This isn't a store. It's a whole attraction in itself!…read more Walking into the Scheels at Grandscape felt less like "running errands" and more like entering a Texas-sized amusement park that also sells everything you could ever need. This place is huge--two floors of sporting goods wonderland with a giant fish tank arch on the first floor! There are tons of Texas and Dallas Cowboys-themed photo ops, a literal Ferris wheel inside the store, and a massive café with food options, beef jerky bar, and tons of fudge and candied nuts. Bonus points for the staff--everyone I came across was genuinely kind, helpful, and seemed genuinely happy to be there :)

Whoever runs this store needs to find whoever is the midnight shift leader at the local Long John…read moreSilvers and hire them to run the gun department because, good God, that would be a massive improvement. After waiting for 20 minutes with my drivers license, credit card and social security card visibly in my hand I had a lady cut me off in line. Man behind the counter sees it, I let it slide...and then when she's done the cashier takes another guy who had been there 30 seconds. Now I am pissed, but also fascinated at the incompetence I am witnessing. Out of boredom and curiosity I wait for the bald dilbert at the other cashier station to finally finish checking someone out, after 25 minutes, so I step forward. 3-4 minutes go by and he doesn't acknowledge my presence. Then he calls out the name of someone without even looking at me and proceeds to get into a lengthy conversation and I am back at square 1. 30 minutes, made it to the front, no acknowledgment of my existence. All of you people are not qualified to take change at a toll road. The savings on the firearms does not make up for the nonexistent customer service and lack of common sense that is hovering over this entire department. All of you suck at life.

We came to this Academy to purchase a canopy to have a little shade in the Texas sun. While I…read moregenerally like Academy, they are pretty much serve yourself in the customer service department. That's alright by me though because I generally like to not be bothered by salespeople and be left alone to make my own decisions. If you require boutique like service, this is not your place. Value-wise, Academy Sports and Outdoors generally has pretty good quality for pretty decent prices.

With everything in the world seemingly getting so much more expensive, Academy seems like one of…read morethe only places I go, where i look at things and think "that is a decent price for that". They have a good selection and all the sports gear you need and a pretty decent selection of athleisure wear.

On April the 2nd I went in to buy a pair of shoes for my grandson. On the 22nd the sole started…read morecoming away from the shoe. I took them back in and was given another pair. Today he came home from school with the same issue. This was the new pair we exchanged. I called the store and was told by Raven( the manager) that I could bring them back, get a store credit and get another pair of shoes. When I got their Cameron told me they would not take them back because they were worn? Ok, first of all, they weren't. And surely he couldn't have thought they'd be in pristine condition, they were being worn. Anyhow, I basically paid for a pair of shoes my grandson got to wear for not even a month. I was lied to and that is unacceptable. I will never ship there again. Please be warned, they obviously don't care about the customer and that's pretty shoddy business.

Great selection, Rayven was excellent with customer service! Prices are affordable, coupons are…read moregreat!

I usually visit the Dick's location attached to Stone Briar Mall. I decided to take a chance on a…read morenew location for the first time in a long while and I was sorely disappointed. We arrived today Saturday, August 2, 2025 around 2:30pm. There were two gentlemen facing us upon entry that I assumed were going to greet us. Instead they were chatting it up and couldn't be bothered by us. But I get it, maybe the conversation was good. Next we traveled towards the back of the store to check out their shoe selection. There were over 20 people standing around waiting. I saw no employees in the shoe department. We hung around for about 10 minutes and then decided to take our business elsewhere. While walking towards the exit around 2:44pm I said to my wife I wonder where all the help is located and that's when I saw it. There were 6 employees standing at the front counter chatting away. A few gentlemen even high fived one another. But once again upon leaving no one could've been bothered by us enough to say have a good day. Before writing this review, I scrolled through the history of reviews and observed only one from 3 years ago that spoke to the customer service of the place and they stated it was a terrible experience. I can't blame the employees. I blame the leadership. They should hold their team accountable. With poor leadership follows poor employee service. Do better Dick's. I'm sorely disappointed in today's experience and do not plan to return anytime soon.

The employees here are awesome and the location is really easy to get to. I called and asked for…read morethem to look up a product and then the guy on phone even asked if I would like for him to put it on hold since it was the last one. Loved the experience and the overall feel of the store is intuitive, too. Highly recommend this location if you need to go to a Dick's!!

I've been here several times with my grandsons and have always had a good experience. I went today…read moreand the doors were locked at 1:15. Not sure what's going on. No one answers the phone.

The Middle Eastern man doesn't leave you alone,follows you around the store ! I came an hour before…read moreclosing,looking for soccer cleats he continues to follow me and say if I'm not gonna buy anything I can leave.NEVER COMING BACK HERE !!!!!!! DONT COME HERE

They're very accommodating bc I was interested in a pair of work boots that their store didn't have…read morein my size. Salesperson located them & gladly refunded my original purchase at the Justin store. Went to the other location & purchased them! Thank You Academy Staff!

As a former employee who use to work here during the summer, I would like to leave some tips and…read morepointers to hopefully help anyone present or future. When calling the store... I am not sure why the phone system takes you back and forth with the calls and transfers, INSTEAD, next you call dial '0' (zero) and it will send you straight to the store phone with someone immediately, NO wait time! Wanting to buy an item but want to make sure they have before driving to location or could be the last in stock?... Again, when calling the store always dial '0' (zero) to be sent straight to someone who has the store phone. It was crucial a manager or team leader would have the phone and must answer at all times. Now say you want to be sure possibly the item you want is actually there, depending on the item they will transfer you to the department needed and an associate will try to check for the item straight away. (Best Tip: depending on item, it is best to have a "SKU number" handy, this will help them best see the item you want in the system and all details for it.) Questions for online, curbside, in store pick up orders... #1 rule at Academy, THEY CANNOT PUT ITEMS ON HOLD! They will always suggest to order online, why is it best? You order will have a 7 days period to pick up, after that it will go back on floor, payment amount will be put on HOLD, not charged, until AFTER COMPLETED pick up. If order is CANCELLED, simple reasons are the item(s) are they DO NOT have them. Regardless of what the system says, system/online is NOT always accurate. Better to call and verify. Now since order is cancelled, you will NOT BE CHARGED! Depending on bank, it will take 2-3 business days for the full refund. I will admit compared to other stores, the emails TAKE FOREVER to notify you that your order is ready/ been picked up/ or cancelled. Merchandise info... 3 trucks arrive throughout the week, they do not know what they will get UNTIL IT ARRIVES. So any questions about certain clothes, shoes, ammunition, grills, play sets, etc. won't be truly known until they receive shipment. Wanting items built, shipped, or delivered... Many times people wanted their bikes, grills, and even play houses built and be ready for pick up for a certain day. Depending on item, it can be built but there is a third party builder, meaning they won't always be there and if so it will only be once a week. Certain items can be shipped or delivered to home, depending on item there may be a shipping charge, like a playground set or even a grill. IT ALL DEPENDS ON ITEM & LOCATION! Having to wait a long time, or no one there to help... Since the pandemic, every business has been affected one way or another, either short staffed or illnesses. In this case, many people are hired by what they know or are only trained to do for the acquired job. Meaning someone taking care of the clothing department can't say they know everything and anything about certain guns or ammunition. Or a cashier knowing every bit of information about a certain bike or athletic gear. Waiting a long time to get help will be one of the following: someone for that department is busy helping a customer or another associate with some task request, short staffed or no one is there for that department, getting held up with customer after customer. IT HAPPENS, but please be understanding many places are SHORT STAFFED, so someone can't always help immediately or be there in 2.5 seconds. Really want to grab managers attention by how your experience went?... After every purchase, BOTTOM OF RECEIPT! A survey to let the store know how your experience was, if you received help and if so who? (Name of employee) Was there anything good/bad about your visit, if bad then how can store improve? THESE REVIEWS ARE SEEN BY MANAGERS EVERYDAY! So they truly MATTER, even if you go for a simple purchase of a cup to a cart full of items, this will let managers know what happened and how to fix it. If you guys experience any issues or questions let me know, I'll be more than happy to help. I'm just trying to pass along advice to help anyone in anyway.

The customer service of this store is unreal. I have never had a bad experience at 5.11 and always…read morehave a great time shopping. They have awesome sales, the patch of the month and other patches that are constantly updated. I pass by just to pick up patches from time to time. Their women's clothes is so high quality. I love wearing their stuff.

2016 was my first visit when store opened. Most of items are out of my price range but they have…read more20-40% discount during Black Friday weekend Nov 2022 so I came back. Sales staff very helpful including the Marine veteran (OooRah!) to help me find trousers best for me. I bought one pair and will get a couple more now.

Went in looking for a Dallas stars jersey for a present today but knew nothing of the Dallas stars…read moreluckily for us the two male workers who were on the clock guided us through everything. Explaining what players were the best pick and best material and overall which would be the best present.Although they didn't have the jersey at this location they called other ones and were able to get one on hold for us.In the end we got the jersey and were very satisfied with the customer service at this location!!

I have waited days and been on hold for hours, never called back!! The worst company I've ever…read moredealt with. The returns are impossible. Couldn't print a label . So tried to have it emailed. Oh no!!!!! You only get one chance and then you cannot submit again. And .....after all this, I have to pay $7.99which will be deducted from purchase price!!!! I waited 2 days for another response another time . I'm on call back. Do not ever use this to order anything on line!!!!!! Unfortunately they do not care about "customer service" all of the other large companies do!!!!!! What matters is money. Do not ever use this company for anything. Tons of other companies to order from!!!!!!

Who does not like Grandscape?…read more Atmosphere/Ambiance - 5/5 -The place is HUGE with so many businesses. The area has every type of cuisine that you can think of. I am so glad it is close by. Staff - 5/5 - Every place we go to, everyone is friendly and helpful. Even the officers that patrol the area are nice and courteous. Food/Drink - I will have to switch it up as this is more of an area versus a single restaurant. So if you have never been to this area, you are missing out. They have the following: - Andretti's Racing (think of Dave n Buster's with Go Carts) - Indoor Golf (Puttery) and Outdoor Golf (Popstroke). Fun fact, but popstroke has a hidden playground for kids in the back. - Turf area for kids to play and mini concerts. - Scheels - Ferris Wheel - Underground area with a speakeasy type bar. Overall, this place has everything, and we usually come at least once a month.

This Place is not a good place to live if you are wanting great HOA in terms of parking and loud…read moremusic. It is almost impossible to contact the HOA and they do absolutely nothing to improve neighborhood. Also if you are considering moving your property value will decrease not increase. And last but not least once you purchase there is absolutely ZERO communication from management and worst problem is LOUD MUSIC and absolutely no one uses their garages.