There's a reason it's rare to see an airport rental car service rated above one or two stars.. i've…read morebeen in the same boat usually airport. Rent-A-Car places are miserable experiences. I am glad to say this is that rare exception, Fabulous service, fabulous people, and everything worked like a charm. It's obvious that customer service is a top priority, and the entire process was incredibly easy, from picking up the car to returning it. They even checked in along the way to make sure everything was going well. It's very obvious everyone here is trained precisely to give great customer service with a smile not one person had a bad attitude What a great experience from start to finish. Keep up the fantastic work!

Warning: Take very good photos of any dings or dents and be sure to be very clear about the…read moreinsurance you have. During a recent visit -- and, importantly, this was days after major June storms had come through the area -- we rented a vehicle that had minor dents in the hood. It was raining slightly the night of the rental, so we couldn't see any issues clearly with a very wet vehicle. The remaining days were sunny, with perfect weather and we had no issues whatsoever with the vehicle. Upon return, an associated walked up to the car and begin evaluating damage without any acknowledgement. Then she claimed there was new hail damage and I needed to fill out an incident report. I indicated that there was no hail whatsoever during the sunny days of travel and, furthermore, I had coverage for damage and didn't need to fill out an incident report. She pressed the issue and got assertive in the process. I refused to sign and asked to speak with someone else given her lack of professionalism and clear lack of knowledge about the company's own policies. I explained the same to the manager who took the time to actually look up my record to see that I, indeed, had full coverage, did not need to fill out any incident report and was clear to go. Thankful for him, but highly disappointed in the experience with the earlier agent. So, yes, get the coverage. Know the policies. Take the photos for evidence.

Reserved Sixt rental at Denver International Airport for a Saturday 1pm pickup…read more It was super easy to catch the shuttle from the terminal to the rental car hub. Only issue with the shuttle is that the AC was not working and it was a heat wave in Denver, hi 90's We were dropped off at the rental car reservation hub. Those with the QR code could get their keys at the outdoor window. The representatives were having issues with car availability, they said it was due to customers not returning their cars on time. There was zero shade at the outdoor window, so that was pretty uncomfortable for the customers waiting in line in the extreme heat. I waited outside in line for almost 30 minutes waiting for a vehicle. Once I received the keys to a vehicle I was told where to walk to to find my vehicle. The car was great, the checkout process was super easy and digital. When I return my car, that process was also super easy. You just pull up and an attendant takes the keys and checks it in. Then you just jump on the shuttle back to the airport. Easy breezy. Overall it was a good rental experience and I would rent from Sixt again. I just won't stand outside in the heat.

Worst Car Rental agency ever! They tried to over bill and…read moreover charge me several times. They changed my reservation and then charged me an extra $1,400. They said they canceled my previous reservation and then charged me for that one also. They are the absolute worst ever...

The Express feature helps but still takes time to check in…read more No signs to tell you where to go and the lines are always long inside There is a monitor where your hand should be listed for the car you are assigned but ours never was and we had to wait. Each time we gave our info the next city branch did not have it. What? Drivers license and basic info somehow wasn't on the system? Frustrating

Don't. 1) they are so busy that they don't check your car in and you get late charges even when you…read moredrop it off. 2) they are so busy that when you don't pick up your car they charge you and still rent the car out to someone else. I've had to do chargebacks twice on this company. Do not rent form this company.

Great experience with Alamo at Denver International Airport…read more I booked a midsize AWD SUV in advance and used Alamo's Skip the Counter option, which made pickup very easy. After taking the shuttle to the rental facility, an employee checked my confirmation and directed me straight to the vehicle selection area. My phone wouldn't connect properly to the midsize SUV I had selected, so Larry kindly provided a complimentary upgrade to a 2026 Chevrolet Equinox AWD at no additional cost. The vehicle was clean, in excellent condition, had low mileage, and delivered impressive fuel economy throughout my 7-day trip. The AWD came in handy during a sudden mountain rainstorm and while driving the scenic Old Fall River Road in Rocky Mountain National Park. The vehicle performed flawlessly. While summer pricing was higher than off-season rates, my research showed AWD SUVs are in high demand in Colorado during peak travel season, so the pricing seemed consistent with market demand. Returning the vehicle was quick and straightforward, with clear signage and a friendly attendant. Overall, another smooth rental experience with Alamo. I've rented from them in several states and have consistently received great service and reliable vehicles. Highly recommended.

This is a tough one. Everything went great until we left Alamo. The final check point too so long…read more But all else went perfectly and I will give it 3 stars. All together...it was OK. The counter person was very friendly and easy to talk with. I have attempted to find the name of the person who helped us, but I can't locate it. It was 7/8...11:37. Far left person was great. We rented the car for 5 days, and the Camry rode perfectlty. Thank You Costco for assisting me on this trip.

Very nice people, but terrible structure and organization. I suspect Dollar is trying to save money…read moreby not hiring more staff. Upon arrival from the airport, I checked in quickly and went to select a car. Pros: nice staff Cons: long wait, no cars in lots, confusing to find someone to talk to. Frustrating

Had a car booked here through booking.com. It was one of the cheapest options, but after reading a…read morefew reviews a few days before I picked up the car (and after the rental cancellation period had already expired), I noted the slow wait times. And sure enough, once I got there, I saw that Dollar had been temporarily been moved to the Thrify building. When I walked in and saw the line, I immediately noped it and cancelled the booking anyways. 2026 #39

Do not rent from enterprise they are the scummiest rental firm. They will make up damage claims,…read morethem a month later send you absurd bills. It is just too risky to rent from these greedy bastards. Classic evil corporate america.

I made a reservation with Enterprise- Denver airport for a 4 day full size car rseveral weeks prior…read moreto pick up last Monday. When I arrived, I was told they don't have any full size cars right now and instead the employee offered a mid size SUV. I was offered a Toyota RAV4, I wasn't impressed, I asked for other make SUVs but the other Enterprise employees were giving out the remaining cars like hot potatoes that the lot was left empty within 15 minutes. I ended up with the RAV4 and when I drove off it was one of the worst cars I've ever rented. The rear axle had a loud buzzing noise at any speed and I had that noise for 4 days. So beware, Enterprise Denver office is totally chaotic and don't even expect to get the car you book on their website. Very misleading.

This was a cluster…read more Waited a while for their busses (not their fault, just busy) to get out to the actual place to rent the car. When I arrived, I can only describe it in what felt like some kind of lifeboat situation. The little shack with rental counters couldn't be seen because there was a mob of stressed people wondering where to go and what to do. A MASSIVE line. Fortunately, I have a deal with them to just grab my car and skip the counter.. I think? I hope? I don't really know. I was supposed to look for a video board with my name on it, but it basically just said HDMI and was a glitching black screen. I walked around to see where my car was, and it was no where to be found. There were probably 50 people waiting for their car, and maybe 7 in reserve? So I went to one that sort of looked like what I rented, if I squint, and just took it. Went to check out, told the dude I sure hope I'm doing this right, and apparently it was all good! Ditto to drop off, the guy telling us where to park was like "sorry y'all this is a shitshow today!" We dropped it and that was the end of it. Again, hope it works out, I think it did? But yeah. Part of it is because Denver Airport is always busy and you need a car for the city or mountains. But I think Hertz should step it up a bit here. I'll rent from them again because I have the tier that makes it more convenient, but wouldn't consider it otherwise.

I think they have to say five to twenty minutes. Its an hour wait AFTER you are done at the counter…read moreuntil you get in your vehicle. and there were only a few other customers there. Then it took another half an hour to get out the lot gate. They need a better way. Plus, why have an exit gate? I have not seen that at any rental place EVER. I booked through aaa. To my surprise, this means none of the info was there. I had to coordinate and call aaa. So that was 17hold minutes at the counter I will never get back. Last, the aaa third party insurance is not "recognized" at Hertz. So my $77 aaa car insurance package done via Allyz meant nada. I had to pay $500 IN ADDITION to the car rental charge. Refund "expected" 5 days after my trip is over. Never again

Dejai was great! Efficient, helpful and was happy to work with my schedule. Ill be going back to…read moreAce because of her!

I booked my rental through Priceline and paid $337.98 upfront for a reservation that clearly stated…read moreunlimited miles and all taxes and fees included. When I arrived at Ace Car Rental, they told me my voucher was only worth $301.72, even though that's not what I paid. I did choose to add the prepaid fuel option and the fast-track service, so I expected those charges. However, the representative also tried to sell me insurance. I explained that I already have my own auto insurance and that my credit card provides rental car coverage. He then told me it was a state requirement to purchase their insurance. Since he made it sound mandatory, I reluctantly agreed. After researching it afterward, I found out that it is not a state requirement. I feel I was misled into buying coverage I didn't need. On top of that, I reserved a full-size sedan but was given a crossover instead. To make matters worse, I was charged additional airport fees, taxes, and other charges despite my Priceline reservation stating that all taxes and fees were included. Priceline says they sent Ace the full amount I paid, while Ace claims they didn't receive it. I don't know who's telling the truth, but I shouldn't have to pay the price for that disagreement. I chose Priceline because I expected they partnered with reputable rental companies. After this experience and reading so many similar reviews, it seems these kinds of issues happen far too often. I've rented from many different car rental companies over the years, and I've never had an experience like this. Between the misleading insurance claim, the unexpected extra charges, and not receiving the vehicle I reserved, this was by far the worst rental experience I've had. Be warned--you may end up paying much more than the advertised price. I've contacted both Priceline and Ace multiple times trying to get this resolved, and all I've gotten is the runaround. Each company points the finger at the other instead of taking responsibility or providing a clear explanation. As the customer, it's incredibly frustrating to be stuck in the middle with no resolution.

Buses run esporadic and they run for both Dollar and Thrifty. Long line to be attended with very…read morelittle staff. Apparently not enough cars available for online check in so we have to wait until they assign you.

We arrived to find no cars available despite our confirmed reservation. We waited nearly an hour…read morefor a car to return before we could check out. Staff wasn't pleasan.

This was just about the strangest experience I've ever had with a car rental…read more I reserved a car from Payless online and received a confirmation email. So far, so good. We got to the airport, found the designated spot for the Payless shuttle, and waited. And waited. And waited. And waited. At this point, we figured something was probably wrong. I called the Payless phone number listed in the confirmation email. The call didn't go unanswered--it didn't seem to go anywhere. It was as if the number simply wasn't a phone number. Uh oh. Had we been scammed? We eventually approached another rental-car shuttle driver and asked if they could take us to Payless. They suggested we take the Avis shuttle instead and talk to them. So we did. And here's where things get weird: Avis honored our Payless reservation and gave us the car we had reserved. So...what exactly is happening here? I honestly have no idea. It appears that Payless may no longer be functioning at this location, while Avis is somehow handling its business. If that's the case, you'd think Payless might mention this somewhere--perhaps in the confirmation email, on the website, or via the phone number that apparently isn't a phone number. To be fair, the people at Avis were fantastic. They sorted everything out and got us on our way. But there were approximately seventeen different points along the way where this could have gone badly. So, can you give three stars to a business that may or may not still exist? Anyway, if you have a Payless rental, good luck! And if you can figure out what exactly is going on with Payless and Avis, you are considerably smarter than I am.

You know what you can improve... Read your reviews and hire more agents. Why do they have 20 kiosks…read moreif there's only two agents. Seriously they have 2 agents working and 35 people in line? This is going to be a three hour process. What is this? The only reason I booked is because everybody else was sold out. I wish I could cancel, but because I booked through Priceline, it's nonrefundable and they don't allow that. I will never book with Payless again. Grade F Everyone in this line is fuming. Yes, I would like to leave a review.