My mom chose Modern Moving bc of the high rating. Mistake #1! I left out their names. And I don't usually leave reviews but it's been over a week and I'm still livid they took advantage of my elderly mother. When she called, they ask how many bedrooms. That's it! They don't ask any other questions so they quoted an estimate for what they thought it'd be. It was a 2 bedroom. Don't ask anything else about basement, garage, misc items, etc...
They said they'd do a walk thru before getting started to make sure that was accurate. They sent 2 scrawny kids that had to have just gotten their driver's license and had no business driving a big truck bc he couldn't drive it... which was an Uhaul (not even their own truck ). It took them 15 minutes just to park on the street (instead of the driveway). They only sent 2 kids but did a walk thru acted like it was fine, estimate still the same, etc. Then about a hour or 2 into it, they said they needed 2 more guys but it'd come out about the same as the hourly. Mom said as long as it's not over $1000. One said they'd give discounts until it's that if need be. The 2 guys came, 1 was actually muscular. Then about 5 hours into it they said not everything is going to fit on this truck. So then we went back & forth, do WE get an uhaul, do they get another truck, do they make another trip, etc... mom called and talked to a scheduler he said this happens all the time. (If it happens all the time, maybe change your process? Ask more questions? Somethings obviously not working!) But he said they'd make it right - which I assumed they'd fix it at no extra cost to us. Hence "making it right". They said they were sending another truck so I stayed behind to wait for them while the first truck went with my mom to the new house. The new guy text me and said he was on his way. Then something happened and they decided to just send another mover instead of another truck and wait for this one to be unloaded and come back. While I waited, my bf came home so we packed some stuff in our cars hoping to make it go faster. They came back, and then tried to leave some for us to take . I said I have a little compact car and it's already full bc we tried to make this process go faster and loaded stuff ourselves already! I mean we paid for THEM to do it so THEY could move/haul the stuff, not us. They said they couldn't fit all of it in the truck AGAIN - bc they just started putting stuff in there instead of packing it right so they had to reorganize to fit stuff - and we still had to put more in our cars. So 5 movers and 10 hours later, we finally get to the new house. They tell mom how much it was and it was ridiculous! She won't even tell me how much it was bc it was so much. She brought up the mover saying discounts and the "lead mover" brought in last to "make things right" said "they don't really do discounts". I said I wish I would have known when he gave you the bill, I would have came out raising hell. She paid movers bc she's 70 years old and ill.
I am not strong so I can't help so we paid for a service. They don't know what they're doing and that "service" went to crap quickly. Empty promises were made about discounts and "making things right" with no intention of ever keeping those promises. No one could give us a true estimate all day, adding movers and trips but never giving us a real answer on "how much more this will cost". Until the end when they said "oh an old lady that can't do anything to us, let's take her for all she has"
All in all, they were stupid expensive, very unorganized, and it was one problem after another bc the kids didn't know wtf they were doing. And they broke so much stuff! We keep finding stuff they broke. We did 10% of the moving ourselves even after paying them to do it and it was still expensive. It was all chaos all day, so stressful. Moving is stressful anyway, but you pay the expense for movers to relieve some stress, not make it worse. I don't plan to move again anytime soon, but when I do, I will NEVER use them again. I'm not sure how they had such a high rating. Probably all the employees making fake reviews. But I'd advise to STAY AWAY and get literally ANYONE ELSE! read more