The shuttle to the car rental and airport was on time for pickup's and dropped off , Except lots of…read moredeparting people. The line was long . The car we rented was an Ionic Hyundai electric car. Very decent and spacious. Our experience was satisfactory.

The Worst Car Rental Experience Ever! Steer clear of this location if you can! I've had two…read moreexperiences at this Budget rental location, and both were terrible. The first time, I waited over 2 hours to get my car. I tried to brush it off, knowing there were events and sports tournaments in town, and it was a busy day for them. When I finally got a car and drove to the exit gate, I was turned around and told I had to switch it for another one. This most recent experience was somehow even worse. I arrived around 2 a.m. after a delayed flight and had to pay to take my own Uber because, apparently, Budget doesn't run a shuttle at that hour, while every other rental company does. After waiting over an hour in line (with only one associate working), I was told there were no EVs available. Fine, no problem. But then they told me the only vehicle they had for me was a 15-passenger van. I'm a 5'1" woman, and I felt completely unsafe driving such a large vehicle. Unfortunately, it was late, I was exhausted, and I had to be up in just a few hours for my event, so I had no choice but to take it. The van smelled awful, drives poorly, and was clearly not properly maintained. This was, without a doubt, my worst experience with Budget. I'm beyond disappointed with their lack of accountability and unwillingness to honor reservations that were made well in advance. The unprofessional attitude of the staff and their complete lack of effort to find a suitable solution for customers is unacceptable.

Excellent experience overall- the guys were easy to work with and check in and check out were a…read morebreeze. Pricing is a bit higher than chains BUT it is worth it because you get the vehicle you are promised with no hassle, and you will be dealing directly with human beings that will answer questions you have in a timely manner. There are no hidden fees and they didn't try to gouge me for damage, wear and tear- some rental companies will do this but not these guys. Plus, you're supporting a local business. Highly recommend.

1/16/26 First of all, upon arrival at the shuttle pickup lane (Denver airport), one man said he…read morewaited for the shuttle for over an hour despite making numerous calls to Budget. So we called Uber. Then, while waiting in line at the Rapid Rez/Fast Break booth, the lady behind me told me they gave her the wrong car and she had to return to the Rapid Rez booth to have the car reassigned to her. Turns out the same thing happened to me because the lady in the booth sent me to the wrong car. I didn't know it until I was not able to exit the lot. Three cars behind me had to back up so I could return to Rapid Rez booth to stand in the blustery cold again and get the car reassigned to me. When I tried to exit for the second time, the man at the gate told me this car was not assigned to me either. I refused to go back to the Rapid Rez booth, so he personally ran back and corrected the issue. Turns out my Rapid Res rental took over 1 /12 hours! I have been a Rapid Rez member since 2013-- This is totally unacceptable! I rented from this Budget lot one year ago and had no problems so it appears someone needs to be retrained and management needs to pay attention....

The reason I gave this business a 2 star review is because of all the times they attempt to sway…read moreyou into getting added services such as coverages. When I went up to the counter to check in with the Hertz Representative after telling her repeatedly not to put any added coverages as my company covers them, she still added an additional 100.00 to my bill. I once again told her to remove it from my bill. I felt it was a bit sneaky and bad business to do, and did not appreciate it.

I rented a car from here and the agent took photos before we drove away. When I returned the car…read morethe return agent claimed he "couldn't see" the dent that was clearly in the before photos. They are trying to charge me now for something I didn't do. In spite of all the evidence the dent was there they are still insisting they cannot see it in the before photos. I'm being billed $1000 because their return agent was in a hurry and didn't check the photos well enough. If you rent form here make sure you get photo evidence of every. Tiny. Flaw. Cause they will try to screw you.

Great customer service without the hassles related to corporate rental agencies. The small business…read morevibe is very noticeable.

I called and politely asked if I may rent a manual car. I have a friend in town and we were going…read moreto the mountains and she thought that would be more fun. I was told by the man that answered (sounded older) that he would NOT rent manual to anyone who asks for it. No, I'm not kidding. That's a thing. I asked why and he said it's because it often rented by people learning manual and they ruin his cars. I explained that I know how to drive it and I'm in my 30s (not some 20 year old). He didn't care. According to some of the other complaints I've read on here, he randomly rents them to people who DO NOT want manual. What kind of business policy is this????? DO NOT RENT FROM THIS PLACE!!!

Car rental counter is located to your left past the receptionist desk. The employee was friendly…read moreand got me sorted out quickly. She tried to sell me insurance and prepaid gas as usual, the prepaid gas is actually a reasonable price and generally a good idea if you know you're going to go through a whole tank. My car was waiting for me around the side of the building, a 2015 Expedition with 1000 miles and almost all the options. It was in awesome shape and because it was a 4x4 it got us through some poor weather when coming back from Aspen. I saved over 50% by picking up the car here instead of the airport and I was able to return it to the airport location.

can't give them zero. TOTAL SCAM ARTIST!!!…read more i rented a car from them and the rep joked with me saying "yea its super impotant to make sure you check your tires before you bring it back theyll ding you for it" super nice guy except the car i rented had a bubble on the tire.. 1 thats extremely dangerous and not road legal yet they still rented it to me and 2 when i returned it they ended up charging me for the tire. now if you know anything about cars bubbles arent random and occur from internal damage ( driving while flat, internal abrasions, or a flat out accident) none of these occured in my care. long story short they beg for our service but then do shady stuff like this. when i tried to argue it i was put on hold for half an hour then hung up on . told the internet was down call back in the evening, then flat out "i wasnt here call the number on the letter we sent you 2 weeks ago". its been 6 weeks nothing has been resolved in fact they told me to send pictures of the damages before i rented it like i didnt pick it up on a snow day. i still dont know what tire or where but i do know it has nothing to do with me i just paid for it.... 10/10 i highly dont recommend. just go with turo and save the headache dealing with scammers

First time to Colorado with my aging parents. Trying to give them all the travel we can afford…read morewhile they're alive. I made an online reservation the day before I needed it. When we arrived, what I reserved wasn't available, reservation plans totally changed (that was my fault btw) and we had to wait BUT..... Madison and Reed Arao (he had black hair and looks similar to Chris hemsworth) did everything possible to make it right. They are the epitome of customer service and they deserve a raise! They handled my parents and I with extensive patience and understanding, and really made us feel like we were in great hands and never gave us the feeling we were a burden. I could write a book of how amazing those two were. ESPECIALLY REED ARAO - he deserves higher wages cos you have a gem in this one!! When we returned the car (I forget the guys name. I think his name is Tyler but he supposedly is one of the mangagers - he's blonde and clean shaven) went out of his way to pester my dad about being late by 20 minutes after 1.) we informed the office we'd be driving back from pagosa springs (a 5-6 hr drive) and made an agreement there would be a grace period, 2,) he gave us the impression he was on power trip - really rigid all business type. He definitely doesn't have customer service skills anywhere close to the other 2, and 3.) Tyler lied to us to enforce policy. Reed needs a promotion! He should have Tyler's job as a manger (if that also wasn't a lie)! Again. Thank you and huge shoutout to Madison and Chris Hemsworth brunette look-a-like: REED ARAO!! You guys are the BEST!!!

Christopher is the freaking best! Unique situation of our flight being delayed and the rental car…read morecompany at the airport unable to accommodate us landed us in a beautiful big ole truck for a few bucks. Christopher worked his magic - would love to receive the same service from him upon my next venture into DCO!

Brian and Drew were awesome to work with. My wife hooked up a Porsche 911 as an anniversary gift…read morefor the weekend. Had a blast with it and the rental process was seamless.

The guys at Klasse Auto Rentals were fantastic - from wonderful customer service(Dustin picked us…read moreup right on time and got us squared away less than an hour after we landed), to the quality of car (Audi S4 was in fantastic shape) and just ensuring that our entire experience was problem free from start to finish, I highly recommend the Klasse team!

ZERO STARS!!! This place is a scam! STAY FAR AWAY!!!…read more Made a reservation through Priceline and went to the airport location. Found out at the airport location that I was in the wrong spot and needed to Uber to the Quebec location to get my car or face huge fees to transfer my reservation to the actual airport location. $35 in Uber fees later, I was told at the Quebec location that I was the 9th customer that day with the same issue. Had a "Supplier's Choice" car and they gave me a Tesla. The rep said, "Congrats, since you picked Supplier's Choice, you get a Tesla". On my way back to the airport, I turned in the car early in the morning before they opened and used the key drop box. Paid another $35 in Uber fees to get back to the airport. A few days later I get an invoice for 3x the reservation price and they say I kept the car for two extra days and the Tesla was an undisclosed upgrade. I used the car for a day and a half and they charged me for 4 days. Impossible to find a phone number for this location so I called the main Hertz customer service number multiple times to get a refund. WORST customer service ever as they basically refuse to believe I turned the car in on time and they say I asked for an upgrade. Two months later and still no refund given. I will NEVER use Hertz again.

If negative stars were possible they would be too many for this place…read more The first problem is that they imply in their name that they are at the airport. They are not. In fact, since they close at 5, they are useless for airport customers arriving after that time as we did. When we arrived the next day they of course did not have the car even though according to Hertz's policy they are supposed to hold the car 24 hours. But the main problem was the rudeness of their staff, particularly Erica. They refused to offer any assistance for the situation. When we asked about other cars or our reservation they told us to leave. Apparently they get those types of questions frequently. The best thing you can do is avoid this business and hope they cease to exist.

I had a flat tire and driving on a donut. I'm renting due to an accident and my car in the shop and…read moreI need the car for work. Roadside assistance sent me to another location and the agent there wasn't helpful at all. Roadside sent me to this location. They had no cars element but were very helpful. The first guy was super helpful and made numerous calls. Another agent started making calls and they found a Firestone with availability and it's getting fixed now. Thanks so much!

This is probably the worst car rental location I have ever dealt with. Every time I make an online…read morereservation, there is some issue. They don't have the type of car I reserved, they call to tell me they are closed as I am arriving at the location (this was with zero indication on the website that the location was closed! It allowed me to make the reservation. They also could have called me days before the reservation to let me know), they try to get me to go to a different location, super long wait times, etc. Just close this damn location if it cannot be properly staffed with people or rental cars. So extremely frustrating and yet I keep using it because they are within walking distance to me. And I don't have a car. Hence why I rent occasionally. I've been burned for the last time. Get it together Enterprise.