The only thing preventing 5-Stars is that they wanted to charge me $15 to measure my pupil distance. Valley Vision is a clean, efficient and well-run facility. I did not feel rushed, or hurried and the eye exam was thorough. Apparently giving the patient their Pupil Distance (PD) is that is not part of the full diabetic eye exam that my insurance will be billed for. I worked as an Optician for 5 years and this is a little ridiculous. The Space for "PD" is even on the Rx form they give you, just not filled in. It is even part of the automatic Refractometer procedure (Where they auto read your script by having you look at into a machine that makes a farmhouse projection go crisp and blurry). I knew where to look on the readout form and it was plainly there. I chose to purchase my glasses someplace else and they wanted to charge me $15 (after a full eye exam) to do it. read more

I was initially disappointed because I did not like my glasses once I got them home and then I found out I could not return them. The staff was very nice, however, and explained that I can exchange them for a pair I like better. I am especially impressed with Deanna and would suggest that anyone ask for her by name. :). She was nice enough to order 2 sets of frames for me in different sizes and colors and is just so sweet. She never made me feel bad and gave me all the time I needed. I picked up my new glasses today and I love them. Shout out to Star for providing great service. My friend, who had not purchased her glasses at Valley Vision, was with me and Star asked if she could assist her in any way. Star was eager and willing to adjust my friend's glasses for her. We both left happy and highly satisfied. read more

Went in for a simple eye exam and to be fitted for contacts. Eye exam went well the contact fitting and follow up was V. Bad the supplier shipped the wrong size contact for my eyes and the Doc took 4 visits at full charge to find the proplem after I told him to check the contact size to what he ordered thats when he finally found the mistake new contacts arrived at another charge to me and still do not fit Broke in 3 Months never ever had this probel in 35 years of wearing contacts.Reordered again at a charge to me!! Then after telling him there is still something wrong he blew me off. Went to a different Location and they got it right on the first try and just told me the Valley Vision Group screwed up!!!! Thanks for the large bills and no results but sore eyes. read more

The referral I received was from someone who was also referred. I would like to say from I have heard and what I experienced, I was pretty impressed. Not only by the doctor(s) I had my appointment with, but also by the staff involved in the process. It appears that they don't want to leave any stone unturned to make sure that you are satisfied and that they fulfilled all your needs. read more