We hired Soft Touch Moving in June 2025 to pack, move, and store our belongings in their…read more"climate-controlled" facility for four months while our new home was being built. About 4 hours into the re-delivery of our belongings by their crew, we discovered that much of our furniture and personal property which had already brought into our new home appeared to be covered in mold. The contamination affected our brand-new home and required professional remediation. As a result, we were displaced and forced to live in a hotel for 50 nights while the issue was addressed. The owner, John Craft, acknowledged to us that our belongings had gotten wet and remained on their moving trucks for a period of time during the hot and humid month of June. Despite assurances from the company's insurance carrier, we have received very little communication or resolution. More than seven months later, we still do not have our belongings and have had to retain legal counsel to pursue claims against both Soft Touch Moving and the insurance company. This experience has been incredibly disruptive to our lives. Based on our experience, we would strongly caution others before trusting this company with their belongings.

I had a great experience with Soft Touch on my move from Indiana to Tennessee. I had a walk-through…read morein advance to get an estimate. The total cost came out to the low end of my estimate which was great. All 3 movers were courteous and let me know of 1 minor nick they had caused. The movers were genuinely grateful for their tips and kept their truck relatively neat. I called a couple times before the move to ask questions, and the staff was willing to talk through logistics any time.

Neighbors used Colt for a move and had an excellent experience. I suspect all the local movers are…read moreabout the same. I had the misfortune of using Seal Team. My experience might have been the same or different choosing Colt. So many bad reviews for all of them. Pray, do the rosary, and fast before choosing any of them I would say. With Seal, you never know who might show up or leave moving your home.

One of the worst experiences I've ever had with a moving company…read more We hired this company after a flood to pack up our belongings so repairs could be done and then move everything back in. We paid a very large amount for this service and also paid extra for their insurance coverage specifically to protect our valuables. During the packing process, they broke several items worth thousands of dollars. When we filed a claim, instead of taking responsibility or honoring the insurance we paid for, the owner was rude, dismissive, and outright hostile. We were essentially told "too bad, you should've packed it yourself," and "if you didn't want it broken, you shouldn't have hired us." That is completely unacceptable, especially from a business that charges for professional packing and insurance. Not only did they fail to protect our belongings, but they also refused to fairly address the damage and spoke to us in a shockingly unprofessional and offensive way. We trusted them during an already stressful time after a flood, and they made the situation much worse. I strongly warn others: do not use this company if you care about your property or expect basic professionalism and accountability. Paying extra for their insurance meant nothing, and the way we were treated afterward was insulting and outrageous.

This was our second time having John help us with a move! I wouldn't choose anyone else in the…read moreworld! The most stressful thing is worrying about things going missing and that's something you absolutely never need to worry about with him and his team. He goes above and beyond. This time we had him and his son Ethan and other mover Grantham. All were awesome and great to talk to. Trust me and never choose anyone else! Thanks again John

John was very helpful and provided all the information needed. Although we managed to downsize…read moresignificantly and didn't end up using their services, John was very respectful about it. Great experience overall!

Company and crew was late during the service hired (loading, driving, unloading), jammed the fence…read morewhile parking during unloading, and raised the price days before the service was provided. I paid the all price requested plus the gas, truck, and tow and dollies they requested to provide the service. The owner also didn't provided receipt upon several requests. I do not recommend. I have the history of messages and the Zelle money to attest that you did receive the money Mr. Michael Baker. So it's your company.

last minute help needed and even though my situation was a bit different than what he does he went…read moreabove and beyond to help me.. he is a stand up guy as is his employee,Kyle, if you're in need of his services it's worth it 100%

We hired J Lopez Moving for a cross-town move, and the team they sent did a great job job. Friendly…read moreand professional, and they got everything from Point A to Point B with no problems. The only issue was in the difference between the estimated cost and the final price - it was a significant amount. Even so, I wouldn't hesitate to hire them again.

The initial customer service was great. They sent 1 male and 1 female to move our house. We were…read morequoted $650 for 3 hours and they were to arrive at 10am. They showed up at 10:05am and took 2 breaks before 11:30am. My husband assisted with the move to speed them along and they unloaded everything at the new house at 12:55pm. They charged us an extra $100 dollars because they said that the 3 hour window counts for 30 minutes of travel, yet we still completed the entire move within 3 hours with my help and multiple breaks by them.

We have a very heavy 73" bathroom vanity with the carrara mable top and double sinks already…read moreinstalled that had to be moved from our garage to the bathroom. It had to go through a wooden privacy gate, a patio door and stood on end to get into a hallway and bathroom door. At our age it wasn't even an option for us to attempt so I went directly to Yelp. I pulled up movers under Yelp, of course, and called three or four movers in the area. Bellhop charged by the hour, didn't seem dettered by the weight or standing on end and was available when we needed. Bellhop texted and emailed a confirmation and reminder while the lead mover introduced himself by text and confirmed the arrival time and exactly what they were moving a few days before. The day of the move they arrived separately and promptly, both were dressed appropriately (pants weren't down past their booty), polite, they worked well together, were careful and listened to suggestions my husband had without taking offense. We've had to move several large items into our house and knew what would work. We ended up having 3/4" to an 1" head clearance going through the bathroom door. They handled it like troopers and nothing was damaged. The move from start to finish only took an hour and 15 minutes. The bathroom vanity had no scratches and the marble top was in perfect shape. Bellhop doesn't provide furniture or appliance dollies unless you're renting a truck. We provided both for the movers but they weren't neccesary. They just carried the bathroom vanity and handled like pro's. If I need something moved again I won't hesitate to call Bellhops Moving.

I had a very disappointing experience with Bellhop and would not use this company again. I have…read moremoved numerous times over the past decade and have hired many moving companies during that time. This was, without question, the worst moving experience I have ever had. The issues started when the movers left behind one of the most important pieces of my furniture, my bed frame. After discovering it had been left behind, I repeatedly contacted Bellhop in an attempt to have the situation corrected. Unfortunately, responses were slow and not provided in a timely manner. Because I was unable to get a prompt response or meaningful assistance, I was ultimately forced to retrieve the bed frame myself befoere I lost it. My personal vehicle is a two door sedan and could not accommodate such a large bed frame, meaning I had to rent to a larger vehicle and spend additional time and money recovering an item that should never have been left behind in the first place. Despite the inconvenience, expense, and stress this caused, Bellhop's response was a $50 credit which didn't even cover the truck rental. What concerns me most is what they did to me afterwards. My move involved a move from a 1 bedroom apartment and was originally estimated at approximately four hours. I was charged for this service and the move was roughly 3-4 hours. On that day, after that move was complete, the movers informed me that they had no additional jobs scheduled for the remainder of the day. We then discussed furniture assembly as a separate service. The movers contacted Bellhop directly regarding this arrangement, and I separately agreed with them to pay $400 including tip for a few pieces of furniture assembly work. Despite this separate arrangement and separate payment afterwards, Bellhop later additonally billed me for a total of six hours for the move itseld, resulting in approximately $522 CAD in additional charges on top of the the $2000 CAD paid initially and $400 USD for furniture assembley. The furniture assembly was clearly a separate service that occurred after the move had been completed and should not have been included in the moving service, since I paid seperately for that and it was discussed after the fact. But t I was separately charged by the company for that work, and then subsequently billed for it again for hundreds of dollars more through Bellhop, and it left me shocked. The explanation I received did not align with what occurred during the move (it was not a 6 hour move) and left me with the impression that Bellhop was attempting to recharacterize separately arranged furniture assembly as moving time in order to justify additional charges to charge me as much as possible, despite the furniture assembly having been separately discussed, separately arranged, and separately paid for. I have emailed them over this and instead of addressing this, Bellhop appears to be treating that time as though it was part of the original move in order to justify additional charges. Whether this is the result of poor internal communication or a deliberate attempt to maximize billing, the outcome is the same. I was charged substantially more than I agreed to pay and was left to dispute charges that I do not believe were justified. Mistakes can happen in any business. Leaving behind a customer's furniture is a mistake. Slow communication is a mistake. But leaving behind a major piece of furniture, forcing the customer to spend additional money and time retrieving it themselves, offering compensation that does not even cover the resulting expenses, and then imposing hundreds of dollars in disputed charges afterward demonstrates a complete lack of accountability and customer service.

We had a very bad experience with this company. They were supposed to arrive between 9-9:30 and…read morenever showed up or called. We couldn't get a hold of them for a long time and finally when we did, they said someone didn't show up so they'd be late. They were 3 hours late which messed our entire moving day up. The movers did an ok job, not great. They had a lack of attention to detail like putting cushions back on couches and leaving the dining room table in the corner of the room. They even put beds in the wrong rooms. Watching them move our stuff was stressful. I was sure they were going to break something and luckily didn't. Do not use this company unless you want your move to be stressful.

Overall by far the worst experience I have had with any type of service provider. To start the day…read moreoff, they showed up an hour and a half late to my apartment, took 45 minutes to get around the building to the loading dock, then took another 20-25 minutes to park in the loading dock where they hit the top of the loading dock and dented my apartment building. Then there was a language barrier that I was not informed of until they showed up at my apartment which resulted in a lot of wasted time google translating things and having to have them move items to other rooms because they couldn't understand our directions on where to put them - which added a large chunk of time to the total amount of time I was billed for. They also moved items to different piles in the apartment, then more piles outside of the apartment door to the hall, then to the elevator and then took things down. Not to mention they took a 30 minute lunch break that I was also billed for at the end of the day. Also in the process of moving, several things were damaged. This included several big furniture items, dishes that were in boxes that had caved in from having several other boxes stacked on top of them even though the boxes were very clearly labeled fragile on top, and worst of all, there were several scrapes on the walls of my brand new house that had just finished being built two weeks prior. The worst of which is the tire marks going up the side of my stairs from where they tried to drag the dolly up the them. My original estimate for this move that they gave me, based on the number of rooms and furniture items that I had, was for $450 and that I would need the minimum number of hours they require for any move of 3 hours. I know this was just an estimate, but when I got the actual bill at the end of it, it was almost $1200 plus the $100 security deposit which is nearly 3 times the amount I was quoted, which is a ridiculous amount to be off by. I had the same number of items moved last year in 2.5 hours with no damages and the same amount of people the year before when I moved into my apartment. The customer service rep was unsurprisingly very unhelpful and did not seem to care much about any of the things that went wrong during this move. So due to the poor quality of the moving experience, I now have wasted several hours getting the information for the claims, repairing and buying new items, and getting my brand new staircase repainted. In case my review isn't clear enough, you should go anywhere but People-Move moving for your next move!

Would leave zero stars if possible - Canceled on us less than 24 hours before the move after…read moresecuring the movers several weeks ago. They left two college girls without movers and without a storage unit and were less than helpful with advice. Other than offering for them to move out a day later, but the girls lease was already up, and they had already turned all their stuff in. You can't just stay an extra day in an apartment for free, and it's Memorial Day weekend and it's not like they could go extend their lease. Didnt even offer to help in trying to find other movers or another storage unit. We are not from the area and this was just a really disappointing experience. we offered to help them load the truck ourselves and begged them to still move them because the lease was up and the girls HAD to move out. I am speechless at the lack of professionalism, and instead of offering guidance or another moving company number, they got upset and raised their voice at us instead like we were at fault. I understand things come up, but you could at least be a decent business person and try to offer solutions, especially for people who are out of town.

We called late Saturday evening to haul away some old furniture. They were able to get us on the…read moreschedule for the next day! The haulers were prompt, polite, and professional. Thank you so much, your services are much appreciated!