is us are used to paying full price for Nike, but imagine the value in getting Nike things deeply discounted at their factory clearance center, and then a clearance center that had a sale going on too...and before you ask, YES, I bought a few things at these prices!

Awesome store! This Nike clearance store in Grapevine Mills Mall is amazing! Excellent selection!…read more Great prices! And friendly staff! My husband and I left with three pairs of ladies' shorts, a pair of women's shoes, and three men's shirts for under $200! Highly recommend!

Highly Recommend Devon for Firearms Training…read more Outstanding training experience with Devon. He brings years of law enforcement and military experience, making his instruction extremely knowledgeable, professional, and practical. He goes the extra mile to ensure every student gets maximum value, providing clear instruction and personalized feedback. Excellent course--highly recommended for all skill levels.

Clean safe place! The employees are super friendly and knowledgeable! They work with you and help…read moreyou throughout the whole process!! quick to answer any questions and helping any kind of way!