Beyond amazing service! From the moment you walk in, you immediately get greeted and feel welcomed…read moreand noticed. The gentlemen in front, customer service friendly. I've come here a few times with my family and every time it's wonderful. I feel valued as a customer. Asked if I needed any help and are on stand by in case you change your mind. Definitely recommend this location, you won't regret it.

I was in Dallas for the weekend, and had a shoe crisis on Saturday, 04/12/25, at 8:40 PM. This…read morestore looked to be the nearest option for getting shoes. Their website said closes at 9 PM. Out for dinner - We grabbed our check, settled up, and jumped in the car. We arrived at Famous Footwear at 8:52 PM. They had no customers when I entered the door, asking if I was "too late to shop quickly?". The young man and young lady that were working were clearly setting all things right and tidy to close. They could have (understandably) said "yes ma'am...We're about to close." But, they said "Welcome in. You can shop. We're open." I thanked them and promised to hurry. They reassured me that I was welcome to shop until I found what I needed. I didn't finish until 9:15. The two were quick to answer questions and super polite. I was prepared to grab the first black shoe that would serve my purpose, but found a more ideal white shoe, because of their graciousness. They saved my shoe image for Sunday! I give these two clerks (I wish I had gotten their names!) two thumbs up and FIVE STARS! They were just...WOW!

Pretty big store with a lot of options. Had a gift card and wanted to spend it. But I didn't really…read morefind anything that I liked and wanted to buy. I looked at the clear instruction which I had some good deals, but everything that I liked was not my size unfortunately. The surface was good though, and the employees helped to the best of their ability to try to find the shoes I liked in my size. They just didn't have any in stock. Overall, a good store.

This location is huge. The good deals are in the very back- I found some very cute shoes for only…read moreabout $10!! The employees are nice when I checked out at the register. I really liked how clean and organized the store was, even in the clearance section. Someone was always rearranging the shelves. Bathrooms are pretty clean, and it was nice they have water fountains. Easy parking lot too. In a shopping center with lots of others places to visit

My mom needed a new pair of shoes for a wedding. We were able to walk in, find her size in a pair…read moreshe liked, and get out within 15 minutes! The staff was very helpful! The prices aren't as cheap as you'd expect with the "warehouse" name, but the selection is much more expensive.

This place is ok in terms of selection and pricing. I think DSW needs to have better pricing if…read morethey want to compete with the Dillards Clearance Outlet nearby. I remember when DSW used to do specialized clearance depending on the price tag color. Now it's a blanket 30% off which isn't a good deal at all. It's rather shocking to me that they price mostly mediocre shoes at such high prices. They did have some decent running shoes (Brooks) but otherwise, nothing worth the price tag. The location itself is neat and well organized so if you're in a pinch, you should find what you're looking for.

I was surprised to see that there was a Nordstrom Rack in Oklahoma City despite not having a…read moreNordstrom Department Store anywhere in the state. I went to check it out and being from California, I was horrified at the selections they offered. Hence, I decided I better make a trek to Dallas as it's a more Cosmopolitan area with better shopping choices and a different demographic all together. While was unable to find anything to my liking at this location, it was worlds away better than the OKC store. It was clean and organized, the staff was helpful and there was a much larger selection of items. I would definitely come back again but I recommend getting there early if you wear a popular size as things do run out. If you don't find exactly what you are looking for, rest assured there is an actual Nordstrom right around the corner at The Galleria.

The store on Dallas PKWY always have friendly staff!! The shoe selection is always on point and at…read moreaffordable pricing! Now If I can stop using my lunch break to shop, I'll be good lol, but how cute are these

Excellent service! I'd spotted this Fleet Feet earlier in the week and knew they may be my new…read morego-to running store. I ran my first local 5k race this morning and managed to come in 4th overall female and 1st in my age group. I immediately thought, "NEW SHOES would have made podium!" I was 9 seconds from it. My trainers were so worn out. I feel like I just purchased them but I've been using them for my runs and walks and knew it was time for a new pair. I walked over to Fleet Feet this afternoon to inquire about new insoles and shoes. Fleet Feet Plano provided the BEST service!!! We did a few measurements and reviewed my analysis then went over several options. The shoe I've ran in for years, a different model and a shoe with a larger toe box I'd wanted to try. Once selecting a new model we moved onto several insole options. I'm a Brooks girly through and through and stuck with this brand but a different model this go around. New city, new shoes, new model, new insoles! She's ready! Maybe in the coming months I can squeak out an overall 1st 2nd or 3rd haha ;) If you're in need of a great new shoe, you absolutely should come into this store. Highly recommend. I learned they have weekly Tuesday social 5k runs at 630p and second Tuesday of the month ShackShack 5k runs. Totally have to hit that ShakeShack run that ends in a Fred shake or beer! Great store! GREAT SERVICE.

I've been a longstanding fan of fleet feet and the personalized shoe recommendations through their…read moreunique fit test. I've been to a few of their locations around the country, and they are fairly similar. This one is on the smaller side but still has a wide selection of products, although not as many duplicates on display. They do have frequent social runs as a bonus and even hosted a neat quarterly event with raffles from different health/fitness/restaurant vendors and a run with Hoka shoe demos. I always get my insoles from Fleet Feet due to their comfort, personalization, and durability and purchased one when they had a promotion. Unfortunately the staff member did not put the correct discount in and overcharged me, but after realizing and going back, they were able to fix it, although their tone in doing so suggested an attitude. The staff were very friendly when I was making the purchase, so I'm hoping it was a one time interaction. Overall great outreach with the running community and opportunities to try new products. Consistently good products, but hit or miss service.

Not all it's chalked up to be…read more Similar to Lemon Ave. Cheap knock offs. Will try other locations anotjer time.

Love the shoes ... every week new ones Costumer service is…read moregood. You will have very unique shoes that won't leave your pocket empty

A few months ago I ran to this Nordstrom Rack. It's been such a long time since I've shopped in a…read moreNordstrom's or the Rack's lol. There was one female employee that had her nose tooted up in the air, not sure what that was about. I wanted to ask a question but her energy was giving unapproachable and don't ask me Sh.. I was there until closing which was maybe 30-40 minutes. I was looking around for a nice dress to wear to church for Mothers Day. Everything I saw that was worth wearing was either three sizes too small or my late Grandmothers style of clothes. Now don't get me wrong, the shoes were all hip. Just there was a huge seniors collection maybe that's to keep the younger Rift raft from coming in. I'd only shop here for shoes solely. Lastly the check out Gent was vibrant I didn't get his name though. I did appreciate his services.

They have a nice selection of petite clothing at very reasonable prices. The lines move quickly -…read moreanother plus! Well kept store!

They're very accommodating bc I was interested in a pair of work boots that their store didn't have…read morein my size. Salesperson located them & gladly refunded my original purchase at the Justin store. Went to the other location & purchased them! Thank You Academy Staff!

As a former employee who use to work here during the summer, I would like to leave some tips and…read morepointers to hopefully help anyone present or future. When calling the store... I am not sure why the phone system takes you back and forth with the calls and transfers, INSTEAD, next you call dial '0' (zero) and it will send you straight to the store phone with someone immediately, NO wait time! Wanting to buy an item but want to make sure they have before driving to location or could be the last in stock?... Again, when calling the store always dial '0' (zero) to be sent straight to someone who has the store phone. It was crucial a manager or team leader would have the phone and must answer at all times. Now say you want to be sure possibly the item you want is actually there, depending on the item they will transfer you to the department needed and an associate will try to check for the item straight away. (Best Tip: depending on item, it is best to have a "SKU number" handy, this will help them best see the item you want in the system and all details for it.) Questions for online, curbside, in store pick up orders... #1 rule at Academy, THEY CANNOT PUT ITEMS ON HOLD! They will always suggest to order online, why is it best? You order will have a 7 days period to pick up, after that it will go back on floor, payment amount will be put on HOLD, not charged, until AFTER COMPLETED pick up. If order is CANCELLED, simple reasons are the item(s) are they DO NOT have them. Regardless of what the system says, system/online is NOT always accurate. Better to call and verify. Now since order is cancelled, you will NOT BE CHARGED! Depending on bank, it will take 2-3 business days for the full refund. I will admit compared to other stores, the emails TAKE FOREVER to notify you that your order is ready/ been picked up/ or cancelled. Merchandise info... 3 trucks arrive throughout the week, they do not know what they will get UNTIL IT ARRIVES. So any questions about certain clothes, shoes, ammunition, grills, play sets, etc. won't be truly known until they receive shipment. Wanting items built, shipped, or delivered... Many times people wanted their bikes, grills, and even play houses built and be ready for pick up for a certain day. Depending on item, it can be built but there is a third party builder, meaning they won't always be there and if so it will only be once a week. Certain items can be shipped or delivered to home, depending on item there may be a shipping charge, like a playground set or even a grill. IT ALL DEPENDS ON ITEM & LOCATION! Having to wait a long time, or no one there to help... Since the pandemic, every business has been affected one way or another, either short staffed or illnesses. In this case, many people are hired by what they know or are only trained to do for the acquired job. Meaning someone taking care of the clothing department can't say they know everything and anything about certain guns or ammunition. Or a cashier knowing every bit of information about a certain bike or athletic gear. Waiting a long time to get help will be one of the following: someone for that department is busy helping a customer or another associate with some task request, short staffed or no one is there for that department, getting held up with customer after customer. IT HAPPENS, but please be understanding many places are SHORT STAFFED, so someone can't always help immediately or be there in 2.5 seconds. Really want to grab managers attention by how your experience went?... After every purchase, BOTTOM OF RECEIPT! A survey to let the store know how your experience was, if you received help and if so who? (Name of employee) Was there anything good/bad about your visit, if bad then how can store improve? THESE REVIEWS ARE SEEN BY MANAGERS EVERYDAY! So they truly MATTER, even if you go for a simple purchase of a cup to a cart full of items, this will let managers know what happened and how to fix it. If you guys experience any issues or questions let me know, I'll be more than happy to help. I'm just trying to pass along advice to help anyone in anyway.

This used to be a very nice upscale mall. Now it's completely dead. Locals say it was a failure…read morefrom day one. Dillard's is closing later this month, and Neiman Marcus will soon follow suit. And once that happens, the mall will be demolished. If the developer of this mall had any brains whatsoever, they would have designed it after American Dream Meadowlands in East Rutherford which boasts an amusement park along with several other attractions including a water park, a movie theater, and more. But no, the developer of this property just had to make it the way they did.

I purchased the package A for my son to see Santa, and unfortunately the experience was very…read moredisappointing. Santa seemed cold, distant, and uncomfortable around us. There was little interaction, no warmth, and it honestly felt like we were not welcome. I stepped aside for a moment to observe how he interacted with other children afterward, and the difference was very noticeable he was smiling, engaging, and much more interactive with them. As a parent, this was hurtful and not what I expected, especially after paying for a special holiday moment for my child. Every child deserves the same warmth and joyful experience, and sadly that was not the case for us.

Okay so shoes. That's the first thing you see when you first walk in and I already know I have an…read moreaddiction so my shopping started in this department. I came here for wedding centerpieces, but...shoes!! So after a few minutes I made my way to the back of the store with the decor and managed to find so many options for decor! I feel in love with these HUGE gold hurricane vases and small gold centerpieces. I ended up getting those and heading towards check out. The store is VERY clean, bright and organized. The aisles were wide enough for a few people to be on each without you bumping into each other, and the staff was pretty nice. I was greeted while v'rooming over to the shoes and upon check out the young man was very polite and was sincere in his conversation. (When you meet a good person, you just know.) This was my first visit to this location but I can say I will be back. I love great customer service, saving money, and shopping with ease! Xo.

This is something I have not seen, a Marshalls and a Home Goods combo…read more It was the worst of both I have ever encountered. Do yourself a favor and travel for a better one.