I hate writing such a poor review when most of the places and things I review on my account are…read morepositive! But this company has really hurt me and my household. My roommate reached out and did the coordinating. He filled out the quote form and they never gave us a quote. The woman he coordinated with said she didn't work in the field so she wouldn't be able to give us an estimate even though we provided a list of items needed moved and our two houses were only 7 minutes away from each other. We confirmed two days before and the day before to make sure the move was still on, as the weather was going to be very cold. We were moving in December. They confirmed the time with us, a window of 9-10 am and showed up at 11:20 am. They did not have uniforms on (the website said they would be uniformed) and were not dressed for the cold. Some were wearing zip up hoodies. No jackets and no gloves. The website also they said they would provide mattress bags and they did not. Instead they brought mine and my 3 roommates' mattress out to the curb and set them in the snow while they loaded up the truck with other items. They asked to borrow our tools and then we never got them back nor did we get our hand cart back. We can only assume that they must have taken it with them when they left as it is hard to lose a hand cart! When we got to the new house our team of five men had dropped down to three. The move was taking even longer because of that. We were being charged hourly and now the team of movers was down man power. No one let us know why. Once they were done getting everything into the new house wooden floors were scratched and corners were shredded to the point there were little piles of paint and wood on the floor. My roommate's bed frame was taken apart (with our now missing screw driver) and put back together so poorly we realized it was actually BROKEN! It has pull out drawers that now when you pull on them the whole side of the bed frame comes off. His dresser with a marble top was scratched beyond belief! Other stuff happened and was damaged, but I don't need to write a whole novel. In the end I was put on the spot to pay. The means of communication when it came to paying was confusing. We were not told how it was going to be done before hand. In the end I, the person who did not coordinate with the team, was passed a phone from one of the movers and was ON SPEAKER while a woman from the office asked TWO TIMES if I would like to leave a tip in addition to the total price ($1,800, way over what we thought it would be. But hey they didn't give us a quote). I refused both times while on speaker in front of the three man crew that was left. I paid with my credit card over the phone and handed the iPhone back to the mover and they left. My roommate who was the point person for the move was then called five minutes later by the same woman at the office and she told my roommate that I did not leave a tip and asked if he would like to leave a tip. By this point we had done a sweep of the house and saw the damages in full. We documented the damages and sent over photos. We were told that management would be contacted, but we have received no updates from them on how to make this right. Their website states they have damage protection, so I assume they would be able to cover damages or at least give us some money back! I don't recommend this moving service. I really don't know what else to say.

Very disappointed. The website is a lie. They did not come uniformed. They had a single uhaul…read moretruck. They said there would be two trucks. They were over an hour late. They damaged walls, wooden floors, broke a bed frame, almost left behind pieces of the broken bed frame, even after my partner and I separately told them about said broken pieces. They lost screws to the same bed frame. They chipped and scratched multiple wooden furniture pieces AND a marble top dresser!! They did NOT WRAP OUR MATTRESSES AT ALL AND LITERALLY LET THEM TOUCH THE SNOWY GROUND OUTSIDE!!! They ignored me for 30 days now after admitting over the phone that we did not receive their standard of service. They admitted the billing hours started at the scheduled time, NOT the time they arrived and stated it would start that day. They didn't bring gloves or tools. They had to borrow my Phillips head screwdriver, like are you serious? You didn't bring a SCREWDRIVER when I said during scheduling that a bed frame would need to be disassembled for moving? They didn't put pads on top of the dressers, hence the scratches. A my screwdriver and a dolly of ours also conveniently never re-appeared after the movers left. And guess what. They asked for a tip THREE TIMES. Even called me back to make sure we meant to not tip. They also took 30 mins to drive 2 miles. Twice. It's a 7-8 minute drive. They didn't say they were going to lunch or anything. There is so much more I can say. I really tried to be patient and kind and understanding, but I'm really frustrated with the lack of customer service we've received and the way they keep avoiding me to make things right. Please get back to me.

I have used Norms moving and hauling for almost 20 years for several big moves, a few small moves…read moreand whenever I need something hauled off. They are always polite, professional and take great care with my belongings and seem to make the moving experience a little more fun. For the service I can't beat the price and it's a small family business so you know where your money is going.

Thank you for prompt and quick service. I'm going to ask for one more move from this businessread more

I have used this company for years and have always been very happy with their work. Fast efficient…read moreand reasonably priced. Highly recommended

I appreciated how careful they were moving the refrigerator (they had to take a door off) and that…read morethey were on time. They responded quickly to my request and the price was very reasonable, I highly recommend them!

Do not waste your time or money on this irresponsible, dishonest thief…read more I hired Anthony and 2 of his moving crew to move my disabled mother out of 1 single room in an assisted living facility in Castleton (after picking up 7 boxes, a mini fridge, and a microwave from my home in Southport 1st), and in to a new apartment in Fishers with her sister. 1) they didn't bring a dolly, restraining straps for items in the truck, or the wardrobe boxes we requested and they said the would bring. 2) because they didn't bring restraining straps, the top half of my moms China cabinet fell over and broke the glass shelves that they didn't even bother to take out and wrap (with the overpriced and unused wrapping material they still charged her for), and tried to tell me it was because China cabinet glass shelves are usually glued in (which I've never seen done in any kind of display cabinetry).  Anthony told me he would replace the shelves because he knew someone who could cut custom glass, and contact me either Tuesday the 2nd or Wednesday the 3rd with the details/update. 3) they literally took twice as long to move my mom's single room at the facility (4 hours), than the 2 man team from All Star Movers did for my Aunt's entire old apartment (2 hours). It actually ended up cheaper moving my Aunt's entire apartment ($575) from Muncie to Fishers, than to move my mom's single room ($620) from Castleton to Fishers. 4) in addition to breaking the China cabinet shelves, they also did something to my mom's medically necessary electric lift chair that helps her stand up (either dropped it, or jammed it through a doorway) that now causes it to pop and drop whenever she tries to use it to stand up. I have witnesses from the assisted living facility staff that her chair was in perfect working order earlier in the day before it was moved. (In fact it worked right before they moved it because she had to use it to transfer to her wheelchair!) We discovered this around 8pm that Monday night when she tried to use it to stand to get in the wheelchair and go to the bathroom. I immediately took a video and text it to him with the following 2 messages: "Uh... your guys did something to the recliner too" and "It didn't pop like that when she put it down before". The only message I got back from him about it was at 11:44 the next day, and I quote "I'm not sure how that's possible..for my guys to do that..can u turn it on its side and see if some is jammed in between it..please" to which I replied "I did right after I took that video. Nothing stood out as an obvious cause." That was the last contact I had with him. When I tried to text or call him on Monday November 8th to get an update, I found out that he had the audacity to block my number. "Free Msg: Receiver 3179751805 unable to receive message - Message Blocking is active." I am now looking at what we need to do to take him to small claims court. This is completely unacceptable. Especially since its against a disabled elder who only gets less than $800/month from SSI. Shame on you Anthony.  May you reap what you have sown.

Since I'm not in my 20s any more, I hired Grade A Helpers to help me move. They were communicative,…read morerespectful,professional, and efficient. I would recommend them to any one for any kind of moving job! They definitely made me feel more at ease with all the moving pieces of selling a house and trying to move.

I was looking at moving a heavy Queen sized headboard only less than 5 miles away(10 minutes) . I…read moresent quote requests through Yelp. For every response I gave the exact mileage and sent photos of the headboard so that everyone knew exactly what I was requesting. Jacob was quick to respond, answered my questions and confirmed the date and time I needed. They confirmed the date and time the day before the move and on the morning of as well. Jacob and Sean arrived on time. They came in and assessed the headboard and proceeded to thoroughly wrap up the headboard in furniture protective pads. After they ensured the headboard was fully protected, they proceeded to move the headboard out my house and to their enclosed trailer. They arrived to the destination timely and moved the headboard up a flight of stairs to a second level apartment. They carefully unwrapped the headboard after we decided on the location. They also sent a follow up message to ensure all went well on the move. They were very fair on pricing for the distance, time and effort required. I will definitely consider using them again in the future if I am needing any type of moving services.

We moved from Chicago to Indy and hired Sean and his team to help us unload the truck. They were…read moreamazing and helped us despite our late 6PM Saturday arrival due to issues with the movers in Chicago. They unloaded everything quickly, efficiently, and most of all, professionally. I could definitely tell they were professional and I absolutely was able to relax and let them handle it. They quickly earned my trust and believe me, that is no easy feat. I will absolutely hire them again for my next move!

Replied to my request in a timely manner. Able to send a team out 3 days later. So pleasant and…read moreefficient! Great work. Hire them!

We hired Bio Trauma 911 to clean out a rental house that the tenants totally destroyed by having…read moreover 63 cats in the home and never cleaning it. Jeremy was great from the start. Showed up on time for the first appointment, started and finished when he said they would. It was a pleasure doing business with them. Bonnie H.

We wanted to support a local, small business during. Covid. Steven, the owner answered the call and…read moreasked a few basic questions. We were not given any estimate, rather a per hour price. We were told 4 men would be there. Three men showed up and 1 left to get plastic wrap. We only had 4 men for about 4 hours. They took three days to get everything moved because they left half of our attic full until I took pictures and sent them. They did t arrive until 10 am each morning. They brought an average size truck to move a 4 bedroom house with a full basement, attic, and garage. They took all of our furniture apart and then asked if we wanted it out back together. They stacked boxes in the garage and had to be asked twice to move them to the rooms. Both boxes and rooms had labels to make things easier. We had to request an invoice, which we did not receive until Monday - our move was supposed to be Done Friday. The invoice was not itemized so I believe we were charged for 4 men the entire time. Steven asked me how I intended to pay and I asked him his preference - he said cash. We paid 25.00 LESS to move from Fort Wayne to Indianapolis than we paid this company to move us from the Moorings to 65th and Binford. The majority of the move was done by Ryan and Vinnie, two very nice young men who really hustled. The other other gentlemen did more standing and directing. The move spanned three days and I had to cancel our Salvation Army donation truck because we were behind on the move. This was a very pricey and disappointing experience. Update to address the owner's response: I didn't know if I was billed for 3 men or twenty nor did I know the number of hours we were billed for because none of that was specified on the invoice. Additionally, I was very clear with Mr. Steven D on the phone when I called for the estimate that we had a 4 bedroom home, on a finished basement, with an attic, and a backyard that would all need moved. That's how we arrived at 4 movers. I even listed the two grills and riding lawnmower. My husband did tell him we were renting a cargo van to move our personal clothes, items in the pantry and most of our kitchen items.

Stepven and his crew do a great job! Responsive and Profesional. They answer their phone.read more

Bought some big furniture pieces that wouldn't fit in my Jeep. Was introduced to GOSHARE to use for…read moredeliver. John responded immediately and was a pleasure to work with. He was timely, very polite and professional. Delivered everything in good condition and helped me place the furniture. I highly recommend GOSHARE and JOHN if you can get him!