Had an issue with a tire and a wonderful Manager named James resolved the issue for us. Will…read moredefinitely rent from them again

The shuttle to the car rental and airport was on time for pickup's and dropped off , Except lots of…read moredeparting people. The line was long . The car we rented was an Ionic Hyundai electric car. Very decent and spacious. Our experience was satisfactory.

Mile High Motors car rental is fantastic! Easy pickup from DIA Westin. Clean and well maintained…read moreluxury vehicles. We received a Jeep Wrangler Rubicon and enjoyed our time in it. Thanks very much Mile High!

Excellent experience overall- the guys were easy to work with and check in and check out were a…read morebreeze. Pricing is a bit higher than chains BUT it is worth it because you get the vehicle you are promised with no hassle, and you will be dealing directly with human beings that will answer questions you have in a timely manner. There are no hidden fees and they didn't try to gouge me for damage, wear and tear- some rental companies will do this but not these guys. Plus, you're supporting a local business. Highly recommend.

I had a positive experience with Hertz. I was visiting last weekend and rented a car for a few…read moredays. COVID has jacked up the rental rates and shortages are running rampant. Luckily, I booked with AAA and got an amazing rate because the normal rate for a customer was like $180 a day. My rate was $33 a day. I arrived at the branch on a Saturday and saw no employee in sight for about 10 minutes. Another customer who was waiting let us know that there was only one employee working that day because everyone else called out sick. Kevin did everything that day and accommodated us once he got around. He made it really easy and seamless for us to get in our rental vehicle. He's a rockstar and deserves the praise because he was the only employee there when there were like 10 of us waiting to get into cars. He communicated clearly to us that it would be a bit of a wait and explained that he was the only one there. I appreciated that he communicated that to us rather than ignore the large group of people that were there. Pam was the representative who helped us return our vehicle. She was rather cheery and easy to speak to. I paid around $88 overall for my rental. My experience was positive and I would rent from Hertz again.

The customer service on the phone said i would have to get help onsite. The people at this location…read morewere not just unhelpful, they were rude. Of course, they said i would have to call the same number. Its an unending loop of people who don't care snd just want you to go away.

I rented a Kia Sportage from Airline Auto Rental last week. Having seen the previous reviews in…read morethis thread, I was initially concerned how this was going to work out. Bill & Co. delivered exactly what was promised, with no unpleasant surprises. This is a "no frills" business that has a loyal clientele, as evidenced by the line of customers upon my arrival at their office. I found AAR to be courteous, helpful & flexible. They invoiced me exactly what was promised and I will gladly use them again! Oh, and by the way, what led me to AAR was the fact that the Denver Airport rental car providers were ALL dangerously low on cars at this time, and their rates had "shot through the roof". Bill certainly knew the situtuation at Denver International, and made no attempt to capitalize on it by jacking his rates. I searched for a bargain and got one!

Great customer service without the hassles related to corporate rental agencies. The small business…read morevibe is very noticeable.

Car rental counter is located to your left past the receptionist desk. The employee was friendly…read moreand got me sorted out quickly. She tried to sell me insurance and prepaid gas as usual, the prepaid gas is actually a reasonable price and generally a good idea if you know you're going to go through a whole tank. My car was waiting for me around the side of the building, a 2015 Expedition with 1000 miles and almost all the options. It was in awesome shape and because it was a 4x4 it got us through some poor weather when coming back from Aspen. I saved over 50% by picking up the car here instead of the airport and I was able to return it to the airport location.

can't give them zero. TOTAL SCAM ARTIST!!!…read more i rented a car from them and the rep joked with me saying "yea its super impotant to make sure you check your tires before you bring it back theyll ding you for it" super nice guy except the car i rented had a bubble on the tire.. 1 thats extremely dangerous and not road legal yet they still rented it to me and 2 when i returned it they ended up charging me for the tire. now if you know anything about cars bubbles arent random and occur from internal damage ( driving while flat, internal abrasions, or a flat out accident) none of these occured in my care. long story short they beg for our service but then do shady stuff like this. when i tried to argue it i was put on hold for half an hour then hung up on . told the internet was down call back in the evening, then flat out "i wasnt here call the number on the letter we sent you 2 weeks ago". its been 6 weeks nothing has been resolved in fact they told me to send pictures of the damages before i rented it like i didnt pick it up on a snow day. i still dont know what tire or where but i do know it has nothing to do with me i just paid for it.... 10/10 i highly dont recommend. just go with turo and save the headache dealing with scammers

Christopher is the freaking best! Unique situation of our flight being delayed and the rental car…read morecompany at the airport unable to accommodate us landed us in a beautiful big ole truck for a few bucks. Christopher worked his magic - would love to receive the same service from him upon my next venture into DCO!

Booked a Tacoma to pickup at 5:30pm in Denver. Airport rentals were all out of cars, so we booked…read morewith this location. Getting an uber from the airport was going to put us at the location at 6:05, and they close at 6:00. I called to ask if someone would be able to help us out at 6:05 and they declined, stating their hours are their hours. Nice way to start a trip...

Brian and Drew were awesome to work with. My wife hooked up a Porsche 911 as an anniversary gift…read morefor the weekend. Had a blast with it and the rental process was seamless.

The guys at Klasse Auto Rentals were fantastic - from wonderful customer service(Dustin picked us…read moreup right on time and got us squared away less than an hour after we landed), to the quality of car (Audi S4 was in fantastic shape) and just ensuring that our entire experience was problem free from start to finish, I highly recommend the Klasse team!

Great experience. Courteous customer service and prompt handling of car. I accidentally made 2…read morereservations and they were great about it. Will use again! Also, if you fail to comply with the office's hours and return your car by 6pm, that's on you, not them. #grownups

ZERO STARS!!! This place is a scam! STAY FAR AWAY!!!…read more Made a reservation through Priceline and went to the airport location. Found out at the airport location that I was in the wrong spot and needed to Uber to the Quebec location to get my car or face huge fees to transfer my reservation to the actual airport location. $35 in Uber fees later, I was told at the Quebec location that I was the 9th customer that day with the same issue. Had a "Supplier's Choice" car and they gave me a Tesla. The rep said, "Congrats, since you picked Supplier's Choice, you get a Tesla". On my way back to the airport, I turned in the car early in the morning before they opened and used the key drop box. Paid another $35 in Uber fees to get back to the airport. A few days later I get an invoice for 3x the reservation price and they say I kept the car for two extra days and the Tesla was an undisclosed upgrade. I used the car for a day and a half and they charged me for 4 days. Impossible to find a phone number for this location so I called the main Hertz customer service number multiple times to get a refund. WORST customer service ever as they basically refuse to believe I turned the car in on time and they say I asked for an upgrade. Two months later and still no refund given. I will NEVER use Hertz again.

Car was available and Ck out easy. My insurance took care of my payments. Will use againread more

Yes, so I hate to do this because Sam and Alex were extremely accommodating during my rental, even…read morethough the car I had had a faulty key that wasn't working for a couple of days, and those guys went out of their way to help me out, but the guy they had give me a ride to the Ford Dealership my car was being worked on refused to take me to the correct address, even though, at one point I politely asked for his phone, which he gave to me with no issue, but when I changed the address to the correct address, he started acting a little crazy because it changed the directions in his phone, and he became rather aggressive, and eventually tried to fight me multiple times, at one point when he finally dropped me off (at the wrong address 1 mile from what I needed to be from which I then had to walk another 15 minutes), and he got out of the car to try and fight me when I told him it was still the wrong location. He then got out of the car and walked over to me to try and fight, but as soon as I got my phone out to record him, he ran off and played dumb about his behavior. Also, before he dropped me off at the wrong location, he pulled over and wouldn't drive me any further because I kept telling him he had the wrong address again, even though I put the correct address in at one point. I kept telling him there are 2 Schomp Ford addresses (one for service and one for sales), but he still dropped me off at the wrong one, so I had to walk a mile to the correct address on a rather dangerous highway to be walking on the side of. This was the most extreme, unprofessional, rude and downright illegal service I've ever had from any business in my entire life. Definitely, the first time any employee had tried to fight me, and twice mind you. All because he simply wouldn't acknowledge the fact that he had the wrong address. Absolutely insane behavior. This guy should never be around any customer for the rest of his life if he can't take someone informing him he is driving to the wrong place without getting aggressive and trying to fight people. Absolutely crazy! Again, Alex and Sam were extremely helpful, but that can't excuse the downright illegal behavior of the other employee.