They are very helpful. The employees tell you what is happening and make you feel compfortable…read more They do little things like having warm blankets. THe tell you want eye drops they are putting in and why. Dr. Vrabek is professional and really good at what he does. After having this catarac syrgery done I feel like a fifth grader that can see again when I got my first glasses. It is so cool to not have to reach for my glasses in the morning. Highly recommend you do your catarac surgery here if you need to get it done.

Terrible experience from the initial administrative process through cataract surgery…read more Grade :F Poor outcome in spite of choosing the add on services that Medicare would not pay for. Specifically, toric IOL lenses, laser rather than manual process. Followed up with a competitor, Tower Clock; great experience. Would not recommend Valley Eye Associates.

I've been going here for years. The last 2 years were terrible. Dr, Mark Austin is a very crabby…read moreman. I would not recommend him. He doesn't look you in the eye when speaking at you. It seems he has better things to do. He said he doesn't know why the government has them do these eye exams. Excuse me I need the eye exam because I am diabetic and the government needs to know my eyes are ok to drive. I told him I needed the paper work that day. He said he couldn't pull his staff away to complete it. My other Dr. does the paperwork as she is doing the exam. I think it's time for Dr. Austin to retire. I will be looking for another Dr. I've had enough of this place. I will take my money else where.

Dr Mark Austin was very kind, patient,considerate,knowledgeable,very personable,he really took his…read moretime with me. He answered all my questions.He's a excellent doctor. The only thing is I had to wait a long time to get my written prescription from them.

I'm sure glad I switched eye doctors. You all go above and beyond. Thanks!!read more

From the owner: When Kimberly Eye Clinic opened in 1969, we founded our practice on the principle of building…read morelasting relationships. For the last 50 years, our passionate eye care has been bringing patients back for specialized treatments and clearer vision. Dr. Stradel, O.D. and Dr. Torreano, O.D. are passionate about seeing their patients' lives improve with every visit. Our primary care optometry is focused on serving families so everyone from children to seniors are provided vision expertise. As a trusted member of Vision Source, we promise to deliver every treatment with personalized quality that makes a difference. No matter your vision needs, our staff has the technology and experience to deliver stunning results with a smile.

I like Dr Krupka, he's professional and has a calm and caring demeanor. My son and myself both see…read morehim for our exams. The staff in front often seems stressed and busy but I'm sure they're doing the best they can with all they have to do.

Disappointing in many ways. 1) during eye exam doctor asked…read moreif I had any issues besides needing my prescription adjusted. I told him my eyes are irritated, dry, itchy, blurry all the time. He never offered any course if treatment and didn't discuss it any further. I wondered why he asked in the first place. 2) small selection of frames and on the expensive side compared to other places. I even saw some frames for over $500. I don't care what celebrity or designers name is on them... that should be illegal. It's a little bit of plastic and or metal and doesn't even include the lenses. There's nothing to justify the ridiculous prices. To some degree this applies to anywhere you get glasses. But other eyewear stores have a whole section of frames at prices shopko doesn't even offer. 3) the glasses I got suck. The bifocal line is right in the middle of the lens and constantly gets in the way of whatever I'm trying to look at. I kind of like the look of the clear frames, but they are noisy if that makes any sense. The plastic makes a lot of noise as you put them on and take them off and adjust. It does gradually get quieter. Things at a little bit of a distance I can see better because I needed a new prescription. But I still have a lot of trouble reading things on my phone or printed instructions, and grocery shopping is a real pain. Overall there were so many things that were a disappointment that I don't plan on returning there for my next pair of glasses.

The only thing preventing 5-Stars is that they wanted to charge me $15 to measure my pupil…read moredistance. Valley Vision is a clean, efficient and well-run facility. I did not feel rushed, or hurried and the eye exam was thorough. Apparently giving the patient their Pupil Distance (PD) is that is not part of the full diabetic eye exam that my insurance will be billed for. I worked as an Optician for 5 years and this is a little ridiculous. The Space for "PD" is even on the Rx form they give you, just not filled in. It is even part of the automatic Refractometer procedure (Where they auto read your script by having you look at into a machine that makes a farmhouse projection go crisp and blurry). I knew where to look on the readout form and it was plainly there. I chose to purchase my glasses someplace else and they wanted to charge me $15 (after a full eye exam) to do it.

I was initially disappointed because I did not like my glasses once I got them home and then I…read morefound out I could not return them. The staff was very nice, however, and explained that I can exchange them for a pair I like better. I am especially impressed with Deanna and would suggest that anyone ask for her by name. :). She was nice enough to order 2 sets of frames for me in different sizes and colors and is just so sweet. She never made me feel bad and gave me all the time I needed. I picked up my new glasses today and I love them. Shout out to Star for providing great service. My friend, who had not purchased her glasses at Valley Vision, was with me and Star asked if she could assist her in any way. Star was eager and willing to adjust my friend's glasses for her. We both left happy and highly satisfied.

Great eye exam, lots of stylish frames, friendly staff. I highly recommend for anybody who cares…read moreabout their style, and demands a perfect prescription.

I dare you to go there and only get one pair of glasses - awesome selection you cannot find…read moreanywhere else. Great sunglasses too. Dan does a great job!!!

Really good specialty doctors and Extremely nice receptionist always. Always very good visits.read more

Dr. Burgess is very thorough, answers all my questions, and does not make me feel rushed. Yet,…read morethey are always on time with their appointments. Their office is clean and tidy. They have adequate staff to care for me. The staff is clean-cut and well-trained. Since I just had cataract surgery, I have been seeing him a lot for follow-up visits. I have always been pleased with the glasses that I've gotten from them too. The perfect prescription and stylish. I'm so happy that Dr. Burgess and his staff are so close to my home.

I had an exam at a different optometrist in Appleton, and bought my glasses online. I just needed…read morethem to be adjusted to fit correctly on my face, so I did not see a doctor here. Matt, the team member helping me out showed exceptional customer service. He gave me a very detailed analysis of the quality of glasses that I had purchased. He was able to point out the various ways in which they should fit and how they didn't. He was able to adjust them perfectly for my face and eyes. He did not charge me for the information and the work, but requested that I told 3 people about my experience. This is the best way I could come up with to reach a large number of people. All told, I would stop going to my other optometrist, stop buying glasses online, and go to Target Optical just because of the excellent quality of service that I received at this location.

I ordered contact lenses through Target Optical and chose in-store pickup specifically because it…read morewas supposed to be faster than shipping. That is not how this went. UPS tracking confirmed my order was delivered to the store on 8/3 at 9am and signed for by someone named Jesse. I arrived around 5pm the same day to pick it up. The associate helping me at the counter, also named Jesse, could not locate my order anywhere and told me to come back another day. I do not understand how an order that arrived at 9am, and is a medical device I need to see, could not be processed and made available within the same business day. When I walked in trying to get help, an associate was sitting on their phone, so it clearly was not a staffing or time issue. Since then I have tried every channel available to get this resolved. I called customer service and went through a long phone tree only to be told the department was closed. I contacted live chat twice. In the first chat, I was told the order would be "investigated" with no real timeline, just a case number, and when I asked to speak with a supervisor, the agent ended the chat entirely without any response. In the second chat, a different agent told me chat cannot transfer to a supervisor at all and that I would need to call in. Days later, I still do not have my contacts. Tracking shows they were delivered and signed for at the store, but no one on staff or in support has been able to explain where they actually are or produce them. I have had to escalate this in writing to the company directly and file complaints with the Better Business Bureau and my vision insurance provider just to try to get a refund. If you are considering in-store pickup for a time-sensitive item like contacts, be aware that "delivered to store" does not mean the store can actually find or give you your order, and getting help when something goes wrong is extremely difficult. This has been one of the most frustrating customer service experiences I have had, and I would not rely on this store or this pickup option again.

Exceptional care for your eyes from a dedicated, knowledgeable professional. Have seen her for…read moreyears.

Staff was very friendly and efficient. They did a great job of squeezing me in even though they…read morewere closing soon. This was my first eye doctor visit in many years and they made it very easy for me since I did not really know what to expect.