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Colt Moving

3.8 (146 reviews)
Closed 7:30 am - 6:00 pm

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1 day

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100%

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They told us they would put the bed back together and this is what they left us with.
Ian C.

One of the worst experiences we have ever had moving. They quoted us for 4-6 hours with 6 hours as the maximum estimate. It took their movers over 12 hours to move us. They sent over inexperienced movers. I don't know much about moving but I do know the heaviest furniture should go first. They insisted on moving boxes first. They wasted hours of our time and only recorded a short break even though I saw them not doing any work and have photos. They missed multiple items on a second trip and then charged us for the mistake and having to turn around. They also scratched our brand new floors in the move in. Overall it was a terrible process and we ended up paying 1000 more than we had expected. Their solution to the delay was trying to add more movers and increase the cost per hour. Several individuals we know have cancelled these movers on our recommendation, we suggest you avoid or cancel your appointment as well.

DO NOT RECOMMEND. They left a huge scratch in my wood floor from dragging a box that should have been lifted. When I brought it up they claimed the movers said they didn't do it. It was obvious they did. No one else was moving boxes into the house. Can't recommend a company that avoids responsibility and blames the customer. I wouldn't trust them if you care about your home or belongings.

Deep scratches down the entire handrail at our old house, from them dragging the big headboard down the handrail instead of carrying it!
Cara S.

From start to finish, worst experience moving that I or my husband ever had! I'd give them one star but SOME of the crew seemed to actually care about how our furniture was treated! I'd messaged and spoken to several people at Colt in the Westfield location (I didn't know there was more than one location, since just the one showed up on Angi) and an estimate was sent.  When I called to schedule it, I was told that since I lived on the SE side of Indy that it would save me money if I booked with the south side office and they'd have someone from there call me instead. Phil from the south side office called, but he was driving at the moment so he couldn't write down my to/from addresses, and he asked me to text them to him so he could write up a new estimate.  I texted him the info right away (that was on a Monday).  By Tuesday I hadn't heard back from him so I texted him again and asked him to email me the estimate and the earliest available dates.  He replied about an hour later and said he'd have the estimate in my inbox that afternoon.  Tuesday evening he texted again and said he'd schedule me for July 6th at 9:00am, for 2 crews/2 trucks. By that Thursday evening I still hadn't received the estimate, I hadn't received any kind of confirmation that July 6th had been actually booked for me, and although I texted Phil again that morning to ask if I need to sign any paperwork or put a deposit down (and get that estimate) I still hadn't heard back from him. After emailing the company to let them know I was very concerned that I hadn't received an updated estimate or any kind of written confirmation that my move was actually scheduled, I got a text back from Phil that just said they do not require any deposits or down payment to reserve my move, but he can confirm we were confirmed for July 6th at 9:00am "not sure why the estimate isn't making it to you. The only difference from the original estimate received was the travel fee (was $1248, now $1056 - total for both trucks)." When moving day came, the crews were nice and the lead guy talked me into adding the upgraded insurance since it covers up to $600 per item damaged (and we have a few family heirlooms that would be much more than that to fix), they seemed to be pretty careful with our stuff but when we got to the lawn equipment they asked if we'd removed the gas from everything... WHAT?! This was the first I'd heard of that! My husband was 2 hours away at the new house, and we didn't have a gas siphon so I had to go buy one and proceed to siphoning gas out of all our lawn equipment! They got everything loaded, barely, and they went to eat lunch so I headed to the new house. Three hours later they arrived, and my husband assisted with giving directions to the guys on where to put everything. During the unloading they broke our big cabinet/headboard set ("that happens with OLD FURNITURE!" was the reply given to my husband by the crew member!). SO many items with scratches and dents, two heirloom dining chairs badly damaged (one had two legs completely broken off!), and gouges in newly-painted walls. I took pictures of everything broken or damaged, submitted it all, and can you believe it... I got a check for $150!!! I mean seriously, after spending $4500 with them to move, and all the issues along the way they give me back not even half of the cost of the insurance?! And when I replied to express my displeasure about the insurance amount, I got NO reply.

Would highly recommend. C. Barker and A Fiddler made our moving experience an easy one. They were professional and worked at a fast pace. Pricing was upfront and the estimated time to complete was accurate. Additionally, I appreciated that they only have a 2 hour minimum.

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2 years ago

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Thank you for the review! We are always happy to help!!!

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5 years ago

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Thank you Sandy! Call us for any future needs!

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Thanks Eric!

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5 years ago

They ruined the mechanism in my lazy boy couch. Obviously young guys with little experience in professional moving.

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Ask the Community - Colt Moving

Review Highlights - Colt Moving

Gerald, Tehren, and Austin helped me move today from my apartment in Greenwood to my new home in Broad Ripple.

Mentioned in 6 reviews

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Rockstars. Professional and efficient. Absolutely would use them again…read more Everything from scheduling to moving was seamless and white glove. Moving can be arduous and everyone at Soft Touch helps to ease that burden. Especially Monica the service manager. Thank you!!

We hired Soft Touch Moving in June 2025 to pack, move, and store our belongings in their…read more"climate-controlled" facility for four months while our new home was being built. About 4 hours into the re-delivery of our belongings by their crew, we discovered that much of our furniture and personal property which had already brought into our new home appeared to be covered in mold. The contamination affected our brand-new home and required professional remediation. As a result, we were displaced and forced to live in a hotel for 50 nights while the issue was addressed. The owner, John Craft, acknowledged to us that our belongings had gotten wet and remained on their moving trucks for a period of time during the hot and humid month of June. Despite assurances from the company's insurance carrier, we have received very little communication or resolution. More than seven months later, we still do not have our belongings and have had to retain legal counsel to pursue claims against both Soft Touch Moving and the insurance company. This experience has been incredibly disruptive to our lives. Based on our experience, we would strongly caution others before trusting this company with their belongings.

Colt Moving - movers - Updated May 2026

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