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Enterprise Rent-A-Car

3.1 (40 reviews)
Closed 9:00 am - 12:00 pm
Updated 2 weeks ago

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8 months ago

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3 years ago

Jordan and King and the other winners here provide great service and a great attitude!

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Ask the Community - Enterprise Rent-A-Car

Review Highlights - Enterprise Rent-A-Car

Jordan was incredibly helpful and even though my rental was in an accident she made renting a stress-free experience.

Mentioned in 5 reviews

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Enterprise Rent-A-Car

Enterprise Rent-A-Car

2.8(52 reviews)
2.7 miSouthwest

13/10 - Highly recommend !!…read more So, allow me to preface this with a little background: my car broke down and I was looking for a rental car until the mechanic fixed mine. I started with the Enterprise near my home in Cheeseman/Congress Park area. Unfortunately, they didn't have anything available. So I took a Lyft to the Enterprise Rent A Car at 351 N Broadway (terrible- do not recommend!) They didn't have anything except a muscle car available. There is an Enterprise Rent A Car a few blocks down on the SAME ROAD that had "normal" cars and SUV available. I was lucky, and had JUST BARELY enough time to get a ride there and pick up a regular SUV with a quiet motor and a regular steering column etc. I feel very safe in the vehicle I'm driving. So if you need a vehicle, ask for JAKE at 1790 S Broadway. He was incredibly patient and kind, despite the minute that it was a last minute reservation, and nearly closing time. He apologized to me for "having to wait." He seemed exhausted. I told him please not to apologize and thanked him for helping me out at the last minute. He was able to get me a very clean (immaculate) vehicle within 10 minutes or so. The car has no damage, only 11k miles, and drives so well on the road. It's a Mazda Cx-5 for reference and the steering wheel is neither too loose nor too hard. It's been about 10 days since I got my rental and I've had to extend the rental period twice already- Jake made it easy for me to do that. I am definitely going to let Corporate know about Jake and hopefully he'll get a promotion and a big raise soon! **UPDATE: Somehow the key fob broke in half and I lost half of it - which had the battery. So, I was unable to return the car as planned. Jake sent me the number for roadside assistance. The roadside assistance sent Pete's Towing to help me, giving me an estimated time of arrival window of 90 minutes. The roadside assistance team sent me text updates. The guy from Pete's Towing called me two or three times to give me status updates. He arrived within the 90 minute window. I was able to wait down the street in my apartment with A/C on instead of having to stand outside in the summer heat, because he called me when he was ten minutes away to let me know. He opened the car door in about 1 minute and surprisingly the car actually turned on! So I was able to get my belongings out of the SUV, and then I drove it back down to Enterprise at 1790 S Broadway. Jake and his colleague were there, super understanding and incredibly kind. They took the car key, quickly collected my debit card for the remainder of the fee, and offered to find me a ride back home if I needed one. I was able to wait quietly in their office while waiting for my Lyft back home. Definitely would recommend this team and this location. If you need a vehicle, be sure to go to the Enterprise Rent A Car at THIS LOCATION: 1790 S Broadway.

The person that picked me up from the car collision spot was super nice. That being said, the rest…read moreof my experience left a lot to be desired. First of all, I had a reservation time but had to wait for the car to be cleaned and ready. Even then, I didn't think the car was cleaned that well... The car play in the car doesn't really work. I wasn't the only one who tested it and it freezes or has a really hard time connecting with the USB plugged in. I was better off using my phone holder add-on, which was disappointing. The car needed maintenance in 600 miles and because I needed this rental until my car was repaired, it felt like another thing hanging over my head. Lastly, I had to fill up the air in the tires a few days after I got the car...I suspect a leak from the last driver. I feel like they could have done a better job checking and maintaining the car, so I'd have a different experience. The rest of the service was okay, and I unfortunately had to call back a few times about billing (my insurance agent told me I was incorrectly charged).

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Enterprise Rent-A-Car
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Enterprise Rent-A-Car

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Hertz Rent A Car

Hertz Rent A Car

1.7(11 reviews)
3.9 miSoutheast

We booked with this Hertz because it was so much cheaper than getting one at the airport. DON'T…read moreMAKE THAT MISTAKE! BOOK AT THE AIRPORT OR ANYWHERE ELSE! If you do decide to book here, there is no signage to help you figure out where this place is. It is inside the Hyatt Regency at a small desk in the lobby which also has no signage. Yea, because that makes sense. When you show up there probably won't be anyone there. You have to call or have the hotel call for someone to get there. That means that if you are like us and took the train, you have to wait another 20 minutes for someone to show up. When they do show up, don't expect stellar customer service. Our rep seemed like she just rolled out of bed. She was also painfully slow getting us set up with our car. Not wanting to deal with the hassle of coming back here I called Hertz to see how much it would cost to change to the airport. I was told it would cost us $1400! $1400!!!! Insane! Not a convenient location, not good service, and just no. 72/100

The staff has always been pleasant and responsive. It's my understanding that one team runs both…read moreHertz locations at the Tech center Marriott and also this Hyatt so if they aren't at the desk, a simple call will have them there in 5-10 mins or you can just call ahead. There's a google review of some guy saying he didn't get a call back which I find very hard to believe since I've never been left hanging and I've rented from these locations 5 times within a 3-4 month time frame. You probably don't get the selection that you find from some of the main/airport locations but I'm ok with that as long as I don't get Pinto ride at a Cadillac price. Tips: - You can leave you keys with the concierge if the Hertz representatives aren't there; even on Sundays - This location is slightly cheaper then the Marriott center just up the street Thanks for the great service guys

Rodz & Bodz

Rodz & Bodz

5.0(2 reviews)
3.3 mi

I simply can't believe we didn't know this was here. It's absolutely stunning and really takes me…read moreback. This is a car museum that brings in the feelings of nostalgia in huge waves. All my favorite cars from my favorite shows of my teens and childhood. Everything from Herbie, the Mystery Machine, the A Team van, the Delorean from Back to the Future, Kitt from Knight Rider and so on. Our experience started by being greeted and checked in by a beautiful and friendly woman named Elliott. She was all smiles and puts a great face on this incredible place. She even let my two make companions in for free as there are in the military. This was exceptionally nice of her and this entire organization. I really support businesses that support or troops and their families. This museum is located in a great place. Huge viewing floor, well lit and beautifully maintained. There is plenty of parking and there's no stairs or steps to negotiate of any kind. They have a small gift ship and there is even a food truck in the parking lot. I enjoyed myself immensely and I'm looking forward to going back with a few other car enthusiast friends of mine. Again, thank you Elliott for making our visit so pleasant. We will be back soon.

I read an article from my local news that this museum of cars was going away, and I just had to…read moregive my support to this business. The mall itself is in a strip mall, and this is pretty much the biggest business here to hold all these cars in. So there's plenty of parking. Walked in and there was a person who greeted me right away. Very nice person. She and I chatted and she up gave the few rules like please don't touch the cars , don't cross the ropes, pretty much behave yourself. I paid my entry fee ($12) and looked around the little gift area that they had. When you walk past all of the curtains, it's huge with so many cool things to see. You can go clockwise or counterclockwise and then there is the center location of movie cars as well. I saw so many neat replicas and then actual movie used props and cars. Everything from Dukes of Hazzard, fast and the furious, fall guy , cobra Kai, Batman, Ghostbusters, Indiana Jones, Christine, Transformers, back to the future, twisted metal, it's just amazing. There's so many I can't even list everything. They have interactive buttons, which I thought that was pretty cool. They have restrooms and a water fountain to refill your water bottles. There is lots to read about the cars and you can even inquire which ones are for auction. I spent a good hour and a half here. I really like the way that they set things up in here and I'm sad to see them go, but you can still go this week before they close down (August 2nd, 2025) to find a new location. This is a really cool thing for people of all ages and I do recommend checking them out.

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Rodz & Bodz
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Enterprise Rent-A-Car

Enterprise Rent-A-Car

2.6(64 reviews)
3.8 mi

Tl;dr Not enough cars or staff…read more "You know how to take the reservation. You don't know how to Hold the reservation" -J. Seinfeld My insurance made a reservation for me two days before I started at this location. I was told there were no cars, but they'd call me in an hour. I went back home. I'd taken off work and got a ride to go there. Not cool. 3.5 hours later, I called them. Nope, no car and none in the pipeline. The person spoke with impatience and seemed incredulous that I'd called, even though I told him they promised to call me. If shrugs were audible, I'd have heard his. They'd call me if/when one showed up. When prompted, he said I could try other locations. No suggestions as they would all be out of cars in the area. Egads. I called the one up Havana and got a very helpful guy who told me more in two minutes than I'd learned from two people here. No cars, but he promised to call me back at 5pm either way. He did, but I learned later he actually works at this location. Staffing again. I got a car the next day up the street, but both locations suffer from a lack of staff and of cars. I heard several people being told that the complimentary ride Enterprise promises simply wasn't possible. I watched one poor guy try to run his entire location alone on two consecutive days. He deserves an award and a raise. When I dropped the car off, I saw a full waiting room, but he--same guy on his own again--offered to take the keys and leave it at that. Currently, I would avoid Enterprise locations in the Metro until they stock up on vehicles and staff. This is not my experience in other cities. People often skip past one-star reviews, but I want people to see this. Two stars.

This office impressed me after the last incidents at the last two previous offices. They were very…read morecourteous and even though I picked a car that wasn't ready they made sure to get it rent ready fast. My car is in the shop for a while and I wanted an upgrade to what the insurance covers. I'm happy with the Dodge Charger I chose.

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Enterprise Rent-A-Car
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Enterprise Rent-A-Car

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Enterprise Rent-A-Car - carrental - Updated May 2026

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