This isn't a store. It's a whole attraction in itself!…read more Walking into the Scheels at Grandscape felt less like "running errands" and more like entering a Texas-sized amusement park that also sells everything you could ever need. This place is huge--two floors of sporting goods wonderland with a giant fish tank arch on the first floor! There are tons of Texas and Dallas Cowboys-themed photo ops, a literal Ferris wheel inside the store, and a massive café with food options, beef jerky bar, and tons of fudge and candied nuts. Bonus points for the staff--everyone I came across was genuinely kind, helpful, and seemed genuinely happy to be there :)

Imagine a sporting goods store with a Ferris wheel inside. Then, there is a glass aquarium that…read moresurrounds you with live fish swimming around. Next, there is a beef jerky bar and a bowling alley...This is eye candy for the consumer. The store has almost any sporting goods you can think of from golf to soccer. Then, you have found Scheels. Service was good. Although, we didn't buy anything we were offered help several times. The prices were high, but the quality of the sporting equipment and clothing was very well made. I definitely look forward to coming back to Scheels and spending more time shopping around.

They're very accommodating bc I was interested in a pair of work boots that their store didn't have…read morein my size. Salesperson located them & gladly refunded my original purchase at the Justin store. Went to the other location & purchased them! Thank You Academy Staff!

As a former employee who use to work here during the summer, I would like to leave some tips and…read morepointers to hopefully help anyone present or future. When calling the store... I am not sure why the phone system takes you back and forth with the calls and transfers, INSTEAD, next you call dial '0' (zero) and it will send you straight to the store phone with someone immediately, NO wait time! Wanting to buy an item but want to make sure they have before driving to location or could be the last in stock?... Again, when calling the store always dial '0' (zero) to be sent straight to someone who has the store phone. It was crucial a manager or team leader would have the phone and must answer at all times. Now say you want to be sure possibly the item you want is actually there, depending on the item they will transfer you to the department needed and an associate will try to check for the item straight away. (Best Tip: depending on item, it is best to have a "SKU number" handy, this will help them best see the item you want in the system and all details for it.) Questions for online, curbside, in store pick up orders... #1 rule at Academy, THEY CANNOT PUT ITEMS ON HOLD! They will always suggest to order online, why is it best? You order will have a 7 days period to pick up, after that it will go back on floor, payment amount will be put on HOLD, not charged, until AFTER COMPLETED pick up. If order is CANCELLED, simple reasons are the item(s) are they DO NOT have them. Regardless of what the system says, system/online is NOT always accurate. Better to call and verify. Now since order is cancelled, you will NOT BE CHARGED! Depending on bank, it will take 2-3 business days for the full refund. I will admit compared to other stores, the emails TAKE FOREVER to notify you that your order is ready/ been picked up/ or cancelled. Merchandise info... 3 trucks arrive throughout the week, they do not know what they will get UNTIL IT ARRIVES. So any questions about certain clothes, shoes, ammunition, grills, play sets, etc. won't be truly known until they receive shipment. Wanting items built, shipped, or delivered... Many times people wanted their bikes, grills, and even play houses built and be ready for pick up for a certain day. Depending on item, it can be built but there is a third party builder, meaning they won't always be there and if so it will only be once a week. Certain items can be shipped or delivered to home, depending on item there may be a shipping charge, like a playground set or even a grill. IT ALL DEPENDS ON ITEM & LOCATION! Having to wait a long time, or no one there to help... Since the pandemic, every business has been affected one way or another, either short staffed or illnesses. In this case, many people are hired by what they know or are only trained to do for the acquired job. Meaning someone taking care of the clothing department can't say they know everything and anything about certain guns or ammunition. Or a cashier knowing every bit of information about a certain bike or athletic gear. Waiting a long time to get help will be one of the following: someone for that department is busy helping a customer or another associate with some task request, short staffed or no one is there for that department, getting held up with customer after customer. IT HAPPENS, but please be understanding many places are SHORT STAFFED, so someone can't always help immediately or be there in 2.5 seconds. Really want to grab managers attention by how your experience went?... After every purchase, BOTTOM OF RECEIPT! A survey to let the store know how your experience was, if you received help and if so who? (Name of employee) Was there anything good/bad about your visit, if bad then how can store improve? THESE REVIEWS ARE SEEN BY MANAGERS EVERYDAY! So they truly MATTER, even if you go for a simple purchase of a cup to a cart full of items, this will let managers know what happened and how to fix it. If you guys experience any issues or questions let me know, I'll be more than happy to help. I'm just trying to pass along advice to help anyone in anyway.

Great selection, Rayven was excellent with customer service! Prices are affordable, coupons are…read moregreat!

Don't buy from this website. Cart total included free shipping, however a $10 shipping charge was…read moreadded to the order only after payment was submitted. Tried to contact customer service, but they were no help at all. Terrible website!!

This business is everything that's right with American Small Business - here's why:…read more My husband has a friend that played defense for the University of Texas back in 2005-2008. This friend's wife made him get rid of his khaki cargo shorts with a drawstring waist and a Longhorn helmet logo on the front left leg and my husband inherited them. He LOVES them. L-O-V-E-S LOVES them. So, being the good wife I am, I decided to find him about 4 more pair. Simply going off the "Specially made for RB Sporting Goods" label in the back waistband, I hit up Google and found RB Sporting Goods. I emailed them on Wednesday at 9:15 pm. I had a response from the "RB" in "RB Sporting Goods", Rodger Bruce, by 8:11 am the next day, stating that they stopped carrying that particular style back in 2011, but if I'd let him know what size my husband wanted he'd head down to the UT equipment room and see if he could find any in his size. By Friday evening he confirmed he'd found 5 pairs in my husbands size (score!) and was willing to sell them to me at a discount (double score!). I thought he was based out of Austin, but it turns out he's in Dallas - I really hope he didn't make a special trip just for me, but if he did - even more kudos to him! Mr. Bruce went way above and beyond helping out some crazy lady in Virginia on a one-time purchase, so I can only imagine what he does for his repeat customers that order stuff season after season. It almost makes me want to start my own sports team just so I can give him more business! If RB Sporting Goods isn't handling your sports teams needs, they should be!

Went in looking for a Dallas stars jersey for a present today but knew nothing of the Dallas stars…read moreluckily for us the two male workers who were on the clock guided us through everything. Explaining what players were the best pick and best material and overall which would be the best present.Although they didn't have the jersey at this location they called other ones and were able to get one on hold for us.In the end we got the jersey and were very satisfied with the customer service at this location!!

I have waited days and been on hold for hours, never called back!! The worst company I've ever…read moredealt with. The returns are impossible. Couldn't print a label . So tried to have it emailed. Oh no!!!!! You only get one chance and then you cannot submit again. And .....after all this, I have to pay $7.99which will be deducted from purchase price!!!! I waited 2 days for another response another time . I'm on call back. Do not ever use this to order anything on line!!!!!! Unfortunately they do not care about "customer service" all of the other large companies do!!!!!! What matters is money. Do not ever use this company for anything. Tons of other companies to order from!!!!!!

They do have more to offers than the other dicks. There is more golf items here as well. There's a…read moreclimbing wall. I got fitted for a driver. the guy was so patient with me and allowed me to try everything I wanted. I ended up with a Qi4D men's shaft because the womens shaft was too whippy. There are tons of golf clothes here. I havent explored much. I just go straight to the golf section

Fantastic store opening weekend (9/19 - 9/21) with some good giveaways and guest appearances!!! The…read morestore is huge and has a big rock climbing wall, a golf simulator & more! All of the employees, security, event staff were all extremely helpful and welcoming. The shoe selection was stunning, so many brands, so many colors! I could spend hours looking. Expect to spend a decent amount for what you are buying but there are definitely quality items here that I'd be more than willing to pay for :)

Got to love this location here in Las Colinas. It is a great place to go grab a Texas Beer on draft…read moreand catch up on all the games. They have a ton of big screens around the bar area. They have happy hour and fireball on tap! The most amazing thing here in their Champs burger with bacon! Its a bang for the buck and you cant beat the hot and fresh walffle fries that come with it! On the weekends they play music in the bar area and its pretty fun cause the DJ is interactive with the guest in the bar! Not for sure if this is good thing or a bad thing, but the waitress always remembers what I drink and eat so it makes me feel a little special!

Stopped in for the night and caught happy hour. Place was a little busy, so bar service was a bit…read moreslow. Ordered the boneless wings and a flatbread pizza, happy hour menu. The pizza was good, good flavor and warm. Unfortunately, the wings were cold and sent them back.

We came to this Academy to purchase a canopy to have a little shade in the Texas sun. While I…read moregenerally like Academy, they are pretty much serve yourself in the customer service department. That's alright by me though because I generally like to not be bothered by salespeople and be left alone to make my own decisions. If you require boutique like service, this is not your place. Value-wise, Academy Sports and Outdoors generally has pretty good quality for pretty decent prices.

With everything in the world seemingly getting so much more expensive, Academy seems like one of…read morethe only places I go, where i look at things and think "that is a decent price for that". They have a good selection and all the sports gear you need and a pretty decent selection of athleisure wear.

I got to give the store a high-five and a five star review. They have some great folks that work…read morethere that are very helpful and will do whatever they can to help you find what you want to. Some of my other favorite things about champs at Northpark mall or that they have a fantastic selection and fairly reasonable prices. There is a huge Nike and under armor selections here in both shoes and outerwear. If Nike or under armor are your brands or anyone on your shopping list brands you probably need to know about and shop at the store. They carry children's shoe sizes from 4 1/2 up and all sizes of adults men and women's shoes. They seem to have things in their selection that are exclusive to their store though I cannot promise you that is true. What I can tell you is if they have selections that I have not seen at any other store.

Solid selection of shoes but boy I can't find solid black Nike Roshe to save my life. They always…read morehave great deals on shoes and each location offers some options each shoe lover will love.