My experience with J Lopez Moving was a complete disaster. We have moved many times across several states and have never encountered such a lack of professionalism.
Booking & Communication: There is no formal booking process or written quote. Communication was hit-or-miss; they rarely answer the phone and take a long time to return voicemails.
The Crew: On the day of the move (Dec 30), they arrived late. Instead of the professional crew we expected, they sent a man and a woman who were completely unequipped for a household move. The woman spoke no English, and the man's English was very limited, making it impossible to communicate instructions for assembly or careful handling.
The Outcome: They arrived without basic equipment like dollies or wrapping materials, despite being told they would provide these. After moving only three small items, the man tried to significantly increase the hourly estimate from 3 to 5 hours and began "negotiating" while on our time. When we insisted on the original terms, he simply cancelled the move on the spot, unloaded the three items, and left.
This company is only suited for very small, local moves of light items that require no special handling. If you have heavy furniture or require professional assembly/wrapping, do NOT hire them. They are disorganized, unprofessional, and will leave you stranded.
Since I cannot directly respond to the reply posted by the company, I am updating the original feedback with the response:
Dear JLopezMoving Team,
Thank you for your response. While I appreciate the clarification from your perspective, I must respectfully disagree with several points, as our experience on-site did not align with your description.
Regarding the time estimate and equipment, the move was successfully completed shortly after your team left by a different professional moving company. They arrived with a two-man crew and finished the entire job in 2.5 hours--matching our original estimate and costing a total of $400. This stands in stark contrast to your team's insistence that the move would require 5 hours and a higher fee. The fact that another company performed the work safely and efficiently in half the time your team quoted confirms that our expectations were entirely realistic for a professional crew.
Furthermore, while you mentioned your trucks are fully equipped, the two individuals sent to our home did not bring a dolly or wrapping materials into the house to begin the move, which caused immediate concern regarding the safety of our belongings. Regarding communication, while your office may have sent emails, the breakdown occurred on-site; the movers' inability to discuss assembly or handling instructions in English created a significant barrier to a successful move.
We did not "refuse to comply" with policies; rather, we declined to agree to a sudden, significant increase in the hourly quote and time estimate for a job that, as proven by the movers we hired immediately after, did not require it.
We are disappointed that your team chose to leave us stranded rather than honor the original terms discussed. We hope this feedback helps you better align your on-site assessments with the actual requirements of your customers. read more