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    Enterprise Rent-A-Car

    3.2 (55 reviews)
    Special Hours Closed
    Updated 2 weeks ago

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    3 years ago

    They were very nice on the phone and in person, process was fast and easy, cole was very kind and professional.

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    8 years ago

    Awesome customer service. Super friendly staff and went the extra mile to deliver. Recommended!

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    Ask the Community - Enterprise Rent-A-Car

    Review Highlights - Enterprise Rent-A-Car

    Super efficient and great customer service.

    Mentioned in 3 reviews

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    Car Rental Denver

    Car Rental Denver

    4.8(34 reviews)
    3.7 mi

    Excellent experience overall- the guys were easy to work with and check in and check out were a…read morebreeze. Pricing is a bit higher than chains BUT it is worth it because you get the vehicle you are promised with no hassle, and you will be dealing directly with human beings that will answer questions you have in a timely manner. There are no hidden fees and they didn't try to gouge me for damage, wear and tear- some rental companies will do this but not these guys. Plus, you're supporting a local business. Highly recommend.

    1/16/26 First of all, upon arrival at the shuttle pickup lane (Denver airport), one man said he…read morewaited for the shuttle for over an hour despite making numerous calls to Budget. So we called Uber. Then, while waiting in line at the Rapid Rez/Fast Break booth, the lady behind me told me they gave her the wrong car and she had to return to the Rapid Rez booth to have the car reassigned to her. Turns out the same thing happened to me because the lady in the booth sent me to the wrong car. I didn't know it until I was not able to exit the lot. Three cars behind me had to back up so I could return to Rapid Rez booth to stand in the blustery cold again and get the car reassigned to me. When I tried to exit for the second time, the man at the gate told me this car was not assigned to me either. I refused to go back to the Rapid Rez booth, so he personally ran back and corrected the issue. Turns out my Rapid Res rental took over 1 /12 hours! I have been a Rapid Rez member since 2013-- This is totally unacceptable! I rented from this Budget lot one year ago and had no problems so it appears someone needs to be retrained and management needs to pay attention....

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    Enterprise Rent-A-Car

    Enterprise Rent-A-Car

    3.4(163 reviews)
    4.3 miFive Points, Northwest

    I really appreciated my rental here. I got a Manager's Special at this convenient downtown…read morelocation. Although they don't do pick-ups on weekends, it was a fairly easy walk from Union Station where I was staying (Hotel Indigo). The staff were really personable and they gave me a Jeep which was a really fun drive! I also really liked that they have a simple after hours drop off which was a good way to take the car out for a full day without having to pay for Hotel Parking. Drop off was simple and they called me back the next day to confirm that everything was in good order.

    Lousy customer service…read more The guy who checked me out could care less about being there, but ok. I would also point out they don't show ppl how to adjust side mirrors or how to gas up. Rogues are way different than most cars. I also had a horrible situation where I lost the keys to the car. But I assure you zero employees over the phone or in person couldn't care less and the lady was out of cars. Then waiting after Christmas u called and they said it was closed out and now I have to wait 2 weeks for my refund. Why are screwing out ppl on purpose? I was told to immediately go get the rental it's all set, the reservation was all set, but she was sold out. I only get a middle finger from you guys at the national number and your local office. I asked that guy today what to expect he just said I'm transferring you. I knew I was screwed then too. Best

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    Enterprise Rent-A-Car
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    Enterprise Rent-A-Car

    Enterprise Rent-A-Car

    3.1(40 reviews)
    2.1 miSoutheast

    I am writing about this specific Enterprise location and two 5-star employees Marcus and Lake…read more My car unexpectedly had to go in the shop for a week because they are waiting for a part to be shipped from Memphis. I wanted to try a Nissan Rogue as I am in the market for a new car. Central reservations promised a Nissan Rogue was at this location, and I booked it. I arrive to find out there was a recall on Nissan Rogues for the brakes and they could not rent the Nissan Rogue on the lot. I explained to Marcus and Lake my situation. They gave me a different SUV AND started searching for a Rogue, in the area, which had the recall repair completed. They said there is one Rogue due to be returned later today at a different location. They are working to get that Rogue for me in a few days so I will be able to drive one for 3-4 days. I thought it was great they went above and beyond in customer service to find a creative solution to my situation. I normally use another rental car agency when traveling. Now, I am going to start using Enterprise. They made it easy. Dr. Ed J Doctor of Business Administration

    My car had hail damage, so off to the body shop it would go…read more Devin called and said they had a comparable SUV that I could rent. I told him I wanted something fun. He said he had a Mustang GT. I of course asked if it was a manual. He said it wasn't, they do not rent manual cars anymore. I said OK. He said that car was rented out for hail damage also but expected it back on Friday so it would be ready Monday. My car was scheduled for Tuesday (6/13). The Mustang was not available. I called to verify on Monday (yesterday) to confirm. He said everything was setup for me to be picked up tomorrow. There was NO mention of the Mustang NOT being available. I drop off my car at the body shop and wait for my pick up. He came without a mustang. He informs me as I get into his car that he doesn't have the Mustang he only has 2 trucks and a small SUV to choose from. He said he would call when the Mustang GT comes in. I'm not holding my breath because he failed to call Friday to inform me of the cars availability and on Monday when I called to confirm and change pick up time he still didn't tell me that it wasn't available. In short, there was a lack of communication and a lack of effort to get the desired car. I got the bait and switch. So this customer is unsatisfied I called customer service to file a complaint on 6/14. They said someone from the corporate office would call me. On 6/15 I got a VM stating that my insurance coverage for rental would be 6/20 and I would be responsible for rental after that. Assuming this was based on estimate and not actual, I inquired at the local office on Evans. Jordan expressed the same sentiment. I asked him when the Mustang was due back. He looked it up and said it should have been dropped off today. Hopefully, it happens and it doesn't get rented to someone else. I would be so pissed if they didn't reserve it for me. Got the call the Mustang is back. Or as Devin said we have a "A Mustang" here for you. Excitedly I said I would come in and swap it out. I called back and asked if "A Mustang" meant the Ecoboost and NOT the GT. He acknowledged that it was NOT a GT. What a let down again.... I don't see how that's equivalent other than it's the same name. Even the website states Chevy Camaro SS and Dodge Challenger as equivalent. I would like to give a lower rating but Devin was very professional. I still haven't received any communication from corporate as of 6/17. And still waiting for Mustang GT

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    Enterprise Rent-A-Car
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    Colorado SUV Rentals

    Colorado SUV Rentals

    5.0(1 review)
    3.8 miPark Hill, Northeast

    I liked the idea of supporting a local business so when I saw the ad I gave it a shot. They were…read morevery responsive with a quote and then promptly answered all my questions via email. They do not offer children's seat but connected me with a service that did at about half the cost of what it would have been with one of the national rental car companies. The owner picked me up at baggage claim and took me to a hotel close by where is fleet is located. He coordinated getting the car seats so they were on site before I was. Did the paperwork and I was off. Very easy process and nice guy. The vehicles are a little older but my Suburban was in great shape. I had 6 people in it for a week and drove it through the mountains of Wyoming and had no problems. They maintain their fleet well. I will definitely use these folks again and highly recommend them.

    From the owner: We started in 2016 as a car-sharing service and have expanded from one 2007 Ford Mustang GT…read moreConvertible to 17 vehicles. Our SUVs can seat up to 8 passengers with available roof-mounted cargo boxes for ski/snowboard equipment. It is our goal to help make your trip to Colorado the best it can be. We are here to answer any and all questions you may have regarding your reservation. If you have an "out-of-the-ordinary" request, just ask and we will do our best to accommodate your needs. Airport delivery is available. Daily rates from $55-$200/day + tax.

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    Enterprise Rent-A-Car - carrental - Updated May 2026

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