UPDATE:
With 126 boxes to unpack, going back 5 times for more loads that were left, and still having to work, we finally got unpacked after 3 weeks. I have never taken this long to unpack. In the meantime, we unpacked more issues. I had to purchase TV power cords, Computer power cords, had antique irreplaceable items that belonged to past family members. The company did reach out with a "complementary refund" of $200 with the first complaint. When I ended up finding so much more, and being exhausted by doing a lot of the movers work, they asked me to fill out forms. Which I did, That was on Friday, January 12, 2024. Today is January 22, 2024 and I have sent multiple emails to get a response. This company has now "ghosted" us, which speaks volumes of their service. I have all the times and emails I have sent without a response. I even sent one today asking if they were going to respond. Nothing. Please know, with the $200 that would also bind us to not leave our review. We are NOT cashing a $200 check when we spent OVER $6000 for the move. I want to have the right to let all of you know exactly what this company is like, and refuse to cash a check basically being forced to keep my mouth shut.
It seems they "pad" their reviews because if you look at lower star reviews, other people have the same problem that we did. I wish we would have looked at those vs hiring them. I would advise ANYONE to stay clear of this company that seems shady.
Original review: I have moved many times in my life including across country and have never had such a horrible move! If I could give a -1 I would! I have attached photos and screenshots of my communication or lack of communication from this company. First of all we had this company pack us due to a lot going on. One person packed the downstairs bedroom and a different did the entire upstairs. The one that packed downstairs wrapped the dressers with plastic so the drawers would not open. The one that packed upstairs, took every article of clothing from the dresser and put it in a box (multiple boxes). Secondly, the person who packed the upstairs would fill boxes half full or not even half full. I later found out on the move that the one that packed the upstairs was related to the owner. So I guess that is why they used every box they could, since we were paying for the boxes.
There was only one section of the house and garage that was not to be moved. I was getting my mom out of the hospital the day of the move, so I didn't notice a lot. However, the next day I went and looked and basically me and my family ended up moving 5 truckloads of stuff they missed.
I did not take many photos of our loads because it was dark and we were trying to get done. The photo of the closet is one that I reminded them 3 times. They asked if I minded if the coats were in a bag, which I didn't mind. However they took the CLEAN mattress cover off the mattress and used that as a bag that they drug outside, because of the dirt and stains on it. When reaching out to the company, basically they don't know before a move if something is dirty before they move it. That mattress cover was used twice! We ended up with a broken gravy boat, a glass from my grandmother that was a 70 year old antique glass, and three plates.
Lastly, we were told they would not be moving cleaning supplies. I opened a box of cleaning supplies thrown in a box vs placed which had ammonia and bleach in it. One of the two leaked. That is a pretty lethal combination. This has all been told to the company, however, they have went silent and have chosen to no longer communicate. This is the worst experience I have ever had! read more