The only thing preventing 5-Stars is that they wanted to charge me $15 to measure my pupil…read moredistance. Valley Vision is a clean, efficient and well-run facility. I did not feel rushed, or hurried and the eye exam was thorough. Apparently giving the patient their Pupil Distance (PD) is that is not part of the full diabetic eye exam that my insurance will be billed for. I worked as an Optician for 5 years and this is a little ridiculous. The Space for "PD" is even on the Rx form they give you, just not filled in. It is even part of the automatic Refractometer procedure (Where they auto read your script by having you look at into a machine that makes a farmhouse projection go crisp and blurry). I knew where to look on the readout form and it was plainly there. I chose to purchase my glasses someplace else and they wanted to charge me $15 (after a full eye exam) to do it.

I was initially disappointed because I did not like my glasses once I got them home and then I…read morefound out I could not return them. The staff was very nice, however, and explained that I can exchange them for a pair I like better. I am especially impressed with Deanna and would suggest that anyone ask for her by name. :). She was nice enough to order 2 sets of frames for me in different sizes and colors and is just so sweet. She never made me feel bad and gave me all the time I needed. I picked up my new glasses today and I love them. Shout out to Star for providing great service. My friend, who had not purchased her glasses at Valley Vision, was with me and Star asked if she could assist her in any way. Star was eager and willing to adjust my friend's glasses for her. We both left happy and highly satisfied.

They are very helpful. The employees tell you what is happening and make you feel compfortable…read more They do little things like having warm blankets. THe tell you want eye drops they are putting in and why. Dr. Vrabek is professional and really good at what he does. After having this catarac syrgery done I feel like a fifth grader that can see again when I got my first glasses. It is so cool to not have to reach for my glasses in the morning. Highly recommend you do your catarac surgery here if you need to get it done.

Terrible experience from the initial administrative process through cataract surgery…read more Grade :F Poor outcome in spite of choosing the add on services that Medicare would not pay for. Specifically, toric IOL lenses, laser rather than manual process. Followed up with a competitor, Tower Clock; great experience. Would not recommend Valley Eye Associates.

Don't rely on Dr. Demjek. They will just send you over or not even share if you have concerns…read moreabout your child's vision. Not the best place for kids. Could be more understanding when it comes to non-verbals, special needs, and toddler age. Honestly, the eye care you get is based on the doctor, facility, and dedication. Dr. Demjek does the vision therapy; but at AB See Vision. Business is business and when you grow or manage more than one place you loose sight on the customer. In the end, its the customer who is observing and will notice the details: Manners, professional attitude, if they feel heard, if they feel rushed, and did they leave with a smile ready to past on to others hey, go here. Dr. Beer felt my child's squinting and eye turn was not big deal fast forward a year OT is still telling my vision therapy. OT was very concerned over the eye doctor. OT was in tuned and saw something an eye specialist didn't.

From the owner: We're proud to offer comprehensive eye care services and eyewear for the whole family. Our staff…read morelooks forward to helping you with all of your eye health needs. We will take the time to answer all of your questions and ensure you understand all of your options. In everything we do, we make it our mission to provide our friends, neighbors, and the surrounding community with quality eye care, convenient eye health services, and optometric expertise in a setting that is comfortable and friendly. We are always looking for ways to improve as a practice, too, so you if you have any suggestions or comments, we'd love to hear from you! Insight Eye Care has been serving the Fox Valley community since 1972. If you are looking for an experienced optometrist and convenient, high-quality eye care, contact us today!

I've been going here for years. The last 2 years were terrible. Dr, Mark Austin is a very crabby…read moreman. I would not recommend him. He doesn't look you in the eye when speaking at you. It seems he has better things to do. He said he doesn't know why the government has them do these eye exams. Excuse me I need the eye exam because I am diabetic and the government needs to know my eyes are ok to drive. I told him I needed the paper work that day. He said he couldn't pull his staff away to complete it. My other Dr. does the paperwork as she is doing the exam. I think it's time for Dr. Austin to retire. I will be looking for another Dr. I've had enough of this place. I will take my money else where.

Dr Mark Austin was very kind, patient,considerate,knowledgeable,very personable,he really took his…read moretime with me. He answered all my questions.He's a excellent doctor. The only thing is I had to wait a long time to get my written prescription from them.

Excellent service will be there in the future as they are responsible and have s nice selection of…read moredesigner gray

Great facility and staff. Dr. Johanson listens to everything you say, and does an awesome eye…read moreexamine in making sure everything is looked at. He explains everything he is doing which totally reassures you. Dr. Johanson has a great personality and truly makes you feel comfortable during your exam. I recommend the ShopKo Facility in Appleton on Northland Ave and their Dr's who work there. They always put you first on everything they do.

I went in hoping they could prescribe me some glasses to overcome my cataract. After getting a very…read morethorough exam I was given the truth I was hoping to not get. my cataracts require surgery. so, that's what I'm going to d. the exam was extremely thorough and the employees are all wonderful peopl. I only wish I could've avoided surgery but, it is what it is. two more months of nearly being blind and hopefully everything will be fine. I don't know if they do cataracts there but the doctor that examined me ensured me that the place I was going to go is a Good choice. So I decided to pull the trigger and get it done. 2 months to go before I can see again. Stressful being nearly blind.

I never complain, I know mistakes are made by all of us, BUT! I paid 155.00 for my contacts 2…read moremonths ago. I recieved them on time, put a set in my eyes,, couldn't see a thing, thought I was going blind. Very upset wondering what the hell happened to my eyes! The mistake was Shopko Optical SENT was wrong power. Went to store complained alittle. I was given the correct power. Month went by, recieved my order, put in my eyes, AGAIN, couold not see a damn thing. AGAIN SENT WRONG CONTACTS. What a headache this has become. Now I have to stop in the store again... yada,,yada yada. I'm DONE.

I'm sure glad I switched eye doctors. You all go above and beyond. Thanks!!read more

From the owner: When Kimberly Eye Clinic opened in 1969, we founded our practice on the principle of building…read morelasting relationships. For the last 50 years, our passionate eye care has been bringing patients back for specialized treatments and clearer vision. Dr. Stradel, O.D. and Dr. Torreano, O.D. are passionate about seeing their patients' lives improve with every visit. Our primary care optometry is focused on serving families so everyone from children to seniors are provided vision expertise. As a trusted member of Vision Source, we promise to deliver every treatment with personalized quality that makes a difference. No matter your vision needs, our staff has the technology and experience to deliver stunning results with a smile.

I had an exam at a different optometrist in Appleton, and bought my glasses online. I just needed…read morethem to be adjusted to fit correctly on my face, so I did not see a doctor here. Matt, the team member helping me out showed exceptional customer service. He gave me a very detailed analysis of the quality of glasses that I had purchased. He was able to point out the various ways in which they should fit and how they didn't. He was able to adjust them perfectly for my face and eyes. He did not charge me for the information and the work, but requested that I told 3 people about my experience. This is the best way I could come up with to reach a large number of people. All told, I would stop going to my other optometrist, stop buying glasses online, and go to Target Optical just because of the excellent quality of service that I received at this location.

I ordered contact lenses through Target Optical and chose in-store pickup specifically because it…read morewas supposed to be faster than shipping. That is not how this went. UPS tracking confirmed my order was delivered to the store on 8/3 at 9am and signed for by someone named Jesse. I arrived around 5pm the same day to pick it up. The associate helping me at the counter, also named Jesse, could not locate my order anywhere and told me to come back another day. I do not understand how an order that arrived at 9am, and is a medical device I need to see, could not be processed and made available within the same business day. When I walked in trying to get help, an associate was sitting on their phone, so it clearly was not a staffing or time issue. Since then I have tried every channel available to get this resolved. I called customer service and went through a long phone tree only to be told the department was closed. I contacted live chat twice. In the first chat, I was told the order would be "investigated" with no real timeline, just a case number, and when I asked to speak with a supervisor, the agent ended the chat entirely without any response. In the second chat, a different agent told me chat cannot transfer to a supervisor at all and that I would need to call in. Days later, I still do not have my contacts. Tracking shows they were delivered and signed for at the store, but no one on staff or in support has been able to explain where they actually are or produce them. I have had to escalate this in writing to the company directly and file complaints with the Better Business Bureau and my vision insurance provider just to try to get a refund. If you are considering in-store pickup for a time-sensitive item like contacts, be aware that "delivered to store" does not mean the store can actually find or give you your order, and getting help when something goes wrong is extremely difficult. This has been one of the most frustrating customer service experiences I have had, and I would not rely on this store or this pickup option again.