Had an issue with a tire and a wonderful Manager named James resolved the issue for us. Will definitely rent from them again

The shuttle to the car rental and airport was on time for pickup's and dropped off , Except lots of departing people. The line was long . The car we rented was an Ionic Hyundai electric car. Very decent and spacious. Our experience was satisfactory. read more

Budget Car Rental - The place - Car Rental Near Me - Denver, Colorado

The Worst Car Rental Experience Ever! Steer clear of this location if you can! I've had two experiences at this Budget rental location, and both were terrible. The first time, I waited over 2 hours to get my car. I tried to brush it off, knowing there were events and sports tournaments in town, and it was a busy day for them. When I finally got a car and drove to the exit gate, I was turned around and told I had to switch it for another one. This most recent experience was somehow even worse. I arrived around 2 a.m. after a delayed flight and had to pay to take my own Uber because, apparently, Budget doesn't run a shuttle at that hour, while every other rental company does. After waiting over an hour in line (with only one associate working), I was told there were no EVs available. Fine, no problem. But then they told me the only vehicle they had for me was a 15-passenger van. I'm a 5'1" woman, and I felt completely unsafe driving such a large vehicle. Unfortunately, it was late, I was exhausted, and I had to be up in just a few hours for my event, so I had no choice but to take it. The van smelled awful, drives poorly, and was clearly not properly maintained. This was, without a doubt, my worst experience with Budget. I'm beyond disappointed with their lack of accountability and unwillingness to honor reservations that were made well in advance. The unprofessional attitude of the staff and their complete lack of effort to find a suitable solution for customers is unacceptable. read more

I had a really bad experience with budget car rental next to the Denver airport. I paid for the tank to be full so I wouldn't have to put gas in the car and I wouldn't be penalized if it wasn't replaced I was driving the car and I looked down and it was a quarter tank full so I had to pull over to get gas so I filled it up but the person I spoke with told me they couldn't take that off my agreement. OK, I understand. I'll be more careful next time and look at the gas gauge before I even drive off . I can take that as a lesson and I will try to get a refund for that cost after I get home the man I spoke with told me to wait 48 hours. So I'll try but I doubt anything will happen. It was clear to me that they did not look at the car before they gave it to me because the windshield was messy. I had to wash it when I was at the gas station because it was gross. The thing that bothered me the most was the fact that on the second day of the rental, I looked at one of the tires by chance and saw it had a big bubble on the sidewall. I don't see how they could've missed that you would think they would inspect the cars, but as I said, I don't think they inspected this one when I spoke with Customer Service they told me that I could exchange my car at Broomfield or Longmont and I was hesitant to drive it that far from Louisville where I'm staying so I asked if someone could change the tire and they hooked me up with roadside assistance to do that but then when I was talking to her, she informed me that it would cost me $450 to have the tire changed! Wow, you give me a dangerous car and then you want to charge me 450 to fix it just wow! So then I tried going to one of the places that was the closest which was the place in Broomfield to exchange my car the second Customer Service person I spoke with said oh yeah, just go there and you'll get another car well when I went there, the man who was at that office in Broomfield was very rude to me and said I don't have any cars. So I called the place that was a budget rental in Longmont and the guy there told me oh no I'm a private entrepreneur. I don't have cars to exchange for budget. Thank goodness I didn't drive there to find out that bad news! Finally, I thought oh I have roadside insurance with my GEICO car insurance so I called them insurance enough they are a few minutes away from fixing my cars tire changing it and I wouldn't even be surprised if budget charges me for the fact that the tire was changed but they better not but it wouldn't surprise me because they are awful! I advise everybody don't rent with budget car rental and I will never rent from them again! Very disappointing and dangerous in fact! My GEICO representative totally understood. the reason I've felt worried about driving a car with a big bubble on its tire. read more

When renting from Budget, beware of clerks adding insurance to your charges, even if you declined. You sign in and are asked to "just sign here and here and here", and they slip in the insurance acceptance form. Then if you question the charge later, they show you the signed acceptance and deny any knowledge of your decline. This bs cost me and extra $700. I'm fighting the charge, but it's not looking good ... read more

I never had a strong preference for car rental companies. A car is a car, right? Nope. Budget may ruin your vacation! I did not expect to spend THREE hours of my precious vacation waiting in various long lines to simply pick up the car I had already booked. "Budget" means budget for being in line all day. Never again. Do not use. Buyer beware. read more

I have never stood in the hot sun for so long to pick up a rental car. I am my family are completely drained and sunburned.

I was given a terrible electric vehicle with an outdated charging port. 12 hours to charge to 100%?? Tried contacting customer support and was given no help or direction on how to get a new one. If I had accepted a tow I would have to pay $350. I signed up to rent a Tesla not a hundai ion q 5 trashmobile read more

Waited in line forever to pick up the car. Only one employee for this?? Need to add more help.

Location is also an Uber driver pickup, will not be doing business with this location. I made a reservation 2 weeks in advance for a vehicle. I flew in from Texas and upon landing get a text from owner that location had ran out of Uber vehicle's so he thought he would save me the trip by informing me. Umm I made a reservation so why should that matter to me? So I tried calling location multiple times no answer. So decide to catch an Uber to location. Upon arrival he says cars are not guaranteed with a reservation? So what's the damn point in making a reservation? No help what so ever, he just apologized and said there was nothing he could do. That me and 15 other drivers wanted a car. Save yourself the hassle and book with another location. Scum business man. read more

Budget Car Rental - Proof of my reservation. - Car Rental Near Me - Denver, Colorado

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Waited over 40 minutes for a shuttle from the airport to Budget in 20° weather. Could not directly reach the business to ask for an ETA. Absolutely unprofessional and unacceptable. read more

DON'T pre-pay!! Rip off! Suppose to cost less! Ripped us off for nearly $100.00! Budget and Avis are the same company! Customer care service sucks, they don't call you back, don't respond to emails, and don't issue credit! I will NEVER use them again!!! read more

Not nice people, bad damaged cars, premium prices. Attempted to resolve resulted in nothing. No responsibility.

In and out being a fast break member. Great service and good cars not all dinged up or on its last leg like some places

I have had an horrible experience with my rental since I've gotten it. After about 30 minutes of driving the Jeep Cherokee they gave me the computer stopped working so I couldn't do anything with the car but drive it. No radio, no wifi, no GPS. I spent 3 hours trying to get a replacement because they had to keep transferring me to different departments and often got sent to the wrong person or got disconnected. When I did finally get ahold of someone they were not able to help me and had no record of me calling any of the other times. Each time I called previously they said that they were recording my issues before they attempted to transfer me to someone who also couldn't help me. I essentially spent over 3 hours with no resolution and no record that I even tried. On top of that, after I found work arounds myself just to make the vehicle usable, I needed a couple of extra days as I was driving across country. They wanted to charge me $1000 for 3 extra days. Almost double my rental cost of the 12 days I originally scheduled. That is utterly ridiculous. Beware of this company. They do not seem to care about you once you have one of their cars. They also seem to want to rip you off if you need extra time with the vehicle. Never using this company again and will tell my employer of the experience so that they hopefully never will either. read more

The check out service was great at DIA, they quickly got us through a very long line and on our way in record time. Very friendly and professional. Drop off of the car went smoothly with no problems. The vehicle was really nice but had a couple of dings and dog hair in the back but we didn't complain. The trouble came a week after we dropped it off. We received a letter from Budget stating that the vehicle had excessive dirt and sand upon return and that they had to charge us $250 for cleaning! First of all, why didn't they tell us there was a problem when we dropped it off, second there was a very light amount of dirt on the floor of the driver's and passenger's seat... normal for any road trip. I called the number on the letter to get proof of the 'excessive dirt' and the agent looked up the photos and told me that there was only a small amount of sand which didn't qualify for extra cleaning. She stopped the charges for me which I was grateful for. I'm writing this review as a buyer beware... this rental agency will try to rip you off, call and ask for evidence, don't pay their bogus charges! read more

I was here at 7 am to return my rental. 7 am. July 5 2023. No sign of any employee. Why? Explain. Inflexible Uber return policy was what I was told. I work at 9 am. That isn't possible for those of us with real jobs. read more

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I went to the location to pick up my car via taxi and $55 later, when I arrived at the location, the employees adviced me that "the cars available have been tested positive for covid" and they couldn't provide me with a car at all. Then I had to take a taxi again to go back and pay again. I'm very unsatisfied with this service. I booked in advance and if there weren't any cars available for whatever reason, I should have been informed ahead of time. This was unjust to my personal time and money. read more

I went to this store in shock yesterday after losing my life earnings to a group of shit heads that used a budget van in which one of the ladies replied "I can rent you one of those " After seeing a photo on my phone. When I mention to her that I was trying to see if someone had rented a budget van from here that she may be able to identify in pictures, a very rude lady interrupted with the blah blah blah blah blah blah thing and showed a heathen type attitude. Had absolutely no intention on apologizing about the situation or pulling me to the side to talk to me as a PHUCKING PERSON read more

The bus ride from the airport was horrible. First, they shut the doors on a woman and almost drove away before her husband yelled that she was caught in the door. Then once the woman was released from the closed door, they took off before she was able to find a seat and sent her flying down the isle... no apologies. Next, the worker assisting with luggage, dropped multiple suitcases on my wife's feet. He also forgot to strap the standing luggage in, which immediately toppled over on other guests... still no assistance for that, the guests picked up the luggage and strapped it in properly. Unbelievable. Once we got to the service counter, the employees were great. Dropped the car off the next day at the Budget in Colorado Springs (Airport location) and the woman was horrible. Not only rude to me, but also the woman ahead of me. I wish I got her name, but I didn't. Overall a pretty bad experience with Budget and the customer service here in Colorado. read more

I wish I could give them 0 stars! Horrible experience! First they gave me a car with a dent in it and then tried to charge me for it. They also made me upgrade my rental because I was using it for a 1 way drive. They said the fees would be waved because I had no choice in another car.. yep, when I returned the car it ended up costing me an additional $100! They are cheats and liars and there are many other companies to use, save yourself a headache go with someone else! Never using budget again read more

Awesome people who are really here to help you. Old school customer service!! They work through the bs corporate not working together with the in sight Inventory. They totally helped me out. Cool people when things are tough. 5 star for sure. If I could give bonus stars if I could. read more

Picked up my rental 5/13/22 it went ok. I had paid $35.00 for rapid, curbside return. Something they offered that sounded like they drove you to your gate at the airport, instead of the Shuttle. On returning the vehicle I couldn't see a "special sign" for curbside drop off. What I did see was a sign that said, returns. I had previously been prompted during checkout, to make sure someone saw my big sticker. I did show it to anyone who looked at me. I was told to drive forward on a line of cars. When we got pulled in, there were employees getting people checked in, out of their vehicles. Except us, we just were ignored, for almost an hour. Tired of waiting I got out, and flagged down an employee, who looked at my paperwork, and then said wait a second. Finally a young Woman came over. After a minute of looking at my paperwork, she said "Sorry for your wait. Today we don't have any rapid drivers. I'll refund that charge, and give you $75.00 off for your trouble." Numerous email attempts, got 1 actual reply, Guy named Cory, acted like I should be happy to have gone to Budget. Stay away people, stay away. read more

i called budget to get a refund. i plan on putting my complaints about your company on any internet sites i can. when i went to pickup my car the only car they had was a jeep with two stick shifts. i don't know how to drive that,and felt i did not need to take the time to learn and had been guaranteed a toyota sedan. i waited on the phone for nearly an hour . during this time i put in a ticket 8841983. i barely got that in because your site would not take most of the canned inputs i tried to put in! when the phone was finally answered, it was someone who could barely speak english! i gave them the info they put me on hold for another 20 mins ! when they came back, they said they couldn't guarantee any car being there and then hung up on me! i will warn all persons i can about your terrible company, send this as an email to all my contacts and of course will never use you or any avis or parent companies again! read more

I rented a car from Budget in Seattle from June 10 - 12. The car was fine; the service was fine. But it wasn't fine when I got a bill from them two weeks later claiming that my car had a strong smell of smoke when I returned it. They were charging me $450. I have never smoked; no one in the car smoked. I called to dispute the charge when they offered me a 50% discount on the $450 charge. I refused this offer and after a long delay, I was told the charge would not be levied. Much to my dismay, I was charged and I had to dispute it through my credit card. Not much of a budget..... Avoid this car company if at all possible. read more

If I could put zero stars I most certainly would. Do NOT waste your time at this Budget location, they are unprofessional and the location is pretty dirty and has gnats flying around because of the excessive amount of plants. I walked in and said hello and one of the ladies said in a not so welcoming way "someone will be with you soon". Sat and waited while one argued with one of the customers for about 20 minutes, one employee was on the phone singing "it's hard out here for a pimp tryna make the money for the rent" to her customer, and the other was just on her computer. Then another customer walks in and they ask how they can help her and I stood up and said I was next And then they were like oh we were helping her yesterday and I looked at her(the employee) and said that was yesterday and walked out after saying they had terrible customer service. read more

We had a car reserved at the budget at the Denver airport. If you want a dirty car, poor wipers and a car that needs an oil change then that is the place. The company's customer service is definitely not customer based! We would have talked to them at drop off but there wasn't a staff member in the lot! Save your time and money and rent from a cheaper name! This was the dirtiest car! The first car assigned, the guy didn't brush snow and opened the door covering the seat in snow and left it there! So this was the second car assigned and it wasn't in a numbered spot, pretty sure it wasn't gone through cleaning either as seen in photos. read more

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Ahhhh, Budget Truck Rental. The very name itself invokes thoughts of cheapness and incompetence. Sadly, they lived up to their name. It all started innocently enough: a plan to clear out a storage unit in a four-hour window. My girlfriend scheduled a truck online and got an email confirmation. So far, so good. But not so fast! Four hours later, one of their employees leaves a voicemail saying "oh, we don't ACTUALLY have any trucks for you. SORRY!" Well shit, who gives a confirmation number for something that isn't confirmed? Incompetent companies, that's who. Anyway it was still two days to move day so whatever. Just glad this didn't happen the day or morning of. We decided to go with U-Haul. Always an experience itself, but it worked out fine. The following week, my girlfriend notices a charge on her card from Budget. What? So she calls, and finds out this is a "no show fee". She explained that yes, of course we didn't "show", you guys cancelled on us. At this point she was schooled thusly: GF: "Why did you charge me money?" B: "Oh, you were charged a no show fee because you didn't show up!" GF: "That's because you cancelled on us" B: "But you didn't call back to confirm the cancellation" GF: "Why should we call you? You said you had a truck, but didn't, and cancelled our reservation." B: "Sorry, we don't solve problems here. We create them! Sounds like I better transfer you to corporate!" GF: "URRrrrrrghhhh...." **hold wait** B: "Hi, how can we make your day less miserable today?" GF: "You can refund my money" B: "Well, it seems you didn't show up for your rental" GF: "AAAAGGgggggg" Eventually, it was worked out and the refund processed. But come on, why should she need to deal with this hassle? Just... no. Save your time and sanity and deal with a company that can honor its commitments and doesn't treat their customers like they are idiots. read more

Absolutely the worst customer service!!! My husband and I were in Denver to elope and rented a vehicle for a week. We are from FL and unaware of how they classify their vehicles. The lady at the counter suggested a vehicle to me, which I said would be fine, but she did not indicate that this vehicle is considered an upgrade and my prepaid amount would only cover a fraction of what they would eventually charge me when I returned the vehicle. I was NEVER told there would be an additional charge per day for this vehicle. I feel that they were misleading when completing the reservation and should have disclosed to me the additional $20/per day I would be agreeing to. I attempted to contact customer service when I noticed the bill for an additional $120. They told me that I selected the upgrade and would not reverse the charge. I prepaid the entire amount so that I wouldn't have any additional charges, but they somehow managed to get another $120 out of me. I wish I could give ZERO stars!! Do not rent from Budget!!!! read more

Incredibly dishonest people. I rented two passenger vans for my wedding, and when I arrived to pick them up, I was told that there was only one van available. The person on duty - who was very unkind and unapologetic - told me that she'd tried "all day" to get in touch with me. I had zero missed phone calls, zero voice mails, and zero e-mails from anyone at Budget. No effort was made to get in contact with me. I showed up to pick up the one van and *hope* I could find enough friends who could carpool to get me to my wedding. Again, the person on duty was acerbic, unkind, and unapologetic about Budget's mistake. She acted as though it was my fault, when I'd placed the reservation almost a month in advance. Today I discovered that I was charged twice by Budget: once for both vans on July 12th, and again for the one - ineptly supplied - van that I picked up on the day of. So, not only was I treated poorly, and not given what I paid for, I was charged three times for the one van. If I hadn't been looking through the charges, I wouldn't have seen that I'd been ripped off. Never, ever go to this Budget location. They'll treat you poorly, fail to give you what you paid for, and then steal money from you. This is, without a doubt, the worst customer service I've had in my adult life. read more

Easy and fast service, I was in my car within 15 minutes. Dee was fast and very helpful, handling a difficult customer and helping us at the same time. He was also very polite and friendly. read more

This post is for great customer service. I reserved a car for June 20th and although there was a shortage of cars that day and a wait associated with waiting for cars to come in, the two agents were trying their best to be accommodating to everyone. One agent even assisted in going to the back to wash cars to try and speed up the process. Because of their calming demeanor and keeping us updated customers remained patient and everything worked out in due time. Thanks! read more

The people here are so clueless. First my reservation was incorrect and was missing my trailer to pull my car behind the truck (which may or may not have been the staffs fault but nevertheless they weren't helpful finding a solution). Then, the girl forgot to ask if we needed to buy anything else (even though the boxes we had picked out were right next to her) so we had to wait for the computers to process two separate orders. The staff was bickering with each other, cursing, and raising their voices in front of us and other customers. I had to remind them that I also had purchased blankets/padding with the truck. One of the men said they aren't in the truck? And had to go check, which of course they weren't there. Nobody between the three people helping us told us we needed a lock for the truck. I had no idea until my movers asked where my lock was! We wasted so much time there I was almost late for my movers arrival and still didn't get the trailer because the computers were so slow. The manager said I would have no problem getting one the next day in Colorado Springs. The next morning I went to the nearest location to pick up a trailer at 8am (when they opened) so I could be on the road to Texas by no later than 9am (about 3 hours later than I would have preferred to have left). Well the guy running that store wasn't cooperating and I ended up having to call this store in Denver and spoke to Cassie. She was the only person within Budget to even slightly show that she cared and empathized with my situation. She helped me locate a trailer 20 minutes away from where I was and I was able to go there and pay an amount I felt was unfair for all the trouble we had to go through, and head off to Texas finally at 11am. We didn't get to our destination until 2am thanks to all the difficulties we had to endure. read more

Terrible company. They didn't have my truck that I reserved weeks in advance and couldn't ensure they would find it for me or even KNOW if they would have one for up to 2 HOURS! I had movers scheduled and have to be out of my house in 2 days. I was forced to cancel my reservation and make a last minute one with Penske. I will now be 5 hours behind schedule causing much unneeded stress. Honestly the worst company I have had the misfortune of working with. read more

If I was able to, I would give it zero stars. Received a dirty car after waiting 45 minutes. Called to have an overcharge corrected but was insulted by a female representative this morning. If you were wondering if Budget at this location expects you to call them and the manager at a later time to get a $200 correction. Because the female representative believes it is your fault for not seeing the overcharge when it was done. This is not to mention at pick up waited 45 minutes and got a DIRTYING car. WORST BUDGET and rental car facility. DONT GET YOUR CAR HERE. Staff is unapologetic and rude. read more

I've dealt with Clark for many years and I always have had great experiences. As of late I have found that Clark retired and the new Manager Clark is an absolute nightmare. He's very rude and unprofessional to start with they forced me to upgrade from a compact car to a midsized SUV because they were limited on inventory then charged me for it, seriously I had to pay more because they didn't have the vehicle I requested even though I made my reservation months in advance. The front desk guy DeAndre is just as rude and is no help at all. Save yourself the headache Hertz is literally right down the street. I gave them a 2 star because when Clark was there this was actually a great business. read more

We stopped here to rent a car. Although they were understaffed and we waited about 30+ minutes to get it, the man at the front desk was so helpful. He was doing his best to help everyone as quickly as he could. He kept checking on us to make sure we were doing good. He was incredibly polite as well. He has a great work ethic and he is the reason for the high rating. read more

I have always used Budget Rental Car and liked it. Not anymore. I will never use them again. When I arrived to pick up my car, they did not have a car in the class that I had prepaid for. I was given a smaller car. I agreed to it. After I returned the car, they added a charge on for something I did not request. If I had requested it, it should have been added on when I picked up the car. My biggest problem is there is NO customer service for Budget Rental Car. I have called several contact numbers. I waited on the phone for over an hour just to get cut off twice. I did get one representative that gave me a problem number and told me they would get back to me. Nothing. I have tried emailing Budget twice, but the customer service email posted is bogus. I also called the local office where I rented the car. No answer. Again, just a disconnect. I will never rent from Budget or Avis again. read more

This is utter crap! Over an hour in line. Packed into a building with over 300 people waiting to rent a car! Sharing a building with Avis and Payless. Don't rent through budget!! Bad slow service read more

Rented a car here for my trip in Denver. They had a nice Subaru Outback for me but the trunk would not open. Kind of need access for our luggage. Well that was the only car available they said and if I wanted I could call corporate. So being short on time we take the car and deal with it through the weekend. Upon returning the car I notified them immediately that I had to deal with this and it was an inconvenience. The attendant apologized then gave me my completed statement. No deductions not even a coupon for an upgrade. Your customer service lost you a return customer. read more